酒店英语
巡山小妖精
843次浏览
2020年08月02日 03:51
最佳经验
本文由作者推荐
魖-大吃一惊的近义词
1、Would you like to check out?
2、Sorry to have kept you waiting, This is your bill please.
3、Can I have your name and room number please?
4、What kind of credit cards have you god?
5、As a hotel policy, We accept the following cried cards.
6、Do you need receipt or bill?
7、Just a moment please. I’ll write out receipt for you.
8、I’ll send a bellmen up to get your luggage.
9、How would you like to pay in cash or by credit card?
10、This is your bill, please check it and sign here.
11、Here is your change and receipt.
12、May I have a print of your card, please?
13、Did you take anything from the mini-bar this morning?
14、Have you used any hotel services since breakfast?
15、Today’s exchange rate is 8.19 yuan RMB for one us doller.
16、What kind of currency do you want to change.
17、How much would you like to change.
18、The rates of exchange are on the board there.
19、The rate of your room, will be paid by your host.
20、Very sorry, As hotel policy , If you want to extend your stay in our hotel, you’ll have pay half of the rate more if you check out after 12:00, And if you leave after 6:00 pm, you’ll have to pay the full day rate.
Conversation
A
Cashier: Good morning. sir. May I help you?
Guest: My name is Mr Bell and I was in room 1111. I’d like to check out. Can I have my bill now?
C: Certainly. Mr Bell, please wait a moment……Thank you. Did you have breakfast this morning at the hotel or have you used any hotel services since breakfast?
G: Yes, but I paid cash for is also I haven’t used any services.
C: Fine. The total including sevice charge for two days is 844 yuan. Please check it.
G: OK.
C: Thank you, sir. Would you like to pay in cash or by credit card?
G: Credit card. Here you are!
C: Thank you. Could you sign here, please?
G: Fine.
C: Thank you for your coming. Please drop in again. Good-bye.
B
Cashier: Good morning. May I help you?
Guest: I’m Mr peters in room 806. I’m checking out today. But my flight doesn’t leave at until 4:30 p.m and I don’t want to wait around at the airport all day. Could I keep the room this afternoon?
C: Certainly, but as the hotel policy. The check out time is 12:00 at noon. You’ll have to pay half of the rate more. If you leave after12:00.
G: Never mind, then. Can I just leave my luggage somewhere until 4:00 p.m?
C: Certainly, sir. If you speak to the bellman, he’ll take care of it.
G: Thank you.
C: It’s my pleasure.
1．请原谅，我想知道如果您觉得账单不对，为什么当时没有提出疑问？为
什么您还会在账单上签名确认？
I’m sorry, but could you let me know why you didn’t tell us and sign the bill if you think it is wrong at that time?
2．对不起，是我们的工作出现了失误，这项收费我们会为您取消。
Sorry, it is our mistake. We will deduct this charge.
3．对不起，按酒店规定没有押金单我们不能退您余款，但如果您真的把押金单丢了，我们需要您提供一份收条证明您本人已将余款取回。
Sorry, according to the rule of our hotel without the receipt of deposit we can not refund your balance, but if you really lost the receipt of deposit, we need you provide a receipt to prove that you have got the balance back.
4．我们的账单格式是在电脑中设定好的，您要的那种我们提供不了。
The form of our bill is set up by the computer, we couldn’t provide you the bill of that form.
酒店前台常用服务英语——信用卡
您的信用卡是被ATM机吞了吗？
Is your credit card swallowed by ATM？
2.如果30秒之内不将卡取走，您的卡将会被ATM机收回。
Your credit card will be swallowed by ATM if you don‘t retrieve it in 30 seconds.
3.请您不要着急，出现这种情况我们可以帮助您联系ATM机的所属银行。
Don‘t worry,we could contact the bank of the ATM for you.
4.取卡需要您本人带着护照去银行办理。
To get you card back,you have to go to the bank with you passport.
5.您可以联系信用卡的发卡银行询问情况。
You could contact the issuing bank for information.
6.每天下午银行都会来人对ATM机进行维护，并补充现金。
The ATM is maintained by the staff of the bank every afternoon,and they will put money in it.
7.您从ATM机中取出的本地货币是按当日汇率兑现的。
The local currency you withdraw from ATM is cashed in at the exchange rate of the day you withdraw it.
8.我们将从您的信用卡中要出2000元的授权作为押金。
Please give us the authorization of 2000 Yuan from your credit card as the deposit.
9.请您想信我们酒店有着良好的信誉，您的信用卡授权我们将会取消。
Please believe in the good reputation of our hotel. We will return the authorization to you later.
10.实在是对不起，我们为您办理退款手续，退款将会回到您的信用卡帐户中。
Sorry. We will help you to finish the refundment procedure. The money will be refunded to your credit account.
11.由于银行间的通讯问题，余款可能会在几天后返回到您的帐户中。
Due to the communication problem between banks， the left amount will be refunded to your account in a couple of days.
12.您可以
用信用卡直接从ATM机中提取现金。
You could withdraw cash from ATM with your credit card.
13.酒店有规定信用卡或借记卡退帐不能退还现金。
The rule of the hotel says that credit card or debit card payment cannot be rufunded in cash.
酒店退房英语用语
Guest: Hello, I’d like to check in please.
Guest: 你好，我想入住贵酒店。
Hotel staff: Certainly. Can I have the name please?
Hotel staff: 当然可以，能把姓名给我吗？
Guest: Mr Harold Smith.
Guest: Harold Smith先生。
Hotel staff: Ok, Are you checking out tomorrow?
Hotel staff: 好的，您是明天退房吗？
Guest: Yes, I am. That’s right.
Guest: 是的没错，是明天退房。
Hotel staff: Will you need a wake up call, sir?
Hotel staff: 先生您需要唤醒服务吗？
Guest: Yes please. At 6.30am.
Guest: 是的，请在早上6.30唤醒我。
Hotel staff: Ok then, your room is 502 on the fifth floor. Breakfast is served between 6.30am and 9am. Enjoy your stay.
Hotel staff: 好的。您的房间号码是五层的502房间。早餐是早晨6.30到9点。祝您入住愉快。
Guest: Thank you.
Guest: 谢谢你。
Guest: Good evening, I have a reservation under the name of Tomlinson.
Guest: 晚上好，我有预定，名字是Tomlinson.
Hotel staff: Ok I’ve found it. Checking out on the 27th?
Hotel staff: 好，我找到了。是27日退房吗?
Guest: That’s right.
Guest: 没错。
Hotel staff: Can I take a credit card for the deposit?
Hotel staff: 我能用您的信用卡划账押金吗？
Guest: Yes, sure. Also, I’d like a non-smoking room please.
Guest: 当然可以。另外，请给我一间无烟房间。
Hotel staff: Certainly madam. Here’s your key. Your room is on the 7th floor and on the left. Room 781. Check out is at 12 noon.
Hotel staff: 当然可以，女士。这是您的房间钥匙。您的房间在7层左侧，房间号码781。退房需要在中午12点之前。
I’d like to check in please. 我想入住。
What name is that under? 使用什么姓名？
Are you checking out tomorrow? 您是明天退房吗？
Can I take a credit card for the deposit? 我能用您的信用卡划账押金吗？
Breakfast is served between 8am and 9am. 早餐是早晨8点到9点。
酒店中心主楼名称
reception/front desk 接待处/前台
Business centre 商务中心
F/O cashier 前台收银
The paradise sauna 丽池芬兰浴
Ticket counter 票务处
Lobby 大堂
Lobby bar 大堂吧
Music bar 音乐吧
F&B Reservation desk 餐饮预定台
Chinese r
Here you are.
B：Thanks. Oh, I don't want these shirts starched.
A：No starch. I understand,sir.
B：And also I'd like this sweater to be washed by hand in cold water. It might shrink otherwise.
A：By hand in cold water, I see.
B：When will they be ready？
A：We will deliver them tomorrow evening around 6.
B：Fine,Thanks a lot.
Words and Expressions
notify v. 通知
iron v. 熨烫
dry-clean v. 干洗
indemnity n. 赔偿
mend v. 修补，缝补
stitch v. 缝缀
valet n. 旅馆中替客人洗烫衣服的人员
colorfast a. 不褪色的
express service 快洗服务
starch v. 给（衣服等）浆，浆硬
一．概述
在酒店里所使用的英语会话，基本上是属于商业英语，与日常生活会话中所使用的英语略有不同，较注重礼节。正式英语通常会让人误解为极艰深的英语，其实，只要套用一定格式的句子和单词，就可以了。例如：
非正式英语 正式英语
What’s your name? May I have your name?
您贵姓？ 请问您贵姓大名？
Do you want some tea? Could you like some tea?
您要喝茶吗？ 请问您想喝茶吗？
Over here, please. Could you come this way please?
这边请。 请您往这边走好吗？
* 不要说OK, Sure, Yeah等等，而要说Certainly, Sir.
* Hey, uh-huh, Hang on 等等，也不适合在酒店中使用。
* 别说"I don’t know."回答“不知道”是非常不礼貌的说法。
* 可以说“just a moment, please. I’ll check that for you.” （请稍候，我来帮您确认），然后请有能力处理的人前来协助。
* 对男性客人，尊称为Sir; 面对女性客人时尊称为Ms.
* 在招呼客人时，最好说“Excuse me, Sir(Ms)”, 不要直接称呼Mr.或Ms. 至于称呼小孩，可以直接使用Excuse me，但是不可以直接称呼boy或girl.
* 正视对方的眼睛，以显示出你的信心和诚意。但必须注意，注视对方的眼睛，并不是无理地盯着对方看。
* 在面对语言不通的外籍人士时，一定要多加利用手势和肢体语言。但是使用手势时要特别小心，因为对于不同国家、民族而言，手势的意义也大不相同。
二.基本待客英语
（一）在正式的英语表现里，疑问基本句型可分为下列四种：
1. May I ~
2. Could you ~
3. Would you ~
4. Shall I ~?
只要理解这四种基本的句型，就可以处理大部分业务上的状况。
1．自己
要做什么事时，就使用May I ~
May I have your name, please?
请问尊姓大名?
May I have your check-out time, please?
请问您什么时候结帐离开？
May I see your passport, please?
请让我看一下您的护照好吗？
May I know your nationality, please?
请问您的国籍是什么？
2．麻烦客人时，可使用Could you ~
Could you fill out the form, please?
请您填写这张表格好吗？
Could you write that down, please?
请您写下来好吗？
Could you draft the fax, please?
请您写下传真的草稿好吗？
Could you hold the line, please?
请不要挂电话好吗？
3．询问客人的喜好或是做什么时，可使用Would you ~
Would you like tea or coffee?
请问您要喝茶还是咖啡？
Would you like to take a taxi?
请问您要搭计程车吗？
Would you mind sitting here?
请问您介意坐在这里吗？
** 只要在疑问词后加“Would you ~”，就可以提出大部分的询问。
When would you like to visit Kunshan?
请问您想要何时参观昆山？
When would you like to have lunch?
请问您想在哪里用餐？
What time would you like to eat?
请问您想何时用餐？
Who would you like to contact?
请问您想和谁联络？
Which kind of room would you prefer?
请问您喜欢哪一种房间？
How would you like to settle your bill?
请问您的账单如何处理？
How long would you like to stay?
请问您要逗留多久？
How many tickets would you like to buy?
请问您要买几张票？