诺明花日-株洲教育信息网

1．Which is the characteristic of quality that satisfies
Customer's real needs?
A. Conformance to specification
B. Fitness to use
C. Safety and environment
D. High Grade< br>下列哪一项是满足客户真正需求的质量特性?
A．与规范的一致
B．适用性
C． 安全与环境
D．高等级
2. What is the target goal for defects per million
opportunities using Six Sigma?
A. 1
B. 3.4
C. 34
D. 100
2. 利用六个西格玛作为目标，那么一百万次机会中的缺陷数目为：
A. 1
B. 3.4
C. 34
D. 100
3．Three people are responsible for establishing cost of
quality theories. Crosby
and Juran are two them, and their theories respectively are:
A. Grades of quality, fitness for use
B. Fitness for use, zero defects
C. Zero defects, fitness for use
D. Cost of quality, zero defects
有三个人分别各自建立了质量成本理论。Crosby 和Juran 是其中两
位。他们的理论分别是：
A.质量等级理论，适用性理论
B.适用性理论，零缺陷理论
C.零缺陷理论，适用性理论
D.质量成本理论，零缺陷理论
are managing a project in a just in time environment.
This will require

more attention, because the amount of invent in such an
environment is
generally:
A. 45%
B. 10%
C. 12%
D. 0%
4. 你作为一个项目经理，项目在“零库存”的环境中动作。需要特别小心，因为“零库存”的环境要求库存应该保持在：
A. 45%
B. 10%
C. 12%
D. 0%
“rule of seven
control charts means that-
A、Seven rejects typically occur per thousand inspections
B、Seven consecutive points are ascending, descending, or the
same
C、At least seven inspectors should be in place for every
thousand employees
D、A process is not out of control even though seven
measurements fall outside
the lower and upper control limits
应用在流程控制统计表中的“七规则＂指的是
A、每一千个检测点会产生7 个不符点
B、7 个问题点向上、向下或在同一侧
C、每一千个员工就应有7 个质检员
D、尽管7 个检测点都落在上、下界线控制处，但过程仍在控制中
6．
A. Zero defects
B. Zero inventories
C. 100% inspection
D. Attribute sampling

A．零缺陷B．零库存
C．100%的检查

D．属性油样
7．The theory that 85 percent of the cost of quality is a
management problem is
attributed to:
A. Deming
B. Kaizen
C. Juran
D. Crosby
质量 的成本在85％的程度上都是一个管理问题，这个推论是谁提出的？




8．Most quality problems are caused by:
A. lack of caring by the staff
B. lack of staff motivation
C. lack of management attention
D. specification errors
大多数质量问题是由下 列哪些因素引起:
A．员工不够小心谨慎
B．缺乏对员工的激励
C．缺乏来自管理层的 关注
D．规格错误
9. Investment in project quality improvement is most often
borne by the
A. Sponsoring organization
B. Project manager
C. Project team
D. Project
9. 项目质量改进的投资主要由谁来承担？
A. 发起组织
B. 项目经理
C. 项目团队
D. 项目
chart helps a project manager determine possible
causes of potential
problems and actualproblems?

A. The 5050 rule
B. A fishbone diagram
C. A control chart
D. A Pareto chart
10. 哪种图表可以帮助项目经理判断引起潜在问题和实际问题的原因？
A． 5050 法则
B． 鱼骨图
C． 控制图
D． 帕累托图
are the project manager for a construction company that
is building a
new city and county office building in your city. You recently
looked over the
construction site to determine if the work to date was
conforming to the
requirements and quality standards. Which tool and technique
of Quality
Control are you using?
A. Performance measurements
B. Inspection
C. Sampling
D. Prevention
11. 你在一家建筑公司任项目经理，该项目是建造一座新的城市办公大
楼。你最近检查了建筑进程以判断工程 进度是否符合要求和质量标准。
你会用到下列哪种质量控制技术？
A． 绩效测量
B． 检查
C． 取样
D． 预防
12．Kaizen is an approach to continuous improvement that
emphasizes-
A． Customer satisfaction over cost
B． Major advances
C． Incremental improvement
D． Use of quality circles
12. Kaizen 是一种旨在不断提高改善质量的方法，它
A． 强调客户满意度胜于成本

B． 强调重大的改进
C． 强调递增式改进
D． 强调运用质量闭环
13．Quality is:
A. meeting and exceeding the customer’s expectations.
B. adding extras to make the customer happy.
C. conforming to requirements, specifications, and fitness of
use.
D. conforming to management’s requirements.
13. 质量是:
A. 满足和超越客户的期望
B.
C. 与要求、规范及适用性一致
D. 与管理当局的要求一致
14．A project manager decides to change the paint color of his
new hand-held
computer to see if thedifferent color provides increased end-
user satisfaction.
In doing this, the project manager is performing a:
A. fishbone analysis.
B. design of experiments.
C. benchmark.
D. statistical analysis.
14. 一个项目 经理决定调整新的手提电脑的颜色来分析是否不同的颜色
会增加最终用户的满意度。在做这件事的时候， 这个项目经理执行了一
个：
A． 因果分析
B． 实验设计
C． 基准
D． 统计分析
15．If the rework of $$500000 became inevitable due to the lack
of employee
training and proper production controls, how much of this cost
is directly
attributable to the employees on the production line?
A. 75000
B. 25000

C. 250000
D. 500000
15. 由于缺乏 员工培训和适当的生产控制，某生产操作中的缺陷造成返
工，从而花费公司$$500000。这一成本中 有多少是直接由该生产线的员
工造成的?
A. $$75000
B. $$25000
C. $$250000
D. $$500000
16.A control chart shows seven data points on one side of the
mean. What
should be done?
A. nothing, this is not a problem
B. tell the customer
C. Investigate and find an assignable cause
D. this is just the rule of seven and can be ignored
16. 控制图反映出在均值的一侧有七个点，针对这种情况，应该采取什
么措施，
A. 不用采取什么 措施，根本没出现问题
B．告诉客户
C．调查并找到可归属的原因
D．这只是七点规则 ，可以被忽略
a process is considered to be in control, it
A. Need not be adjusted
B. May not be changed to provide improvements
C. Shows differences caused by expected evens or normal causes
D. Should not be inspected or reworked for any reason
17. 当过程被认为处于控制中时，它
A．不应调整
B．可以不改进
C．反映了由预期的事件或正常的原因引起的差异
D．无论什么原因都不应该被 检查或返工
upper and lower control limits in a control chart
indicate the:
A. boundaries the customer will accept.
B. acceptable specification limits.
C. acceptable range of variation in the process.

D. statistical control points form judging the success or
failure of the project.
18. 控制图中的上下控制边界指出了：
A． 客户可以接受的边界
B． 可接受的规格界限
C． 过程变量可以接受的范围
D． 统计的控制点用来判断项目是成功还是失败
19．Why is quality planned in and not inspected in?
A. It reduces quality and is less expensive.
B. It improves quality and is more expensive.
C. It reduces quality and is more expensive.
D. It improves quality and is less expensive.
19. 为什么说质量是计划出来的而非检查出来的？
A. 通过计划可以降低质量并且使用了较少的花费
B. 通过计划改进质量而且使用了较多的花费
C. 通过计划可以降低质量而且使用了较多的花费
D. 通过计划可以改进质量而且使用较少的花费
of the following charts is based on the 8020 rule?
A. The 5050 rule
B. A fishbone chart
C. A control chart
D. A Pareto chart
20. 下面哪种图基于8020 原则？
A． 5050 原则
B． 鱼骨图
C． 控制图
D． 帕累托图
21.A. project team is in the design stage of a new mountain
bike prototype. The team is in the
process of identifying which type of frame and material will
provide high performance at a low
cost .Which of the following is the MOST likely technique used
to determine these variables?
tcost analysis.
wa diagram
of experiments.
flowchart.

21.项目团队正处于一种 新型越野自行车原型的设计阶段。团队正在确
定哪种类型的边框和材料将以较低的成本提供较高的性能。 为了确定这
些变量，最可能使用下述哪项技术？
A．成本效益分析
B．Ishikaw a 图
C．试验设计
D．系统图
principal use of a Pareto diagram is to:
A. focus attention on the most critical issues.
B. quantify risks.
C. help predict future problems.
D. improve risk management.
22. 帕累托图的主要用途在于：
A． 集中注意力在最关键的问题上
B． 风险量化
C． 帮助预见未来的问题
D． 改进风险管理
tical sampling is a method to determine the
conformance to requirements for some
element or product of a project. Its greatest advantage is
that it:
A. Does not require of resources
B. Is accurate enough with a sampling of less than 1 %
C. Does not require 100 % inspection of the elements to
achieve a satisfactory inference of the
population
D. Needs to be conducted only when a problem is discovered
with the end-product or when the
customer has some rejects
23. 统计抽样是一种确定项 目某要素或产品符合要求的程度的方法。这
种方法的最大优点是:
A．不需要资源
B． 少于1%的抽样就足够精确了
C．要对总样本进行满意的推论，不需要对要素进行100%的检验
D．只有当发现最终产品存在问题或当客户拒绝接受某些产品时才有必
要进行
24．From the project perspective, quality attributes:

A. Determine how effectively the performing organization
supports the project
B. Can be subjective or objective
C. Are specific characteristics for which a product is
designed, built. and tested
D. B and C
24. 从项目角度看，质量属性
A．决定了执行组织如何有效地支持项目
B．可以 是主观的或客观的
C．是产品设计、建造和测试的具体特性
D．B 和C
25 ． You are asked to select tools and techniques to
implement a quality assurance program to
supplement existing quality control activities. Which of the
following would you choose?
A. Quality audits
B. Statistical sampling
C. Pareto diagrams
D. Trend analysis
25. 你被要求选择工具和技术来改进质量保证程序来支持目前的质量控
制 活动。你应该选择下面哪项？
A． 质量审计
B． 统计抽样
C． 帕累托图
D． 趋势分析
26.A project manager is worried about the costs on the
project. There is a lot of rework and scrap
and inventory costs are rising. If you were a mentor to this
project manager, what is the BEST
advice you could offer?
A. Such effects are the nature of the project and not to worry
B. Improve quality training
C. Look at sunk costs
D. Look at marginal costs
26. 一个项目经理因为项目成本问题而闷闷不乐。项目出现了大量的 返
工和报废，总成本逐步上升，如果你是这名项目经理的指导者，你可以
提供最好的建议是？< /p>

A． 这种情况是项目自然而然的事情，不需要忧虑
B． 改进质量培训
C． 考虑沉没成本
D． 考虑边缘成本
27．Which of the following approaches to quality improvement
is least likely to produce positive
results?
A. continuous improvement
B. increased Inspection
C. statistical quality control
D. client tracking process
27.下列哪一种质量改进方法最不可能产生积极结果?
A．持续改进
B．增加检验
C．统计质量控制
D．客户跟踪过程
statistical control chart is a tool used primarily to
help
A. Monitor process variation over time
B. Measure the degree of conformance
C. Determine whether results conform
D. Determine whether results conform to requirements
28.统计控制 图是一个主要用来帮助
A．监控不同时间的过程偏差
B．测量一致的程度
C．决定结果 是否一致
D．决定结果是否与要求一致
29. A project team has invited many of the project
stakeholders to help them inspect quality on the
project. Which of the following would NOT be an output of this
activity?
y management plan
y improvement.
.
s adjustments.
29. 项目团队邀请了 许多项目干系人帮助检查项目质量。下述哪项不是
这种检查活动的一项输出？

A ．质量管理计划。
B．质量改进
C．返工
D．过程调整
30. Your project has had a major defect and you have gotten
the project team and the quality
engineers involved in problem analysis. There are three
different opinions of what the cause of the
problem might be. In order to get to the toot of the problem
you decide to use a cause-and-effect
diagram. Which of the following would BEST describe what the
group is involved in?
m quality control
quality
m quality assurance
y analysis.
30. 项目出现了严重缺陷， 你将项目团队和质量工程师召集在一起分析
问题。关于问题原因，存在三种不同的看法。为了研究室问题 根本原
因，你决定使用因果图。下述啊项能够最恰当的概括项目团队和工程师
正在进行的工作？
A．实施质量控制
B．规划质量
C．实施质量保证
D. 质量分析
31．When a product or service completely meets a customers
requirement:
A. Quality is achieved
B. The cost of quality is high
C. The cost of quality is low
D. Project is a succ ess
31.当一项产品或服务完全达到客户要求时
A．质量也达到了
B．质量成本较 高
C．质量成本较低
D．项目是成功的
32. Random variance in a process, as measured by the standard
deviation, can be directly reduced

by
A. Studying scatter diagrams
B. Increasing the number of quality inspectors
C. Improving the overall system of production
D. Identifying patterns of variance< br>32.可以通过下列哪一项直接减少由标准差衡量过程中的随机偏差?
A．研究散点图
B ．增加质量检查员
C．改进整个生产系统
D．确定偏差的形式
33. The diagram which ranks defects in order of frequency of
occurrence, using a histogram to
depict 100 percent of the defects is called:
A. Bar chart
B. Critical path
C. Network chart
D. Pareto chart
33. 按照缺陷发生的频率加以排序并用柱状图来描述100%的缺陷，这种
方法叫做：
A. 横道图
B. 关键路径
C. 网络图
D. 帕雷托图
34. Which quality tool or technique, applied most often in
product design, helps identify which
factors might influence specific variables by using
statistical methods?
A. Control charts
B. Design of experiments
C. Six sigma
D. Statistical sampling
34. 哪个质量工具 或方法最常用于产品设计，使用统计学方法帮助识别
哪些参数对特定的变量影响最大？
A. 控制图
B. 实验设计
C. 六西格玛
D. 统计抽样

35. Scrap and rework are examples of what type of cost of
quality?
A. Appraisal
B. Prevention
C. Internal failure
D. External failure
35. 废品和返工是哪一种质量成本的例子？
A. 评估
B. 预防
C. 内部失败
D. 外部失败
36. Assurance that activities throughout time have conformed
to the organization’s
requirements can be accomplished through the use of:
A. Status reports.
B. Benchmarking.
C. Control charts.
D. Project stage gates.
36．要保证整个过程的活动符合组织的需求，可以通过_____实现？
A. 状态报告
B. 标杆
C. 控制图
D. 项目阶段关口
37．Warranty and inventory costs are going up causing the
project manager to worry about the
costs of non-conformance. What is the BEST advice you can give
the project manager?
A. Increase scrap
B. Increase rework
C. Perform a quality audit
D. Look for benchmarks
37．保修与库存成本正在上升，使项目经理很担心不合格成本。你对项
目经理有什么建议？
A. 增加废料
B. 增加返工
C. 执行质量审计
D. 寻找标杆

38 ． The customer wants to know how product quality will be
assured on hisher project. You
should refer himher to the:
A. Quality policy
B. Quality management plan
C. Product standards and regulations
D. Quality control measurements
38.顾客想知道其项目的产品质量如何保障。您应向他她谈及：
A． 质量政策
B． 质量管理计划
C． 产品标准和规程
D． 质量控制衡量标准
39. The defined limit to the CV is +-10%, the control chart
show that the CV is now 9%, PM
should:
A. Continue to monitor
B. Take corrective action
C. Perform root cause analysis
D. Report to the management
39. 定义的成本偏差限度为+-10%，控制图显示CV 现在是9%，PM 应
该：
A. 继续监控
B. 采取纠正措施
C. 执行根本原因分析
D. 上级汇报
40. One of the advantages of using control charts is that it
tells you when to take corrective
action on the process. Another important result of using
control charts is that control
charts？
A. Identify the special causes.
B. Tells you when you need not take corrective action.
C. Show how much the defects are costing.
D. Show who is responsible for the defects.
40.控制图的优点之一是他能告诉你在过程中什么时候采取纠正措施；
另外 一个重要的结果是控制图？
A. 识别特殊原因

B. 告诉你何时不应该采取纠正措施
C. 显示过失的成本是多少
D. 显示谁是过失的责任人
41．Which of the following is an example of the cost of
conformance to quality?
A. Rework
B．Quality training
C. Scrap
D. Warranty costs
41.下列哪项是质量的一致成本的例子，< br>A．返工
B．质量培训
C．报废
D．担保成本
42．All of the following are benefits of meeting quality
requirements except:
A. An increase in stakeholder satisfaction
B. Less rework
C. Low turnover
D. Higher productivity
42.下列哪项的内容不属于符合质量要求而带来的收益
A. 提高项目干系人的满意度
B. 减少返工
C. 降低离职率
D. 高的工作效率
43．In quality planning, stakeholders should be informed of
the quality policy by the
A. Head of the organization
B. Project manager
C. Project management team
D. Functional managers
43.在质量计划编制中，质量政策应当由谁通知到利害关系 者?
A．该组织的领导
B．项目经理
C．项目管理团队
D．职能经理
project team should have knowledge of statistical

process control to help conduct quality
control activities. Of all the topics involved, which of the
following is the most important for the
team to understand?
A． Sampling and probability
B． Attribute sampling and variable sampling
C． Tolerances and control limits
D． Special causes and random causes
44.项目团队应该了解如何利用统计知识进行质量控制。在下面 所有涉
及的议题中，哪一个是项目团队最需要知道?
A． 抽样和概率
B． 属性样本和变量样本
C． 公差和控制限度
D． 具体原因和随机原因
45.A fishbone diagram helps:
A. Explore past outcomes
B. Organizes thoughts and stimulates thinking
C. Determine if a process is out of control
D. Prioritize the problems
45.鱼骨图有助于 :
A．探究过去的结果
B．激发思考、组织思路
C．确定过程是否失控
D．对 问题进行排序
46. In attribute sampling the:
A. Result does or does not conform
B. Result is rated on a continuous scale that measures the
degree of conformity
C. Emphasis is on normal process variation
D. Emphasis is on determining whether a result falls within
specific control limits
46.在属性抽样中，
A．结果一致或不一致
B．结果采用连续刻度进行测量，它可以衡量一致的程度
C．重点是在 常态过程偏差
D．重点是决定结果是否落在一定控制线以内
47. A Pareto diagram helps the project manager to?

A. Focus on the most critical issues to improve quality
B. Focus on stimulating thinking
C. Explore a desired future outcome
D. Determine If a process out of control
47.帕累托图有助于项目经理:
A．集中于质量改进的最关键的问题
B．集中于激发思考
C．探索所希望的未来结果
D ．确定一个过程是否失控
48．Warranty cost is an example of an:
A. Internal failure cost
B. Appraisal cost
C. External failure cost
D. Customer satisfaction cost
48.保修成本是下面哪项成本的一个例子。
A．内部失 败成本
B．评估成本
C．外部失败成本
D．客户满意成本
are preparing a diagram that plots two variables, the
dependent variable and the
independent variable, to see the relationship between the two
elements. What kind of diagram are
you using?
A. Cause-and-effect diagram
B. Control chart
C. Flowchart
D. Scatter diagra m
49.你准备采用两个变量来作图，一个是自变量，一个是因变量。为了
表明这两个变量的关 系，你准备采用哪种作图方式？
A. 因果图
B. 控制图
C. 流程图
D. 散点图
50.A cause-and-effect diagram and an Ishikawa diagram are
both:
A. flow charts.

B. fishbone diagrams.
C. control charts.
D. Pareto charts.
50.因果图和Ishikawa 图都是：
A． 流程图
B． 鱼骨图
C． 控制图
D． 帕累托图
51. Keeping errors out of the hands of the customer after they
have occurred is called:
A. Prevention
B. Metrics
C. Assurance
D. Inspection
51. 即使错误发生了，也保证错误不落到客户手中，称为：
A. 预防
B. 测量指标
C. 保险
D. 检查
52. As a project manager, you are managing an international
project and your contract requires
you to prepare both a project plan and a quality management
plan. Your core team is preparing a
project quality management plan. Your first step in developing
this plan is to
A. Determine specific metrics to use in the quality management
process
B. Identify the quality standards for the project
C. Develop a quality policy for the project
D. Identify specific quality management roles and
responsibilities for the project
52. 作为项 目经理，你管理着一个国际项目。项目合同要求项目经理必
须编制项目计划和质量管理计划。项目团队的 主要成员正在编制质量管
理计划。为编制该计划，首先你需要做什么？
A. 确定在质量管理过程中所需要的具体的度量指标
B. 识别适合于该项目的质量标准
C. 制定该项目的质量政策

D. 明确该项目的质量管理职责
53. A project manager is working with quality professionals in
the quality assurance process of the
project. Which of the following activities is being performed?
y control
ining if the right quality standards are being used.
ining what quality standards should be used.
ting quality against the standa rds.
53.在项目质量保证过程，项目经理与质量专家一起工作。他们正在执
行下述哪行活 动？
A.质量控制。
B.确定使用的是否是正确的质量标准。
C.确定应该使用什么质 量标准。
D.按照标准评诂质量。
54. During project execution, a project team member comes to
the project manager to tell him that,
based on what he sees of the project, the project cannot meet
the quality standards set for the
project. The project manager meets with all the relevant
parties to analyze the situation. Which
step of the quality management process is the project manager
in ?
A. Plan Quality
B. Perform quality assurance.
C. Analysis quality
D. Perform quality control
54.在项目执行过程中，一名团队成员找到项目经理，告诉项目经理根
据他的见解，项目将无法满足为 之制定的质量标准。项目经理与所有相
关各方开会，进行相关分析。项目经理处于质量管理过程的哪个步 骤？
A.规划质量
B.实施质量保证
C.分析质量
D.实施质量控制
55.A project is facing a major change to its project
deliverables. If the project manager is involved
in determining which quality standards are relevant to the
change ，the project manager must be

involved in：
A. Quality management
B. Perform quality assurance
C. Plan quality
D. Perform quality control
55.某 项目的可交付产品需要进行变更。项目经理正在确定由此变更所
引起的质量标准的变更。项目经理进行的 这些活动属于下列哪一过程？
A. 质量管理
B. 实施质量保证
C. 规划质量
D. 实施质量控制
56. You are project manager for residential construction and
you must be especially concerned
with building codes particularly in plan quality process. You
must ensure the building codes in
your project plan because
A. Standards and regulations are an input to plan quality
B. Quality audits serve to ensure there is compliance with
regulations
C. They are a cost associated with quality initiatives
D. Compliance with standards is the primary objective of
quality control
56. 你是一家民用建筑项目的项目经理。在规划质量 过程中应特别关注
有关建筑的法律法规。你必须确保有关法律法规的要求在项目计划中得
以体现 ，因为：
A. 标准和法律法规是规划质量的输入
B. 质量审计是为了确保项目符合相应的法律法规
C. 标准和法律法规是与质量有关的一项成本
D. 符合标准是质量控制的基本目标
57. Which of the following processes creates quality metrics?
A. Perform Quality Control
B. Perform Quality Assurance
C. Plan Quality
D. Requested Changes
57. 下面哪个过程建立质量测量指标？
A. 实施质量控制
B. 实施质量保证

C. 规划质量
D. 请求的变更
58. Which analysis technique is used to determine the basic
underlying reason for variance, defect,
risk?
A. Root-cause Analysis
B. Schedule baseline analysis
C. Cost variance analysis
D. Delphi technique
58. 下面哪一项分析技术可以用来确定偏差、缺陷、风险基本的潜在原
因？
A. 根本原因分析
B. 进度基准分析
C. 成本偏差分析
D．德尔菲技术
59. A ________________ is a specific type of histogram,
ordered by frequency of occurrence,
which shows how many defects were generated by type or
category of identified cause.
A. Bar chart
B. Network diagram
C. Critical path
D. Pareto chart
59.一个_________ _______是一种特殊的柱状图，根据事件发生的频率
排序，可以显示出每种特殊原因引发的缺陷数 量。
A. 甘特图
B. 网络图
C. 关键路径法
D. 帕累托图
60. A project manager decides to lock into risk and issues
faced by the project,the project manager
uses an Ishikawa diagram.
This technique is an example of which of the following?
A. Flow Charting
B. Histogram
C. Root Cause Analysis
D. SWOT analysis

60. 项目经理决定调查项目所面临的风险和问题，项目经理使用了 石川
图。
这项技术属于以下哪一项的例子？
A. 流程图
B. 直方图
C. 根本原因分析
D. SWOT 分析

答案：
1.
参考答案：B。符合使用是实际需求。参见培训讲义第189 页，或
《PMBOK 指南》第五版
第229 页
2.
参考答案：B。六西格玛是指一百万产品中有3.4 个次品。参见培训讲
义第186 页
3.
参考答案：C。参见培训讲义第185 页

4.
参考答案：D。零库存是指仓库没有库存。参见培训讲义第188 页
5.
参考答案：B。七点规则的定义。参见培训讲义第200 页，或《PMBOK
指南》第五版第
238 页
6.
参考答案：B。参见培训讲义第188 页
7.
参考答案：A。参见培训讲义第190 页
8.
参考答案：C。管理层要承担85%的责任，参见培训讲义第190 页
9.
参考答案：A。质量改进由组织负责。参见培训讲义第191 页，或
《PMBOK 指南》第五版
第229 页
10.
参考答案：B。鱼骨图寻找问题的原因。参见培训讲义第196 页，或
《PMBOK 指南》第五

版第236 页
11.
参考答案：B。检查是控制质量过程的工具。参见培训讲义第211 页，
或《PMBOK 指南》
第五版第252 页
12.
参考答案：C。Kaizen 就是持续改进。参见培训讲义第190 页
1 3.
参考答案：C。质量是既符合要求，又符合使用。参见培训讲义第189
页，或《PMBO K 指
南》第五版第229 页
14.
参考答案：B。实验设计就是在多种因素中找到 最佳比例组合。参见培
训讲义第203 页，
或《PMBOK 指南》第五版第239 页15.
参考答案：A。员工承担15%的质量责任，管理层承担85%的责任。参见
培训讲 义第190
页，或《PMBOK 指南》第五版第229 页
16.
参考答案：C。这 是七点规则，过程失控，需要查找原因。参见培训讲
义第200 页，或《PMBOK
指南》第五版第238 页
17.
参考答案：A。过程受控，不需要调整。参见培训讲义第201 页，或
《PMBOK 指南》第五
版第238 页
18.
参考答案：C。控制 上下限反映过程变化可以接受的范围。参见培训讲
义第200-201 页，
或《PMBOK 指南》第五版第238 页
19.
参考答案：D。参见培训讲义第189 页，或《PMBOK 指南》第五版第229
页
20.
参考答案：D。帕累托法则就是二八法则，就找关键点 。参见培训讲义
第199 页，或《PMBOK

指南》第五版第237 页__