乘务英语
温柔似野鬼°
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2020年08月01日 19:46
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门笔顺-宽猛相济
Good morning welcome aboard.I am XXX,the purser of this flight,We are happy to be of service to you .I hope you
have a pleasent flight.
2 How does a cabin attendant make a self-introduction to passengers?
My name is XX,I am in charge of the cabin,If there is anything Ican do for you,please don`t hesitate to call
me.
3 What do the cabin attendants discuss at the briefing?
1) destination.2) weather conditions.
3) type of aircraft.4) meal and drink service.
5) flight time.
4 Would you say something about the weather condition at your base city?
1)It is sunny and warm.
2) It is hot in summer.
3)it is warm and dry in fall.
4)it`s cold and windy.
5 what do the cabin attendants do in the cabin before passengers get on aboard?
1)check the number of passenger.
2)check the demonstrator life jackets and oxygen masks.
3)check the galley,to see if all the galley equipment is ready to use.
4)check all the documents neessaty for the flight are on the plane.
5)put magazines and timetables in magazine racks.
6 A passenger`s seat number is 4A,How can you help him find the seat?
May I see your boatding pass,please,your seat number is 4A,piease take this aisle to the fourth seat number is show on the overhead compartment.
7 When passengers are of them is blocking the way in the cabin,waht do you say to him?
Could you please step aside and allow the other passengers to go through ,thank you.
8 Will passengers be able to change seats freely during the flight?
Passengers should take the seat according to the seat number,cabin attendant must balance the plane .when it
takes off,affter take-off,passengers can take any seat like.
9 when a passenger wants to upgrade,what would you say?
I`m sorry,the first class is full can upgrade to the business class if you would like to pay the
extra fare.
10 A passenger`s bag is too big to go in the compartment or under the do you help him?
Never mind,would you mind me stowing it somewhere else?I`ll keep it sucure for you.
11 when a passenger wants to put baggage in the galley what would you say?
Sorry,we`ll be working in there preparing the meal and wastebags will be put there after dinner,I hope you
don`t mind,I`llput it somewhere else.
12 A passenger doesn`t know where to put his coat ,how do you help him?
Shall I hang it in the wardrobe compartment?Is there anything valubale in the pockets,please keep it with you.
13 A passenger with a baby wants to have a there are not cots on the plane?
Sorry,we have no cots on we may have some empty seats ,If that happens.I`ll remove an armrest so your
baby can lie there.
14 A passenger with a baby don`t know how to fasten her seat belt,what would you say to help her?
Let me help you?please hold your baby outside the seat belt,I will get you a suppl
ementary one for the baby.
15 A passenger recline
s his seat back as soon as he gets on board,but he dose not know how to return it to the
upright position begore take-off,how do you help him?
press the button on your armrest.
16 the plane is going to take off,but a passenger wants to go to the lacatory,what would you say to him?
Would you please return to your seat ?the plane is about to take off,you must remain in your seat with your
seat belt fastend,you will have to wait until we reach our crusing attitude.
17 A passenger is smoking in the cabin,How do you stop him?
please put out your cigarette,because the airline`s regulations forbid smoking on all filights ,after take-off
,we can offer you some chewing gum.
18 A passenger is using his mobile phone to take-off ,how do you stop him?
would you please turm off your mobile are mot allowed to use electronic equipment on board,It might
interfere with our navigation system.
19 How do the cabin attendant tell the passengers what drinks are avaitable?
We have tea,coffe,cola,sprite,and mineral water which would you prefer.
20 A passenger wants a borrle of Black Label that has run out of stock on the flight ,what would you say to the
passenger?
We don`t have that on board,Would you like something elas?we have whisky and read wine.
21 A passenger has asked many times for a cup of tea,but hasn`t got it,when you face such an irritated
passenger what would you say?
Sorry ,Idon`t know how that happend,I`ll get one right away .with milk and lemon.
22 A passenger was sleeping while you were serving,after he wakes up,he complains he hasn`t got a drink what
would you say to the passenger?
Sorry,you were sleeping while we were serving,I didn`t want to disturb you, now what would you like to drink?we
have tea and coffce.
23 Generally,what is the main dish on board?
We have a choice of roast beef chicken or fish,which would you like.
24 If a cabin attendant wants to pass the tray to the passengers by the window,who are out of her reach what
should she do?
I`m sorry,could you pass this tray to the passenger bu the window? thank you.
25 A passenger is a vegetarian,He asks:"Do you have a vegetarian meal for me?" What would you say?
We have spiced vegetable stew with ble appetizer or vegetable soup,furit or a sweet.
26 A mother asked a cabin atendant:"my baby is not used to the food on the plane ,Do you have anything else for
him?'what would you say?
Sorry to neat that,we can offer him some soft cake and milk,And we can cook some hot congee ,if he doesn`t mind
waiting a fow minutes.
27 When are passengers served meals on board?
Please watting 15 minutes,when we reach the crusing attitude.
28 If it is a short can passengers be served?
I`m sorry, we only serve beberages and refreshments on this shot flight.
29 When a passengers i
sn`t satisfied with the food served in the would you say?
are the only things .we have on board today.
would you care for some fruits or sweets.
30 A passenger wants to read something what do you say?
We have in flight magazines and local newspapers which would you prefer?
31 How do you introduce the in-flight entertainment to passengers?
There are pop cal music and light classics and so on.
32 when a passenger don`t know how to use the headsets how do you instruct them?
First put the plugs into your ears,then put the jack into this hole at your armrest, after that press this
button to select the channel with the music you want.
33 What do you often provide for children on board?
We have amenity kits for children that contain a story-book crayons and so on.
34 when a passenger wants to buy too many duty free cigarettes on board,what advice do you give?
As far as I know ,vistors are allowed 200 cigarettes or 50 cigars at most.
35 when a passenger plans to buy something typically chinese such as chosionne` ,or a Tang you
don`t carry on board,what do you say to him?
I`m afraid we haven`t got the particular items you want,would you like to have a look at our silk ties or silk
handerchiefs?the are also typical chinese handicrafts.
36 A passenger wants to pay in Euro tracelers`checks for the duty-frss you don`t accept them what do
you say?
I`m terribly sorry,we regret that we don`t accept that kind of traveler`s can pay cash or credit
card.
37 when a passenger asks you to give him a dis count, what do you say?
I sorry, I can`t give you any disscount,All the items we sell on board are marked prices.
38 The plane is delayed because of bad weather at the delay will be 15 minutes,please explain the
situation to the passengers.
Ladies and gentlenmen:
We are sorry to tell you that our flight will be delayed for 15 minutes because the weather condition are
unfavorable we`ll be leaving as soon as the weather improres ,we apoligize for this inconcience and thank you
for understanding.
39 The plane will be delayed because several passengers who have checked in are late in give the
reason for the delay.
Ladies and gentlemen:
We are sorry to tell you that out flight will be delayed because we`re waiting for a few more passengers
to come on board,we`ll leaving as soon as boarding is completed,we apologize for this inconvience and thank you
for your understanding.
40 A passenger wants some more chicken,but actually there is no more chicken left in the galley,what would you
say ?
I`m sorry,I`m affraid we have no chicken,would you like to try steak `s very tasty.
41 when passengers are offered meals on board,besides the main elas can they be served?
appetizer; dessert; fresh fruit salad; soup.