商务英语视听说话题
小叶樟-小学手抄报
商务英语视听说期中考试
云南大学外国语学院英语专业袁雪寒
1. Unit 6 Joan Copper’s presentation
Good
morning and thank you for coming here today. I’m
Joan Copper, the new
PR manager of Snowow
Brewery. What I like to talk about today is how to
improve
the corporate image of our company. My
presentation will be divided into three parts:
the history of Snowow Brewery, our present
situation and how to make some changes
in
order to improve the corporate image. The
presentation will last about five minutes.
If
you have any questions, we will discuss together
after my presentation.
Let’s start with the
history of our company. Our company Brewery was
founded
in 1778, very long time ago of course.
Throughout 235 years we have been always
used
traditional production methods and our products
are fairly antique. Recent years
we also do
European type beer and sales have increased a lot
over the last year. So
that brings us to the
second part, our present situation. We are now
still a family firm
and maybe we’ll continue
to run as a family firm. And then, in spite of the
traditional
production methods, our means of
transportation is very old, too. We also have
horses,
and you may have seen them delivering
the beer to the local pubs. Based on the above
description, let’s move to our final point,
how to make change. First of all, we need
more
invest, so it’s important to consider if we should
change the mode of
management. The next, our
history is the most potential value that we never
explored.
We need to demonstrate it to our
investors and consumers in some particular way,
for
example, to build a museum of our history
and culture, to show them our traditional
production methods, etc. Meanwhile, we need
more advertising. At last, I think we
should
introduce advanced technology and equipment to
increase the production. And
also, the means
of transportation needs to be changed. I think it
will improve our
service level.
So, in
conclusion, if our company wants to improve
corporate image, we should
establish our own
enterprise culture to attract more investors. And
we need to improve
production technology; we
can increase the production and earn a larger
market, as
well as gaining in more consumers.
Well, that’s all my presentation, thank you for
listening. Do you have any questions?
2. Unit 5 Checking in the
Hilton International Hotel
G: Hello, I have a
booking here. I’d like to check in, please.
R:
May I have your name sir?
G: The booking name
is John Henry. And my name is Geoff Bolton.
R: OK. Let me see. John henry, a business
suite, for his client Geoff Bolton. Am I
right?
G: Yes. And what’s the room number?
R: The room is NO. 606. Here is the room card.
Our waiter will show you the way,
then.
G: Thank you. But I have a few questions to
ask.
R: No problem, sir.
G: I’d like to
know when and where the breakfast is served.
R: Basically our breakfast time is from 6:00
to 9:00 am, you can call us to reserve
what
you want and we’ll send to you in 5 minutes.
G: Sounds great. But what’s the phone number
to order a breakfast?
R: It’s 6650337. It’s
just on the paper beside the phone in your room.
And if you want
to make a reservation in our
restaurant for lunch or dinner, just call the same
phone number.
G: Oh! It would be very
convenient. You know I come here for business, so
is there a
room for a meeting of eight people
that I can use?
R: Of course, sir. We offer
any kinds of meeting room for different purpose.
G: Great! How can I use it? Do I need to pay
extra money?
R: You may make a reservation
ahead of your meeting time, one day in advance
would be best. Tell us what kind of room you
need, and what should be included
in the room,
we’ll arrange it. And for Mr. Henry is our VIP ,
the room will be free
for you.
G: Wow!
It’s so considerate of you. And where can I send
the fax?
R: Just in your room, sir. Every
business suite has a fax machine, and you can use
it
for free.
G: OK! So convenient, isn’t
it? I’m eager to live in as soon as possible. By
the way,
what about my room? Does it have a
good view?
R: Absolutely, sir. We arranged a
room facing a lake as required. You can have a
good
view of the lake and the whole city.
G: It’s so cool. I believe it would be the
best hotel I had ever lived.
R: Thank you,
sir. We are doing our utmost to improve our
service level.
G: What time do I have to check
out?
R: The room is booked for five days.
Today is May 1
st
, so you can check out on
May
6
th
, any time is OK.
G: OK.
Got it. One more question. I will come here again
at the end of this month for
another business,
can I book a room for that time?
R: Of course,
sir. You can make another reservation when you
check out. We’ll
arrange a room for you when
you arrive.
G: Fine. Thank you very much.
R: It’s my pleasure.
3.
Speaking to Ms. Black of G&B Company
R: Hello,
G&B Company.
S: Hello, this is Mr. Schulz,
calling from England.
R: Yes, Mr. Schulz. How
can I help you?
S: I’d like to speak to Ms.
Black of International Sales.
R: Fine. Hold
the line please. I’m connecting for you now.
(connected)
R: I’m afraid Ms. Black isn’t
available. He’s gone to Hong Kong on business for
a
few days.
S: When do you expect her
back?
R: Sorry, I don’t know the exact day. Is
it urgent?
S: Yes, very urgent.
R: Can I
take a message for her?
S: Yes, please. Will
you tell her Alaric Schulz called her for changing
conditions of
our contract with your company?
And it’s very urgent.
R: Sure. Sorry, will you
spell your name, please?
S: A-L-A-R-I-C,
Alaric; S-C-H-U-L-Z, Schulz. Alaric Schulz. And
she can call me at
.
R: OK. Call Alaric
Schulz at . But when can Ms. Black call you at
this
number?
S: I can be reached up to 4
o’clock at the above number. If Ms. Black calls
after 4
o’clock, she should call 8560-0000.
R: Got it. Call you at before 4 o’clock, and
call at 8560-0000 after 4
o’clock. Am I right?
S: Correct!
R: OK. I’ll give her the
message.
S: Thanks.
R: You’re welcome.
Goodbye.
4. Unit 4 A Monthly Meeting
M: Good
afternoon, everyone. I’m glad to see you come to
meeting on time. Did you
all get a copy of the
sales figures of last two months?
Together:
Yes.
M: Good. So you have seen from my memo
the purpose of this meeting. Our
company
proposed a new product promotion strategy a month
ago. Now it’s time
to check our results and
decide the promotion is to be carried on.
Together: OK.
M: Now, Henry, what do you
think?
H: Comparing the dataof April with
March’s, the operating revenue is up but not too
much.
M: It’s obvious. So what does it
count for?
H: I think the promotion strategy
is not very effective.
M: OK. And what about
you, Larry?
L: I’m opposite to Henry’s
opinion. Although our operating revenue hasn’t
risen too
much, but the sales volume has
greatly increased. You know, lower price is one
of our strategies.
M: I’m on it.
Increasingsales means our product is gaining in
popularity.
L: Of course, it does.
H: But
have you noticed that the payment for advertising
is increasingly higher?
L: Don’t be silly. New
product needs advertising, doesn’t it?
M:
Definitely. We can cut down some payment for
advertising after we own more
market shares.
L: Our new product has been launched only for
two months. I think we need more
advertising
to get more people known it.
M: OK. We could
discuss that later.
H: Thanks to the lower
price, we get a higher sales volume. But I think
the
salespeople are not motivated. Or our
sales volume will be much higher.
M: Quite
agree. You just pointed out what I worried. What
do you think about it,
Larry?
L: Maybe
they are not satisfied with the bonus system. They
need something to give
them a bit of a push.
M: Do you mean we should raise the bonus?
L: Maybe we could encourage them to sale more.
H: But it also means we need to cut down the
advertising payment. Because our
budget is
limited.
L: But if the sales are promoted, not
only can we get a higher turnover, but also the
salespeople are aroused to be more motivated
owe to the higher bonus.
M: Sounds a great
idea. What do you think about it, Henry?
H:
Actually I think one month is too short to examine
a new strategy. And we could
have a try and
see how it will workin one month.
M: OK.
That’s a deal. Raise the bonus, and carry on other
strategies, see how it will
work in one you
have any other questions?
Together: Nope.M: Well. Let’s stop here.
5. A Job Interview
C: May I come in?
S: Yes, please.
C: Good morning, Sir. My
name is Cai Ming. I am coming to your company for
an
interview as requested.
S: Fine, thank
you for coming, Mr. Cai. Please sit down. I am
John Smith, Assistant
manager for the
Personnel Department.
C: Nice to meet you, Mr.
Smith.
S: Nice to meet you, too. Would you
like to have a cup of coffee or tea?
C: Tea is
fine. Thank you.
S: I’ve read your CV. It
looks good. Now, I wonder if you can tell me more
about
yourself, for example, your personality.
C: Well, I think I’m a serious-minded person.
I’m calm and I don’t panic in crisis. I
like
jokes and have a good sense of humor. And I also
enjoy working with all
kinds of people. I can
even get along with people who are bad-tempered or
something like that.
S: Well, then, what
do you consider your strengths and weaknesses?
C: Strengths and weaknesses? Well, I think my
ability to work with all types of people
is
particular strength.
S: Yes.
C: My
weakness? Er,I suppose I’m a little bit
perfectionist. I’m quite often dissatisfied
with what I’ve done. I always think I can do
better or in a different way.
S: Iwouldn’t
call that a weakness. I’d call that a strength.
C: Well, apart from that, I suppose sometimes
I am not patient enough.
S: Now, can you tell
me about your past experience.
C: I have six
years’ financial industry experience, working for
several companies. For
the past two years, I
have been working in an investment bank.
S:
What qualifications have you had for this
position?
C: I graduated from Peking
University in 2001, majoring in accounting. I
speak fluent
English and I can deal with
bookkeeping and accounting in English quite well.
S: Why did you leave your last position?
C: I want to find a job that is challenging,
where I can grow.
S: Now, is there anything
else you’d like to ask me?
C: Yes. If I get
this job with HDC, would I be able to work abroad
in one of your
overseas branches?
S: Oh,
yes, certainly. Our staff regularly does six-month
placement in other branches.
C: Oh, that’s
great.
S: Right, time is pressing, I’m afraid,
so thank you very much for coming to see me
and we’ll be in touch you before the end of
this week.
C: Thank you for seeing me.
S:
Goodbye.
C: Bye.
6. Job
Responsibilities
Daniel: Hi, I’m Henry. In our
company, I have to manage all aspects of the
product
development process, including
resource allocation, budget requirements and
personnel management. I have to work with
marketing teams to analyze the needs of
the
developing markets and direct our work
accordingly. I’m responsible for creating
and
manage our teams and for overall planning,
execution, and success of the project.
H&J:
You are a manager of the Reseach&Development
Department.
D: Right.
Jack: Hi, I’m
Daniel. Since I was promoted to my present
position four years ago,
I’ve been engaged in
various responsibilities. My responsibilities
include: developing
sales strategies;
achieving sales targets; recruiting and training
sales staff; supervising
and motivating team
performance; expanding the customer base and
ensuring high
levels of customer satisfaction.
H&D: Are you a Sales Manager?
J: Yes.
Henry:Hi, I’m Jack. In my company, I’m
responsible for selecting, developing and
managing a highly competent and motivated
staff of employees; ensuring that
production
is cost-effective and the products are produced on
time and of good quality.
Moreover, I have to
work out the human and material resources needed.
I’m also
responsible for identifying the
training needs of our staff and cultivating a
culture
continuous improvement in all aspects
of manufacturing.
D&J: I think you are a
manager of the Production Department.
H:
Correct.