山东财政学院东方学院-金东方留学

Supplier Quality System Assessment
Section 1: Quality Management System 質量管理體系
1. Quality Function, ISO standard & Responsibilities 質量機能，ISO標準&職責
2. Internal Audits Quality System and other Compliance 內部稽核質量體系和其他
ng for all Level of Organization 對組織各層次的訓練
Section 2: Resource Management and Capacity Planning 資源管理和能力培訓
4. New Product Introduction and Qualification Process 新產品介紹和承認過程
5. Capacity Planning 能力培訓
6. Change Management Process, Product and Material 管理過程，產品和物料變更
7. Process Capability Process Characterization 制程能力和制程關鍵特性
8. Product & Process Quality Metric Review 產品&過程的質量基準檢討
9. Customer and Field Performance Quality Data 客戶和現場性能質量數據
10. Quality Data and Communication 質量數據和傳達
Section 3: Production Process生產過程
ation System and Control校驗系統和控制
12. Measurement System Analysis (Gauge R and R)量測系統分析
13. Control & Disposition of Non-conforming Material 不合格物料的控制和處理
14. Receiving Material Quality System and Procedure進料質量系統和控制
15. Work Instructions for Manufacturing Processes 作業指導書和製造過程
16. Final Inspection and Acceptance Procedure 終檢和允收程序
17. Packaging, Storage, Shipping, Material Handling and Bar Code Requirements 包裝，儲
存，運輸，物料搬運和Bar code要求
18. Housekeeping, POPI and Preventive Maintenance Housekeeping，知識產權和預防性的保
持Housekeeping
19. Out of Control Actions for an Internal Defect for MfgAssemblyService Site製造組裝服務
地點內部缺陷失控的措施
Section 4: Sub-Tier Quality Control and Quality Improvements質量控制和質量改進
20. Sub-Tier Supplier Selection and Management供應商的選擇和管理
21. Sub-Tier Supplier Corrective and Preventative Action供應商的糾正和預防措施
22. Process Flow, FMEA, Control Plan and Statistical Tool 流程，FMEA，控制計劃和統計工具
23. Statistical Methods SPC on Box X Dimensions 統計方法 box X 尺寸SPC
24. Problem Solving Techniques 問題解決技術
25. Continuous Improvement and Mistake Proofing 持續改進和缺點預防
Use the ED12695 Quality System Assessment Scoring Form to document the results of the audit
and any required actions.





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Rating:

SCORE 1: Unacceptable - This element is not included in the organization’s quality management
system.
無法接受 - 這個要素沒有被組織的質量管理體系所包涵
SCORE 2: Unacceptable - Both planning and execution for this element require substantial
improvement.
無法接受 - 這個要素的計劃和執行都需要進一步改進
SCORE 3: Marginally Acceptable - This element is included in the supplier’s quality management
system and planning is adequate. However, execution requires improvement.
邊緣接受 - 此要素包含於供應商的質量體系，計劃比較完善。但執行情況仍需改進。
SCORE 4: Acceptable - This element is included in the supplier’s quality management system and is
generally well-executed.

接受 - 此要素包含於供應商的質量體系且執行得相當完善
SCORE 5: Excellent - This element is included in the supplier’s Quality Process. Planning and
execution are extremely thorough.
傑出 - 該要素包涵於供應商的質量過程中,計劃和實施都非常完善

Definitions, Terms, and Acronyms:
Customer
Refers to customer(s) of the organization being audited. (Motorola or other
customers)
Organization
Refers to the company that is being audited.
Supplier
Refers to supplier(s) of the organization being audited.
5S 5S is the Japanese concept for House Keeping. (Sort, Straighten, Shine,
Standardize, Sustain)
AI Automated insertion
Box X parameter Critical characteristics.
DMAIC A six sigma problem solving process utilizing the steps: Define, Measure,
Analyze, Improve, and Control.
DOE Design of Experiments
Drill Deep Drill A method used along with 8D to identify root cause and implement permanent
Wide corrective actions across similar areas andor processes.
ECN Engineering Change Notice
ESD Electro Static Discharge
FMEA Failure Mode and Effects Analysis
GR&R Gauge Repeatability and Reproducibility
MSA Measurement Systems Analysis
PCN Process Change Notice
PPAP Production Part Approval Process
PSO Process Sign-Off
SPC Statistical Process Control
SMT Surface mount technology
AI Automated insertion








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SECTION 1: QUALITY MANAGEMENT SYSTEM, Responsibility and Internal audit.
1. Quality Function, ISO Standard & Responsibilities質量機能，ISO標準&職責------品保
Is there a Quality function or organization which provides customer advocate guidance to the
total organization, and is this position fully supported by management? Is the Organization’s
quality management system properly documented, maintained and has measurement metric?
是否存在一個質量部門 或組織，它能夠為客戶提供整個組織的支持性的指導；並且它的地位得到管
理層的鼎力支持？這個組織的 質量管理體系是否恰當的文件化，維護和標準化？

SCORE 1:
 Organization has not achieved any ISO quality certification. 組織沒有完成任何ISO質量認證
 Organization does not have any quality manual.組織沒有任何質量手冊。
SCORE 2:
 Organization has obtained ISO9000 level certification and certification has not expired.組織獲
得ISO9001認證，並且在認證有效期內。
 Supplier has Quality manual and policy statement well documented and signed by top
management.供應商有質量手冊和形成文件的品質政策並且經過最高管理者簽名。
SCORE 3:
 Organization has obtained ISO9001 and ISO 14000 certification and other nationally
recognized quality certifications.組 織已經獲得ISO9001和ISO14001認證和其他國際組織質量
認證。----------- ---證書復印件
 Supplier is regularly reviewing the regulatory agency requirement and keeping up
compliance such OSHA, Rohs, EPA, Product Safety, ESD, and Contamination control etc…
供應商 定期的檢查行銷處調整的需求，保持符合OSHA，Rohs，EPA，產品安全，除静电，污
染控制等 等。----------------管理審查報告,會議記錄(兩年)
 The role of the Quality function is clearly defined. Quality manual is periodically reviewed by
senior management and updated as necessary
質量部門的角色被清晰的定義。最高管理者需定期檢討質量手冊如果有必要需要進行更新。----
- -----------管理審查報告,會議記錄(兩年)
SCORE 4:
 In addition to ISO 9000, the organization has a plan to pursue a higher level quality
certification or award (such as TL 9000, TS16949, Malcolm Bald ridge National Quality Award,
etc.). 除了ISO9000,供應商已經或計劃進行一些更高級別的質量認證或獎項.-------QC080000
 Quality function clearly serves in the customer advocacy role. 質量部門明確地扮演維護客戶
利益地角色. ------品質手冊----職責
 Management is supporting a Six Sigma or Zero defect and cycle time improvement program.
管理支持6西格瑪或零缺陷和週期時間改進項目 --------------綠帶培訓相關資料,項目
 Quality system compliance annual audit is performed by external registrar and has very few
findings.質量體系符合外部稽核 員實施的年度稽核並且審核發現很少。------外審缺失匯總
SCORE 5:
 The Quality function takes a leadership role in promoting the Six Sigma process, The Green
Belt, Black Belt, lean enter prize or similar certification program is encouraged by
managem ent.質量部門在推進6sigma過程中擔任領導角色。管理層鼓勵綠帶，黑帶，傾向輸入
獎勵或者 相似認證項目
 Senior Management regularly reviews effectiveness of the closed loop corrective action of the
external audit findings.高層管理者定期的檢討外部稽核發現的改善措施的有效性。
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 The role of the Quality function is well recognized and supported by all levels of management
(Quality metric is part of the business review). 所有級別地管理階層都清楚地認識到質量功能
部門地作用並給予支持
 The Organization works directly with Customers not only in resolving issues, but also in
understanding Customers’ businessesneeds to anticipate their requirements. 組織直接管理
的事項不僅包括幫助 客戶解決問題,還包括充分理解客戶的業務需求以及更好地預測他們地需
求.
Comments Objective Evidence:
Score:
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2. Internal Quality system and other compliance Audits內部質量系統和其他符合性審核----品保
Does an internal assessment program exist as part of the quality system review process
and does Management regularly report on the results?
是否有作為質量體系評審過程中某一環節的內部評價程序,管理階層是否定期報告評價的結果?


SCORE 1:
 No evidence of a quality management system internal assessment program exists. 沒有內部
評價計劃
SCORE 2:
 A documented quality management system internal assessment procedure exists and a few
areas of the business such as manufacturing and inventory storage area are being assessed.
有文件化的質量管理體系內部評價程序,有少數的業務單位像製造單位和倉管單位開始被評價
 Some corrective action has taken place based on the results of the assessments. 基於評價
結果一些改善措施開始實施。
 The individual areas for an internal audit are being scheduled from a master schedule.內部稽
核的單獨區域按照時間表進行預先安排。
SCORE 3:
 Management has established a documented procedure and audit check list for conducting
quality management system internal audits for all major areas of the business. 管理階層已經
建立了文件化的程序和查檢表，來指導對企業的主要區域進行質量管理體系內部稽核。----准備文件及查檢表,兩年的資料
 Management is providing resources to conduct an internal audit and corrective action to
assure that all business areas are audited per specified interval in the pr ocedure.管理階層提
供資源指導內部稽核和改善措施來保證企業所有區域依程序中的固定時間間 隔被稽核。----准備
文件及內審計劃
 Assessors are sufficiently trained and independent of the area assessed. 評審員接受培訓並
且獨立實施區域的審核。-----------內審員培訓記錄
 Metric is used to monitor on time audit, close rates for corrective action items, reductions in #
of corrective actions from year to year by various area of business and repeat rate of non conformance.指標被用來監控按時稽核，改善措施的結案率，改善措施在企業的各方面的一年< br>比一年減少，不符合的重複率。----------需要新作
SCORE 4:
 The assessment schedule and frequency is sufficient to enable management to determine if
a business unit is in control. 評價計劃和頻率能夠使管理層充分確認各業務單位是否受控。----
准備文件及內審計劃
 Assessment results are part of a closed-loop corrective action process. 評審結果是閉環式矯
正措施的一部分 ----缺失改善證據
Management is actively reviewing results of internal assessments and using the data to
initiate continuous programs. 管理層積極檢討內部評審的結果並且應用這些數據開始持續的過
程---------------- 管理審查報告,會議記錄(兩年)


Metrics utilized to track the internal audit program are showing positive measurable results.
用以追蹤內部評價計劃的指標顯示其積極有效的可測量的結果
Assessor certification validation period and retraining plan is kept updated.評價認證有效週期
和再培訓計畫保持更新。
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SCORE 5:
 There is evidence that all corrective actions are closed or are being actively worked on有證
據表明所有的矯正措施已經關閉或被積極實施
 The quality management system internal audit program is deployed in all major areas of the
business and has become a routine part of the business unit review process. 內部評價程序在
所有關鍵領域內擴展,且已經成為日常檢查系統的一部分
 All Corrective actions have been well documented using 8D or similar tools and have verified
that root cause and solution has been implemented and supported with data. Management
has a method or metrics in place to ensure that corrective actions are effective. 所有的矯正措
施都通過8D或類似的工具文件化並且 被驗證問題根源和解決辦法已經實施並且有數據支持。
管理層有適當的方法或指標保證矯正措施是有效的 。
 Records and schedules pertaining to the quality management system internal assessment
program are quality records and are collected, retained, and maintained per the quality record procedure記錄和計畫在質量管理體系內部評價程序中就是質量記錄並按照品質記錄管制程序
被收集，保留，維護。
Comments Objective Evidence:

Score:
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3. Training for all levels of organization---------組織各階層的培訓
Is Management’s support of ongoing training (including problem solving, statistical
technique, and quality training) sufficient and is it documented by an organizational
training plan? Do employees have training plans to fill knowledge gaps in areas
applicable to their job function? 管理層是否充 分支持不斷培訓(包括問題解決手段,統計方法,品
質培訓)並將其做成書面資料列入組織培訓計劃中? 是否體現了組織的需求?是否有在與工作職能相
關的適當范圍內彌補員工知識缺陷的培訓計劃？


SCORE 1:
 No written training plan exists. 沒有書面的培訓計劃
 Some training is performed as time and budget allows and training tends to be limited
primarily to manufacturing related skills. 在時間和預算允許的條件下進行了一些培訓並且培訓
基本上限於與生產相關的技能方面
SCORE 2:
 There is a documented training plan for direct labor employees.對於直接勞動雇傭人員有文件
化的培訓計畫。
 Training plan includes new hires, promotions, transfers and also covers UL, OSHA, Safety
and other regulatory compliances that the business demands. 培訓計畫包括新近人員，晋升
人員，崗位轉換人員和同樣包括UL，OHSAS，安全和企業要求的其他 規章規定。
SCORE 3:
 Annual training plans for the entire organization are required by management. The training
plan is fully documented and includes all new hires, transfers and managers. 管理層要求訂出
整個組織的年度培訓計劃,這個計劃已經書面化,其中包 括新近人員,內部調動人員和經理人員的
培訓-------------- 過去兩年的培訓計劃,各部門調動人員的培訓資料
 Training plans generally tie to business and quality objectives. 培訓計劃通常與業務和質量目
標相關聯-------------- 根據培訓計劃展開,6sq培訓的要求打印出來
 The quality and quality related staff training curriculum includes process improvement topics,
for example: Failure Mode Effect Analysis (FMEA), Control Plan, 8D and SPC. 一些過程改善
的主題，例如FMEA, Control plan, 8D 和SPC是品質和品質相關員工培訓課程的一部分。-----
--------根據培訓計劃展開,6 sq培訓的要求打印出來
 A training program with a full curriculum and complete training records is implemented across
all areas of the organizati on.有完整課程和全部培訓記錄的培訓計畫在組織的所有區域實施。--
------培訓記錄
SCORE 4:
 There is a well designed training roadmapprogram with strong ties to the organization’s
business plan. 有計劃良好的質量培訓標的系統,且與組織的業務計劃密切相關-------------- 根據
培訓計劃展開,6sq培訓的要求打印出來
 Employees have comprehensive training plans that account for individual needs and
development. 員工有全面的關於其個人需求及發展的培訓計劃-------------入職條件展開
 Metrics have been established to evaluate training effectiveness in support of strategic plans.
Progress to plan is reviewed regularly by management.支持戰略目標的指標被建立，用來評
價訓練的有效性。 管理層應該經常對計畫的進步檢討。--------品質目標,上課時數及出勤率
 Key employees of the quality group and other related areas have received process
improvement training that includes GR&R, Process flow, control plan, SPC, 8D problem
solving or equivalent. 在質量團隊和其他相關領域里關鍵員工接受過程改進培訓，包括GR&R,
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Process flow, control plan, SPC, 8D問題解決等等。-------根據培訓計劃展開,6sq培訓的要求
打印出來
SCORE 5:
 Training at all levels is driven by strategic objectives, customer requirements and
expectations, and individual development needs. 各層次的培訓要由策略性目標和客戶要求及
希望和個人發展需求來推動
 Training effectiveness measures clearly demonstrate a positive impact of training in
accomplishing business and customer satisfaction objectives. 培訓效果的檢查清楚地證明,培
訓對完成業務和實現客戶滿意目標有積極地作用。
 The training plan is updated as new training needs are identified. The program for quality
area includes a variety of statistical tools including but not limited to: Pareto diagrams, cause
and effect diagrams, stratified sampling, advanced problem solving techniques, DOE, 8D,
Drill Deep and Drill Wide and identification of critical characteristics, etc. 當有新的培訓需求時
培訓計劃需做更新.培訓體系包括 多種統計問題解決方法,包括但不僅限於：柏拉圖,因果分析圖,
層別法,提升問題解決技術,試驗設計 ，8D，Drill Dee和Drill Wide重要特征辨識等.

Comments Objective Evidence:

Score:
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SECTION 2: Resource Management and Capacity Planning

4. New Product Introduction and qualification process新產品導入和質量過程-----R&D
Does the organization have a new producttechnologyservice launch process flow and
procedure documented? Are the performance of the new producttechnologyservice
launch activities being tracked with appropriate metrics and approvals? 供應商是否有文件
指導將新產品技術服務的導入流程和程序?是否可以 追蹤這些活動的執行是否有適當的標准和是
否被承認？
Organization shall provide evidence, as a minimum, of the following items: 供應商需提供
證據,要求最少包含以下項目:
a. New producttechnologyservice introduction process flow, procedure,
milestone tracking and performance metrics. 新產品技術服務的引入流程,程序,可
追蹤的重要時間,執行標准.
b. Capability of receiving customer data, prints, specs and art work using
industry standard software. 完成客戶數據,圖紙,規格和根據工業標准軟件工作的能
力.
c. Dedicated personnel to support customer new producttechnologyservice
launch activities, including design reviews, and supplier readiness activities. 專
人負責客戶新產品技術服務的導入行動,包括設計審核和供應商准備工作.
d. Quality data collection system or software to monitor the internal yield and
performance metrics. 用品質數據收集系統或者軟件監控內部生產和執行標准.
e. Designated customer quality representative such as quality manager that is
actively involved in the new producttechnologyservice launch process. 指派負
責客戶品質的代表(如品保主管)積極參與新產品技術服務的引入流程
f. PPAP, PSO and test data as required by Motorola. 按照Motorola要求做PPAP,
PSO, 測試數據).

SCORE 1:
 No procedure exists for new producttechnologyservice launches. 沒有任何證據證明以上新
產品技術服務的引入流程的存在.
SCORE 2:
 New product launch procedures exist, but documentation is incomplete and compliance is
inconsistent. 有新產品導入程序，但文件不完整並且得不到一致的遵循.
 New product launch procedures are being followed by some major areas of the business.
However, some of these policies lack the requirements for appropriate approvals and defining
quality objectives. 新產品導入程序被某些主要部門所遵循，但其中某些方針缺乏對適當的測量
標准和質量目標定義的要求.

SCORE 3:
 New product launch flow chart and procedure is well documented and the policies require
clear and complete project plans documented with appropriate quality objectives and
responsibilities for implementa tion.新產品導入流程和程序文件化，政策要求必須根據適當的品
質目標和執行責任制訂一個清楚和 完整項目計劃並且文件化.
 There are a few examples of well planned and successful new product technology service
development projects. Quality objectives and responsibility for implementation are defined. 有少數計
劃完善及成功的新產品、工序、技術或服務開發項目的例證。定義可實施的質量目標和職責。
 The qualification data per customer specification and First Article inspection data are
collected and Appropriate management approvals are built into the process (include
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customer approval, if required).收集每個客戶的質量規格數據和 首件檢驗數據並適當管理客戶
的承認。以上都要匯入程序文件。（如過客戶有要求要包括客戶承認）。
SCORE 4:
 Well-designed new producttechnologyservice policies and procedures exist for all
appropriate areas of the business and there is evidence that all new
producttechnologyservice projects are compliant to the policies and procedure. 所有相關部
門均具備有完善制定的方針輿程序。有證據表明新產品技術服務項目符合程序和政策要求。
 Management assigns a dedicated project manager to new producttechnologyservice
launches and other appropriate resources to assure full compliance to supplier readiness
activities and the launch process. 管理層必須為新產品技術 服務指派一個專門的項目管理人
員,並且提供適當的資源以保證供應商的准備活動和導入流程正常進行.
 A Qualification data collection system is centralized and used throughout the manufacturing
area and has traceability capabilities for product, manufacture date, shift, line etc. 一個質量數
據收集系統必須遍及所有的生產部門並且有足夠的能力追溯產品，製造日期，班別，線別等。
 PPAP, FAI , Yield data, reliability test, ALT test, visual Inspection and test data are
appropriately documented and maintained. PPAP, FAI , Yield data, reliability test, ALT test,
目視檢驗和測試數據應當被適當地文件化和維護.
 Organization has capability of performing environmental testing, reliability testing, safety
testing and Failure Analysis capability in house.組織有能力進行環境測試，信賴性測試，安全
測試和失效能力分析。
SCORE 5:
 New producttechnologyservice policies and procedures are well maintained and reviewed
periodically. They incorporate specific customer requirements as well as lessons learned
from past launches. 新產品、工序、技術或服務政策和程序應該被周期性地維護 和審核,而且應
該考慮到特殊的客戶要求和最近的導入流程的訓練
The success rate and customer satisfaction level of new productstechnologiesservices
clearly provides the organization a competitive edge. Trend chart or metric for performance of
delivery and quality of new product launch is maintained. 新產品、工序、技術輿服務的成功率
與顧客滿意度，明顯為該組織提供了競爭上的優勢. 新產品的交貨和質量績效的趨勢圖和指標
應該被維護。
Procedures exist which provide for an escalation process to delay a product not deemed
ready for release.
Management requires the development of DFMEA for their own designed item or equivalent
for all new products. 管理層應要求所有自己設計的新產品的DFMEA和相關文件保持更新。
Organizations with design responsibility utilize advanced computer simulation and design
tools, such as: CAD, Pro, simulation etc. This results in best in class new product design
cycle time and a competitive edge in bringing new products to market. 供應商的設計部門應該
利用先進的電腦模擬技術和設計工具,如: CAD, Pro, 模擬工具等.通過這些得出的結果可以最佳
化新產品的開發周期,形成產品快速進入市場的競爭優勢.





Comments Objective Evidence:

Score:
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Pg 10 of 50

5. Capacity Planning 產能規劃------PM

Are new product capacity planning policies and procedures defined? Do they include
tooling, production and test equipment, packaging, supplier capacity and manpower
resources? Do the plans allow suppliers to meet the organization’s demand (delivery
timing and quantity)? 是否定義了新產品產能規劃的方 針和程序?是否包括了模具,產品和測詴儀
器,包裝,供應商的產能和人力資源?規劃是否要求供應商符 合組織的要求(交付時間和品質)

SCORE 1:
 No policies or procedures exist for new product capacity tooling, equipment and manpower.
沒有關於新產品產能模具,設備和人力的方針或文件
SCORE 2:
 Organizations have documented procedures for capacity planning. 組織有產能規劃的文件化
程序。
 There are a few examples of new product capacity planning for tooling, production test
equipment, set up time, yield factor, packaging, and manpower resources. 只有個別的新產品
關於模具,產品檢測儀器,包裝和人力資源規劃的案例
 Production planning process include check for availability of production gauge, fixture, tooling,
test equipment, accessories, packaging supplies before releasing the new product for
production.產能規劃程序包括在新產品發行前確認產品量規，夾 具，工具，測試設備，附屬
物，包材供給等。
SCORE 3:
 Qualified personnel are assigned to each project to perform capacity planning. 每個項目的產
能規劃都有合格人員執行
 The existing procedure requires clear and complete new product launch capacity plans to be
documented with appropriate measurable and responsibility for implementation is defined. 現
有程序要求新產品導入產能規劃文件化， 並且有明確的,完整的，適當的可測量性和執行職責定
義。
 Preventive maintenance, tooling time, set up time, vacation, holidays, learning curve factors
are incorporated in capacity planning estimating template. 產能規劃統籌考慮到設備的預防維
護保養,加工時間，時間設定,節假日，學習曲綫等。
 Capacity planning data is accessible to management and centralized.對於管理層和中央來說
產能規劃數據要容易接受。
SCORE 4:
 Management allocates appropriate capital budget and resources to perform capacity planning.
管理層分配適當的資金預算和資源來進行產能規劃。
 Capacity plans are periodically and systematically reviewed for improvements and percent
effectiveness by management. 管理層定期且有系統地對產能規劃進行審核以求進步且100%
達到管理效果
 Capacity planning requires appropriate management visibility and approvals prior to
committing to the customer. 產能規劃要求適當的管理可見度和正式批准而不是僅僅答應客
戶。
 Supplier has been tracking their new product launch cost and capacity planning metrics. 供應
商跟蹤他的新產品的發行成本和產能規劃指標。
 Supplier has successfully supported and met customer demand fluctuation供應商順利的支持
和滿足客戶波動的需求。

SCORE 5:
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Pg 11 of 50

 Organization has a state of the art system to manage their supplier inventory, delivery and
capacity plan. 應商有一個好的系統來管理他們的供應商的存貨,交付和產能規劃
 Timely decisions are made in order to respond to customer demand changes. 因應客戶需求
變更及時果斷
 Scorecards show excellent rating for on time delivery. 供應商評分顯示及時交付非常優秀


If applicable, prototype fabrication capability and tooling capacity are available in house. 如適
用,在廠內有原型制作能力和模具加工能力
 Supplier has on line capacity planning data access and has automated MRP system.供應商
能進行產能規劃數據存取和有自動的物料需求計畫系統。
Comments Objective Evidence:

Score:
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Pg 12 of 50

6. Process, product and material Change management過程，產品，物料變更管理----工程
Does a process change control method exist and are customers informed of changes
made to products and processes? Is there a process in place to review and implement
change requests from the customer? Are changes and customer approvals received and
tracked? 是否具有一個制程變更控制方法?對產品和制程的變更通知客戶了嗎? 有沒有一個制程
來審查並執行客戶的變更要求?有沒有獲得和追蹤變更和客戶的批准認可?

SCORE 1:
 No process change control system exists or an informal process change control procedure is
used in a few areas. 沒有制程變更控制體系或者在一些領域使用一個非正式的制程變更控制程
序.
SCORE 2:
 There is a procedure which defines the conditions under which a process change notice must
be made for internal and customer distribution and approval. 具有一個程序對什麼情況下制程
變更必須通知內部和外部顧客作了規定.
 Some areas of the organization are complying with this procedure. 組織中的某些部門已在遵
守這個程序
 There are some examples of process changes which are properly documented, distributed
and approved by customers. 已有某些將制程變更紀錄,分發及獲取客戶認可的例證.
SCORE 3:
 Procedures clearly define process change categories which require customer notification
andor approval prior to implementation. (Note: Suppliers must inform Motorola of all
potential changes in components, manufacturing locations, packaging, shipping, or status,
regardless of whether the changes affect the form, fit, function or performance of the
component.) 此程序明確規定了哪些制程變更需要通知顧客或在實施前得到顧客認可.(備 註:對
元件,他們的製造加工場所,包裝,裝運或是狀態的所有潛在性變更,不管這些變更是否影響到元 件
的外形,適配性或者功能,供應商必須通知摩托羅拉.)
 The procedure specifically meets Motorola requirements for customer approval prior to
implementation. This includes informing Motorola in writing of a potential change at least 90
days prior to proposed implementation. Changes are not implemented without Motorola
approval. 此程序明確的達到了摩托羅拉的在實施前要獲得客戶認可的要求. 這包括在提出實施
至少90天前,以 書面的形式向摩托羅拉通知潛在變更.變更必須獲得摩托羅拉的認可.
 There is a process for change requests received from the customer (ECN) to be reviewed
and implemented. This process also includes validation of any AI changes (i.e. BOM to AI
comparisons - validation that the machine program or automated insertion file matches the
bill of materials). 具有一個接受客戶(ECN)變更請求的流程，並進行審查和執行。這個流程也包
括確認任何Autom ated Insert變更。（也就是，用BOM和AI作對照-確認機器項目或AI與
BOM匹配）
 All process changes have traceability through revision control systems and are tracked. 通過
修正控制系統,所有的變更都具有可追溯性.
SCORE 4:
 A well defined, documented change control system exists and is periodically reviewed for
refinement and improvement. All areas of the business comply with the provisions of this
system. 具有一個規範完善且書面化的變更控制系統,並被定期審查以求改進.所有業務部門均 遵
守此系統的規定.
 A formal process change notification approval tracking and distribution system exists. All
Customer notification and approvals are received and tracked (where required) prior to
change implementation. 具有一個 正式的制程變更通知承認追蹤和分發系統.在實施變更之前通
知客戶並獲得或追蹤客戶認可(若客戶要求 )
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


A Change Control Board (or similar) is utilized to evaluate the change and any implications
before the change is made. The BOM is reviewed for implications of the change. 變更前,用
一個變更控制會(或是相似的)來評估的變更和任何隱含的意義. 通過審查BOM來評估變更的含
意.
Automated system in place to control AI or factory shop floor system updates to ensure
compliance to BOM. 自动系统是否能控制自动插入或工厂系统更新能否保证符合材料清单
SCORE 5:
 There is a complete process change control system with internal audits to assure compliance.
具有一含有內部稽核以確保得到遵循的完善的制程變更控制系統。
 Customers recognize its effectiveness, express confidence in the system and feel part of the
change control process. 客戶已認識到它的有效性,表示相信這一系統並感到自己是變更控制程
序的一部分.
 The process change control system compliments the continuous improvement process and
facilitates rapid implementation of improvements. 此制程變更控制系統以持續改善制程且易於
快速執行改善而得到稱讚。
 Automated system in place to control AI or factory shop floor system updates to ensure
compliance to BOM. 更新控制AI或車間系統的自動控制系統來保證符合BOM。
Comments Objective Evidence:
Score:

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7. Process Capability Process Characterization.--------工程品保
Is the capability of each operation, which controls critical-to-function characteristics for new products,
fully qualified? 控制新產品關鍵功能特性的每項操作能力是否完全合格？

SCORE 1:
 There is no evidence of statistical data being collected to determine the process capability
(Cpk) of operations used to produce new products.
沒有收集用以生產新產品的制程能力及工序性能的統計數據。

SCORE 2:
 Measurement data for first article and capability study and statistical data is being collected
from a few critical operationsprocesses if requested by customer.，從少數有 客戶要求的關鍵
的工站和流程收集到一些FAI和制程能力研究的測量數據及統計數據。
 Supplier has qualification process well documented and there is evidence that a few parts
have been qualified using this process.供應商已經文件化認可流程並且有證據表明一些產品已
經使用此流程被認可。
 A procedure is in place to determine Cp’s and Cpk’s and yield rates of critical
operationsprocess. 已有適當的程序來確定關鍵操作過程的Cp 和Cpk 或錯誤率

SCORE 3:
 A well defined procedure exists and is used by most major areas of the business to
characterize critical operationsprocesses used to produce new products. 具有一個完善的規
范的統計過程控制(SPC)程序，且已被大多數主要部門所采用，以描述生產新產品 的關鍵操作
過程 .
 Most critical operationsprocesses have been characterized and many meet the (Cpk)
requirements and the parts that do not meet cpk are screened 100%.大多數關鍵操作工序已< br>經過描述，並且許多零件均可達到Cpk要求，零件達不到Cpk要求被100%檢出。
 Management has provided resources to assure that new products are produced with stable
and capable processesoperations. 管理階層了解此種需求並且提供支持，以確保這些新產品
能借助有效的過程操作來制造。
 PPAP elements depending on risk level such as process flow, PFMEA, control plan, MSA ,
FAI , PSO, Yield data, reliability test, ALT test, visual Inspection and test data are
appropriately documented and maintained, as specified in Motorola print and PPAP check list.
PPAP要素取決於流程程序、PFMEA、控制計畫、MSA、FAI、, PSO, Yield data, reliability
test, ALT test,目視檢驗和測試數據，這些都 被適當的文件化和維護，詳見motorola出版物和
PPAP清單。
SCORE 4:
 Statistical data and some type of chart is used to control all critical operationsprocesses. 使用統計數
據和一些類型的圖表來控制所有關鍵的操作過程。
 Cp and Cpk data is known for all critical processes where such measurement is applicable.
Cp 與Cpk 數據在所有可應用此項測量的過程中廣為人知。
 Process characterization is implemented for all critical processes and achieving CpK>1.5. 所
有重要的流程都要執行過程關鍵特性，並且達到Cpk>1.5。
 Supplier has assigned dedicated personnel to deliver qualification data and PPAP document
and majority of qualification package are complete, accurate and is delivered on time. 供應商
指定合格專人負責 傳送承認數據PPAP文件和多數的承認包裹是完整的，精確地，並且傳送及
時。
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SCORE 5:
 The capability of processesoperations contributes to the successful introduction of world
class new products. 過程操作的能力對於世界水平新產品的成功引進貣著巨大的作用
 There are no examples of customer disappointments with new products which were traced to
incapable operations or processes. 沒有因操作或過程不合格而使顧客對新產品失望的案例
 The organization proactively informs and provides qualification data to customers. 組織告知
和提供質量數據於客戶.
 The organization relies on process characterization and process control systems instead of in
process quality checking or inspections.組織依靠過程關鍵特性和過程控制體系代替制程中質
量核實和檢驗。
Comments Objective Evidence:

Score:
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8. Product and Process Quality Metrics Review -----------品保
Does organization’s management have established product quality goals and processes in
place to monitor the performance against goal? Typical metrics used are Sigma, PPM,
defect per unit, Critical to Quality (CTQ), cycle time, process audit, or Defects per Million
Units (DPMU). Are goalsplans established for continual improvement?
是否供應商的管理層已經建立了產品的品質目標和對其執行情況監控的流程?典型的控制方法包括:
Sigma, PPM, 不良率, CTQ, cycle time, 流程審核, or DPMU.是否建立了對目標計劃的持續改善

SCORE 1:
 There are no signs of using performance measures to establish product quality and process
goals and improvement plans. 沒有使用測量跟蹤來建立質量和程序目標及改進計劃的標記
SCORE 2:
 Some areas have used performance measures to establish product quality and process goals
and improvement plans. 在某些領域使用測量跟蹤來建立質量和程序目標和改進計劃
 New Product Performance review to goal is not conducted. 新產品績效檢討對於目標不具指導
性。
SCORE 3:
 Performance measures and improvement goals have been established in a majority of
production areas. 大部分生產部門建立了測量和改進目標的系統.
 Critical, high impact areas are meeting established goals. 關鍵影響較大的領域達到了內部目
標
 Management reviews are conducted on products, subassemblies, and processes for cost,
delivery and quality in most major areas of the business unit. 在業務單位的大部分關鍵領域對
產品、組件和程序進行管理審查
SCORE 4:
 Quality System has well design traceability for tracking finished good.質量系統設計了對於成
品的好的追溯體系。
 Goals and improvement plans with the appropriate measurement systems are in place for all
products, subassemblies, and processes. Measurements, at minimum, include quality, scrap,
process improvement, on time delivery, and cycle time improvement plans. 所有產品、組件和
程序，包括質量和 程序改進、准時交貨、週期時間改善計劃，都存在目標、改進計劃和適當的
監測系統.
 Quality metrics and records of reviews are maintained as quality records. 將質量制度和管理
審查記錄作為質量記錄予以保存
SCORE 5:
 There is an exceptional product and process performance goal setting and measurement
system in place. Goals are tightened based on past performance. 有在適當位置設置產品和過
程績效的額外目標和測量系統。所設立的目標緊密建立在過去的事實上
 There are regularly scheduled reviews that focus on innovative mistake proofing devices and
on line process monitoring system. 對於新開發的防錯設備和線傷流程監視系統有規律的進度
評價
 Product and process improvement is demonstrated by a decrease in defects escaping to the
customer. Improvements are in line with established goals and demonstrate positive
sustained results. 證明 產品和流程改善可以減少流入客戶不良品的數量.改善活動可以符合確定
的目標和獲得積極持續的成效.
 New Product cost estimating and yield monitoring methods are routinely reviewed.新產品成本
評估和收益檢測方法例行檢討。
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Comments Objective Evidence:

Score:
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9. Customer and Field Performance Quality Data------------品保
Is customer failure and field performance information recorded and used for corrective
action? 否記錄顧客遇到的故障及現場性能情況，並用於糾正措施？

SCORE 1:
 The organization does not solicit or collect customer failure data. 該組織沒有征求或搜集顧客
故障數據
 No documented procedure exists for processing customer return.沒有文件化的程序規定來處
理客戶退回。
SCORE 2:
 A system has been defined to obtain customer and field performance data and there is
evidence that data is provided to the quality organization and some key business areas. 已確
定一 個系統以獲取顧客及現場性能數據，有證據表明，已將數據提供給質量組織和某些主要業
務部門
 There is a formal process to review the available customer and field data. 有檢討所提供的顧
客及現場數據的正式過程。
 Goal setting for improvement is pursued in some major areas of the business. 用於改進的目
標設定僅追蹤一些主要的業務部門。
 Root cause analysis is also performed on some major field issues but documentation is
inconsistent. 針對一些重要問題也進行根本原因分析，但是文件不一致。
SCORE 3:
 Containment actions are implemented in a timely and effective manner in response to sudden
degradation or negative trends of field performance. 針對現場性能的突然降低或不良趨勢及時
並有效地采取控制行動
 The organization emphasizes root cause corrective action for chronic customer or field quality
problems. 對於顧客或現場的長期質量問題，該組織強調針對根本原因的糾正措施
 The organization seeks and uses customer incoming and factory failure data for internal
review and improvement goal setting. 該組織搜集來自顧客及工廠的故障數據並將其用於內部
檢查及改進目標的制訂
 Organization has on site test lab facility to analyze the field non confirming unit.廠內有分析實
驗儀器來進行場內不良品。
SCORE 4:
 There is a well defined, proactive program for obtaining, tracking and reporting both customer
and field performance data. 具有一規范完善且積極的計劃以獲取、追蹤並報告顧客及現場性
能數據
 Organization is updating manufacturing document (Process flow, control plan and PFMEA
design spec) that has direct impact on root cause and corrective actions implemented. 進行分
時間段的產品缺陷輿生產任務的相關分析
 Root cause analysis is performed on all failure modes of returned product and validation of
the related manufacturing processes is performed. 對所有退貨產品的故障模式進行根本原因
分析，並對相關制造過程進行審驗
 Customer and field data is tracked to verify the effectiveness of corrective actions and
reliability of enhancements. 追蹤顧客及現場數據以驗證糾正措施的有效性及可靠性的提高
SCORE 5:
 All defect modes reported by customers are logged in a computer database. Paretos are
compared to defect management systems to ensure process revisions are effective. 所有顧客
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反映的缺陷模式存入計算機數 據庫中，並制成柏拉圖同缺陷管理系統相比較以確保工序修正的
有效性
 Customer application field failures are analyzed to provide quality and reliability data for
productprocess review and improvement. 分析顧客應用上的現場故障為產品過程的檢查輿改
進提供質量和可靠性的數據
 Field failure information is used by the design organization and reliability engineering to drive
more robust product designs. 現場故障信息為設計部門輿可靠性工程部門所利用以推動更健全
的產品設計
 Accelerated reliability test methods verify product improvements. 使用快速的可靠性測詴方法
以驗證產品的改進效果
Comments Objective Evidence:


Score:
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Pg 20 of 50

10. Quality Data and communications 質量數據和信息傳達-----------品保

Is a system in place to adequately communicate the quality data and performance to
customer expectations (scorecard, satisfaction data, etc.) to all employees? To follow
progress versus goal? To measure trends? 是否有一個向員工充分傳達質量數據和客戶期
望 成績(如評分,滿意度等)地系統,這個系統可以追蹤目標進展,測量趨勢.

SCORE 1:
 There is not a system to monitor progress, measure trends, or to communicate quality data to
the employees of the organization. 沒有可以監控制程,測量趨勢或向員工傳達組織質量數據地
系統.
SCORE 2:
 Quality goals are established using either industry standard or customer requirement, or
historical data or Score Card or any similar program.確定的質量目標或者使用業界標準或者是
客戶要求， 或者是歷史數據，得分表或者任何相似的項目。
 There is documented procedure about how the quality data progress against goal is
communicated to all levels of employees, from direct labor to senior level of managements.
有文件化的程序描述：相對於目標質量數據的進步有關於各階層員工，從直 接人員到資深管理
者。
 The quality collection system is manual or independent and not centralized.質量收集系統是手
工的或者獨立的，不是集中地。
SCORE 3:
 There is an effective quality data communication method in use by nearly all major areas of
the organization (posting quality result, town hall meeting, production review meeting are
examples of commonly used method) 組織內幾乎所有的部門有有效的質量數據交流方法（張
貼質量結果，市政廳會議，產品檢討會議是經常用 到的方法舉例。）
 Quality goals are reviewed and updated annually at minimum (or on a similar periodic basis).
These updated goals are communicated to employees. 質量目標至少每年檢討更新一次（或
以類似的周期）
 An organization management is monitoring progress to goal and measuring trends.組織管理
層監控目標的進步和量測趨勢。
 Quality goals include scrap reduction and cost of poor quality components.質量目標包括報廢
降低和低質量產品的成本降低。
SCORE 4:
 There is an organization wide method for the communication of quality data to all employees
and it is found to be effective. 在全組織范圍內具有一個向全體員工通報質量數據的制度.
 Quality metrics have step down or step up goals and these goal lines are shown on the
measurement and trend charts. Progress to these goals and trends are measured and
reported regularly. 對於質量衡量有相應的目標 ,這些目標線在測量和追蹤圖表中有所體現,目標
的進步和趨勢得到測量和定期報告
 A single automatic quality data collection system is used throughout the manufacturing area
and has capabilities for product traceability.整個工廠範圍內有一個單獨 的自動質量數據收集系
統，並且此體系有能力進行產品追溯。
 Senior Management is conducting periodic review of improvement actions for negative trends
and providing feedback.高層管理者對於改善的負面趨勢和提供的反饋定期作指導性的檢討。
SCORE 5:
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Employees are actively involved in improvement programs related to quality and customer
satisfaction. 員工積極參與與質量和客戶滿意相關的進步活動
All quality goals are being met and trends are positive. For any trends that are below goal,
there are corrective actions in place to address the issue. 所有目標均已達到而且顯示是積極
的,低於目標的趨勢有恰當的改善對策
A reward system, or equivalent is used to recognize those employees making contribution to
improved progress. 具有一個獎勵或類似制度,以用於肯定對促進發展做出貢獻的員工
Supplier has ability to upload their quality data (Electronic on line SPC, qualification data, FAI
report) electronically to customer data ba se.供應商有能力在客戶數據庫中上傳他們的質量數
據（電子在綫SPC，承認數據，FAI報告）

Comments Objective Evidence:
Score:
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Pg 22 of 50

Section 3: Production Process and control.生產過程和控制
11. Calibration System校準系統 ------------品保
Are all measurement equipmentsystems maintained, serviced and calibrated to ensure
consistent quality standards? 是否對所有地測量設備系統進行了維護,維修及校准以確保質量
標准地一致性?

SCORE 1:
 Measurement equipment systems are not maintained, serviced or calibrated. 測量設備系統沒
有得到維護維修或校准
SCORE 2:
 A few measurement tools, instrumentssystems are being calibrated. 僅有少量地測量工具,一
貣系統被校准
 A basic system for tracking calibration, equipment maintenance and services exists. 有一個可
追蹤校准,設備維護及維修地基本系統
 Detailed calibration procedures are not available for all equipment requiring calibration. 不是
所有需要校准地設備都有詳細地校准程序
 Some calibration standards are traceable to National Institute of Science and Technology
(NIST) or equivalent. 一些校准標准可追溯到NIST或類似機構地校准
SCORE 3:
 Detailed calibration procedures are available for most equipment requiring calibration.所有需
要校准地設備都有詳細地校准程序
 All calibration standards used internally and externally are traceable to an appropriate
national standards agency, such as the NIST. 所有內部或外部使用的校准標准均可主的追溯
到某一適當的國家標准機構,如NIST
 Most equipment is calibrated to the published schedule. There is a system in place to
address out of calibration conditions. 大多數設備可按照排定的計劃表進行校准，並且具有一
個系統可以處理未校准的情況
 At minimum, a set of calibration records is maintained for each piece of measurement
equipment, i.e., passfail and date calibration was performed. Calibration records are
maintained as quality records. 對於每一件測量設備均保持一套最 基本的校准記錄，即通過未
通過校准以進行校准的日期,校准記錄作為質量記錄保存
SCORE 4:
 Calibration schedules is computerized. The tracking system includes specified schedules
which have been established using industry standards and manufacturer’s recommendations,
and are adjusted using current in-house history預防維護及校准日程表也 計算機化,追蹤系統包
括根據行業標准和廠商的建議而確定的時間計劃,並可以根據當前場內歷史記錄予 以調整
 Standards traceability to a national standards agency is all documented. 標准對國家標准機構
的可追溯性全部有書面記錄
 Controls are in place to safeguard inspection, measuring and test equipment from
adjustments that would invalidate the calibration settings
 All numeric calibration data is retained in accordance with the organization's quality records
retention policy. 所有數字化的校准數據都根據該組織的質量數據保存方針予以保管
 Non- manufacturing related equipmentsystems and software are properly maintained,
serviced and kept current. 非制造相關的儀器系統和軟件得到適當地維護,維修並保持最新狀態
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Calibration frequency are periodically reviewed and adjusted as necessary.校準頻次有必要進
行週期性檢討和調整。
SCORE 5:
 There are examples of innovations in the calibration process, such as computerized andor
automated calibration procedures. 在校准過程中有創新的范例，例如：計算機化輿或自動校
准程序
 Equipment users have assumed responsibility to assure that the calibration system is
functioning properly. 設備的使用者已負貣確保校准系統正常工作的責任
 The equipment control system used by the organization is a model for others to follow. 該組
織所使用的設備控制系統已成為其它單位仿傚的榜樣
 Organization has periodic audit performed to assure that no out of calibration tool is used on
production part.組織應該執行週期性的稽核來保證生產的產品過程中沒有無校驗工具在使用。
 No equipment is found out of calibration to the published schedule在規定日程中沒有發現有
無校驗的儀器設備。
Comments Objective Evidence:
Score:
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Pg 24 of 50

12. Measurement System Analysis (gauge R and R) 測量系統分析------------品保
Are Repeatability and Reproducibility (R & R) studies conducted on measurement
equipment and systems using appropriate methodologies? Are % R & R acceptable?
是否使用適當的方法對測量設備和系統進行R&R研究, R&R是否可以接受

SCORE 1:
 There is no evidence that GR&R studies have been performed or are planned. 沒有證據表明
已進行或要計劃進行R&R研究
 No formal training in GR&RMSA has occurred.沒有進行正式的GR&RMSA培訓。
SCORE 2:
 Some formal training in MSA has occurred, but meaningful GR&R studies have not been
performed. 關於MSA的正式教育訓練已經進行過,但是未進行過GR&R研究
 There is little sensitivity to the value of GR&R studies as the significance of this discipline is
not understood. 對於GR&R研究的重要性只有很少的瞭解.
 Gauge Rand R study is only conducted if customer spec required for critical parameters.
GR&R研究僅僅在客戶關鍵特性中有要求有要求時實施。
SCORE 3:
 A written procedure exists for performing GR&R studies on all critical measurement systems
and equipment. However, there is no formal time based schedule to perform such studies. 應
該存在一個書面的程序指導GR&R研究的執行,並應用於所有重要的量測系統和設備.但是沒有
一個正 式的基於時間的進度表.
 Formal training in GR&RMSA has occurred and there is some deployment of this discipline
in areas within the operation. However, the commitment to perform GR&R studies on
appropriate equipment is not consistent throughout the organization. 關於GR&RMSA的正式
的教育訓練 已經進行,而且應用在一些操作中.但是在適當設備上執行這些GR&R研究的支持在
機構內並不統一.
 All visual inspection and test station workers have documented Gauge R and R study results
using Attribute Agreement Method.所有的目視檢查和測試工站作業員都有文件化的Attribute
Agreement方法的GR&R學習效果記錄。
SCORE 4:
 A formal written procedure exists to perform Gauge R&R studies on all critical measurement
equipment and systems via a computerized time based schedule. These studies have been
completed on most of these systems. 應該存在一個書面的程 序指導GR&R研究的執行,並應
用於所有重要的量測系統和設備根據電子化的時間進度表.這些研究已 經應用於絕大多數系統.
 Where the %GR&R is greater than 10%, an actionimprovement plan is in place and proves
to be effective當GR&R值大於10%時,應該提出一個改善行動計劃並進行追蹤.
 Employees involved in performing Gauge R&R studies are sensitive to Gauge R&R
requirements and understand their significance. 進行GR&R研究的人員應該熟悉GR&R的要
求並懂得其重要性.
 Management is committed to providing measurement equipment and systems whose results
are consistently repeatable and reproducible. 管理階層承諾提供結果具有一致的可重復性輿可
復現性的測量設備和系統
 The ANOVA method is used to compute percent Gauge R&R. 使用ANOVA的方法計算R&
 R的百分比。
SCORE 5:
 GR&R studies are performed routinely for all appropriate equipment and systems of the
organization. GR&R研究被作為常規檢驗應用於所有適合的設備和系統.
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% GR&R values are known and documented with no deficiencies to established % Gauge
R&R standards and requirements. In most cases these standards exceed customer
requirements. 所有GR&R值的獲得和記錄完全符合GR&R標准和要求,大部分情況中這些標准
超過客戶的要求.
There is a comprehensive system for updating GR&R studies and new measurement
equipment purchases are anticipated and planned. 具有一個完善的系統以更新R&R研究和進
行新設備購置預測和計劃
Gauge R &R’s schedule for all measuremfent device use for product specification are
meeting targets and reviewed by management. 管理階層定期檢討有關產品規格的所有測量設
備達到GR&R目標的進度表。

Comments Objective Evidence:

Score:
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Pg 26 of 50

13. Control and Disposition of Nonconforming Material form receiving to shipping不合格物料
從進料到出貨的控制和處理------------品保各制造單位
Has a nonconforming material handling, storage and disposition procedure been properly
defined and implemented? Is all nonconforming material segregated from regular
production material, and properly disposition?
不合格物料的處理,儲存和處置程序是否被明確定義和實施? 從正常生產材料中分離出來並做正確
處理?
SCORE 1:
 A Non- conforming material procedure does not exist. 沒有不合格物料的控制程序
SCORE 2:
 There is a procedure for the control and disposition of nonconforming material. It includes
identification and segregation of nonconforming materialproduct. 有不合格物料的控制和處理
程序,其中包括不合格物料成品的鑒別與隔離
 Opportunities for error and delays in identification and disposition are apparent. 鑒別與處置中
有明顯的錯誤和延期情況
SCORE 3:
 Nonconforming material is properly identified (labeled or somehow denoted), segregated
(dedicated area, clearly held separate from work in progress or finished goods), and with
timely disposition in most areas. There is no opportunity of nonconforming material escaping
to the customer. 能正確地識別(貼標簽或別的指示)，隔離(專門區域，嚴格將 其輿制作品或制
成品隔離)不合格材料，且在大部分領域有適時的部署,不合格物料沒有機會出貨給客戶
 If allowed by customer order or contract, nonconforming products may be reworked to meet a
specification or accepted by the customer without repair. Traceability is maintained for any
rework. 假如客戶的定單和合同允許不合格產品重工以符合規格或無須修理被客戶接受 ,任何的
重工都必須能夠被追溯
 Records of nonconforming materialproduct disposition are maintained as quality records. 不
合格物料和成品的處置記錄最為品質記錄被保留
 There are procedures and documentation (scrap tickets and Material Review Board
disposition) to properly dispose of the nonconforming material and track its history. 具有相關
程序輿文件(廢料單和材質證明會議部署)以正確處理不合格材料並追蹤其根源
SCORE 4:
 Nonconforming material is quantified, analyzed, and reduction plans are established. 確定不
合格材料的數量，對其進行分析並確立減少此類情況的計劃。
 Procedures identify proper authority, such as Material Review Board, to identify what
circumstances and approve before allowing nonconforming material to be used for production.
有適當的鑒別程序,如材質證明會議部署,以鑒別什麼情況和核准下不合格物料可以被用於生產
 Receiving, work in process, packaging and quality areas comply with nonconforming material
controls. 進料，制程，包裝和質量部門遵循不合格物料控制。
 No inadvertent, nonconforming product escapes to the external customer. 無疏忽，避免了不
合格產品流瀉至外部客戶
 If customer contracts specify, customers or their representative are notified of
nonconformities prior to disposition. 如果客戶合同規定，相關的不合格情況要優先通報客戶或
其代理人，以便於管理部署
SCORE 5:
 All dispositions are timely, exceeding internal goals. 所有部署都很適時，且超過了內部控制要
求
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There are no cases of nonconforming material being inadvertently mixed or confused with
good material. 沒有不合格物料之間意外混料或與良品混料的案例
Any rework performed on non confirming material is well documented and rework procedure
is approved by customer prior to performing rework. 對不良品的所有重工必須很好的歸檔並且
重工之前重工過程要經過客戶核准。
There is evidence that world class results have been achieved. Performance is tracked and
improvements are identified. 有證據顯示已達到了世界公認水准,績效可以追溯而且確認有改善
Obsolete material is controlled to requirements and is properly purged. There is a well-
defined and established control system with no exceptions廢棄物料按 照要求控制並且適當的
清理。有建立清晰定義的控制體系，沒有例外情況發生。
Products with parameters that exceed statistical process control limits andor nominal
distribution are considered nonconforming.產品參數超過統計過程控制線或者常態分佈就被認
為不符合。

Comments Objective Evidence:

Score:
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14. Receiving Incoming Material Quality System and control-------品保
Does a system exist to assure that purchased materials, as received, conform to
specification requirements prior to use? 是否存在一個系統以確保收到的采購物料在使用前滿
足書面規定的要求

SCORE 1:
 There is no system (sampling, 100% screen or similar) to assure that purchased materials
conform to specification and other engineering requirements prior to use. 沒有一個系統（抽
樣，100%檢驗或者類似的）確保采購物品在使用前符合規格和其他工程要求
SCORE 2:
 Incoming inspection of purchased materials is evident in a few areas of organization. 在該組
織的某些部門對采購物品做進貨檢驗
 Inspection procedures, sampling method if applicable, testing incoming material procedure is
well documented. 檢驗程序，抽樣計畫是否可用，進料測試程序都很好的文件化。
 Inspection results are kept as a part of quality record.檢查結果都被作為質量記錄保存。
SCORE 3:
 A complete system is in place to assure that all purchased materials are in compliance with
product spec, manufacturing and other applicable requirements prior to use. . 具有一個完善
的系統以確保所有采購物品在使用前符合產品設計,制造和其他適用的要求
 An incoming acceptance sampling plans include both attribute and variable data.進料驗收抽
樣計畫包括特性和可變數據。
 There is a procedure for certified suppliers or parts, where sub-tier suppliers assure outgoing
materials conform to requirements.有一個程序鑒定供應商或零件，能夠使次級供應商保證出
貨符合要求。
 Inspector are trained and certified to check the product to specification.檢驗員都經過培訓並且
有資格檢查產品規格。
SCORE 4:
 Suppliers of certified materials have procedures for verifying outgoing materials comply with
requirements and maintain records of results of their verification process. 生產合格物品的供
應商具有相關程序以驗證出貨物品是否滿足要求並保留檢驗記錄
 Exceptions to the purchased material conformance policy are rare, but comply with
documented policy governing such exceptions. 未遵守物品采購制度的情況很少，但它們符合
關於這些例外情況的制度
 All purchased material measurement and test data are documented with records maintained.
所有采購物品的驗貨過程已記錄並保存下來
 Dock to Stock or similar programs are evident for many supplied materials. 對輿許多采購物品
均有免检入库制度或類似計劃。
SCORE 5:
 A comprehensive purchased material compliance system is in place with results fully
traceable throughout the system including their sub-tier supplier. 具有一套使采購物品符合要
求的全面系統，通過這個體系其結果可完全追溯包括他們的次級供應商。
 Periodic reviews of incoming or outgoing inspection plans or other conformance methods are
performed both internally and at suppliers and such reviews focus on adequacy and
appropriateness to meet customer requirements. 該組織定期檢查內部及供應商的進貨或出貨
檢驗的計劃或采取其它符合度驗證方法，這些檢查側重輿在數 量及適用方面滿足顧客要求
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Trend analyses are preformed and results reviewed regularly with their suppliers. 定期進行趨
勢圖分析輿供應商共同檢查分析結果
There are no exceptions to the purchased material conformance policy prior. 沒有不符合物品
采購制度而被使用的情況
Sub tier supplier qualification data has been audited for accuracy and completeness.稽核次級
供應商質量數據的精確性完整性。

Comments Objective Evidence:
Score:
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15. Work Instructions for component mfg process, sub assembly and assembly.-------- 各制造單
位工程
Are the operators within the process provided with written work instructions and are they
trained to perform outstanding work? 是否為生產工序中的操作人員提供書面工作指南，它們
是否接受過培訓以作出優秀的工作

SCORE 1:
 There are no written work instructions and no operator training program exists. 沒有書面的作
業指導書沒有操作培訓項目。
SCORE 2:
 Most parts written work instructions from receiving, manufacturing component, sub assembly
and assembly, packaging, testing and shipping are available and some operators receive on
job training.所有作業指導書從進料，製造零件，次級裝配和裝配，包裝，測試和運輸都 可用並
且一些作業員有在職培訓。
 All manufacturing Work instructions are update and have revision control.所有作業指導書都
更新並且有版本管控。
SCORE 3:
 Most operations have documented work instructions. The work instructions are well defined
and readily available in close proximity of work station in appropriate languages. 大多數操作
人員用以書面的工作指南, 工作指南規定明確，更新及時並且在工作地點容易獲得
 There is a structured training program which includes operational procedures, job mechanics
and acceptance criteria. 具有一個結構化的培訓計劃，包括操作程序、工作機理及接受標准
 Work instruction at minimum should include detail on use of fixtures, gauge, tool spec, any
special parameter to monitored , acceptance criteria and visual aid and limit sample, (if
required) are available for most work statio ns作業指導書至少應該包括使用設備和量規細
節，檢具規格，任何需監控的特殊參數，接受標準，目視 樣板，限度樣板（如果有需求），以
上對於大多數作業指導書都是可用的。
First piece approval process and set up instruction are well documented.首件承認過程和建立
的指導書都文件化。
SCORE 4:
 Operators are properly trained in appropriate operational procedures, job mechanics, and
acceptance criteria. There is a qualification period where workmanship is closely monitored
until the operator is fully qualified to perform the function and work meets acceptance criteria.
操作人員均接受有關操作程序，工作機理並接受標准的培 訓，在考核期間嚴密檢測其工作質量
直到操作人員在履行其職責方面完全合格且工作達到接受標准
 Training system includes periodic recertification of operators with documentation.訓練體系包
括定期對作業員換發上崗證，并文件化記錄


There is an internal audit for work instruction accuracy and compliance results are well
documented.對於作業指導書的精准性和一致性有內部稽核的結果要文件化。

Many operators are cross-trained to perform multiple functions and their records are well
maintained. 許多操作人員接受過多崗位培訓以從事多種工作他們的記錄被保留維護。
SCORE 5:
 Operators are fully trained to perform outstanding work in their respective jobs. 操作人員再它
們各自的工作上都受過完整的培訓以做出優秀的工作
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 There is a best in class operator training and certification program. 有最好的作業員訓練和認
證程序
 Work instruction audit metrics are reviewed by management and improvements action has
taken place.管理階層檢討作業指導書稽核目標並且實施改善措施。
 There is an effective feed back from worker to improve the quality of work instruction.對於員
工改善作業指導書的質量有一個有效的反饋體系。
 There is a program in place to train contract labor on work instructions and quality controls.
對於工作說明和質量控制有強制性的訓練約定
Comments Objective Evidence:
Score:
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16. Final Inspection and Acceptance最終檢驗和允收---------品保
Are final acceptance procedures documented, controlled and followed, and are all
specified customer product audits conducted as required? 最終驗收程序是否文件化,被控制
和追蹤,分別按照各個客戶要求進行稽核？


SCORE 1:
 Final inspection is performed though Final acceptance procedures are not documented. 最終
驗收程序沒有文件化。
SCORE 2:
 A few areas have documented their final acceptance procedures but they are not well control
or maintained. 少數部門的最終驗收程序已有文件，但未得到完善的控制或遵循。
 The procedures are accessible and understood by employees who are qualified to conduct
final acceptance procedures. 最終驗收程序可以被相關執行檢驗的合格人員所理解和執行.
 Any product that is reworked or repaired per customer contract must be retested and
inspected per the original quality plan. There is traceability to the rework and repair pro duct.
任何產品通過和客戶約定進行重工和維修必須根據原始質量計劃執行檢驗。重工和修復品要可
追溯。
SCORE 3:
 Final acceptance procedures contain specific sampling plans, sample sizes (variable and
attribute), test equipment, test conditions, measurement scales, visual aid and measurement
processes. 最終驗收程序必須有文件,並指示抽樣方法和數量,測詴儀器,測詴條件,量測范圍和流
程.
 Final inspection, testing, Test Equipment set up procedures is supported with detail visual aid
and if necessary with golden sample or limit sample建立終檢，測試，測試儀器程序支持詳細
目視樣板，如果需要的話要有golden sample和限度樣品。
 Records are maintained and indicate that inspections and final tests have been performed
and meet product acceptance criteria. 檢驗和最終測詴執行的記錄被維護,且顯示出符合產品驗
收的標准.
 Failures at final acceptance testing points are investigated in most cases and appropriate
corrective action is taken. Defect found in manufacturing process is communicated in timely
manner to worker. 在大多數情況下，對最終驗收測詴中發現的產品不合格問題將進 行調查並采
取適當糾正措施。在製造過程中發現缺陷及時向作業員傳達。
SCORE 4:
 All failures from final acceptance testing are analyzed with results fed back to the
manufacturing process for corrective action. 所有在最終驗收測詴中發現的產品不合格問題都
經過分析並將結果反饋給生產工序以進行糾正措施
 All failure analysis in out going audit, root cause and verification are well documented.
 Containment and screening of lots is done, as required, to protect the customer. 已根據要求
對該批產品進行控制和甄別以保護顧客的利益
 Specified customer requirements are included in the final acceptance process. 最終驗收流程
中指出特殊的客戶要求.
 Final Inspection data are charted using SPC tool and defect reduction plan is in place.使用
SPC把終檢數據繪成圖表和使用合適的不良降低計劃。
SCORE 5:
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





Final product acceptance procedures contain all appropriate elements to assure that
accepted product meets or exceeds customer requirements. 最終產品驗收程序包括所有相關
的要素以確保通過驗收產品達到或超過顧客的要求
Any failure immediately shuts down the test system until the root cause is determined and
appropriate action has been taken to eliminate such failure. 如發現任何產品不合格問題則立
即關閉測詴系統直至確定根本原因並采取適當的行動以消除這類缺陷
There is good back up equipment and trained personnel plan for equipment break down or
absenteeism. 關於設備故障和停機有一個好的備品機器和個人培訓計畫。
Audits are regularly conducted to monitor the final acceptance process and results are
documented. 監控最終驗收流程的稽核有規律的執行，結果文件化。
The final authority for release of product is indicated in the documentation. These are
retained as quality records.最終決定發包產品的人要留有文件化的記錄。這些都作為質量記錄
被保留。
Comments Objective Evidence:
Score:
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17. Packaging, Storage, shipping a Material Handling and Bar Code Label requirements--------
----倉庫物流工程(工程主要針對3.3項)
Is the receipt, handling, storage, packaging and release of all material including customer
provided items, at all stages, specified and controlled to prevent damage (including ESD
damage) or deterioration and to address obsolete material? Is there traceability of final
product back through the manufacturing process?
對包括顧客提供的物品在內的所有材料在簽收、搬運、儲存、包裝及發放各階段是 否有規定和控
制以防止損壞或惡化，並處理過期材料?成品的全部制造過程是否可以追溯?

SCORE 1:
 There is no documented procedure and standards in place to control receipt, internal
handling, storage, preservation, packaging and release of materials. 沒有書面的程序和標准指
導材料的簽收、搬運、儲存、包裝及發放的控制
 There are no well define handling or control specific to product such as ESD, FM,
contamination, material storage, shelf life and Semi conductors.像ESD, FM，污染物，物料
儲存，保存期限和Semi conductors之類的產品沒有對運輸和控制細節的定義。
SCORE 2:
 Procedures exist in a few areas for the proper handling, receiving, storage, protection and
release of materials. 少數部門具有材料的妥善搬運、簽收、儲存、包裝及發放的程序
 There are handling or control specific to product such as ESD, FM, contamination, material
storage, shelf life and Semi conductors is in place but process is not formally documented.
有對諸如靜電防護,異 物污染,材料庫存,儲存期限和半導體的使用和控制的細節但沒有明確的文件規
定
 There is a procedure to identify and purge obsolete material from the system, including
inventories, warehouses and distribution systems具有一個可以從系統中鑒別和處理過期材料
的程序
SCORE 3:
 Documented procedures exist to control the receipt, handling, storage, proper packaging and
release of products and materials including customer provided items. . 具有控制產品和材料
(包括客戶提供的)的簽收、處理、儲存、妥善包裝和發放的書面程序
 When production operators are required to execute special handling or operating of
packaging equipment, appropriate work instructions are provided and posted in a languages
readable by the operators. 當工作人員需要進行特殊的操作程序,應該給他們提供適合的易懂的
工作介紹,
 Productmaterial Packaging process meets customers’ requirements and supplier has
capability to meet Motorola spec for in bound shipment 12S10601A.
產品物料包裝過程達到顧客的要求並且供應商有能力達到moto規格要求12S10601A。
 An in-plant productmaterial traceability system is followed. There is a method used to track
material transferred from one point to another. (If current Motorola supplier, Motorola
Receiving Bar Code Specification 1213933A01 must be met) 具有一套成品物料的追溯系統,
可以追查廠內物料的移動狀況.（現行mo to供應商，motorola所接受的規範1213933A01必須
遵守。）
SCORE 4:
 There is a method to receive and handle customer RMA material, such that it is appropriately
labeled, segregated, and controlled per quality standards and Customer requirements. 具有
一個簽收和搬運RMA物料的方法,如根據品質標准和客戶要求貼標識,隔離和控制.
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


All shipments use a date and barcode which meet customer requirements. Labels placed on
containers reflect latest revision level of the part being shipped. 所有出貨使用的date code和
barcode必須符合客戶要求,外箱上的標識必須反映出貨產品的最新版本。
Documented process controls ESD with respect to grounding systems (test, SMT equipment),
personnel grounding, protected area (flooring matting), handling and packaging. Periodic
audit system in place showing compliance for all areas.文件化控制ESD關於接地系統（測
試，SMT機器），人員接地，保護區（工具 材料），搬運，包裝。週期性進行適當的稽核保
證所有區域符合性。
There is a system which ensures that packaging material fully conforms to purchase order
and specification requirements and is acceptable for release to customers有體系確保包裝材
料符合購買訂單和規範要求並且可以發包給客戶。

SCORE 5:
 There is a customer focused, error proof system in place for all material conditions previously
defined. 具有一個以顧客為中心的針對前沿所述的所有材料狀況的防錯系統
 Packaging, labeling, bar code and traceability Compliance is verified by periodic audits with a
closed loop corrective action process.週期性的稽核查證和施行閉環矯正措施來確保包裝，
labeling, bar code和追溯性的符合性。
 There are no customer dissatisfaction incidents due to packaging or handling related errors
or damage. 包裝和運輸中沒有使客戶不滿意的錯誤和損失。
Comments Objective Evidence:


Score:





18. Housekeeping, Proprietary Information and Preventive Maintenance
整理整顿、知識產權和预防维护---------各生產單位品保
Is the work area uncluttered and free of excess work in process, supplies, debris, etc.? Is
the environment conducive to producing quality work? Is proprietary information
adequately protected? 工作地點是否整潔且沒有額外的工作及生活用品、碎片等雜物？工作環
境是否有 益於產品之品質管理？知識產權是否得到充分的保護？

SCORE 1:
 There is insufficient housekeeping discipline. 沒有足夠的housekeeping 管理訓練
 The working environment is not controlled. Proprietary information is not protected. 沒有對工
作環境進行控制。智慧財產權不能得到保護.
SCORE 2:
 A few areas demonstrate good housekeeping practices or are beginning to implement
environmental controls for more sensitive products and equipment. 只有少數區域證實有改善
housekeeping 管理，但某些區域開始為更多的敏感產品及設備進行環境控制
 Work stations are clean, well lighted, organized and not cluttered.工站乾淨，整潔，有序，不
混亂
SCORE 3:
 There are documented policies and procedures which define proper housekeeping practices,
protection of proprietary information (including customer proprietary information) and
environmental conditions. 有文件化的政策和程序定義了適當的hous ekeeping方法和知識產權
的保護方法(包括客戶的相關信息),環境條件等.
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




A good housekeeping program including lock outtag out is implemented and periodically
audited. 好的housekeeping項目包括實施lock outtag out和週期性稽核。
Proprietary information control and protection is evident in most areas. 大多數區域都對智慧財
產權進行明確的控制和維護
Most areas meet defined environmental requirements. 大多數區域都達到了指定的環境要求
All production equipment have well define maintenance schedule, check list and repair log.所
有的生產設備都有保養計畫，查檢表和維修記錄。
SCORE 4:
 All areas comply with the housekeeping program and appear neat and organized. All tools,
paperwork and testproduction equipment are maintained in a clean and orderly manner. 所有
區域都遵循housekeeping 程序要求，且整潔有序.所有的工具,文書工作和測詴生產設備也需
要在一個整潔有序的方法中維護.
 Proprietary information is well controlled in all areas as evidenced by the results of frequent
audits. 頻繁的稽核結果證明，所有區域智慧財產權都得到很好的控制
 Environmental conditions are well documented and control charted for all work areas with
minimum and maximum temperature, and humidity limits defined, where required, for
sensitive products or equipment. 有書面文件規定所有工作領域的環境條件，包括對要求的敏< br>感產品和設備制定最小和最大溫、濕度控制界限
 Maintenance program showing positive results and tool and die’s life and being replaced
proactively before End of life. 維護項目顯示實際的結果和工具及壽命在壽命前更換掉。
SCORE 5:
 There are regular housekeeping and proprietary information control audits with excellent
results across the organization. 組織內都有正規的housekeeping 和智慧財產權控制，稽核結
果優秀
 Work places are well designed for efficiency and quality of work. The 5S (Sort, Straighten,
Shine, Standardize, Sustain) method, or a similar program is utilized to manage
housekeeping policies. 工作區域設計有利於效率及工作品質的改善, housekeepin管理還應包
括5S或者類似的方法
 Environmental conditions are continuously monitored using SPC or equivalent chart with
established warning and shutdown limits for temperature and humidity, where required. 在要
求的區域，制定了溫濕度警告控制界限並且據此連續監控環境條件
 Organization has well executed 5S program.組織出色完成5S項目。

Comments Objective Evidence:
Score:

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19. Out of Control Actions for an internal defect for mfgassemblyService. 製造裝配服務內部
缺陷失控狀況----------- 各生產單位品保

Are the procedures that control the reaction to process and product out of control
situation adequate and effective? 工序輿產品失控狀態下的放映控制程序是否適當及有效

SCORE 1:
 No written procedures exist for out-of-control conditions. 沒有針對失控現象的程序
SCORE 2:
 A procedure exists but it is vague and not well understood by employees. 具有一個程序但它
不明確，員工也不完全了解
 A few areas are beginning to react to out of control situations but responses are inconsistent.
有少數部門正開始對失控情況采取行動，但響應並不一致
SCORE 3:
 An acceptable procedure has been defined for reaction to out-of-control conditions for
products and processes. 已經確定了一個可以令人接受的程序開對產品和工序的失控現象作
出反應。
 All major out of control situations are documented on 8d or equivalent corrective action
format. 所有的主要失控情況都用8D或同等改善措施格式文件化。
 The corrective action required short term action and containment, root cause and long term
action and verification prior to closure.改善措施要求短期對策和圍堵措施，根本原因和長期對
策結案前要有驗證。

SCORE 4:
 All appropriate personnel are trained in how to properly respond to out-of-control situation. 所
有相關人員均已接受如何正確處理失控狀況的培訓
 A well-defined, documented procedure exists which indicate the proper steps to follow when
an out of control condition is detected, e.g., shutdown, 100% screen, check equipment, check
product and notify supervision, and is used in most areas with a disciplined approach. 有完善
規范的文件化程序來規定當發生失控狀況時 的處理和追蹤步驟,如停產,檢查儀器,檢查產品和通
報監督,這一程序以一種規范的方法應用輿大多數 部門
 There is evidence of follow-up to eliminate special and common causes of these out of
control situations. 有證據表面采取了後續措施來消除失控現象的特殊及共同根源
 All out of control action are tracked and metric shows reduction of repeat occurrence and
positive over all trends.所有的失控措施都得到追蹤並且指標顯示重複發生的減少和所有好的趨
勢。
SCORE 5:
 Every out of control condition has a well documented out of control action plan at critical
operations. 在關鍵作業中,每個失控狀態都有文件化的失控行動計劃
 There is documented evidence of the consistent use of a disciplined approach to determining
true root causes of out-of-control conditions with successful corrective actions. 有證據表明，
一種必須嚴格遵守的方法得以持續使用已確定失控的根本原因並采取了成功的糾正措施
 Management regularly reviews out of control conditions and drives reduction of out of control
occurrences. 管理層定期審核失控狀況並且推動減少失控發生
 There is a system in place to communicate out of control situation to all level of employee
and proven to be effective.有體系傳達給各個階層員工失控狀況，並且使人印象深刻。
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Comments Objective Evidence:

Score:
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Section 4: Sub-Tier Quality Control and Quality Improvements
20. Sub-Tier Supplier Selection, Management & Continuous Improvement program------------采購
Is there an effective Sub-Tier supplier selection, Quality Management and continuous
quality improvement program? 是否具有一種有效的下一級供應商選擇，質量管理，質量持續改
進計劃？
SCORE 1:
 There is no Sub-Tier Supplier Quality Management System and Procedures. 沒有供應商質量
管理程序和體制
The organization is beginning to define their needs for sub-tier supplier quality Metric and
improvement activity. 該組織開始確定對供應商質量指標改善措施的要求。
SCORE 2:
 Supplier performs systematic periodic audit of personnel training, use of key equipment,
manufacturing methods, and material specification compliance in the performance review of
the Sub-Tier supplier’s processes to assure positive control at all times. 供應者對個人培訓進
行有系統的定期審計， 使用關鍵設備，生產方法和物料規格保證有效的控制。
 Supplier has documented procedure of selecting, approving and maintaining their sub- tier
supplier’s quality system that may includes, on-site quality audit. 供應者文件化選擇，承認程
序並且維護他們供應者質量系統包括現場的品性稽核等。
Supplier review Score Card or similar performance measure of their Sub-Tier suppliers. 供應
商檢討他們的供應者的記分卡片或者相似的性能測量。



SCORE 3:
 The organization’s procured products and services have implemented dock to stock or similar
supplier certification program and some sub-Tier suppliers have been certified. 組織取得產品
和服務有執行從卸貨到存貨貨類似的供應商承認制度並且二級供應商是被承認過的。
 Records pertaining to quality, performance improvement programs and Sub-Tier supplier
certification are retained as quality records. 有關於質量記錄保存及執行改善的制度，確保保
存二級供應商的質量記錄。
 All Sub-Tier suppliers work instruction for testing, Inspection and packaging and handling are
reviewed by the supplies 確保供應商檢討所有二級供應商關於測試，檢驗，包裝，操作的作
業指導。
Supplier has documented and communicated PCN (process change and engineering change)
and ECN procedure to their Sub-Tier suppliers. 供應商有文件並且和下一級供應商交流PCN
和ECN（過程變更和工程變更）
 There is a defined early supplier involvement program that is used with key Sub-Tier
suppliers.有明確的供應商聯繫制度用於管理主要的二級供應商。
SCORE 4:
 Most of the Sub-Tier suppliers are active in the quality improvement program. Quality
performance is monitored through Score cards or similar method is utilized. 大部分二級供應
商有積極的質量改進制度，質量執行可以通過評分表或類似的方法得到有效的監控。
 There is evidence that the quality improvement activities are having positive results on total
cost of quality and improved product quality.有證據表明質量改進行動對於降低質量成本和改
善產品質量有積極的效果。
 Sub-Tier supplier has well documented qualification procedure and it assure parts are
received are meeting specification and has zero defect。二級供應商有零件承認制度並且它可
以確保零件符合規格和零缺陷。

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 A policy exists which allows customer verification of supplied material. It is part of the
purchasing agreementorder, if required. 有允許顧客確認所供應物料的政策，如必須，它是采
購協議訂單的組成部分。
 Sub-Tier supplier has well documented RMA procedure and corrective actions are
documented using 8D or equivalent tool.二級供應商有RMA的程序文件且矯正行動使用8D或
相似的工具。
SCORE 5:
 The Sub-Tier supplier quality improvement program is exceptionally effective.二級供應商的質
量改進制度非常有效
 On-site audits are conducted and documented. meetings are held regularly with Sub-Tier
suppliers to review performance and progress on corrective actions. 有實施第二方稽核且文
件化，定期的和二級供應商舉行會議來檢討矯正措施的執行進展。
 The early supplier involvement program is actively used. The organization and their Sub-Tier
suppliers work as partners throughout the launch process.. 供應商聯繫制度是積極使用的，組
織和他們的二級供應商是合作者的關係
 Sub- Tier suppliers have been monitored for PCN and ECN process compliance and
managed very effectively. 對於二級供應商的PCN和ECN的管理非常有效
 There is evidence that certified suppliers are rewarded as preferred suppliers when making
sourcing decisions. 有證據表明檔做采購決定時有資格的供應商會被首先考慮。
Comments Objective Evidence:
Score:
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21. Sub –Tier Supplier Corrective and Preventative Action-----------采購
Has a method been established with the sub Tier suppliers for identification and
verification of corrective action? 是否輿下一級供應商共同建立一套可以確定並驗證糾正措施的
方法？

SCORE 1:
 There is no method for Sub –Tier Supplier identification and verification of corrective action.
沒有對下一級供應商糾正措施予以確定和驗證的方法
SCORE 2:
 An informal method exists for assuring identification and verification of supplier corrective
actions. 具有一個非正式的制度以確保對供應商糾正措施的確定輿驗證
 A basic procedure has been established, with the participation of some suppliers, for
identification and verification of sub-tier supplier corrective actions. 在某些供應商的參與下已
經建立了一個用來確定輿驗證供應商糾正措施的基本步驟
 All records pertaining to Sub –Tier Supplier corrective actions are retained as quality records.
所有輿供應商糾正措施相關的記錄均作為質量記錄予以保存
SCORE 3:
 The system includes the use of formal corrective action requests and enables follow-up on
Sub –Tier Supplier corrective actions. 該系統包括了正式的改善措施要求並能夠追蹤下一級供
應商的改善措施
 Evidence indicates that most supplier corrective actions are timely and adequate. 有證據表明
大多數供應商的糾正措施及時而充分。
 The system provides for verification of the effectiveness of corrective actions. There is
evidence that a few sub-tier suppliers have provided corrective actions which have been
properly identified and verified to be effective. 該系統對驗證糾正措施的有效性作了規定。有
證據表明少數次級供應商提供矯正措施並且都經過驗證是有效的。
 There is evidence that some suppliers use formalized problem solving methods to determine
the root causes of problems.有證據表明一些供應商使用正式解決問題的方法來決定問題的根
本原因
SCORE 4:
 The system for identification and verification of sub-tier supplier corrective actions is well
designed and has proven to be effective. 用來確定輿驗證供應商糾正措施的制度是經過完善設
計且經證明是有效的。
 There is evidence that the system is successful in reducing the number of problems with
supplied products. 有證據表明，該制度成功地減少了供應物品中的問題
 The system includes a method of preventing reoccurring defects. 該制度包括防止缺陷再產生
的方法


Metric or Score card is used to monitor performance of sub-tier suppliers.使用指標和評分表來
監控下一級供應商的績效。
Supplier is proactively working on continuous improvement activity with key sub tier suppliers.
供應商和關鍵次級供應商致力於持續改善
SCORE 5:
 The organization’s system for supplier corrective action identification and verification is
exceptionally well defined. The system application is pervasive across all areas of the
business. 該組織用以確定輿驗證供應商糾正措施的制度設計得異常之好，它廣泛應用輿所有
業務部門
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There is evidence of excellent cooperation and support by all sub-tier suppliers. 有證據表明次
級供應商均給予良好地合作輿支持
Supplier quality and cycle time incidents have been reduced significantly. 供應商的質量輿周
期問題明顯地減少。
Supplier procedure requires closed loop verification system to assure that sub-tier supplier
has addressed true root cause.供應商程序中要求用閉環驗證體系來保證次級供應商找到根本
原因。
Supplier is auditing the sub-tier supplier qualification data and change management process.
供應商稽核次級供應商質量數據和變更管理程序。

Auditor Comments Objective Evidence:
Score:
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22. Process Flow, FMEA, Control plan, SPC and Statistical tool. --------------各制造單位品保工程
Are processes step identified and documented, control systems established, and quality
checks promptly acted upon?
流程步驟是否被定義和文件化,控制系統是否建立,品質檢驗是否快速實施?

SCORE 1:
 There are no control plans, quality checks or measurement points built into the operations. 沒
有控制計畫，質量檢查或者操作中沒有測量點。
SCORE 2:
 Procedures have been defined for quality checks and control plans, but they are fragmented
and results are inconsistent.定義了质量检查和控制计划的程序，但它们是零散和结果不一
致。
 The control plan is not link to PFEMA and PFMEA is not updated with engineering or process
changes. 控制计划沒有链接到PFEMA,PFMEA沒有根據工程和制程變更而修訂
 Use of SPC (attribute chart and parametric chart) and PFMEA is not evident. 沒有明顯證據表
明使用了SPC(屬性和參數)和PFMEA
 Customer specified requirements have not been incorporated. 客户指定的要求没有被纳入。
SCORE 3:
 Process flow and process FMEA has used to develop control plans. Control plans are
maintained for most significant processes with corresponding measurement samples size
and frequencies. 工艺流 程和PFMEA被用於制定控制计划。大多數重要制程有包括相应的测
量样本的大小和频率的控制計劃。
 PFMEA and Control Plans are utilized to identify critical parameters and controls.

PFMEA和
控制计划被用来确定关键参数和控制。
 Quality checkpoint procedures include customer specified requirements and inspection
acceptance criteria based on achieving zero defects. 质量检查點的文件包括基於零缺陷的客
户指定的要求和检查接收标准。
 SPC charts and quality checks data are analyzed to continuously improve processes and control plans.
Some process improvement activities have been put in place where operations were found to be
incapable or low yield based on statistical data. 分析SPC圖表和質量檢查數據以持不断改进流程和
控制计划。針對統計數據顯示的某些未 達到的指標的操作已采取一些過程改進行動


SCORE 4:
 PFMEA, control plan for all critical manufacturing processes, including all customer specified
requirements, inspection and test methodologies, are well defined, documented, and
maintained. 所有重要生產過程的PFMEA和控制計劃,包括所有客戶指定要求,檢查和 測詴方法
被明確定義,文件化和維護
 When not required, data indicates why a specific process is not identified as a critical process.
当不需要时，数据显示
，
为什么一个特定過程不被视为一个关键的过程。
 Well defined sampling plans and reaction plan for inspection and testing is implemented to
ensure zero defects. 明确定義檢查和測詴的抽样计划和反應計劃,

以确保实施零缺陷。
 SPC chart for attribute and parametric data are used through out manufacturing to monitor
critical process and functional test performance. 產品屬性和制程參數的SPC圖表,被用於從
生產到監控重點過程和功能測詴的過程


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Key employees who are responsible for collecting, charting and analyzing the SPC data are well
trained for the use of chart and reaction plan.

负责收集,制作和分析SPC数据的關鍵人員需經過良
好的圖表應用以及反應計劃的培訓。
SCORE 5:

Process FMEA control plan documents are updated on going basis (treated as a living
document) from lessons learned, internal corrective action, customer return analysis, supplier
feed back, process improvements, spec changes and any other factor that impact form, fit,
function and performance. PFMEA和控制计划文件作為動態文件,基於总结经验教训，内部糾
正措 施，客户退回分析，供应商反馈，工艺改进，规格变化和任何其他因素的影响形式，配
合，功能与性能等 方面進行更新

 A positive correlation exists between internal quality performance and external customer
satisfaction results as indicated by customer survey results. 客戶審核結果顯示,內部質量表現
和外部客戶滿意結果之間有積極的關聯性
The organization has an exceptionally well defined SPC system in place with focus on reducing
variation and continuous improvement. 组织已有了一套非常明确的專注於減少變差和持續改進的
SPC系統。



Comments Objective Evidence:


Score:


23. Statistical Methods (SPC Tools) Data on Box X Dimensions------- 品保工程各制造單位
Are all pertinent methods of statistical qualityprocess control properly, effectively, and
efficiently used? 所有相關的統計質量控制方法是否得到了正確、有效且高校的應用？

SCORE 1:
 There is no evidence that statistical quality control methods are used. 沒有證據顯示使用了統
計質量控制方法
 If existing Motorola Supplier: In an audit of parts being produced for Motorola, supplier
was not able to show evidence that they are measuring and tracking data on all Box X
parameters (per 1280967A78). 若存在Motorola 供應商：在稽核為Motorola 生產的零件時，
供應商能夠提供證據表明他們有測量和追蹤所有X參數
SCORE 2:
 SQC and SPC tools are used in some areas with positive, but inconsistent results. 某些領域
已經使用SQC 和SPC 工具，但沒有一致的結果
 Management is only committed to implementing a SQCSPC for critical Box X parameters. 管
理應致力輿於執行SQCSPC 為重要的Box X參數。
 If existing Motorola Supplier: In an audit of parts being produced for Motorola, supplier
was able to show evidence that they are measuring and tracking data on all Box X
parameters (per 1280967A78). 若存在Motorola 供應商：在稽核為Motorola 生產的零件時，
供應商能夠提供證據表明他們有測量和追蹤每箱產品的X參數
SCORE 3:
 SQCSPC (control chart) techniques are properly applied for all design (Box-X) critical
parameter, process critical variables or attribute data in most cases with results interpreted
and used to improve the process. SQCSPC 技術被恰當地應用於設計的關鍵參數，過程關鍵
變量或數據在多數情況中有結果說明和被用來改善制程。
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

There is evidence that, in most cases, the proper Statistical Quality Control (SQC) or
Statistical Process Control (SPC) tool selection verification was determined. 有證據顯示，在
大多數場合，確立了SQC,SPC工具的恰當選擇、查證和確認
Management review of SPC performance and internal audit results are maintained as quality
records. 將SPC 的管理審覈和內部稽核結果作為質量記錄予以保存
SCORE 4:
 Statistical studies, Design of Experiments (DOE) or equivalent, are performed to identify
critical process parameters and evaluate process capability and stability. 進行統計研究，詴驗
設計(DOE)和儀器設計以定義關鍵參數和評估程序能力和穩定性
 All CpK’s are >1.5 or an aggressive plan to achieve this is part of the routine management
quality reviews. 所有的CpK 值都大於1.5，或有一個具有實戰性的計劃來實施這一質量審查的
日常管理
 SPC data collected throughout the process is being used to predict the quality level of the
entire process. 使用通過此過程采集的SPC 數據來預報整個過程的質量水平
 There is evidence that out of control situations are rare. 有證據顯示很少有脫離控制的情況
 Internal SQCSPC audits are performed periodically and results indicate rarely is there
noncompliance to procedures. If they occur, detailed corrective actions are timely with
permanent solutions and no repeat occurrences. 每次內部SQCSPC 稽核都按計劃完全進
行，且結果顯示很少有輿程序不符的的情況. 如果發生上述情況，能及時地找出詳細的糾正措
施和永久性的解決方法且保證錯誤不重復發生
SCORE 5:
 The organization extensively uses statistical quality control. 該組織在生產輿行政部門廣泛使
用統計質量控制方法
 There is a successful system for applying the most effective SQCSPC methods to each
critical process. 具有一個成功的制度使最有效的SQCSPC 方法應用輿每一格過程
 The automated SPC software is innovative and preventivepredictive. 自動操作的SPC 軟件
是最新版的且具預防性預言性
 Internal audit results show compliance was consistently accomplished and innovative system
improvements have occurred. 內部稽核結果顯示已經達成一致性並開始改進新系統
 There is evidence that world class results have been achieved. 有證據顯示達到了世界公認水
准

Comments Objective Evidence:

Score:
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24. Problem Solving Techniques-------------品保

Does the organization use quality data for participative and preventive problem solving
methods to identify, measure, and resolve internal and external problems? Are problem
solving efforts timely and effective? 組織是否使用質量 數據來參與和預示問題的解決方法，來
鑒別、衡量和解決內、外部問題？能否及時有效地解決問題？

SCORE 1:
 No participative problem solving is utilized within the organization. 組織沒有引用共享問題解
決技術
SCORE 2:
 Problem solving techniques are employed within different areas of the organization (e.g.
within engineering, manufacturing, and quality). Employees are encouraged to identify
problems. 問題解決方法在組織的不同區域內使用(制造,工程,質量),鼓勵員工發現問題
 There is some evidence that teams are analyzing quality data and using basic problem
solving tools (e.g. DMAIC, 8D, Pareto charts, trend analysis or other quality tools). 有一些證
據表明團隊開始分析質量數據並且運用一些基本的問題解決工具
 Most efforts are directed toward internal problems and tend to be reactive. A few of the
existing participative problem solving teams are addressing external problems. 大多數努力是
針對內部問題並且已經開始貣作用.少數的問題解決行動小組從事外部問題解決工作.
SCORE 3:
 Cross functional teams include members across different areas of the organization (e.g.
engineering, manufacturing, and quality). 跨功能小組包括組織不同部門的成員(工程,制造,質量)
 Cross functional teams are using internal and external quality data to define areas of focus
for problem solving and improvements. 跨功能小組運用內部和外部數據定義問題解決和改善
的關注范圍.
 There is evidence that many root causes have been found, verified and eliminated. 有證據表
明大部分根本原因已經被找到,證實和削除.
Participative problem solving techniques are routinely used in manufacturing, quality,
engineering and in some administrative areas. In all such cases there is good documentation
of team efforts, problem measurement, tracking and reporting. 在制造、質量,工程技術和某 些
行政部門經常使用共享問題解決技術。所有這類領域的組團成效、問題度量 追蹤和報告都制定
了良好的文件
SCORE 4:
 Problem solving team accomplished are being tracked and rewarded for outstanding
performance. 問題解決小組完成情況被追蹤，表現傑出給與獎勵。
 Management often reviews participative problem solving activities and status. Specific goals
for timeliness of problem solving are set and performance tracked against them. 管理部門經
常審覈共享問題解決行動及其地位,規定合時地解決問題這一特殊目標,並執行反跟蹤方案.
 Cross functional teams are using participative methods and statistical tools to identify,
measure, and resolve problems. Some of these tool commonly used are DMAIC, 8D, DDDW,
brainstorming, cause and effect diagrams, process mapping, SPC, DOE, Weibull analysis.跨
功 能小組使用共享方法和統計技術定義，測量，解決問題。經常用到的工具有DMAIC, 8D,
DDDW, brainstorming, cause and effect diagrams, process mapping, SPC, DOE, Weibull
analysis。
There is evidence that these tools are also being used for prevention activities.有證據表明這
些工具用來制定預防措施。



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SCORE 5:
 The timeliness of problem solving meets or exceeds organizational and customer
expectations in all cases. 問題的解決時效性達到或超越了組織和客戶期望值
 There are frequent management reviews of all problem solving efforts. There are examples of
management recognition of successful participative problem solving teams. 經常對所有問題
解決結果進行管理審查,有成功地解決問題團隊被管理層表彰地案例
 Elimination of root cause and future problem prevention are key objectives of all such
problem solving efforts. 消除問題根源和預防問題發生是所有問題解決的關鍵目標
 There is system in place to communicate all lesson learned from problem solving team out
put to management.有一個體系從問題解決小組吸取經驗并傳達給管理層。

Comments Objective Evidence:

Score:
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25. Continuous Improvement ---------------品保

Is management focused on continuous improvement in the organization’s processes and
performance? Does the organization have a Zero Defect Plan, Continuous Improvement
program, and utilize mistake proofing or poka-yoke methods? 管理層是否關注於組織的流程與實
積的持續改進?組織是否有0缺陷計劃,持續改進計劃?防錯?

SCORE 1:
 There is no evidence of a continuous improvement program in place. 沒有適當的持續改進計
劃的證據
 Continuous improvement activities have not been initiated. 持續改善還沒有實施。


SCORE 2:
 Management is aware of the need for a continuous improvement program and has assigned
resources to implement a continuous improvement program. 管理層認識到持續改進的需求並
且有推行持續改進行度的計劃
 There are some examples of improvement activities, focused on manufacturing processes. 有
一些著重於制造過程的持續改進案例.

SCORE 3:
 The organization has a Zero Defect Plan, or equivalent. There is some evidence of
improvement activities from this plan being tracked and implemented. 有零缺陷計劃或相同內
容,有證據表明這一計劃在被貫徹實施
 Continuous improvement projects are assigned a project owner and team members. 持續改
善有項目負責人和團隊成員
 The organization utilizes mistake proofing or Poka- Yoke methods to improve processes.. 組
織利用防錯方法改進制程

SCORE 4:
 The Zero Defect Plan, or equivalent, is reviewed by the organization’s management and with
the customer on a periodic basis. 零缺陷計劃或類似內容定期有組織管理者與客戶審核
 There is evidence of improvement in processes performance as a result of the continuous
improvement activities. 由因持續改進活動的結果使流程或實積改善的證據
 Continuous Improvement projects are reviewed and tracked by management. Management
takes action on issues that are escalated during reviews. 持續改善項目被管理層審核並追蹤,
管理層在審核時會對問題提出措施
 There are improvement activities in other than manufacturing areas, including HR, finance, IT,
supplier quality etc. 改進行動在許多業務區域展開,包括制造,人力資源,財務,IT等
 Continuous improvement program shows positive results in PPM, Cost of Quality. 持續改善項
目用PPM，質量成本顯示積極地結果。
SCORE 5:
 There is a significant focus on continuous improvement in the organization. There are
multiple examples of completed and ongoing continuous improvement activities. 組織中對持
續改善非常重視,有很多已經完成或正在執行的持續改進的案例
 There are examples of continuous improvement activities that involve the organization’s
suppliers andor customers as team members. 有包括組織的供應商和或客戶作為團隊成員的
持續改善案例
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Improvements made from Zero Defect Plans, or equivalent, have been integrated into the
organization’s processes. 由零缺陷計劃或類似內容得到的改進已經整和到組織的流程中
There are many examples of process performance improvement resulting from continuous
improvement activities. 有很多通過持續改進活動達到過程和實積改進結果的案例

Comments Objective Evidence:


Score:




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