绕口令练习-经典生日祝福语

酒店基础英语


酒店基础英语

酒店基础英语（一）
1、您好。How do you do.
2、您好吗？How are you?
3、见到您真高兴。Nice to meet you.
4、早上（下午、晚上）好。Good morning, (afternoon, evening).
酒店基础英语-欢迎语 Welcomes
5、欢迎光临**宾馆。Welcome to ** hotel.
6、欢迎入住我们酒店。Welcome to stay in our hotel.
7、欢迎您来这里用餐。Welcome to have your meals here.
8、希望您住店愉快。Hope you’ll enjoy your staying here.
9、欢迎您到我们餐厅来。Welcome to our restaurant.

酒店基础英语（二）

酒店基础英语-答谢语 Thanks
10、非常感谢。Thank you very much.
11、感谢您的到来。Thanks for your coming.
12、多谢。Thanks a lot.
13、您太客气了。It’s very kind of you.
14、您的心地真好。Thank you for your kindness.

15、感谢您的建议。Thank you for your suggestion.
16、感谢您的合作。Thank you for your cooperation.
17、感谢您入住我们酒店。Thank you for staying our hotel.
18、感谢您的夸奖。Thank you for your praise.
19、我真不知道要怎样感谢您才好。I don’t know how I can thank you
enough.
20、 我真是感谢您。I do appreciate your help.
21、花费您宝贵的时间了。I appreciate your precious time.
22、一点也不。Not at all.
23、不客气。You are welcome.

酒店基础英语（三）

酒店基础英语-道歉语 Apologies
24、对不起。I’m sorry.
25、劳驾。Excuse me.
26、对不起,这是我的错。I’m sorry, it’s my fault.
27、抱歉让您久等了。Sorry to have kept you waiting.
28、抱歉打扰您了。Sorry to disturb you.
29、抱歉打扰你了。Sorry to interrupt you.
30、对此我很抱歉。I’m very sorry to this.
31、我为此道歉。I apologize for this.
32、抱歉占用您一些时间。I am sorry to take a few minute of your

time.
33、对不起,我没明白您的意思，我马上请我们经理过来。I’m
sorry, I don’t understand. I’ll get the manager.
34、抱歉给您添麻烦了。I’m sorry to have given you so much trouble.
35、我为我刚才所说的话道歉。I apologize for what I’ve said just
now.
36、给您带来的不便我们表示抱歉。We are sorry for the
inconvenience.
37、没关系。That’s all right.
38、算了吧。Let’s forget it.
39、对不起，我马上就办。I’m sorry, I will do it right away.
40、听到这件事我很抱歉。I’m sorry to hear that.

酒店基础英语（四）

酒店基础英语-征询和问答Asking & Answers
41、我能帮你吗？May I help you?
42、我能为你做什么？What can I do for you.
43、我有什么能为你做的？Anything I can do for you?
44、这样可以吗？Is that all right.
45、我为您登记时请您坐下好吗？Would you please take a seat while
I check it for you.
46、是的，当然。Yes, of course.

47、明白了。I see.
48、我马上把它取过来。I’ll get it at once.
49、这是我的荣幸。My pleasure.
50、很乐意为您效劳。I’m at your service.
51、恐怕不行。I’m afraid not.

酒店基础英语（五）

52、请稍等，电梯马上就到了。Just a moment, the elevator will be
here.
53、服务员马上就到。The waiter will be with you in a minute.
54、没问题。That’s no problem.
55、还需要点别的吗？Anything else, sir?
56、让我来帮您一下吧。Let me give you a hand.
57、我可以进来吗？May I come in.?
58、您先走，先生。After you, sir.
59、坐这里可以吗？Would you like to sit here?
60、您要去哪里，先生。Where are you going, sir?
61、我领你去房间，好吗？Shall I show you your room?
62、能告诉我您的名字吗？May I have your name?
63、给您。Here you are.

酒店基础英语（六）

酒店基础英语-提醒用语 Notice
64、请走好。Mind your step.
65、请小心。Please be careful.
66、别担心。Don’t worry.
67、放心好了。Take it easy.
68、请稍等。Just a moment, please.
酒店基础英语-电话用语 Calling
69、早上好，**部门，我能帮你吗？Good morning, ** department. May
I help you?
70、您需要留口讯吗？Would you like to leave a message?
71、您能再说一遍吗？I beg your pardon?
72、对不起，线路正忙，要不您晚点再打来？I’m sorry, the line is
busy. will you call later?
73、请不要挂断，我将为您接通。Hold the line, please. I’ll put
you through.
74、请稍等，我叫他接听电话。Just a moment, I’ll get him at once.
75、我将向他转达这个意思。I’ll pass the message to him.
76、先生，线路已经接通。The line is through, sir.



酒店英语面试

1、 您认为您的岗位职责有哪些？
What do you think of your responsibility for this job?
2、 您的英语水平如何？
How do you like the level of your English skill?
3、 能用英语自我介绍吗？
Could you introduce yourself in English?
5、 如果酒店正式录取您，您上班第一件事是做什么？
If you are employ by the hotel , what will you do firstly?
6、 请画出西餐banquet流程图.
Please illustrate the procedure of western restaurant banquet.
7、 您如何理解服务行业的“服务意识”？
How do you comprehend the “service consciousness” of service trade?
8、 您是如何理解职业道德的？
How do you perceive the morality of career?
9、 请举例您在工作中遇到的几件困难，而您是如何克服的？
Could you list some difficulties during your work? And how did you conquer
them?
10、 您对您以前的直属领导有何看法？
How do you like your senior leader who led you directly before?
11、 您的人生观是什么？
What is your philosophy?
12、 您对自己未来五个的计划是什么？
What are the five plans for yourself in the future?
13、 您都用业余时间学习些什么？
What are you studying in your spare time?
14、 你的期望待遇是什么？
What kind of treatment do you expect?
15、 请介绍你的家庭。
Would you mind introducing your family?
16、 请你用英文介绍目前服务的公司。
Could you introduce the company which you are serving in English?
17、 如果我酒店雇用你，你觉得可以为部门带来什么样的贡献？
What could you make a contribution to our hotel if you are employed by
our hotel?
18、 你开始投入找工作的时间有多久了？
How long have you been looking for the job?
19、 你是怎么知道我们招聘这个职位的呢？
How do you know the message that we have this vacancy?
20、 除了工资，还有什么福利最吸引你？
Besides the salary, what welfare attract you mostly?

21、 你参加过什么业余活动？
What amateur activities have you ever taken part in ?
最新酒店前台英语会话


最新酒店前台英语会话,酒店里所使用的英语会话，您应该牢记这些实用的酒店英语会话
酒店前台英语
Welcome to our hotel. 欢迎光临。
Can I help you?我能帮你忙吗？
What kind of room would you like, sir?先生，您要什么样的房间？
Please wait a moment. I have to check if there is a room available.请稍等，我查
一下有没有空房。
Enjoy your stay with us.希望您在我们这里住的愉快。
May I know your name and your room number, please?我可以知道您的名字和房间号码吗？
Excuse me ,sir, could you spell your name?请问您的名字如何拼写？
Here’s your room key.这是你的房间钥匙。
I’m sorry to keep you waiting, sir. What can I do for you? 先生，对不起，让您久
等了。我能为您做点什么吗？
Please wait your turn.请排队等候。
May I know your name, please?请问贵姓大名。（不认识客人时用）
I’m sorry, sir. Our hotel rooms are all booked at this moment. We have no vacancy.
对不起，先生。我们已经客满，没有空房间。
Don’t mention it. My pleasure.请不要客气，我乐意效劳。
Have a good rest, sir.先生，请好好休息。
Good morning, sir. Can I be of service to you? 早安，先生。 我可否为你效劳？
A moment, please. I will be with you as soon as possible.请稍等片刻。我将尽快帮
你办。
Can I have your name and room number, please?请告诉我您的名字及房间号码？
Here is your bill, sir.先生，这是您的帐单。
Please wait a moment while I calculate your bill.请稍等片刻，我立刻就把您的帐单
结算出来。
We accept the following credit cards,madam.小姐，我们接受以下几种信用卡。
Please sign here, sir.先生，请在这签上你的名字。
We hope you will come stay with us again.希望你再光临我们酒店。
Would you please exchange us dollars for RMB. please?麻烦你替我将美圆兑成人民币
好吗？
The rates of exchange are on the board, sir.先生，请参考告示牌的外币兑换价。
I’m sorry but We do not exchange Hong Kong dollars into Japanese yen.对不起，我
们不能将港币换成日元。
酒店前台接待和收银的常用英语

在酒店里所使用的英语会话，基本上是属于商 业英语，与日常生活会话中所使用
的英语略有不同，较注重礼节。正式英语通常会让人误解为极艰深的英 语，其实，
只要套用一定格式的句子和单词，就可以了。例如：

非正式英语 正式英语
What’s your name? May I have your name?


您贵姓？ 请问您贵姓大名？

Do you want some tea? Could you like some tea?


您要喝茶吗？ 请问您想喝茶吗？
Over here, please. Could you come this way please?


这边请。 请您往这边走好吗？
* 不要说OK, Sure, Yeah等等，而要说Certainly, Sir.
* Hey, uh-huh, Hang on 等等，也不适合在酒店中使用。
* 别说“I don’t know.”回答“不知道”是非常不礼貌的说法。

可以说“just a moment, please. I’ll check that for you.” （请稍候，
我来帮您确认），然后请有能力处理的人前来协助。

* 对男性客人，尊称为Sir; 面对女性客人时尊称为Ms.

在招呼客人时，最好说“Excuse me, Sir(Ms)”, 不要直接称呼Mr.或Ms. 至于
称呼小孩，可以直接使用Excuse me，但是不可以直接称呼boy或girl.

* 正视对方的眼睛，以显示出你的信心和诚意。但必须注意，注视对方的眼睛，
并不是无理地盯着对方看。

* 在面对语言不通的外籍人士时，一定要多加利用手势和肢体语言。但是使用手
势 时要特别小心，因为对于不同国家、民族而言，手势的意义也大不相同。


二.基本待客英语

（一）在正式的英语表现里，疑问基本句型可分为下列四种：


1. May I ~

2. Could you ~


3. Would you ~

I ~?


只要理解这四种基本的句型，就可以处理大部分业务上的状况。

1．自己要做什么事时，就使用May I ~
May I have your name, please?
请问尊姓大名
May I have your check-out time, please?
请问您什么时候结帐离开？
May I see your passport, please?
请让我看一下您的护照好吗？


常用酒店前台接待英语
o
大


1．Id like to book a double room for Tuesday next week．下周二我想订一
个双人房间

2．Whats the price difference？两种房间的价格有什么不同？

3．A double room with a front view is 140 dollars per night，one with
a rear view is 115 dollars per night．一间双人房朝阳面的每晚140美
元，背阴面的每晚115美元


4．I think Ill take the one with a front view then．我想我还是要阳
面的吧

5．How long will you be staying？您打算住多久？

6．Well be leaving Sunday morning．我们将在星期天上午离开

7．And we look forward to seeing you next Tuesday．我们盼望下周二见
到您

8．Id like to book a single room with bath from the after-noon of October
4 to the morning of October 10．我想订一个带洗澡间的单人房间，10月
4曰下午到10月10曰上午用

9．We do have a single room available for those dates． 我们确实有
一个单间，在这段时间可以用

10． What is the rate， please？请问房费多少？

11．The current rate is＄ 50 per night．现行房费是50美元一天

12． What services come with that？这个价格包括哪些服务项目呢？

13．That sounds not bad at all． Ill take it．听起来还不错这个房间
我要了

14． By the way， Id like a quiet room away from the street if the is
possible． 顺便说一下，如有可能我想要一个不临街的安静房间

15．Welcome to our hotel．欢迎光临

16．So you have got altogether four pieces of baggage？您一共带了4
件行李，是不是？

17． Let me have a check again．让我再看一下

18．The Reception Desk is straight ahead．接待处就在前面

19．After you， please．你先请

20．Excuse me， where can I buy some cigarettes？劳驾我到哪儿可买到
香烟？

21．There is a shop on the ground floor．一楼有个商店

22．It sells both Chinese and foreign cigarettes．在那儿可买到中国
香烟和外国香烟

23．Can I also get some souvenirs there？也可以买到纪念品吗？


24．There is a counter selling all kinds of souvenirs．有个柜台出售
各种各样的纪念品

25．Excuse me，where is the restaurant？劳驾，请问饭厅在哪儿？

26．We have Chinese restaurant and a western－style restaurant．Which
one do you prefer？我们有中餐厅和西餐厅，你愿意去哪个？

27．Id like to try some Chinese food today．今天我想尝尝中国菜

许多规模比较大的公司都有一个接待员，我们通常叫前台接待。

The work of a receptionist is interesting and varied.

前台接待的活可是不少。
The work is also important because the receptionist is the first person
visitors see when they come to a firm. So the receptionist gives them
the first idea of the firm.

我们来看看Rose 这位前台接待、是怎样接待来访客人的吧。

Rose is a receptionist at Modern Office limited. In this part Rose will
speak to Mr. Hussein, who has an appointment with the Sales Manager
Mr. Shelli at 11:30.
ROSE: Good morning. Can I help you?
MR HUSSEIN: Good morning. Is this Modern Office Ltd.?
ROSE: Yes it is.
MR HUSSEIN: I have an appointment with the Sales Manager at 11: 30.
ROSE: May I have your name, please?
MR HUSSEIN: Hussein. Omar Hussein. I'm from the Gulf Trading Company.
ROSE: Let me see... Ah yes, Mr take a seat, Mr Hussein.
I'll tell the Manager's Secretary you are here.


英语口语对话-入住酒店对话内容
Guest: Hello, I’d like to check in please. 你好，我想入住贵酒店。

Hotel staff: Certainly. Can I have the name please? 当然可以，能把姓名
给我吗？

Guest: Mr Harold Smith. Harold Smith先生。

Hotel staff: Ok, Are you checking out tomorrow?好的，您是明天退房吗？

Guest: Yes, I am. That’s right. 是的没错，是明天退房。

Hotel staff: Will you need a wake up call, sir? 先生您需要唤醒服务吗？

Guest: Yes please. At 6.30am. 是的，请在早上6.30唤醒我。

Hotel staff: Ok then, your room is 502 on the fifth floor. Breakfast is
served between 6.30am and 9am. Enjoy your stay.好的。您的房间号码是五
层的502房间。早餐是早晨6.30到9点。祝您入住愉快。

Guest: Thank you.谢谢你。

【对话2】：

Guest: Good evening, I have a reservation under the name of Tomlinson.
晚上好，我有预定，名字是Tomlinson. Hotel
staff: Ok I’ve found it. Checking out on the 27th? 好，我找到了。是
27日退房吗?

Guest: That’s right. 没错。

Hotel staff: Can I take a credit card for the deposit? 我能用您的信用
卡划账押金吗？

Guest: Yes, sure. Also, I’d like a non- smoking room please. 当然可以。
另外，请给我一间无烟房间。

Hotel staff: Certainly madam. Here’s your key. Your room is on the 7th
floor and on the left. Room 781. Check out is at 12 noon. 当然可以，女
士。这是您 的房间钥匙。您的房间在7层左侧，房间号码781。退房需要在中午
12点之前。
酒店英语：酒店前台英语口语
一．概述

在酒店里所使用的英语会话 ，基本上是属于商业英语，与日常生活会话中所使用
的英语略有不同，较注重礼节。正式英语通常会让人 误解为极艰深的英语，其实，
只要套用一定格式的句子和单词，就可以了。例如：
非正式英语 正式英语
What’s your name? May I have your name?

您贵姓？ 请问您贵姓大名？
Do you want some tea? Could you like some tea?
您要喝茶吗？ 请问您想喝茶吗？
Over here, please. Could you come this way please?
这边请。 请您往这边走好吗？
* 不要说OK, Sure, Yeah等等，而要说Certainly, Sir.
* Hey, uh-huh, Hang on 等等，也不适合在酒店中使用。
* 别说“I don’t know.”回答“不知道”是非常不礼貌的说法。
可以说“just a moment, please. I’ll check that for you.” （请稍候，
我来帮您确认），然后请有能力处理的人前来协助。
* 对男性客人，尊称为Sir; 面对女性客人时尊称为Ms.
在招呼客人时，最好说“Excuse me, Sir(Ms)”, 不要直接称呼Mr.或Ms. 至于
称呼小孩，可以直接使用Excuse me，但是不可以直接称呼boy或girl.
* 正视对方的眼睛，以显示出你的信心和诚意。但必须注意，注视对方的眼睛，
并不是无理地盯着对方看。
* 在面对语言不通的外籍人士时，一定要多加利用手势和肢体语言。但是使用手
势时要特别小 心，因为对于不同国家、民族而言，手势的意义也大不相同。
二.基本待客英语
（一）在正式的英语表现里，疑问基本句型可分为下列四种：
1. May I ~
2. Could you ~

3. Would you ~
I ~?
只要理解这四种基本的句型，就可以处理大部分业务上的状况。
1．自己要做什么事时，就使用May I ~
May I have your name, please?
请问尊姓大名
May I have your check-out time, please?
请问您什么时候结帐离开？
May I see your passport, please?
请让我看一下您的护照好吗？
May I know your nationality, please?
请问您的国籍是什么？
2． 麻烦客人时，可使用Could you ~
Could you fill out the form, please?
请您填写这张表格好吗？
Could you write that down, please?
请您写下来好吗？
Could you draft the fax, please?
请您写下传真的草稿好吗？
Could you hold the line, please?
请不要挂电话好吗？
3．询问客人的喜好或是做什么时，可使用Would you ~
Would you like tea or coffee?
请问您要喝茶还是咖啡？

Would you like to take a taxi?
请问您要搭计程车吗？
Would you mind sitting here?
请问您介意坐在这里吗？
酒店英语日常用语
-May I come in?-我可以进来吗?
-Come in,please.-请进。
-Please don't come in.-请不要进来。
-Just a moment(a minute),please.-请稍等一下。
-I'm sorry to disturb I clean the room,sir?-对不起打扰你了，我来打扫
一下房间好吗?
-All in,please.-好的，请进来。
-Please clean it when I am out.-我马上要出去，请等一会儿打扫。
-May I change the water of the thermos now?-我现在可以换水吗?
-Yes,please.-请换吧。
-Some of my friends will come and see me this you please giv
e me some more hot bottles and tea cups?
-下午我有几位朋友来访，请给加些热水瓶和茶杯。
-Well,we'll send tea into the room when the visitors come.
-好，客人来访我们会端茶进来的。
-By the way,is there any mail for me?-顺便一下，有我的邮件吗?
- there is,I'll give it to you in time.-没有。如果有的话，我会及时给你送
来的。
-Why did you come in without my permission?-你为什么没经我允许就进来了?
-It's my negligence.I beg your pardon.-我疏忽了，请你原谅。

-I come and make the I do it now or later?-我来做夜床，你看是现在
做还是等会儿做?
-Since you have come,you may do it now?-既然来了，现在就做吧。
-Here's your clean 'd better check it.-衣服洗好了，请您过目。
-I am collecting the fee of the long distance call.-我来收长途电话费。
-This is the bill for the room rent of half a day.-这是补半天房金的帐单。
-Here is a telegram for you.-这儿有一封你的电报。
-Why is it unsealed?-它怎么被拆开了?
-Because there is no name of the receiver on the envelope,therefore the clerk
unsealed it in order to find out the name of the receiver.
-因为电报封面没有收报人姓名，服务台为了查对姓名而拆开的。
-Have you lost anything today,sir?-先生，你今天丢过什么东西吗?
-Yes,a wallet.I'm looking for it now.-丢了一只皮夹子，我正在找呢。
-What is there in the wallet?-皮夹子里有些什么?
-My daughter's photo and some money.-有一张我女儿的照片，还有一些钱。
-Look,is this wallet yours?-看，这只皮夹子是不是你的?
-Yes,it's you ever so much.-是我的，太感谢你了。
-I want to borrow China Daily of these days.-我要看这几天的《中国日报》。
-Please get some copise of China Pictorial for me.-请拿几份《中国日报》给我。
-Please bring some chairs for me.-请拿几把椅子来。
-Please get me some soap.-卫生间的肥皂要添了。
-The slippers are them for me,please.-拖鞋坏了，请给换一双。
-Get a hot-water bottle,please.-请拿一只热水瓶给我。
-I feel a bit cold when I get me a blanket.-我睡得有点冷，请给我
加一条毯子。

-I need another pillow.-我需要加一只枕头。
-All right,I'll get it for you right away.-好的，我就去拿。
-Just a moment,I'll do it right now.-请稍等一下，我马上给你办好。
-Excuse me.-对不起。
-I am sorry.-很抱歉。
-I beg your pardon.-请你原谅。
-Pardon me for interrupting.-对不起打扰你们了。
-Please excuse me for coming so late.-请原谅我来迟了。
-I'm sorry I was so careless.-很抱歉我太粗心了。
国际商务英语口语积累




一、商务：
what time would be convenient for you?
你看什么时间比较方便？
I'd like to suggest a toast to our cooperation.
我想建议为我们的合作干一杯。
Here is to our next project!
为我们下一个项目干杯！
would you please tell me when you are free?
请问你什么时候有空？
gald to have the opportunity of visting your ompany and I hope to conclude
some business with you。

很高兴能有机会拜访贵公司，希望能与你们做成交易。
what I care about is the quality of the goods.
我关心的是货物的质量。
please have a look at those samples.
请给我看一下那些样品。
I'd like to know any business connections abroad.
我想多了解一些你们公司。
I would be happy to supply samples and a price list for you.
我很乐意提供样品和价格单给你。
can I have your price list?
你能给我价格单吗？
will you give us an indication of prices?
你可以给我报一个指示性的价格吗？
I am in charge of export business.
我负责出口生意。
I'm thinking of ordering some of your goods.
我正考虑向你们订货。
what about the prices?
那价格方面怎么样？
Let's call it a deal.
好，成交！
our product is the best seller.
我们的产品最畅销。
our product is really competitive in the word market.
我们的产品在国际市场上很有竞争力。
our products have been sold in a number of areas abroad.
我们的产品行销海外许多地区。
It's our principle in business to honor the contract and keep our promise.
重合同，守信用是我们经营的原则。
I wish you success in your business transaction.
祝你生意兴隆。
I want to out your product.
我想了解一下你们的产品。
this is our latest devlopment.
这是我们的新产品。
we have a wide selection of colors and designs.
我们有很多式样和颜色可供选择。
the quality must be instrict conformity with that of sample.
质量必须与样品一样。
二、价格
I think we can strike a bargain with you if your pries are competitive.
我认为如果价格有竞争力，我们就可以达成交易。
Is that your quoted prices?
这是你方的价格吗？

It would be very difficult to come down with the price.
我们很难再降价了。
our prices are the most reasonable.
我们的价格是最合理的。
can you cut down the price for me?
你们可以降低价格吗？
we can offer you discount terms.
我们可以向你提供折扣。
Do you quote CIG or FOB?
你们报的是到岸价还是离岸价？
I can assure you our price is very favourable.
我可以保证我们的价格是优惠的。
Please give us your best price.
请给我们报最低价。
All the prices are on the FOB shanghai basis.
所有的价格都是上海港船上交货价。
Your prices are much too high for us to accept.
你的价格太高，我们不能接受。
I can't allow the price you ask for.
我不能同意你们要求的价格。
we can't cover our production cost at this price.
这个价格我们不能保本。
Are the price on the list firm offers?
报价单上的价格是实价吗？
This is the lowest possible price.
这是最低价了。
thank you for your inquiry.
感谢贵方询价。
How about the prices?
价格如何？
When quoting ,please state terms of payment and time of delivery.
贵方报价时，请说明付款条件和交货时间。
Our price is realistic and based on reasonable profit.
我们的价格是很实际的，是根据合理的利润提出的。
If an order is placed, we'll pay the cost of the sample.
如果交易成功，样品费由我们付。
三、谈判与合同
Our price is realistic and based on reasonable profit.
我们的价格是很实际的，是根据合理的利润提出的。
If an order is placed, we'll pay the cost of the sample.
如果交易成功，样品费由我们付。
I'm glad that our negotiation has come to a successful conclusion.
我很高兴我们的谈判获得圆满成功。
When shall we come to sign the contract？

我们什么时候签订合同？
Do you think it'stime to sign the ontract?
我想该签合同了吧？
Before the formal contract is drawn up we'd like to restate the main points
of the agreement.
在正式签约之前，我们要重申一下协议的重点。
As some points concerning the contrac have not yet been settled
negotiation has to be continued before the contract is signed.
由于合同某些问题尚未解决，所以在合同签署前仍需继续协商。
There are a few points which I'd like to ring up concerning the contract.
关于合同我想提出几点看法。
The seller should try to carry out the contract in time if not the buyer
has the righe to cancel the contact.
卖方应努力按规定履行合同，否则买方有权撤消合同。
No party who has signed the contract has the rught to break if.
签署合同的任何一方都无权撕毁合同。
Once a contract is signed,it has legal effect.
合同一旦签署即具有法律效力。
We can get the contract finalized now.
现在我们可以签订合同了。
Have you any questions in regards to the contract?
关于合同你还有什么问题要问吗？

四、订货
When can we expect your confirmation of the order?
你什么时候能确定订单？
We want to order this article from you.
我们想订这种做。
What's the minimum quantity of an order for your goods?
你们订货的最低量是多少？
May I see your list?
我可以看一下你的货单吗？
We postponed an order.
我们要推迟订货。
Generally speaking,we can supply all kinds of goods.
一般来说，我们可以提供所有种类的货。
We have received your catalogue and price list, and now we order the
following goods st the prices named.
已收到你方目录和价格表，现按所示价格购下列货物。
We find both quslity and prices of your products satisfactory and enclose
our trial order for prompt supply.
我们对你方产品的质量和价格均感满意，现寄去试订单，请供应现货。
We are pleased to receive your order and confirm acceptance of it.
很高兴接到你方订单，并确认予以接受。

As the goods you ordered afe now in stock,we will ship them without fail
as early as possible.
因为贵方订货的商品尚有存货，本公司将一定尽快发运。
I wonder if you could supply us with your latest products for regular
orders.
我想知道你们是否能为我们的定期订单供应你们的最新产品。
Our prices depend on the quantity of your order.
我们的价格取决于你们订单的数量。
We could reduce our price by 5% if you palce a substantial reder with us.
如果你们订货量大的话，我们可以减价5%。
We must insist on immediate delivery, otherwise we shall be compelled to
cancel the order.
我们坚决要求立即发货，否则我方将被迫取消订单。
We would prefer to confirm our order with your firm as soon as possinle.
我们想尽快向你们公司落实订单。
There is a change we have to make in the order.
订单中有一处需要修改。
五、运输
We require that transshipment be allowed.
我们要求允许转船。
When can you make shipment carefully?
你们什么时候装船？
We'll get the goods dispatched within the stipulated time.
我们将按规定的时间发货。
When can you make the balace shipment?
你们何时可以发余下的货呢？
I wonder if you could ship the order as soon as possible？
不知道能否尽快装运订货？
Let's disscuss about the mode of transportation.
我们讨论一下运输方式吧。
What mode of transportation do you suggest we use?
你建议我们用什么运输方式呢？
What sort of delivery periods did you have in mind?
你所打算的是哪一种发货期？
Please ensure that we'll get tight shipping documents before the arrival
of the goods.
请确保在货物到达前我方可拿到正确的装船单据。
When can we collect the goods?
我们什么时候可以提货？
We can't advance the time of delivery.
我们无法将交货时间提前。
I'm very sorry for delay in delivery.
十分抱歉，交货拖延了。
How long does it take you to make delivery?

你们需要多长时间发货？
五、运输
We require that transshipment be allowed.
我们要求允许转船。
When can you make shipment carefully?
你们什么时候装船？
We'll get the goods dispatched within the stipulated time.
我们将按规定的时间发货。
When can you make the balace shipment?
你们何时可以发余下的货呢？
I wonder if you could ship the order as soon as possible？
不知道能否尽快装运订货？
Let's disscuss about the mode of transportation.
我们讨论一下运输方式吧。
What mode of transportation do you suggest we use?
你建议我们用什么运输方式呢？
What sort of delivery periods did you have in mind?
你所打算的是哪一种发货期？
Please ensure that we'll get tight shipping documents before the arrival
of the goods.
请确保在货物到达前我方可拿到正确的装船单据。
When can we collect the goods?
我们什么时候可以提货？
We can't advance the time of delivery.
我们无法将交货时间提前。
I'm very sorry for delay in delivery.
十分抱歉，交货拖延了。
How long does it take you to make delivery?
你们需要多长时间发货？
五、运输
We require that transshipment be allowed.
我们要求允许转船。
When can you make shipment carefully?
你们什么时候装船？
We'll get the goods dispatched within the stipulated time.
我们将按规定的时间发货。
When can you make the balace shipment?
你们何时可以发余下的货呢？
I wonder if you could ship the order as soon as possible？
不知道能否尽快装运订货？
Let's disscuss about the mode of transportation.
我们讨论一下运输方式吧。
What mode of transportation do you suggest we use?
你建议我们用什么运输方式呢？

What sort of delivery periods did you have in mind?
你所打算的是哪一种发货期？
Please ensure that we'll get tight shipping documents before the arrival
of the goods.
请确保在货物到达前我方可拿到正确的装船单据。
When can we collect the goods?
我们什么时候可以提货？
We can't advance the time of delivery.
我们无法将交货时间提前。
I'm very sorry for delay in delivery.
十分抱歉，交货拖延了。
How long does it take you to make delivery?
你们需要多长时间发货？
六、付款
Our terms of payment are by irrevocable LC pauable by sight draft against
presentaion of shipping documents.
我们的支付方式是不可撤消的信用证支付，凭装运单据见票。
Can you tell it on an installment basis?
你们这里可以分期付款吗？
Do you accept payment by installments?
你同意分期付款吗？
How would you like paymentbe made?
你们采取什么付款方式？
We expect payment in advance on first orders.
我们希望第一次订货要求预付货款。
What are your terms of payment?
你们的付款条件是什么？
We can't accept DP or DA. we insist on payment by LC.
我们不接收付款交单或承兑交单，我们只收信用证。
Do you accept DP payment terms.
你们接受付款交单这种方式吗？
What is the period of validity of this LC?
这张信用证的有效期是多久？
七、投诉与索赔
The shipment i stuck in customs.
出货在海关受阻。
If you fail to make the shipment soon, we'll cancel the order.
如果你们不能近期发货，我们将取消订单。
I'd like to complain of the damaged goods.
我方由于货物被损向你方投诉。
We're sorry to say that we are dissatisfied with the state of the goods.
很遗憾，我们对商品状况不满。
Upon examination,we found the goods are not up to the standard of the
sample.

经检验，我们发现货物达不到样品的标准。
The goods sent are inferior compared to the original sample.
所发送的货比原样品差。
How many are you short?
你们缺了多少？
Could you pleased send them back to us at our expense?
你能将受损的货品送还我们吗？运费由我方承担。
Who'll bear the freight?
运费由谁来承担?
We have a complaint about quality.
我们要起诉质量问题。
We have to file a ckaim on you.
我们不得不向贵方提出赔偿。
The goods you sent are not up to the standard.
你们发运来的货物不符合标准。
I don't think the responsibility should rest with us.
我认为责任不在我方。
We can only take on so much.
我们只能承受这么多。
八、税收
Paying tax is the duty of every citzen.
纳税是每个公民的义务。
Howmany types are taxes divided into?
税收可分为多少税种？
Income tax can be divided into personal incone tax and corporation income
tax.
所得税可分为个人所得税和公司所得税。
The tax rate China is not very high.
中国的税收率不是很高。
What's the personal income tax rate?
个人所得税是多少？
Tax evasion is also a crime.
偷税漏税也是一种犯罪。
To avoid writing a receipt is a tax dodge.
不开invoice是一种偷税行为。
Those who evade tax will be punished by the law.
偷税漏税者将受到法律制裁。
Shall savings interest be taxed?
存款利息要纳税吗？

【英语口语大全】每天读一遍，坚持2 7天，你的英语水平就可以达到跟美国人
交流的水平啦！What are you trying to say?（你到底想说什么？）

Don't be silly.（别胡闹了。）
How strong are your glasses?（你近视多少度？）
Just because.（没有别的原因。）
It isn't the way I hoped it would be.（这不是我所盼望的。）
You will never guess.（你永远猜不到。）
No one could do anything about it.（众人对此束手无措。）
I saw something deeply disturbing.（深感事情不妙。）
Money is a good servant but a bad master.（要做金钱的主人，莫做金钱的
奴隶。）
I am not available.（我正忙着）
Wisdom in the mind is better than money in the hand.(脑中的知识比手中
的金钱更重要）
Never say 's a piece of cake.别泄气，那只是小菜一碟。
Don't 'll get use to it soon.别担心，很快你就会习惯的。
I konw how you feel.我明白你的感受。
You win lose some.胜败乃兵家常事。
Don't bury your head in the sand.不要逃避现实。
I didn't expect you to such a good job.我没想到你干得这么好。
You are coming alone well.你做得挺顺利。
She is well-build.她的身材真棒。
You look neat and fresh.你看起来很清纯。
You have a beautiful personality.你的气质很好。
You flatter me immensely.你过奖啦。
You should be slow to judge others.你不应该随意评论别人。
I hope you will excuse me if i make any mistake.如有任何错误，请你原谅
It was most careless ofme.我太粗心了。
It was quite by accident.真是始料不及。
I wish i had all the time i'd ever wasted,so i could waste it all over
again.我希望所有被我浪费的时间重新回来，让我再浪费一遍。
I like you the way you were.我喜欢你以前的样子。
You two go ahead to the movie without me,i don't want to be a third wheel.
你们两个自己去看电影吧，我不想当电灯泡。
Do you have anyone in mind?你有心上人吗？
How long have you known her？你认识她多久了？
It was love at frist sight.一见钟情
I'd bettle hit the books.我要复习功课啦。
a piece of one's mind .直言不讳
He gave me a piece of mind,
他责备道：“不要把责任推卸到别人身上。”
a cat and dog life 水火不容的生活
The husband and his wife are always quarrelling,and they are leading a
cat and dog life.这对夫妇老是吵架，相互之间水火不容。
a dog's life 潦倒的生活
The man lived a dog's life.这个人生活潦倒。

A to Z 从头至尾
I know that from A to Z. 我很了解这件事。
above somebody 深奥
Well,this sort of talk is above me.我不懂你们在讲什么。
all ears 全神贯注地倾听着
When you tell Mary some gossip,she is all ears.跟Mary讲一些小道消息，
她会听地仔仔细细。
all the more 更加，益发
You'll be all the better for a holiday.度一次假，对你会更有好处。
all dressed up 打扮得整整齐齐
She is all dressed up and nowhere to go.她打扮得整整齐却无处炫耀。
all in all 总的说来；最心爱的东西
The daughter is all in all to him.女儿是他的无价宝。
all out 竭尽全力
They went all out.他们鼓足了干劲。
all over 全部结束；浑身，到处
Glad,it is all over.这事全部结束了，好得很。
I'm wet all over.我浑身都湿了。
all set 准备就绪
He is all set for an early morning start.他已做好清晨出发的一切准备。
all you have to do 需要做得是
All you have to do is to calm yourself down and wait for the good news.
你需要做得是静下心来等好消息。
as easy as falling of a log as easy as snapping your fingers as easy
as ABC 容易得很
To me,a good story teller,it would be as easy as falling of a log.
对我来说，讲个故事还不是随手拈来。
as busy as a bee 非常忙
Mum is always as busy as a bee in the moring.妈妈每天早上都忙得不可开
交。
at one's fingertips 了如指掌
How to get at that little island is at his fingertips.他知道怎么去那个
小岛。
at one's wit's end 智穷
Don't ask is also at his wit's end.不要问他了，他也不知道。
big shot 大人物，大亨
He is a big shot in our little town.
black sheep 败家子，害群之马
Every family has a black sheep.家家有本难念的经。
black and blue 遍体鳞伤
The thief was caught of red-handed and beaten black and blue.那个小偷
当场被抓住并被打得青一块紫一块的。
black and white 白纸黑字
The proof is in black and white and the murderer has no any excuses.

证据确凿，凶手再也无话可说。
blind alley 死胡同
You are heading into a blind alley.你正在钻牛角尖。
blow hot and cold 摇摆不定
This guy seemed to have no own always blew hot and cold.这家伙
好象没什么主张，总是摇摆不定。
blow one's own trumpet 自吹自擂
Don't blow your own us see what on earth you can do.不要自
吹自擂了，让我们看看你到底能做什么。
born with a silver in one's mouth 出生在富贵人家
He is born with a silver in one's mouth.他是含着金钥匙出生的。
bland new 崭新的
a bland new coat 新衣服
break the ice 打破沉默
The couple hadn't spoken to each other for a were both waiting
for the other one to break the ice.这对夫妇已经一个星期没说过话了。两
人都在等另一方先开口。
by a blow 无意中的一击
He is beaten to the ground by a blow.他被击到在地。
can't stand it any longer 不能再忍受了
I can't stand it any longer,I quit.我再也忍受不了了，我走。
carry something too far 过火了
You are carrying your joke too far.你玩笑开得太过分了。
castle in the sky 海市蜃楼
You plan is nearly a castle in the sky.你的计划简直就是空想。
cats got one's tongue 哑口无言
chain smoker 老烟枪
come up with 产生，想出
Let me come up with some ideas.让我想一想。
come easily 容易
Languages come easily to some people.有些人能够很容易地掌握语言。
cup of tea 喜欢
Movies are not my cup of tea.我不喜欢看电影。
cut it out 停止，住嘴
Cut it out!I can't stand you any longer.
call it a day 不再做下去，停止（某种活动）
Let us call it a day,stop.这一天工作够了，停工吧！ dark horse 黑马
Nobody considered that John would win the was a dark horse in the
final.
dear John letter 绝交信
Jack received a dear John letter from his girlfriend because he had broken
her heart.
do somone good 对某人有好处
Having some moring exercises does you good.

Do you get me? 你明白我的意思吗？
doesn't count 这次不算
It doesn't count this time,try again.
doesn't make sense 不懂；没有任何意义
The sentence you made doesn't make any sense to me.
down and out 穷困潦倒
Being down and out,he couldn't support his family.
drive at 用意，意欲
What's he driving at?他用意何在？
drop in 偶然拜访
I dropped him in on my way to the hospital.
drop me a line 写信给我
On arriving the University,please drop me a line.
early bird 早起的人
An early bird catchs worms。捷足先登
easy come easy go 来得快去得也快
eat my words 收回前言，认错道歉
I said something bad to my gh I want to eat my words back, it
didn't work,for I had hurt my mum's feeling.
face the music 直面困难
He knew he'd never get away with it so he decided to face the music and
give himself up to the police.他知道自己不可能逃脱，因此决定一人做事一
人当——向警察自首。
face up to 勇敢地面对某事
You must learn to face up to your responsibilities.
fed up 厌倦
I am rather fed up with your complaints.
feel free to do something 不要拘束
Please feel free to make suggestions.
few and far between 很少，稀少
Human beings are few and far between in this zone.
French leave 不辞而别
give me a headache 让人头痛
The naughty boy gave me a headache.
give me a hand 帮我一下
go Dutch AA制
God bless you 上帝保佑你
God bless you with your examinations.
God knows 天知道
Got it? 明白了吗？
green thumbs fingers 园艺技能
hands are full 非常忙
have a ball 勇敢
have had it 受够了

I have had it with all your excuses.我受够了你的借口。
hold water 站得住脚
Non of his arguements seem to hold water.
in every sense of word 在某种意义上说
It's a lie in every sense of word.这是不折不扣的谎言。
keep an eye on 提高警惕
kill time打发时间
lazy bones 懒骨头
Get up lazy bones!
leave it to me 让我来吧
leave me alone 别管我
like father like son 有其父必有其子
like it or not 不管你喜不喜欢
make a fool of oneself 愚弄某人
make a big money 赚大钱
make both ends need 收支平衡
We have to cut our expenses to make both ends need.
make waves 引起轰动；兴风作浪
His achievement made waves in his country.
make yourself at home 别拘束
no good 没有好结果
Bad mam comes to no good.
no kidding 不要开玩笑
none of your bussiness 不关你的事
not really 也不是„„
old hand 老手
He is an old hand at stealing.
old story 老一套
I am tired of it,same old story.
on one's word of honor 以某人的人格担保
on occasion 间或
of one's own accord 自愿地
packed like sardins 拥挤
During the holidays,people in the trains are packed like sardins.
pass away 去世
pay the price 付出代价
You are playing with the fire and you must pay the poice one day.
put up with 忍受
I cann't put up with your rudeness any more;leave my room.
red-letter day 重要的或值得纪念的日子
red tape 繁文缛节
red carpet 红地毯
run into 偶遇
I ran into an old friend in the shop yesterday.

run out of 用尽，缺少
Quick,quick,we are running out of time.
show up 炫耀
small potatos 小人物
so what? 那怎么样呢？
stand up for 忍受
suit one's taste 对某人的胃口
sunday dress 最好的衣服
sure thing 十有把握的事
take one's time 尽情玩
Take your time and enjoy it.
take the words out of one's mouth 说出某人想说得话
that's it 就是
that is really something 太好了
there is nothing I can do 我什么都不能做
there you go 这边请
there is nothing wrong with me 我没事
under the table 死底下，秘密地
under the weather 身体不适
what's going on 怎么了
what a man 多勇敢的人啊
walking dictionary 活字典
what is up 近来可好
Hi,I haven't seen you for a long time,what's up?
world class 一流的
英语笔记


前台收银
前台收银工作流程
一、前班前准备工作
1、提前15分钟换好工作服，根据酒店规定自我检查仪容仪表。

2、到总台 收银处接班，根据交班本清点备用金，核对帐单、发票、
有价证券及交接内容，重要事项需做口头交接。
3、夜班收银打扫卫生。
二、预收订金流程
1、现付客人预收足够押金，押金所含内容：房费、酒吧、其他、
电话费、签单挂帐。
2、收取押金金额一般情况下收取房租的1.8或2.5倍。
3、当直接收到现金，收银员不应将 现金在交易结束前放入抽屉内，
这项措施将有效防止因找零是否正确，或付款之货币单位类
别而 引发的各种误解与争执。理想的现金放置应在客人的视
线范围内，且无法伸手可及，交易结束后，收银员 应及时将
现金放入抽屉内。收银员应在受保护区域清点现金，而不应
该在人员走动的地方进行。
收款时应做到唱收唱付。
信用卡：用预授权
支票：不用填写金额，相关内容符合后，收取空白支票，同时
给客人开具押金收据单。

借记卡：可先直接消费相应的固定房费，并根据客人的情况，收取
现金押金。
4、流程：（1）根据接待与客人确定的房价，及客人入住天数，
计算确认金额。

（2）填写押金单（支票、现金），向客人收取相应款项。填写押金单字迹要求清晰，各项内容正确填写，不
可涂改，大小写金额必须一致。
（3）各项内容填写完请客人签名，把宾客联交给客人。
（4）告之客人妥善保管，结帐时交还收银，如有遗失，
及时通知知总台收银。
（5）向客人表示谢意。
（6）根据填列的数据打开相应房号、帐号，以定金形式
输 入相应金额；信用卡只在结算里备注结帐方式（何
种卡）。
（7）把押金单留底联与登记单一 起放入帐夹，第三联与
报表一起交于审计；卡单放入相应的格子里。
三、散客退房程序
1、三米服务精神，当客人向收银台走来时，微笑、问候。
2、问清房号、收回房卡，迅速打开电脑相关房号，报查房，看
清付款方式。


3、现付：向客人收回押金单并请客人稍等。从帐夹里拿出所有
帐务资料，核对房号 、帐单，核对房价、押金单与留底联是否
相符，请客人核对所有消费清单。
4、主动询问酒吧消费情况，如有消费，快速、正确的输入电脑。

5、原则上 应遵循2分钟结帐的原则（即从报退时间算起2分钟），
如到2分钟，即可打出帐单，请客人核实、签名 确认。同时
向客人致谦，因让客人等待了2分钟。
6、帐单确认无误后，办理结帐，开具发票 ，用找零袋装好双手
递交给客人，并祝客人旅途愉快，恭候客人再次光临本酒店。
7、信用卡结帐的话，请客人再次出示信用卡，在POS机上做相
应消费金额的确认。
8、结帐方式，要选择相应的付款码进行结算。
9、将帐单、发票记帐联、登记单及各点转帐明细单按照顺序排
列好装订在一起。
装订顺序：发票记帐联----帐单----登记单----预定单----各
明细顺序
10 、在2分钟之内，房务中心报下消费内容与客人所说不符时，
应迅速与客人说明，如客人说得多，经房务 中心确认后，冲减
相应内容，如客人说得少，应取得客人谅解，经房务中心确认
产生异议时，遭 客人拒付，请大堂副理出面解决，收银员根据
大堂副理的指示工作。
四、团队退房程序
1、当团队客人入住手续办理完毕后，拿到接待人员填写的入
住登记单，与电脑相核对，房 号、房价是否正确，并与营销部
送达的团队接待通知单上的内容相核对，无误后，把登记单、
预 订单等放进团队房最小的一个房间帐夹内。

2、在团队房主单备注栏内，备注有关签单人，及其他的一些
信息内容。
3、根据团队接 待通知单付款方式，收取押金或支票等，如果
走时结帐，应有担保人，挂帐协议单位，应有规定的有效签 单
人签字。

4、各营业点的消费签单，应按备注的签单人执行，如不符，及
时与团队的负责人进行核对，确认。
5、退房时，收回房卡，迅速打开电脑相关房号，报查房，如
有消费应及时、准确地输入电 脑。遇到特殊的费用（如烟洞，
地毯弄湿的清洗费，要及时跟会务组讲明原因）
6、在查房同 时，可让会务组核对在酒店的所有消费帐单。并询
问要开据发票的种类及填写的单位。我们可核对房价是 否正
确。打出帐单让客人签字确认。
7、按相应的结帐方式结帐，如客人是挂临时帐或汇款过 来，要
有人担保，（汇款）并把我酒店全称及相应的帐号给客人，并
留下手机号码。以便联系
8、将帐单、发票记帐联、登记单及各点转帐明细单按照顺序排
列好装订在一起。
装订顺序：发票记帐联----帐单----登记单----预定单---- 各
明细顺序（如有些转帐明细被客人带走，应在帐单上注明）

7、

如客人要延迟退房，一定要跟营销部确认，下联系单，几
点之前是可免半天房费。并让其提醒客 人，以免我们处于被动。
备注：
（1）收取押金时最好都把客人的联系方式留下，以备不时之需。
（2）如果当班时碰到什么问题，在此班能解决的，尽量解决。不
要拖着。
（3）交接班时要仔细，重要的事最好写在交班本上。
（4）晚班时碰到房价折扣模糊应向接 待问清，如果接待也不知道。
明天切记交班：问清楚营销员或者预定处，签单有问题的也
应该交 班。
（5）接登记单时，要仔细核对房价，及登记单有没补，如果没有
要提醒接待。
（6）及时作好补签工作
（7）熟悉POS机的操作、部门经理的折扣权限、房价、款待、提
扣的具体操作。