烛之武退秦师原文最全面的接待外宾所涉及的英语口语,及中文介绍如何接待:忧与爱

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个性签名幸福-文明单位汇报材料

收集了绝大部分常用接待语境，前部分英文介绍和各种接待用语，
后部分中文介绍如何接待外宾的到来，欢迎广大英文工作者采纳！
接待服务常用英语
一、欢迎和问候语：
1、Good morning(afternoon, evening), sir(madam)
早上（下午、晚上）好，先生（夫人）。
2、How do you do?您好！（初次见面）
Glad to meet you .很高兴见到您。
3、How are you?您好吗？
Fine, Thanks. And you ?很好，谢谢。您好吗？
4、Welcome to our hotel (restaurant , shop).欢迎到我们宾馆（餐
厅、商店）来。
5、Wish you a most pleasant stay in our hotel .愿您在我们宾
馆过得愉快。
6、I hope you will enjoy your stay with us.希望您在我们宾馆
过得愉快。（客人刚入店时）
I hope you are enjoying your stay with us.希望您在我们宾馆过
得愉快。（客人在饭店逗留期间）
I hope you have enjoyed your stay with us.希望您在我们宾馆过
得愉快。（客人离店时）
7、Have a good time!祝您过得愉快！

二、电话用语：
8、hotel , front desk. Can I help you?**饭店，前厅。您找谁？
9、Sorry, I've dialed the wrong number.对不起，我拨错号了。
10、May I speak to your general manager?能和你们总经理说话吗？
Speaking.我就是。
11、Sorry, he is not in at the moment.对不起，他现在不在。
Would you like to leave a message?您要留口信吗？
12、Pardon.对不起，请再说一遍，好吗？
I beg your pardon.对不起，请再说一遍，好吗？
三、祝贺用语：
13、Congratulations!祝贺您！
14、Happy birthday!生日快乐！
15、Happy new year!新年快乐！
16、Merry Christmas!圣诞快乐！
17、Have a nice holiday!假日快乐！
18、Wish you every success!祝您成功！
四、答谢和答应语:
19、Thank you (very much).谢谢您（非常感谢）。
20、Thank you for your advice (information , help)感谢您的忠
告（信息、帮助）。
21、It's very kind of you .谢谢，您真客气。
22、You are welcome .不用谢。

23、Not at all.不用谢。
Don't mention it .不用谢。
24、It's my pleasure .非常高兴为您服务。
(With pleasure.)
(My pleasure.)
25、I am at your service .乐意为您效劳。
26、Thank you for staying in our hotel.感谢您在我们酒店下榻。
27、I'm sorry .很抱歉。
28、Excuse me .对不起。
29、I'm sorry, It's my fault.很抱歉。那是我的过错。
30、Sorry to have kept you waiting.对不起，让您久等了。
31、Sorry to interrupt you.对不起，打扰您了。
32、I'm sorry about this.对此表示抱歉。
33、I apologize for this.我为此道歉。
34、That's all right.没关系。
35、Let's forget it.算了吧。
五、征询用语：
36、Can(May)I help you?我能帮您什么吗？
Yes, please.好的。
37、What can I do for you.我能为您干点什么？
38、Is there anything I can do for you?有什么能为您效劳的吗？
39、Just a moment, please.请稍等一下。

40、May I use your phone?我能借用您的电话吗？
Certainly.当然可以。
Yes, of course .当然可以。
六、指路用语:
41、Go upstairsdownstairs.上楼下楼。
42、It's on the second (third) floor .在二（三）楼。
43、Excuse me.对不起。
Where is the washroom (restroom, elevator)?请问盥洗室（休息
室、电梯）在哪儿？
This way, please.请这边走
Turn left right.往左转右转。
45、It's in the lobby near the main entrance.在大厅靠近大门。
46、It's in the basement at the end of the corridor.在地下室
走廊尽头。
七、提醒用语：
47、Mind(Watch)your step.请走好。
48、Please be careful.请当心。
49、Please don't leave anything behind.请别遗忘您的东西。
50、Don't worry.别担心。
51、Take it easy.放心好了。
52、Please don't smoke here.请不要在这边抽烟。
八、告别用语：

53、Goodbye.再见。
54、See you late.再见。
55、Good night.晚安。
56、See you tomorrow.明天见。
57、Goodbye and thank you for coming.再见，谢谢您的光临。
58、Goodbye and hope to see you again.再见，希望再见到您。
59、Have a nice trip!一路平安！
60、Wish you a pleasant journey! Good luck!祝您旅途愉快！祝
您好运！
九、酒店前厅用语：
61、Have you a reservation?您预定过了吗？
62、May I know your name and room number?您能告诉我您的名字
与房间号吗？
63、Here is your room key.给您房间钥匙。
64、Please pay at the cashier's desk over there.请去那边帐台
付款。
65、Are these your baggage?这些是您的行李吗？
May I take them for you?我来帮您拿好吗？
十、客房部用语
66、Housekeeping. May I come in?客房服务员，我可以进来吗？
67、Leave your laundry in the laundry in the laundry bag behind
the bathroom door.

请把要洗的东西放在浴室门后的洗衣袋中。
68、I hope I'm not disturbing you.我希望没有打扰您。
69、One moment ,madam. I'll bring them to you right away .
等一会儿，夫人。我马上送来。
70、I’ll send for an electrician( doctor...)我给您请电工（大
夫……）。
十一、餐饮部用语：
71、Sit down, please .Here is the menu.请坐，给您菜单，先生。
May I take your order, sir?您要点菜吗？
72、What would you like to have, coffee or tea?您要喝咖啡还
是茶？
73、Would you like to have any wine with you dinner?您用餐时
要喝点酒吗？
74、Service hours are:（餐厅）供应时间是：
7: 9: breakfast.早餐7点到9点。
11:1: lunch.午餐11点半到1点半。
6: 8: dinner.晚餐6点半到8点半。
75、Here is the bill. Please sign it.s这是您的帐单，请签字
十二、商场营业员用语
推荐商品
76、 Do you want me to show you something? 你想看些什么？

77、 Which one do you like? 你喜欢哪一个？
78、 May I know what you like?请告诉我你看中了什么商品？
79、 Would you like this one,which I recommend to you?你喜欢
我推荐的这件商品吗？
80、 It’a world-famous brand.这是国际名牌。
81、 How about this one?你觉得这个怎么样？
82、 Wait a moment,please. 请稍等。
83、 I’m sorry to keep you waiting so long.对不起，让您久等
了。
说明尺寸大小
84． What size ,please ?请问多大尺码。
85． Here is the one in your size.这件是你要的尺码。
86 This is a good fit .这件很合适。
87． It’s too big .太大了。
88． It’s too small.太小了。
try it on .你可以试穿一下。
90.I’m afraid this is the largest one we have .
抱歉，这是我们最大的尺码。
91．I’m afraid we liaven’t the size you want .
抱歉，我们没有你要的尺码。

说明颜色
92、What color do you like?你喜欢什么颜色？
93 Do you like this kind of color?你觉得这种颜色怎样？
94 This color is quite popular.这种颜色非常流行。
95．表达商品颜色
Red 红色 ;green绿色； yellow 黄色； blue蓝色； purple紫色；
Black 黑色；white白色；pink 粉红色；orange橘黄色；brown 棕
色；beige米色；grey灰色
说明式样
96． Do you like this design? 你喜欢这个款式吗？
97． What style do you prefer? 这两种款式，你更喜欢哪一个？
说明质量
98． This one is the highest quality. 这种质量最好。
99． This is made of cotton ,so it comfortable . 它是棉的，
穿着舒适。
100． These are more expensive , but the quality is super.
价格虽然比较贵，但质量好。
101． It’s always out of stock , there is not much left.
非常热销，已所剩不多了。
102． Let me show you how to use it ? 让我示范给你看怎么使
用。

103． It’s long lasting. 非常耐用。
104． You have good taste. 你眼光真不错。
说明价格
105. How much does it cost? 这个多少钱？
106. Can you make it cheaper? 能否便宜些？
107. Any discount ? 有折扣吗？
108. These goods are on sale today. 今天，这些商品降价销售。
109. This is the bill ,please pay at the cashier’s. 这是单
据，请到收银台付款。
110. Wait a minute please ,I’ll make out your receipt. 请稍
等，我给你开发票。
111. Would you like to pay it in cash or by credit card? 你
是愿意用现金还是信用卡付款？
112. Yes ,we accept visa ,Maser and American Express card.
是的，我们接受维萨、万事达和美国运通卡。
113. It’s free gift. 这是我们的赠品。
114. It’s free of charge . 这是免费的。
115. Anything else? 还需要别的商品吗？
酒店部门英语名称

1． Executive Officet行政办公室
2． Human Resources Dept.人力资源部
3． Front Office前厅部
4． Business centre商务中心
5． Food & Beverage Dept.餐饮部
6． Recreational Dept.康乐部
7． Financial Dept.财务部
8． Sales Dept.市场营销部
9． Security Dept.保安部
10． Engineering Dept.工程部
13． DND=Do Not Disturb请勿打扰
14． VIP=Very Important Person贵宾
15． Message留言
16． Cancellation取消
17． Morning call叫醒服务
18． Complain投诉
19． Lost and found 失物招领
20． Check in 登记入住
21． Check out 结帐离店
22． Reservation预订
23． Reception接待
24． Operator总机话务员

25． DDD=Domestic Direct Dial国内直拨
26． IDD=International Direct Dial国际直拨
27． LDD=Local Direct Dial市话
28． Suite套房
29． Standard room标准间
30． Double room大床间
31． Mini-bar小酒吧
32． Laundry service洗衣服务

Patterns
We've been expecting you.
We are glad you could come.
Welcome to China Nanjing our bank

Is this your first trip to Nanjing? Is this the first time
that you come to Nanjing?
I hope you will enjoy your stay here have a good time here.
句型
我们一直在恭侯您。
很高兴您能来。
欢迎您到中国／南京／我行来。
这是您第一次来南京吗？
希望您过得愉快！
Dialogues
1
(At the airport)
A：Hello, I am John Smith.
B：We've been expecting you, Mr. Smith.
Nanjing Branch.
A：Oh, nice to meet you, Mr. Li.

Li Lin from ICBC, I’m

B：May I help you with your suitcase?
A：Oh, thank you, but I can manage it myself.
B：Would you please put them in the trunk?
A：Oh, sure. Is that OK?
B：OK. Please fasten your seat belt. We will soon be on the
expressway.
对话
1
（在机场）
A：您好，我是约翰·史密斯。
B：我们一直在恭侯您，史密斯先生。我是中国工商银行南京分行的
李林。
A：哦，很高兴见到您，李先生。
B：我可以帮您提行李吗？
A：哦，谢谢，我自己来。
B：请把它们放在车斗里，可以吗？

A：好的。这样可以吗？
B：可以。请系好您的安全带。我们很快要上高速公路了。
2
A：Welcome to Nanjing, Mr. Smith.
B：Thank you. I'm very glad to meet you.
A：Is this your first trip to Nanjing?
B：Yes. And I've never been to China before.
A：I hope you will enjoy your stay here.
B：I will. Thank you very much.
2
A：欢迎您到南京来，史密斯先生。
B：谢谢。很高兴见到您。
A：这是您第一次来南京吗？
B：是的。我之前从来没有来过中国。
A：希望您在这里过得愉快。

B：我会的。非常感谢。
3
A：Excuse me, but are you Mr. Green from the United States?
B：Yes, I am.
A：We are glad you could come, Mr. Green. Is this the first time
that you come to China?
B：No. I've been to China three times.
A：Which cities have you been to?
B：Well, I've been to Beijing and Shanghai. But it’s the first
time I come to Nanjing.
A：I hope you will have a good time here. Mr. Green, this is
Mr. Li Lin. Xiao Li, this is Mr. Green from the United States.
C：Nice to meet you, Mr. Green. I am the manager of the
International Business Department. Welcome to our bank.
B：Thank you. I'm very pleased to be here.
3
A：请问您是美国来的格林先生吗？

B：是的。
A：很高兴您能来，格林先生。这是您第一次来中国吗？
B：不，我来过中国三次了。
A：您去过哪些城市？
B：我去过北京和上海。但这是我第一次来南京。
A：希望您在这里过得愉快。格林先生，这是李林先生。小李，这是
美国来的格林先生。
C：很高兴见到您，格林先生。我是国际业务部的经理。欢迎来我行。
B：谢谢。我很高兴来这里。

1. Excuse me. Are you Susan Davis from Western Electronics?
对不起，你是来自西方电子公司的苏姗.戴卫斯吗？
2. Yes, I am. And you must be ita.
是的，我就是，你一定是竹下先生吧。
3. Pardon me. Are you Ralph Meyers from National Fixtures?

对不起，请问你是从国家装置公司来的雷夫·梅耶史先生
吗？
4. I'm Dennis. I am here to meet you today.
我是丹尼斯，今天我到这里来接你。
5. I'm Donald. We met the last time you visited Taiwan.
我是唐纳德，上次你来台湾时我们见过面。
6. I'm Edwin. I'll show you to your hotel.
我是爱德温，我带你去旅馆。
7. How was your flight? Was it comfortable?
你坐的班机怎么样？还舒服吗？
8. It was quite good. But it was awfully long.
班机很好，就是时间太长了。
9. Did you have a good flight?
你旅途愉快吗？
10. Not really, I'm afraid. We were delayed taking off, and
we encountered a lot of bad weather.

不太好，我们起飞延误了，还遭遇了恶劣的气候。
11. Did you get any sleep on the plane?
你在飞机上睡觉了吗？
12. , do you have a hotel reservation?
华格纳先生，你预订过旅馆吗？
13. No, I don't. Will it be a problem?
不，我没有，会有困难吗？
14. I don't think so. I know several convenient hotels. Let
me make some calls.
我认为没有，我知道有几家便利旅馆，让我打几个电话。
15. I've made a reservation at the hotel you used last time.
我已预订了你上次住过的旅馆。
16. We've booked a Western-style room for you.
我们已为你订了一间西式的房间。
17. Let's go to the station to get a train into town.
我们到火车站去乘车进城。

18. Does it take long to get into Taibei from here?
从此地去台北要很久吗？
19. It's about an hour.
大概要一个小时。
20. We'll get a taxi from the station.
我们到火车站乘出租车。
21. There's a shuttle bus we can use.
我们可搭乘机场班车。
22. I‘ve brought my car, so I can drive you to your hotel.
我开车来的，所以我开车送你到旅馆。
23. You must be hungry. Shall we get something to eat?
你一定饿了，我们吃点东西好吗？
24. That sounds good, Let's get something at the hotel
restaurant. I feel a little tired.
那太棒了，我们就到旅馆餐厅吃点东西，我有点累了。

25. Would you like to have some dinner? What would you like
to eat?
你想吃饭吗？你想吃什么呢？
26. Can I take you out to dinner? It'll be my treat.
我带你出去吃饭好吗？这次我请客。
27. If you are hungry, we can eat dinner now.
如果你饿了，我们现在就去吃饭。
28. Have you had breakfast yet? Yes. It was delicious.
你吃过早餐了吗？是的，味道很好。
29. Good. Let's go to the office.
好的，我们去办公室吧。
30. How is your room?
你的房间怎样？
31. Did you sleep well last night?
你昨晚睡得好吗？
32. Why don't we go to the office now?

为何我们现在不去办公室呢？
33. We'll start with an orientation video. It runs about
15 minutes.
我们将从一个电视简报开始，大概放15分钟。
34. The tour will take about an hour and a half. We ought
to be back here by 3:00.
参观大概要一个半小时，3点钟以前回到这里。
35. Our new product line has been very successful. We've
expanded the factory twice this year already.
我们新的生产线非常成功，我们今年已把工厂扩展了两
倍。
36. I'd like to introduce you to our company. Is there
anything in particular you'd like to know?
我将向你介绍我们的公司，你有什么特别想知道的吗？
37. We have some reports to show you for background
information.
我们还有一些报告向你介绍背景资料。

38. Is your factory any different from other plastics
factories?
你们工厂和其他塑胶工厂有何差别呢？
39. Yes, our production speed is almost twice the
industry-wide average.
是的，我们的生产速度是其他工厂的两倍。
40. I’d like to explain what makes this factory special.
我要向你说明本工厂的特性。
41. This is the most fully-automated factory we have.
这是我们的全自动化工厂。
42. It's the most up-to-date in the industry.
这是同业中最新型的。
43. We've increased our efficiency by 20% through
automation.
通过自动化我们的效率增加了20%。
44. Could you tell me the cost of production per unit?

请你告诉我每件产品的生产成本好吗？
45. I'm afraid I don't know. Let me ask the supervisor in
this section.
恐怕我不知道，让我来询问一下该组的负责人。
46. I'm not really sure about that. should know
the answer to that.
关于那事我不敢确定，蒋先生应该知道答案。
47. I'm not familiar with that part. Let me call someone
who is more knowledgeable.
那部分我不熟悉，让我找专业人士来说明。
48. Yes, I'd like to know your daily production.
是的，我想知道你们的日生产额。
49. Is there anything you'd like to know?
你想知道什么？
50. Is there anything I can explain fully?
有什么事情要我详细说明的吗？

51. What did you think of our factories?
你认为我们的工厂怎样？
52. Thank you very much for giving us your valuable time.
我们占用了你宝贵的时间，非常感谢。
53. We have a small gift for you to take with you when you
leave the factory.
你离开工厂时，我们有件小礼物要送给你。

1 I've come to make sure that your stay in Beijing is a pleasant one.我特
地为你们安排使你们在北京的逗留愉快。

2 You're going out of your way for us, I believe.我相信这是对我们的特
殊照顾了。

3 It's just the matter of the schedule, that is, if it is convenient for you
right now.如果你们感到方便的话，我想现在讨论一下日程安排的问
题。

4 I think we can draw up a tentative plan now.我认为现在可以先草拟一
具临时方案。

5 If he wants to make any changes, minor alternations can be made then.
如果他有什么意见的话，我们还可以对计划稍加修改。

6 Is there any way of ensuring we'll have enough time for our talks？我
们是否能保证有充足的时间来谈判？
7 So our evenings will be quite full then？那么我们的活动在晚上也安
排满了吗？

8 We'll leave some evenings free, that is, if it is all right with you.如果你
们愿意的话，我们想留几个晚上供你们自由支配。

9 We'd have to compare notes on what we've discussed during the day.我
们想用点时间来研究讨论一下白天谈判的情况。

10 That'll put us both in the picture.这样双方都能了解全面的情况。

11 Then we'd have some ideas of what you'll be needing.那么我们就会
心中有点儿数，知道你们需要什么了。

12 I can't say for certain off-hand.我还不能马上说定。

13 Better have something we can get our hands on rather than just spend
all our time talking.有些实际材料拿到手总比坐着闲聊强。

14 It'll be easier for us to get down to facts then.这样就容易进行实质性
的谈判了。

15 But wouldn't you like to spend an extra day or two here？你们不愿意
在北京多待一天吗？

16 I'm afraid that won't be possible，much as we'd like to.尽管我们很想
这样做，但恐怕不行了。

17 We've got to report back to the head office.我们还要回去向总部汇报
情况呢。

18 Thank you for you cooperation.谢谢你们的合作。

19 We've arranged our schedule without any trouble.我们已经很顺利地
把活动日程安排好了。

20 Here is a copy of itinerary we have worked out for you and your
friends. Would you please have a look at it？这是我们为你和你的朋友
拟定的活动日程安排。请过目一下，好吗？

21 If you have any questions on the details, feel free to ask.如果对某些
细节有意见的话，请提出来。

22 I can see you have put a lot of time into it.我相信你在制定这个计划
上一定花了不少精力吧。

23 We really wish you'll have a pleasant stay here.我们真诚地希望你们
在这里过得愉快。

24 I wonder if it is possible to arrange shopping for us.我想能否在我们
访问结束时为我们安排一点时间购物。

25 Welcome to our factory.欢迎到我们工厂来。

26 I've been looking forward to visiting your factory.我一直都盼望着参
观贵厂。

27 You'll know our products better after this visit.参观后您会对我们的
产品有更深的了解。28 Maybe we could start with the Designing
Department.也许我们可以先参观一下设计部门。

29 Then we could look at the production line.然后我们再去看看生产
线。

30 These drawings on the wall are process sheets.墙上的图表是工艺流
程表。

31 They describe how each process goes on to the next.表述着每道工艺
间的衔接情况。

32 We are running on two shifts.我们实行的工作是两班倒。

33 Almost every process is computerized.几乎每一道工艺都是由电脑
控制的。

34 The efficiency is greatly raised, and the intensity of labor is decreased.
工作效率大大地提高了，而劳动强度却降低了。

35 All products have to go through five checks in the whole process.所有
产品在整个生产过程中得通过五道质量检查关。

36 We believe that the quality is the soul of an enterprise.我们认为质量
是一个企业的灵魂。

37 Therefore，we always put quality as the first consideration.因而，我
们总是把质量放在第一位来考虑。

38 Quality is even more important than quantity.质量比数量更为重要。

39 I hope my visit does not cause you too much trouble.我希望这次来参
观没有给你们增添太多的麻烦。

40 Do we have to wear the helmets？我们得戴上防护帽吗？

41 Is the production line fully automatic？生产线是全自动的吗？

42 What kind of quality control do you have？你们用什么办法来控制
质量呢？

43 All products have to pass strict inspection before they go out.所有产
品出厂前必须要经过严格检查。

44 What's your general impression，may I ask？不知您对我们厂总的印
象如何？

45 I'm impressed by your approach to business.你们经营业务的方法给
我留下了很深的印象。

46 The product gives you an edge over your competitors, I guess.我认为
你们的产品可以使你们胜过竞争对手。

47 No one can match us so far as quality is concerned.就质量而言，没有
任何厂家能和我们相比。

48 I think we may be able to work together in the future.我想也许将来我
们可以合作。

49 We are thinking of expanding into the Chinese market.我们想把生意
扩大到中国市场。

50 The purpose of my coming here is to inquire about possibilities of
establishing trade relations with your company.我此行的目的正是想探
询与贵公司建立贸易关系的可能性。

51 We would be glad to start business with you.我们很高兴能与贵公司
建立贸易往来。

52 I'd appreciate your kind consideration in the coming negotiation.洽谈
中请你们多加关照。

53 We are happy to be of help.我们十分乐意帮助。

54 I can assure you of our close cooperation.我保证通力合作。

55 Would it be possible for me to have a closer look at your samples? 可
以让我参观一下你们的产品陈列室吗？

56 It will take me several hours if I really look at everything.如果全部参
观的话，那得需要好几个小时。

57 You may be interested in only some of the items.你也许对某些产品
感兴趣。

58 I can just have a glance at the rest.剩下的部分我粗略地看一下就可
以了。

59 They've met with great favor home and abroad.这些产品在国内外很
受欢迎。

60 All these articles are best selling lines.所有这些产品都是我们的畅销
货。

61 Your desire coincides with ours.我们双方的愿望都是一致的。

62 No wonder you're so experienced.怪不得你这么有经验。

63 Textile business has become more and more difficult since the
competition grew.随着竞争的加剧，纺织品贸易越来越难做了。

64 Could I have your latest catalogues or something that tells me about
your company？可以给我一些贵公司最近的商品价格目录表或者一
些有关说明资料吗？

65 At what time can we work out a deal？我们什么时候洽谈生意？

66 I hope to conclude some business with you.我希望能与贵公司建立
贸易关系。

67 We also hope to expand our business with you.我们也希望与贵公司
扩大贸易往来。

68 This is our common desire.这是我们的共同愿望。

69 I think you probably know China has adopted a flexible policy in her
foreign trade.我想你也许已经了解到中国在对外贸易中采取了灵活的
政策。

70 I've read about, but I'd like to know more about it.我已经知道了一点
儿，但我还想多了解一些。

71 Seeing is believing.百闻不如一见。

72 I would like to present our comments in the following order.我希望能
依照以下的顺序提出我们的看法。

73 First of all, I will outline the characteristics of our product.首先我将
简略说明我们商品的特性。

74 When I present my views on the competitive products, I will refer to
the patent situation.专利的情况会在说明竞争产品时一并提出。

75 Please proceed with your presentation.请开始你的简报。

76 Yes, we have been interested in new system.是的，我们对新系统很感
兴趣。

77 Has your company done any research in this field？请问贵公司对此
范畴做了任何研究吗？

78 Yes, we have done a little. But we have just started and have nothing
to show you.有，我们做了一些，但是因为我们才刚起步，并没有任何
资料可以提供给你们。

79 If you are interested, I will prepare a list of them.如果您感兴趣的话，
我可以列表让你参考。

80 By the way, before leaving this subject, I would like to add a few
comments.在结束这个问题之前顺便一提，我希望能再提出一些看法。

81 I would like to ask you a favor.我可以提出一个要求吗？

82 Would you let me know your fax number？可以告诉我您的传真机
号码吗

如何招待外国客人
How to entertain your foreign guests?

A: Have you heard that our British guests are arriving at a weekend for a
two-day visit? We’d better look at our arrangement of activities for our
guests. First of all, what items do you think should be included？

B: Well, first we should take them for a tour around our company. We
should show them the best part of our company, particularly our quality
products and service.

A: Yes. But we should first give them a chance to see the video profile
of our company before showing them around and that would give them a
better idea of our way of operating our business.

B: Great. How considerate you are. What are we going to arrange for the
evening? Theatre, concert, or restaurant?

A: My suggestion is we should choose one of the distinctive restaurants
in the city where they can experience the hustle and bustle of our city.

B：But there is something else that I want to note here. I think the British
are generally rather reserved people. I am afraid they would prefer a quite
place for dinner.

A: A good idea. I agree with you. If there is no further question, let’s go
down to our preparation right now.

A：你听说了吧，我们的英国客人在周末已经到了，将进行为期两天
的访问。我们最好来看看我们为客人所做的活动安排。首先，你觉得
我们应该安排哪些活动？

B：嗯，首先我们应该带他们参观一下公司。我们需要展现给他们最
好的一面，尤其是在我们高品质的产品和服务上。

A：是的。但在这之前，我们还是给他们先看一个关于公司的录像吧，
这样让他们可以对我们公司运作有比较好的了解。

B：不错，你考虑得好周到啊。晚上我们安排什么呢？去电影院、音
乐会还是去餐厅？

A：我的建议是选一家有特色的餐厅，他们能借此感受到城市的忙碌
和活力。

B：但我想指出一点。我觉得英国通常比较保守。我觉得他们会更喜
欢安静的地方吃饭。

A：好主意。我同意你的观点。如果没有别的问题，我们就马上准备
起来吧

客户来参观工厂是很正常的事情, 无论是中间商还是工厂, 做好接待
工作也是比较关键的.
但由于风俗,习惯等各方面的不同, 会造成很多麻烦, 所以作个标准
流程还是必要的,俺先抛砖引玉:

1. 敲定客户访问时间, 航班, 访问人员名单,职位, 手机号码等
信息,以便安排相应接待.

2. 同客户商讨参观访问行程表, 同工厂(公司接待部门)沟通,
一切敲定之后, 发送邮件货传真让客户确认, 同时让工厂做好接待准
备.

3. 安排酒店: 和客户敲定酒店星级,房间(一人一间,还是share
room, 楼层,吸烟区和非吸烟区等等细节, 酒店挑选上要注意, 很多

酒店号称5星, 结果连3星的水平都没有,客户住一个晚上就受不了
吵着要换房. 一般比较保险是选择外资管理的酒店, 也可以参考携程
等网站的评价决定.) 然后就近安排(距离工厂近的地方或者距离机场
近的酒店), 安排妥当以后, 告知客户具体饭店地址电话.

4. 打印访问行程表, 准备工厂资料和产品资料, 客户所要求的
资料等文件, 装订.

5. 根据客户的国籍, 宗教信仰准备饮食和话题(多做功课, 以
免犯给穆斯林吃猪肉这样的低级错误).

6. 安排接机车辆(根据客户人数,行李多少确定安排车辆, 5座,7
座还是bus,

上次去北京, 碰到车牌单双号限制, 工厂的几辆小车都是单号, 结果
只好安排了一个19座的金龙bus接待两个客户, 晕),

制作接机牌, 客户到达当日,安排专人负责接机, 原则是宜早不宜晚,
省的一边客户在机场干等, 一边你在机场高速路上换轮胎. 车上可以
随便聊聊: 对方对中国的了解程度, 他们的禁忌等等,他们此次中国
行还有什么其他安排等, 刺探一些情报.

7. 一般是先接送至酒店后, 将访问时行程和工厂资料等文件
交给客户, 敲定第二天参观访问事项, 也有客户直接先去工厂参观,
务必提前让工厂准备.

8. 第二天准时至酒店接客户(不同国家的客户对时间的观念会
有不同, 我方一般提早10分钟在酒店大堂等候)

9. 接到工厂或者办公室之后, 根据行程表进行参观访问和会
谈, 安排专人记录会议内容,
(如果第一次接触, 应安排多媒体会议室, 双方可以用投影幻灯对各
自的企业进行介绍 ).

10. 访问结束后, 准备一份小礼品送给客户, 一般挑有中国特
色的, 比如茶叶, 工艺品等(最牛比是一次去东北, 工厂送客户人参,
看起来价值不菲).如果你是中间商, 最好自己准备礼品, 随机应变,
以免客户赠送礼品而工厂未准备礼品而找成尴尬.

11. 访问以后, 根据客户的意见, 适当安排娱乐购物等活动,
很多不发达国家的客户往往要求去购物, 特别是电子产品, 服装等,
且对价格比较敏感.
有些客户则希望去采购中国特色的商品, 如丝绸, 茶叶, 瓷器等等.
另外有客户想去酒吧等场所, 因此在接待之前务必做好功课, 了解附

近的餐馆, 酒吧, 购物,娱乐场所等.
有些客户比较随意, 可以安排一些中国特色的活动, 比如喝茶, 看戏,
参观景点等等.

12. 送客户, 一般送到机场. 有些客户不喜欢麻烦人, 自己搞
定, 这样送至酒店即可. 在飞机起飞前,应给客户打电话道别.

13. 收尾: 这个工作务必做好.客户走后, 及时发邮件给客户,
一是问候, 二是将本次访问双方达成的共识, 或者会议记录, 备忘录
发给客户, 敦促这个项目的执行.

几个小点:
1. 着装: 接机和会议时一般用正装, 带客户娱乐购物时便装.
2. 参观: 严格按照工厂的参观制度, 特别是一些医药生产企业, 涉
及到安全,卫生, 不让进去的地方就是不能进去, 不然随随便便, 人家
会对工厂的管理等产生疑问.
3. 饮食, 一般来说, 不用太隆重, 接待穆斯林, 最好是鱼, 虽然他们
也吃牛羊肉, 但是对加工的方法很讲究. 如果时间紧, 一般麦当劳的