现代管理学考题(英文)
相提并论的意思-马年祝福
1. Filling the follow blanks (20 points)
1. Competitors are an organization’s opponents
in the external environment. An
organization’s
competitors are distinctly different and competing
organizations.
2. Three general skills are
need for effective management performance. They
are
human, , skills.
3. The word refers to principles of
behavior that distinguish between good,
bad,
right, and wrong.
4. Techniques for
forecasting resource are hunches,
,
time-series, and .
5.
Five aspects that differentiate jobs are
, job repetitiveness, skill
requirements,
, and required attention.
6. Five more widely
used departmentalization bases are functional,
,
product, customer, and .
7. Contemporary organization design theory can
be divided into two categories of
opinion.
They are and contingency
approach.
8. Organizations can adopt one of
the three general strategies. They are cost
leadership, focus, and .
9. Three conditions that determine the
effectiveness of controlling function
are
, information, and corrective action.
10. JIT
refers to .
management levels: , the technical level,
and the strategic level.
12. The three tasks
of world class managers: managing work and
organizations,
, and managing production and operations.
important situational dimensions assumed to
influence the leaders’
effectiveness are:
, task structure, position power.
14. Five key
steps in developing a quality control system:
develop quality
characteristics, establish
quality standards, develop quality review program,
build
commitment to quality,
.
15. A number of factors affect quality:
policy, information, engineering and
design,
, equipment, people, and field support.
16.
Job depth refers to the autonomy, ,
and discretion or control
over the job.
17. Strategy involves the selection of
missions, and appropriate
courses of action to achieve theses
objectives.
18. Richard Hackman has identified
five core dimensions that provide enrichment for
jobs. They are variety, task identity,
task significance, autonomy,
and
.
19. __________ goes well beyond
manufacturing operations involving the assembly
of products. It also covers the operation of
banks, transportation companies, hospitals
and
clinics, school systems, insurance companies, and
high-technology firms.
20. Contemporary
organization design theory can be divided into two
categories of
opinion. The second category of
opinion states that the best way to organize
depends
upon the situation. This category is
termed ____ _ ______.
⒉ Identifying
True or false of the following sentences (20
points)
Please write you answer into the
following table
NO.
Answers
1
2
3
4
5
6
7
8
9
10
Marks
1. Mintzberg found that
managers regardless of the type of organization or
the level in
the organization perform similar
role
2. Social responsiveness has occurred
when a business has met only its economic and
legal responsibilities.
3. Feedback
favorably affects performance.
4. The
decision-making process begins with identification
of decision criteria.
5. Most individuals make
decisions based upon incomplete information.
6. Nominal group technique allows individuals
to operate independently.
7. No one should be
held responsible for something over which he or
she has no
authority.
8. An organic
structure has many rules with rigid hierarchical
relationships and a tall
structure.
9.
People low in self-esteem believe they possess the
ability to succeed at work.
10. When
maintenance factors are not present, employees
will be dissatisfied,
however the presences of
these factors do not build strong motivation.
11. Management is the process undertaken by
one individual to coordinate the
activities of
others to achieve results not achievable by one
individual acting alone.
12. The external
environment includes all the forces acting on the
organization within
the organization.
13.
Ethics refers to principles of behavior that
distinguish between good, bad, right,
and
wrong.
14. Nonprogrammed decisions have
repetitive and routine solutions
15. Span of
control refers to the decision of how many people
a manager can oversee.
16. Classical
organization design includes the following
characteristics: High
complexity, Low
formalization, and High centralization.
17.
The controlling function includes all activities
the manager undertakes in
attempting to ensure
that actual results conform to planned results.
18. Motivation is inner-striving conditions as
wishes, desires, drive. It is an inner state
that activates or moves.
19. Leadership is
the ability to persuade others to seek defined
objectives passively.
20. Customers emphasize
different dimensions of quality when judging a
product or
service.
3. Choose the
best answer for each question (20 points)
Please write you answer into the following
table
NO.
Answers
NO.
Answers
1
9
2
10
3
4
5
6
7
8
Marks
1. Which level
determines the long-range objectives and direction
for the
organization?
a) Operational
b) Technical c) Strategic d)
Administrative
2. The skill that centers on a
manager's ability to use specific knowledge,
techniques,
and resources in performing work
is known as _____ skill.
a) Conceptual
b) Human c) Technical d) Political
level managers concentrate on problems that
a) Occur frequently
b) Have fairly
certain outcomes
c) Have a great deal of
uncertainty
d) Will be solved without
expanding unnecessary time and effort on them
4. Which group decision-making technique has
no face-to-face interaction?
a) Brainstorming
b) The Delphi Technique
c) The Nominal
Group Technique (NGT) d) None Of Them
5.
Which of the following organizational objective
can be measured easily?
a) Market standing
b) Innovations
c) Manager performance and
responsibility
d) Social responsibility
6. The large size of the company and
the use of routine technology are indicators that
which type of structure would be most
effective?
a) Strategic organization
b)
Mechanistic organization
c) Organic
organization
d) Matrix
of the following
departmental structures would be used if the
grouping were
based on the areas served in the
United States?
a) Functional
departmentalization
b) Product
departmentalization
c) Customer
departmentalization
d) Geographic
departmentalization
a team-based structure,
_____ make(s) the decisions that affect the team.
a) Top management b) Middle
management
c) First-line management
d) Team members
9. The strengths and
weaknesses of each alternative become obvious in
which step of
the decision making-process?
a) Identify the problem.
b) Identify the
decision criteria.
c) Analyze the
alternatives.
d) Implement the alternative.
10. Putting a decision into action and
conveying the decision to the persons who will
be affected by it is known as:
a) Problem
identification.
b) Decision implementation.
c) Rational decision-making.
d) Irrational
decision-making.
11. In using MBO, objectives
should be set
A) By the supervisor
B) By
the employee
C) Jointly by the supervisor and
the employee
D) By top management
12.
In small firms, the most important managerial role
is that of
A) Leader B) Resource allocator
C) Negotiator D) Spokesperson
13. Reviewing
reports is a form of
A) Feedback control
B) Concurrent control
C) Feedforward control
D) Consecutive control
14. Increased use of
MIS will change the role of managers by
A)
Enhancing the effective decision-making capability
of managers
B) Increasing the
importance of middle managers at the expense of
first-line
supervisors
C) Making managers
more dependent on the organization’s computer
department
D) Reducing their workload
15.
Which of the following is not considered a legally
required employee benefit for
most
organizations?
A) Unemployment insurance
B) Social security
C) Workers’ compensation
D) Health insurance
16. Once a problem is
formulated, the next step is to
A) Select an
alternative
B) List all possible
solutions
C) Observe a discrepancy
D) Decide what is critical in the decision
17. With a _____ strategy, the organization
concentrates on a specific regional market
or
buyer group.
A) Cost leadership
B) Differentiation
C) Focus
D) Internal growth
18. Delegation occurs when
A) A manager abdicates some of his or her
responsibility to employees in the unit
B) A
manager shifts some of his or her authority to
another person to perform a
specific task
C) A manage asks an employee to do him or her
a personal favor
D) A manager filters
information in an attempt to stimulate conflict
19. When would a PERT network not provide much
help?
A) When sequencing is important
B) For jobs with many steps involved
C)
For complicated jobs
D) For
independent projects
20. When work
specialization is extensive,
A) Employee
perform a single task
B) Employee perform many
tasks
C) Employees are often inefficient
D) Jobs tend to be large
4. Case Study (40
points，20 each)
Case One
Target's Latest
Electronics Disaster: Best Buy and RadioShack
By Rich Duprey
April 6, 2013
One of the things electronics retailer Best
Buy (NYSE: BBY ) had hoped
to use to set
itself off from the competition and thwart the
effects of
(NASDAQ: AMZN ) ,
was its
tech support staff that could set up, install, and
repair the
electronic gadgets and products it
sold. Providing service through its
Geek Squad
instead of just offering product and price would
be a key
differentiator for it.
It hasn't
quite worked out that way, but seeking out
opportunities to
expand the brand has led it
to partnerships in some unlikely places, like at
eBay, where it offers tech support on gadgets
won at auction or bought at
the site, but also
at more traditional retailers such as Target
(NYSE:
TGT ) .
In search of pocket
protectors
Yet much like its homegrown
efforts, the branding opportunities seem to
be
hit or miss. Earlier this week, Target announced
it was severing its
relationship with the tech
guys in the black-and-white Volkswagen
Beetles, saying the six-month experiment had
run its course and it was
not renewing the
partnership.
The discount retailer has
been in sort of an identity crisis of its own
lately,
throwing a lot of options at the wall
to see what sticks in an effort to
jump-start
sales. When it comes to electronics, however, not
much has
clung as it also recently ended its
failed store-within-a-store kiosk
concept it
had with Radio Shack (NYSE: RSH ) .
Unlike
the Radio Shack pairing, where there were some
1,400 kiosks set
up in its stores, Target's
foray into tech support was much more limited --
just 29 stores in Denver and Minneapolis. In
both cases, though, the
problem doesn't seem
to exist within the electronics retailers, but
rather
that Target isn't exactly a destination
spot for gadgetry. Its lineup of
products may
be solid, but analysts have noted they haven't
been as
aggressive as their peers in cutting
prices.
Shades of Circuit City
Target's
hardlines division includes electronics (as well
as video game
hardware and software), but also
music, movies, books, computer
software,
sporting goods, and toys. Even so, it represented
only 18% of
the retailer's revenues in 2012,
down from 20% two years ago. In the
fourth
quarter, the segment suffered a drop in sales in
the mid-single
digits, with electronics
themselves experiencing the worst falloff.
That's probably what led Target to agree to a
year-round price-matching
scheme, as Best Buy
did, to meet the threat that Amazon poses. That
still
might not be enough to fend off
its middle-of-the-road strategy,
straddling
the deep discount world of Wal-Mart on one side
and mid-tier
retailers such as Kohl's, Macy's,
and J.C. Penney on the other.
After all, the
only thing usually found in the middle of the road
are dead
opossums and flattened squirrels. And
if it wants to avoid that fate,
Target's going
to need more than cute tricks like wireless kiosks
and tech
geeks to revive its electronic sales
strategy.
Circuit overload
The battle
between bricks-and-mortar stores and e-commerce
rages on,
with Best Buy caught in the middle.
After what might have been its most
tumultuous
year in history, there are now even more
unanswered
questions about the future for the
big-box electronics retailer. How will
new
leadership perform? Will old leadership take the
company private?
Will a smaller store format
work out for both the company and its brave
investors? Should you be one such brave
investor? To help answer all
these questions,
The Motley Fool has released a new premium
research
report detailing the opportunities --
and the risks -- in store for Best Buy.
Simply
click here now to claim your comprehensive report
today.
Questions：What’re Target’s problems?
What solutions do you suggest?
Case Two
中文案例，运用预测理论，鼓励用英文答