旅游英语课件
周国平-技术比武
旅游英语15课 姓名： 班级：
Part
I： Reading---Travel Safety
While most trips
will be pleasant and without incident, it is a
good idea to do some
research and be prepared
before you leave home. Be attentive to basic
preparations (such as
copying essential
documentation and noting emergency contact
information) and ensure that you
are aware of
any risk of seasonal natural hazards, seismic
activity, extreme weather patterns,
disease
outbreaks or endemic health issues, personal
security concerns, or any patterns of
socio-
political instability in your destination. One
good place to start your research is with the
websites of government agencies that report
safety, security, and health issues related to
travel in a
foreign country.
Just as we
travel to places with different climates and
customs, we also travel to
locations faced
with different types of hazards that could
interrupt trip plans or have a potential
impact on out health and security.
Consequently, it is as important to familiarize
ourselves with
basic knowledge about cultural
norms in a country as it is to be aware of any
risks we may
encounter while traveling. There
are many sources that can prepare travelers for
potential crisis
event in a destination.
Websites, such as news and weather sites and your
country’s foreign office
website are good
places to start.
If an event hits before you
leave for your destination, there could be
cancellation or
postponement of inbound
tourism. Check on the status of the event and if
required, find out what
the procedures may be
in place for altering your schedule.
1.
_____Basic preparations include copying essential
documentation and noting emergency
contact
information.
2. _____You should try to find
out whether there are any patterns of socio-
political instability in
your destination.
3._____The website of government agencies is a
good place to find information about safety,
security, and health issues related to travel
in a foreign country.
4._____We do not have
to know basic knowledge about cultural norms in
the destination country.
5._____If an event
hits before you leave for your destination, you
have to cancel your trip.
Part II: Video
Appreciation
1: Make a brief summary of
the 5 advice given by the woman according to the
video--- Tips
for Travelers’ Security
2:How to perform the Heimlich Maneuver (
abdominal thrusts)
Abdominal thrusts also
known as the Heimlich Maneuver can be used to
expel a
( )
lodged in a
choking victim’s
( )
.
You
will need someone to call 911, and firm resolve.
Never practice the Heimlich on an
infant under
a year old or on a non-choking person: you could
cause serious injury.
Step 1: Confirm the
victim is chocking. If they are
( )
, they are not choking
yet. So encourage
them to continue. Signs of chocking include the
universal handsign of clutching
one’s hands to
the
( )
, the
( )
to cough or speak. Labored or noisy
breathing, luish skin, lips and nails, and
( )
.
Don’t
(
)
a coughing person
( )
.
It doesn’t help and can make
them start to
choke.
Step 2. Once you determined the person
is choking, act quickly but calmly. First, send
someone to call 911. Step 3, help the victim
stand if they are not already on their feet. And
stand
behind them with your chest to
their back.
Step 4，
( )
around the victim’s torso, making a
(
)
with your
(dominant)hand and center it
against the victim’s upper abdomen, thumb
(
)
, above
the navel and below the ribcage,
with your other hands over your fist for support.
If you cannot reach around, the victim or she
is
( )
, compress the victim’s
chest
between the breasts at the breast bone,
and make firm
( )
thrusts.
Step 5, quickly thrust inward and slightly
upward with your fist, as if you are trying to
lift the
victim off their feet. Causing air
to
( )
their lungs. Don’t
(
)
the rib cage
or you could break a bone.
Step 6, repeat the thrusts until the object
dislodges, or the victim loses consciousness.
Step 7, if the object does not come free and
the victim loses consciousness,
(
)
with CPR until EMTs arrive.
Step 8, to
perform a Heimlich Maneuver on yourself, leave
your upper abdomen over a
( )
surface, such as railing or the back of a
chair, and use it to
( )
strong
upward thrusts.
Did you know? Besides
inventing the famous abdominal maneuver. Dr. Henry
Heimlich also
invented a chest valve that
saved thousands of wounded soldiers in
(
)
.
Part III: Listening Practices
1:
Emergency Medicines for Travel
Nothing
can ruin a vacation faster than an unexpected (
) or injury. So
before taking your next trip,
be sure to ( ) a small kit of emergency
supplies
and medications in case the
unexpected happens.
The most important items
to remember to bring with you on any trip are an
ample
supply of your ( ) medications.
With a good supply in hand, you won't have
to
worry about getting a ( ) if your luggage
is lost or there’s a ( )
in your
returning flight.
( ) on how your
body usually reacts when you’re away from your
home
routines, you might want to bring along
some antacids, a laxative, andor
anti-
diarrheal medication. If you are traveling to an
area where traveler's diarrhea is
common,
consider packing oral rehydration salts. Drinking
these salts mixed with
clean, bottled water
can help offset dehydration ( ) by severe
diarrhea.
Take along such ( )
emergency supplies as bandages, gauze and tape,
eye drops, and antiseptic wipes. If you’re
embarking on a more active vacation, an
elastic support bandage might come in handy
for an unexpected strain or sprain.
Don’t
forget insect repellent and plenty of sunscreen.
Though you probably won't
use a vast (
) of your emergency supplies during travel,
chances are at least
an item or two will turn
out to be ( ). And that in itself makes it
worth the
space in your luggage.
2. A Car
Accident--- Please match the information in column
A with that in column B.
Column A
1.
2.
3.
4.
person causing the car
accident
damaged part of Sue’s car
cause
of the accident
reason for Sue’s saying to
call the
police
5. items Jim shows to Sue
A.
B.
C.
D.
Column B
insurance number and ID
Jim
the bumper
Jim’s suddenly changing the lane
without
giving signals and
overtaking Sue’s car
E.
Jim denies it is her fault
3：
a.
Listen to the dialogue and answer these questions.
1. How long has the tourist been lining for?
2. Why the stations are closed?
3. When
will the plane to China take off?
4. Where did
the explosion happen?
5. How does the tourist
go to the airport?
b. Listen to the dialogue
again and supply the missing words.
1. A
tourist is ( )to enter the station,
but something unusual happened.
2. Attention,
please! Something ( )has happened.
3. ( )should be evacuated at
once.
4. I think you can go to the Russell
Square to ( ).
5. Would you give
me ( )?
Part IV: Be Useful to
Expand---Consolidation
1)As long as a
thunderstorm is five miles away or farther from
you, you are pretty
safe from lightning
strikes. A. True B. False
2)When an earthquake strikes, you should:
A. Run outside to avoid falling building
debris
B. Take cover under a heavy piece of
furniture C. Panic
D. Lean against an
inside wall or stand under an inside doorway E. B
andor D
3)Which areas of the United States are
vulnerable to earthquakes?
A. The West Coast,
particularly California B. The Eastern
Seaboard
C. The central United States
D. All 50 states
4)What's the most common
disaster that occurs in the United States?
A.
Fire B. Flood C. Earthquake D. Tornado
5)What's the number one disaster related
killer in the United States?
A. Fire B.
Flood C. Earthquake D. Tornado
6)If your
car stalls while you're evacuating from a flood,
you should:
A. Stay inside the car until
assistance can arrive B. Leave it
C. Call
a towing service D. Flag someone down to help
you start it
7)When treating frostbite, you
should
A. Rub the limbs down with snow
B.
Give the victim a cup of hot chocolate to warm up
C. Gradually warm the body by wrapping in dry
blankets
D. Plunge the affected areas in HOT
water
8)The most dangerous part of a
hurricane is
A. The breaking waves B. The
gale-force winds C. The flood-causing rains
Part V: Expanded Reading---How Hotels Help
Themselves to Your Money
If you think your
hotel is done with you when you check out, think
again. It might just be
getting started.
Charges can be quietly added to your hotel
bill after you’ve left. And increasingly, they
are.
When Andrew Fox was a weekly guest at a W
Hotels & Resorts property, the items he found
on his credit card bill after checkout were
often bogus -- a candy bar he hadn’t eaten or a
bottle of
water he hadn’t drunk. Although he
successfully fought to have the charges reversed,
“It got to the
point that before I checked in,
I would ask them to remove the goodie-box from my
room,” he
says.
Just a year ago,
about one in 200 bills at full-service hotels was
revised after checkout,
according to Bjorn
Hanson, an associate professor at New York
University. Today, as hotels
struggle with
slipping occupancy levels and flat-lining growth,
properties are wasting no
opportunity to add
late charges. As a result, the number of re-
billings has doubled.
The late charges are
usually correct, say experts. And if they aren’t,
most hotels are quick to
correct the error.
But not always. Some properties either resist
crediting their customers or refuse.
That’s
what happened to Charles Garnar when he stayed at
the Renaissance Fort Lauderdale Hotel
recently. “When we checked out, we were told
there were no charges so we had a zero balance,”
he remembers. But when he returned home after
a cruise vacation, he found an unwelcome
surprise on his credit card statement: a $$57
charge. “It took two days to get through to the
accounts payable department,” he says. “They
said we used the mini-bar.”
The hotel only
removed the charges after he proved it couldn’t
have been him. How? Garnar
had turned down the
mini-bar key when he checked in.
This
shouldn’t be happening, of course. The latest
hotel accounting systems let you see your
room
charges in real time, often from your TV screen.
There’s no reason the bill that’s slipped
under the door on the morning of your checkout
shouldn’t include all of your charges, with the
possible exception of your breakfast check.
“It should be your final bill,” says Robert
Mandelbaum, a hotel expert with PKF
Consulting.
In Depth
I contacted several
hotel chains to find out about their policy on
late charges, including
Marriott (which owns
the Renaissance) and W Hotels. Only one of the
major hotels,
Inter-Continental, bothered to
respond. My favorite non-answer came from W, where
a
spokeswoman told me that, “because of
transitions in the company, we don’t have an
appropriate
spokesperson to speak on this
topic right now.”
Oh, too bad.
Here’s what
InterCountinental, which owns the Crowne Plaza,
Holiday Inn and Staybridge
Suites brands, had
to say about late billing. It’s rare, and usually
only happens when guests choose
the express
checkout option – that’s where the bill is slipped
under your door on the day of
checkout. If
someone bills something to your room after 3 a.m.,
chances are you’ll get a late
charge.
Normally, guests aren’t notified about the
charges, because they’ve agreed to them as part of
the terms of their express checkout. But when
there's a significant additional fee, a hotel
typically
notifies travelers before billing
them. What if they disagree with the bill? Contact
the hotel and tell
a representative you have a
problem with the charge, recommends
InterCountinental spokesman
Brad Minor.
“Our hotels value their guests and we want to
make sure guests are satisfied with all aspects
of their stay,” he says.
I’m pretty
confident that the other hotels would have said
more or less the same thing. But
guests don’t
necessarily agree with that. After I posted Fox’s
story on my blog, I received a
firestorm of
comments accusing the hotels of deliberately
charging guests after their stay.
It doesn’t
really matter. What matters is that you, the
guest, don’t get socked with a surprise
charge
on your credit card days or weeks after your
vacation. Here are three excuses hotels use for
separating you from your money after you’re
long gone. You might hear some of these reasons
articulated by a hotel employee --
other excuses are probably reserved for the
privacy of the break
room or the hotel’s
executive offices.
You sure you didn't take
something from the mini-bar?
A vast majority
of late checkout charges -- about 75 percent,
according to Hanson -- are from
those little
refrigerators stocked with vastly overpriced
snacks. Hotel mini-bars have become
figurative
traps that guests get stuck in. Often, they don’t
even know about it until it’s too late.
The
newest mini-bars have sensors that charge your
room the moment an item is moved. Here’s a
first-person account of guest falling into one
of these traps at a Los Angeles hotel.
The
solution? Don’t accept the key to your mini-bar.
If there’s no key, ask to have the
mini-bar
(or goody-basket) removed. It’s the only way to be
sure.
But you checked out before we could
charge you!
Unless you’re talking about
breakfast on the day you check out, this is an
empty excuse.
Remember, most hotel accounting
systems are lightning-fast. The moment you sign
your check
for an activity or meal, your
account is charged. But if a major charge shows up
on your credit
card, it’s worth calling the
hotel.
The solution? Review your bill before
checking out to make sure nothing is missing. And
check out your credit card bill after your
stay to make sure nothing is added.
We didn’t
think you would notice.
I have no proof -- no
memos or transcripts, scheming hotel employees
saying this. Scores of
guest experiences
suggest this attitude is pervasive behind the
front desk. For example, Eugene
Santhin, who
was a frequent business traveler from Mt. Laurel,
New Jersey, before retiring, says
he was often
billed for water and mini-bar items that weren’t
consumed. “Many properties
charged for
breakfast when it was included in the room rate,”
he adds. To their credit, the hotels
quickly
removed the items when he protested. But it was
the speed with which they did so that
made him
suspicious. Were they adding these extras to his
bill, hoping he wouldn't notice? It's
difficult to say for certain.
The
solution? Pay attention! Your hotel may be trying
to pull a fast one, despite its denials.
Keep
all of your receipts.
Not all late billings
hurt hotel guests. Reader Kate Trabue remembers a
recent stay at the
InterCountinental Sydney
where she was hit with unexpected room charges
after she checked out.
“A call to the billing
department got the charges reversed without a
problem,” she remembers.
“The interesting part
of this transaction was that because of the
exchange rate, I was credited more
dollars
than the original charge.”
a. Answer the
following questions according to the passage.
1. Why does the author think the hotel isn’t
done with you when you check out and it might just
be getting started?
2. What makes the
number of re-billings doubled?
3. Why did the
hotel remove Garnar’s $$57 charge?
4. What are
the three excuses hotels use for separating you
from your money after you’re long gone?
5. Do
all late billings hurt hotel guests?