服务中心常用英语
上海高考状元-小语种招生
服务中心常用英语
1
请问您贵姓? 对不起,请您重复一次好吗?
May I have your name? Would you give me your
name ? I beg your pardon ?
（pardon , please ?）
2 请拼写客人的名字好吗？
How to spell the
guest's name please ?
3
对不起，因线路问题我听不清楚您说话，请重新打一次好吗？
I'm very sorry .I
can't hear clearly. Could you call it again ?
4 能告诉我客人是哪里人吗？
Would you tell me
where the guest comes from ?
5能告诉我客人是哪家公司的吗？
Would you tell me which
company the guest it from ?
6
对不起，我们在酒店的名单上找不到客人的名字。
I'm sorry .We can't
find the guest name on our hotel list.
7
介意我把电话转接到接待处让他们为您查一下，好吗？
Would you mind
connecting the line to reception to check it ?
8我再帮您查一下，请稍等。
I will check it for
you again . Just a moment please.
9
很抱歉，让您久等了。
I am sorry to have kept you
waiting .
10请您重复一遍您说的，好吗？
Could you
repeat what you said ? I beg your pardon ?
11 请您讲慢一点（大点声），好吗？
Could you speak more
slowly (loudly)?
12 请稍等，我将为你转接。
Wait
a moment, please . I will connect transfer it for
you .
13 您好，先生。这里是总机，您有一个外线电话，介意我接入您的房间吗？
How are you , sir ? This is the operator .
You have an outside line . May I put
through ?
14晚上好，丹尼斯先生，布鲁斯先生的电话，请问您是否需要接听？
Good evening ,Mr . Dennis, Mr Bruce is on the
line (phone) now . Would you like to
take it ?
15 对不起，先生，他的电话占线，请您稍后再拨。
I am sorry
, sir . The line is busy now ,Could you please
call back later .
16
对不起，先生，电话无人接听，请您稍后再拨或留言。
I am sorry ,sir .
Nobody is answering ,Could you please call back
later or leave a
message .
17
让我重复一次您的信息吧。
Let me repeat your message .
18 对不起，我听不懂您说什么，我可以帮您转接给大堂副理吗？
Sorry
I can't follow you. May I put you through to the
assistant manager?
19
对不起，先生，房间电话未挂好，转不进去。
I am sorry ,sir .The
phone is restricted , I can't get through.
20 对不起，先生，我们不可以透露客人的房号。
I am sorry ,sir .
We're not allowed to disclose our guest's room
number .
21我是758房客，有人给我留言吗？
I am
staying in room 758. I am the guest of room 758.
Did anyone leave message for
me ?
22
我的电话留言灯一闪一闪的，是否有我的留言？
The message light
flashes constantly . Is there any message for me ?
The message light is flashing . Does that mean
I have a message ?
23 对不起先生，我们暂时没有收到您的留言。
I am sorry ,sir . There is no message for you
. We haven’t got any message for you.
24
是的，您有一个留言。您不在时，**先生打电话给您，请您早上9点在大厅
等候，届时会有人来接您。
Yes , you have got a message .Mr ** has
phoned to you when you were out ,he
wanted you
to wait in the lobby at 9:00am, the company will
send someone to pick
you up .
25
晚上好，**先生，请问您有收到您的留言吗？
Good evening,**sir .Did
you receive your message ?
26晚上好，**先生，您的朋友**先生邀请您今晚7点到二楼中餐厅用晚餐。
Good evening,**先生，Your friend Mr **
invited you to have dinner on the second
floor
at LIBAI room in the Chinese restaurant at 7
o'clock tonight.
27
您好，在您外出时，**公司的李先生来电找过您，并请您收到留言后，尽快
回复电话给他。
How are you ,Mr **.When you were out, Mr Lee
of **company called you . He
wanted you to
receive this message , please call him back as
soon as possible.
28早上好，您的朋友**请您8点到西餐用早餐，8点30分在大堂集合。
Good
morning ,Mr **. Your friend Mr **asked you to have
breakfast at the western
Restaurant at 8
o'clock. Then wait in the lobby for him at
8:30am.y
29 请帮我接一下Jack He的电话。
Could
you put me through to Jack He ?
30
对不起，先生，Jack
He休假（下班了不在位置上），我稍后请他回复电话给
您。请您留下联系方式。
I am
sorry , sir .Jack He is on holiday(isn’t on duty
isn’t in the office ), I will ask him
to call
you back . do you want to leave a message speak to
someone else.
31 隔壁房间的人太吵了，吵得我不能入睡。
I couldn’t fall sleep because of the noise from
the next door .
32请马上派人来帮忙拿行李。
Please send someone to carry the luggage right
away.
33 可以借用一下熨斗和熨板吗？
Can I borrow
an iron and ironing board ?
34 房间空调有点问题。
There is something wrong with the air
conditioning.
35喷水头的热水出不来。
The hot
water in the shower doesn’t work .
36
电灯不亮。
The light isn’t working.
37
电源关闭了。
The power is off .
38请送一些毛巾过来。
Could you send some towels to
my room ?
39 浴巾还是面巾？
Bath
towels or face towels , please ?
40
请派人到我房间来收拾餐具好吗？
Please send someone to clear
up the tableware.
41 请你把中文语言调为英文语言。
Could you please change the Chinese language
into English language?
42
我把门锁上了，但把钥匙遗忘在房间里了。
I have locked the door ,
and left the key inside.
43 请您帮我把门打开好吗？
Could you please help me open the door ?
44 没问题，请您在门口等候，我马上叫服务员过去。
No problem,
please wait at the door ,we will call an attendant
right away .
45请你立刻派人到我房间来好吗？
Could
you send someone to my room right away?
46是的，先生，我马上叫服务员过去。
Yes ,sir . I will call
an attendant to your room right away.
47
我有一些衣服要洗。
I want some clothes to be washed.
48衣服什么时间能洗好？
When can I get my
laundry back ?
49
我们洗衣有两种，快洗：4小时，普通洗衣：8小时，请问您要哪一种？
We have two
kinds of laundry service , regular service ,you
may get your laundry
back in 8 hours or .
express service you can get back in 4 hours .
Which one do you
prefer?
50 请问内线怎么打？
How can I make a room- to- room call ?
51 房间号码请先拨8，再拨房号，其它分机直拨。
Please dial 8
first, and then room number , another extension
directly dial the
number .
52
请问您要打电话给哪个房间？需要我帮您转接吗？
Would you tell me which
room do you want to call to ? May I transfer the
call for
you ?
53 请接855房。
Please connect me to room 855.
54
外线怎么打？请先拨9，然后再拨您所要打的号码。
How can I make an
external call ? Please dial 9 first ,and then the
telephone number .
55 请问您想打到哪里（国家，城市）？
Where (which countrycity ) would you like to
call ,please ?
56
您可以告诉我电话号码吗？我帮您接通后再转入您房间？
Could you tell me
the telephone number ,please ? May I connect it
first and then
transfer into your room ?
57 对不起，这个号码是错的，您还有其它的号码吗？
Excuse me , It’s
the wrong number ,do you have another one ?
58 请挂上电话后等一会，我会把电话接到您的房间的。
Please hang up
and wait , I will transfer the call to your room .
59 请不要挂线，我马上帮您接通。
Hold on please ,I
will connect with it right now .
60
本地电话1元一分钟，已包括服务费。
Local call is one yuan a
minute and including the service charge.
61 国际长途是8元一分钟，加20%服务费。
The international
call is eight yuan a minute ,plus twenty five
percent service charge.
62
您可以告诉我ATT对方付款的号码吗？
Could you tell me the ATT
collecting call number ?
63 是10811，
让我提醒您，即使是由受话人付款，酒店方面仍要收取手续费的。
10811. May I
remind you that there is still a handling charge
for a collect call in the
hotel ?
64
我房间很冷，请问有暖气吗？
My room is too cold .Is there
heating in the room ?
65
不好意思，这里没有暖气，但我们可以提供一个暖炉给您。
I am sorry sir
,there's not heating in the room, But we can offer
a heater to you .
66 电脑上不了网，请叫电脑员过来检查一下。
I can't access to the internet . Please
call a computer engineer to check it for me .
67 您可以先重启电脑，如还是不行请再通知我们。
Please restart
the computer first , if it still doesn’t work then
inform us .
68 真的很抱歉，我马上叫电脑员过去。
I am
very sorry ,sir , we will call a computer engineer
right away .
69 请你告诉我桑拿怎么走？
Where is
the Sauna center department ?
70
乘电梯到大堂，大堂门口左转。
You can take the lift to lobby
,Go through to the lobby main door and turn left .
71 您到大堂后，我们的同事将会为您带路。
Please go to
the lobby my colleague will show you .
72
请问你们酒店怎么走？
How can I get to your hotel ?
73 请您稍等，我将为您转接到礼宾部查询。
Wait a moment
,please .I will put you through to the concierge
and they can explain
to you .
74
总机，我明天要8点叫醒服务.
Operator , I want a wake up
callmorning call at 8am.
75
8点钟，没问题，我们明天会准时叫醒您的，晚安。
8 o'clock , no
problem,sir . We will call you on time . Good
night .
76
好的，没问题，先生，但您的朋友已帮您要了9点的叫醒，请问您是否要两
个叫醒服务呢？
All right , no problem,sir .But your friend
has already called me to wake you up at
9am
,do you want to have different times ?
77
很抱歉打扰您，这里是总机，我想跟您确认一下您的叫醒时间是7点钟吗？
This is the
operator speaking . I 'm sorry to disturb you ,I
want to confirm your wake
up call. At 7o'clock
,is this correct ?
78
早上好，先生，您需要的叫醒服务时间到了，祝您居住愉快。
Good morning ,Sir
,It's time for your wake-up call ,have a nice day
.
79
早上好，先生，您的7点钟叫醒时间到了，但现在已经是7点30分了，因为
刚才您的电话一直在占线。
Good morning ,sir . It's time for your
morning wake up call at 7 o'clock ,but it's
7:30 now ,because your phone was busy just now
.
80 我现在要午睡，请您帮我设一个请勿打扰。
I am
sleeping , please make a DND for me .
81
没问题，先生，能告诉我您不想被打扰的时间是哪个时间段，如果有紧急或
国际长途电话又该如何通知您
？
No problem , sir . Could you tell me what
period you don’t want to be disturbed .And
how
about urgent or IDD calls ?
82
请问早餐什么时候开始，到几点结束？
Could you tell me the
opening times for breakfast?
83
平时早上6点钟到10点30，周末到11点结束。
From 6:00 am to
10:30am on weekdays ,and till 11:00am on weekend .
84谢谢您的来电。
Thank you for your calling
.
85 请稍等。
Wait a moment ,please .
86 你能告诉我你们酒店的地址吗？
Could you tell me
your hotel 's address?