IATA协议英文版本(98v)

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STANDARD GROUND HANDLING AGREEMENT (SGHA)


between:

and:


The agreement consists of:

MAIN AGREEMENT, and, as required,
ANNEX A (description of services)


CONTENTS OF MAIN AGREEMENT

DEFINITIONS AND TERMINOLOGY

ARTICLE 1

ARTICLE 2

ARTICLE 3

ARTICLE 4

ARTICLE 5

ARTICLE 6

ARTICLE 7

ARTICLE 8

ARTICLE 9

ARTICLE 10 STAMP DUTIES, REGISTRATION FEES

ARTICLE 11 DURATION, MODIFICATION AND TERMINATION




IATA AHM 810 APRIL 1998
ARBITRATION
LIABILITY AND INDEMNITY
ACCOUNTING AND SETTLEMENT
REMUNERATION
STANDARD OF WORK
CARRIER'S REPRESENTATION
SUBCONTRACTING OF SERVICES
FAIR PRACTICES
PROVISION OF SERVICES
ANNEX(ES) B (location(s), agreed services and charges)
Page 1


DEFINITIONS AND TERMINOLOGY

For the sake of clarity, the following definitions and terminology apply to the SGHA;

AIRPORT TERMINAL means all buildings used for arrival and departure handling of
aircraft.

ARRANGE (or MAKE ARRANGEMENTS FOR) implies that the Handling Company
may request an outside agency to perform the service in question. The charge of the
outside agency shall be paid by the Carrier. The Handling Company assumes no liability
toward the Carrier for such arrangements.

AS MUTUALLY AGREED or BY MUTUAL AGREEMENT or BY THE
CARRIER'S REQUEST, it is recommended that, whenever this terminology is used,
such items be supported by specific documentation or reference.

CARGO includes the Carrier’s service cargo and company mail.

THE CARRIER'S AIRCRAFT means any aircraft owned, leased, chartered, hired or
operated or otherwise utilised by or on behalf of the Carrier and in respect of which the
Carrier has either expressly or implicitly contracted, instructed or otherwise requested the
Handling Company to perform or carry out any ground handling service(s).

DEPARTURE CONTROL SYSTEM (DCS) means an automated method of performing
check-in, capacity and load control and dispatch of flights.

ELECTRONIC DATA INTERCHANGE (EDI) means the computer-to-computer
(application-to-application program processing) transmission of business data in a standard
format.

LOADS means baggage, cargo, mail and any aircraft supplies including ballast.

OWNING CARRIER means a carrier who is the owner or lessee of a Unit Load Device.

PASSENGERS includes the Carrier's service and free passengers.

PROVIDE implies that the Handling Company itself assumes responsibility for the
provision of the service in question.

RECEIVING CARRIER means a carrier who receives a Unit Load Device from a
transferring carrier at a transfer point.

SPECIAL SHIPMENTS means, for example, perishables, live animals, valuables,
vulnerable cargo, news material, dangerous goods etc.

SPECIALISED CARGO PRODUCTS means, for example, express cargo, courier
shipments, same day delivery.

Page 2


TECHNICAL LANDING is a landing for other than commercial reasons where no
physical change of load occurs.

TICKET means either the document entitled
any electronic ticket data held in the Carrier's data base.

TRANSFERRING CARRIER means a carrier who transfers a Unit Load Device to a
receiving carrier at a transfer point.

TRANSIT FLIGHT is an aircraft making an intermediate landing for commercial reasons
where a change of load occurs.

TRUCK HANDLING means loading andor unloading a truck operating as a Truck
Service.

TRUCK SERVICE means a service operated by truck on behalf of an airline carrying
loads documented in accordance with the applicable IATA andor ICAO rules, regulations
and procedures. In the Main Agreement and in Annex A, the word “aircraftwill read

meant under the above definitions. In Section 5, Item 5.3.1 (a) of Annex A, the word

cargo between warehouse and truck or between two trucks or between two warehouses.

TURNROUND FLIGHT is an aircraft terminating a flight and subsequently originating
another flight following a complete change of load.

UNIT LOAD DEVICES (ULDS) means devices which interface directly with an aircraft
restraint system and are registered by the IATA ULD Technical Board.









Page 3


MAIN AGREEMENT


An Agreement made between:
having its principal office at:
hereinafter referred to as 'the Carrier' or 'the Handling Company' as the case may be,
and:

having its principal office at:

hereinafter referred to as 'the Handling Company’ or 'the Carrier', as the case may be,

[the Carrier andor the Handling Company may hereinafter be referred to as


WHEREBY THE PARTIES AGREE AS FOLLOWS:


ARTICLE 1

PROVISION OF SERVICES

1.1 General

The services will be made available within the limits of possibilities of the Handling
Company and in accordance with the applicable IATA andor ICAO andor other
governing rules, regulations and procedures.

It is not considered necessary or possible to specify every detail of the services it being
generally understood what such services comprise and the standards to be attained in
their performance.

1.2 Documents for Ground Handling

Documents used for ground handling will be the Handling Company's own
documents, where applicable, provided these documents comply with standardised
formats that may apply under IATA andor ICAO andor other governing rules,
regulations and procedures.

1.3 Scheduled Flights

The Handling Company agrees to provide for the Carrier's Aircraft for flights
operating on an agreed schedule at the location(s) mentioned in the Annex(es) B,
those services of Annex A as are listed in the Annex B for the respective locations.
The Carrier, in turn, agrees to inform the Handling Company as soon as possible
about any changes of schedule andor frequencies andor types of aircraft.

Page 4


1.4


Extra Flights
The Handling Company will also provide the services to the Carrier's Aircraft for
flights in addition to the agreed schedule at the same locations, provided that
reasonable prior notice is given and the provision of such additional services will not
prejudice commitments already undertaken.
Priority
In case of multiple handling, priority shall, as far as possible, be given to aircraft
operating on schedule.
Emergency Assistance
In case of emergency, including but not limited to, forced landings, accidents or acts
of violence, the Handling Company shall without delay and without waiting for
instructions from the Carrier take all reasonable and possible measures to assist
passengers and crew and to safeguard and protect from loss or damage baggage, cargo
and mail carried in the aircraft.
The Carrier shall reimburse the Handling Company at cost for any extra expenses
incurred in rendering such assistance.
Additional Services
As far as possible, the Handling Company will, upon request, provide to the Carrier
any additional services. Such services may be governed by special conditions to be
agreed between the Parties.
Other Locations
In case of occasional flights of the Carrier’s Aircraft at locations which are not
designated in the present Agreement, where the Handling Company maintains a
ground handling organisation, the Handling Company shall, on request, make every
effort, subject to the means locally available, to furnish necessary services.

1.5



1.6





1.7



1.8




ARTICLE 2

FAIR PRACTICES

2.1 The Handling Company will take all practicable measures to ensure that sales
information contained in the Carrier’s flight documents is made available for the
purposes of the Carrier only.



2.2 Neither Party to this Agreement shall disclose any information contained in Annex(es)
B to outside parties without the prior consent of the other Party, unless such
Page 5


information is specifically required by applicable law or by governmental or
authorities' regulations, in which case the other Party will be notified accordingly.


ARTICLE 3

SUBCONTRACTING OF SERVICES

3.1 The Handling Company is entitled to delegate any of the agreed services to
subcontractors with the Carrier’s consent, which consent shall not be unreasonably
withheld. It is understood that, in this case, the Handling Company shall nevertheless
be responsible to the Carrier for the proper rendering of such services as if they had
been performed by the Handling Company itself. Any subcontracting of services will
be recorded in the Annex(es) B concerned.

3.2 The Carrier shall not appoint any other person, company or organisation to provide the
services which the Handling Company has agreed to provide by virtue of this
Agreement, except in such special cases as shall be mutually agreed between the
Parties.


ARTICLE 4

CARRIER'S REPRESENTATION

4.1 The Carrier may maintain at its own cost, its own representative(s) at the location(s)
designated in the Annex(es) B. Such representative(s) and representative(s) of the
Carrier's Head Office may inspect the services furnished to the Carrier by the
Handling Company pursuant to this Agreement, advise and assist the Handling
Company and render to the Carrier's clients such assistance as shall not interfere with
the furnishing of services by the Handling Company.

4.2 The Carrier may, by prior written notice to the Handling Company and at its own cost,
engage an organisation (hereinafter referred to as 'the Supervisor') to supervise the
services of the Handling Company at the location(s) designated in Annex(es) B. Such
notice shall contain a description of the services to be supervised.

The Supervisor shall have the same authority as defined above in Sub-Article 4.1 for
the Carrier's own representative.

4.3 Such assistance, when performed by the Carrier’s representative(s) andor
Supervisor(s) will be the sole responsibility of the Carrier, unless requested by the
Handling Company.


ARTICLE 5

STANDARD OF WORK

Page 6


5.1



The Handling Company shall carry out all technical and flight operations services in
accordance with the Carrier's instructions, receipt of which must be confirmed in
writing to the Carrier by the Handling Company.
In the case of absence of instructions by the Carrier, the Handling Company shall
follow its own standard practices and procedures.
Other services also having a safety aspect, for example, load control, loading of
aircraft and handling of dangerous goods, shall be carried out in accordance with
applicable IATA andor ICAO andor other governing rules, regulations and
procedures.

5.2 All other services shall be provided in accordance with standard practices and
procedures usually followed by the Handling Company and in accordance with world-
wide industry standards. The Handling Company will comply with reasonable
requests of the Carrier as long as these do not conflict with the applicable orders and
regulations of the appropriate authorities.
The Handling Company agrees to take all possible steps to ensure that, with regard to
contracted services, the Carrier’s Aircraft, crews, passengers and load receive
treatment not less favourable than that given by the Handling Company to other
Carriers or its own comparable operation at the same location.
The Handling Company agrees to ensure that authorisations of specialised personnel
performing services for the Carrier are kept up-to-date. If at any time the Handling
Company is unable to provide authorised personnel as requested by the Carrier, the
Handling Company shall inform the Carrier immediately.
The Carrier shall supply the Handling Company with sufficient information and
instructions to enable the Handling Company to perform its handling properly.
In the provision of the services as a whole, due regard shall be paid to safety, security,
local and international regulations, applicable IATA andor ICAO andor other
governing rules, regulations and procedures and the aforementioned request(s) of the
Carrier in such a manner that delays and damage to the Carrier's Aircraft and load are
avoided and the general public is given the best impression of air transport.
The Handling Company must report to the Carrier's representative immediately all
loss of or damage, threatened or actual, to aircraft and loads noticed in the course of
the handling or which in any other way comes to the knowledge of the Handling
Company.
The Parties shall reach mutual agreement on the quality standards for any services, not
excluding those covered by Sub-Article 5.1 above. Such quality standards for a
specific location may form part of the applicable Annex B. The Handling Company
agrees to take all possible steps to ensure that, with regard to contracted services, the
agreed upon quality standards will be met.

5.3.

5.4

5.5

5.6

5.7

5.8


Page 7


ARTICLE 6

REMUNERATION

6.1 In consideration of the Handling Company providing the services, the Carrier agrees
to pay to the Handling Company the charges set out in the respective Annex(es) B.
The Carrier further agrees to pay the proper charges of the Handling Company and to
discharge all additional expenditure incurred for providing the services referred to in
Sub- Articles 1.4, 1.6, 1.7 and 1.8.

6.2 The charges set out in Annex(es) B do not include:

 any charges, fees or taxes imposed or levied by the Airport, Customs or other
authorities against the Carrier or the Handling Company in connection with the
provision of services herein by the Handling Company or in connection with the
Carrier's flights.
 expenses incurred in connection with stopover and transfer passengers and with
the handling of passengers for interrupted, delayed or cancelled flights.

Such charges, fees, taxes or other expenses as outlined above shall be borne
ultimately by the Carrier;


ARTICLE 7

ACCOUNTING AND SETTLEMENT

7.1 The Handling Company shall invoice the Carrier monthly with the charges arising
from the provision of the handling services of Annex A as listed in Annex(es) B at the
rates of charges set out in Annex(es) B.

7.2 Settlement shall be effected through the IATA Clearing House unless otherwise
agreed in Annex(es) B.


ARTICLE 8

LIABILITY AND INDEMNITY

In this Article, all references to:

(a) “the Carrieror Handling Companyshall include their employees,
servants, agents and subcontractors;

(b)
of ground handling services included in Annex A, whether fixed or mobile, and

(c)

Page 8



8.1 Except as stated in Sub- Article 8.5, the Carrier shall not make any claim against the
Handling Company and shall indemnify it (subject as hereinafter provided) against
any legal liability for claims or suits, including costs and expenses incidental thereto,
in respect of:
(a) delay, injury or death of persons carried or to be carried by the Carrier;


(b) injury or death of any employee of the Carrier;

(c)

(d) damage to or loss of property owned or operated by, or on behalf of, the Carrier
and any consequential loss or damage;

arising from an act or omission of the Handling Company in the performance of this
Agreement unless done with intent to cause damage, death, delay, injury or loss or
recklessly and with the knowledge that damage, death, delay, injury or loss would
probably result.

PROVIDED THAT all claims or suits arising hereunder shall be dealt with by the
Carrier; and

PROVIDED ALSO THAT the Handling Company shall notify the Carrier of any
claims or suits without undue delay and shall furnish such assistance as the Carrier
may reasonably require.

PROVIDED ALSO THAT where any of the services performed by the Handling
Company hereunder relate to the carriage by the Carrier of passengers, baggage or
cargo direct to or from a place in the United States of America then if the limitations
of liability imposed by Article 22 of the Warsaw Convention would have applied if
any such act or omission had been committed by the Carrier but are held by a Court
not to be applicable to such act or omission committed by the Handling Company in
performing this Agreement then upon such decision of the Court the indemnity of the
Carrier to the Handling Company hereunder shall be limited to an amount not
exceeding the amount for which the Carrier would have been liable if it had
committed such act or omission.

8.2 The Carrier shall not make any claim against the Handling Company in respect of
damage, death, delay, injury or loss to third parties caused by the operation of the
Carrier's aircraft arising from an act or omission of the Handling Company in the
performance of this Agreement unless done with intent to cause damage, death, delay,
injury or loss or recklessly and with knowledge that damage, death, delay, injury or
loss would probably result.
damage to or delay or loss of baggage, cargo or mail carried or to be carried by
the Carrier, and


8.3 (a) Notwithstanding the provisions of Sub-Article 8.1, in the case of claims rising
Page 9


out of surface transportation which is provided on behalf of the Carrier and is
part of the operation of loadingembarking or unloadingdisembarking andor is
covered by the Carrier's Contract of Carriage the indemnity shall not exceed the
limits specified in the said Contract of Carriage.

(b) In the case of claims arising out of surface transportation which is not provided
on behalf of the Carrier andor is not part of the operation of loadingembarking
or unloadingdisembarking andor is not covered by the Carrier's Contract of
Carriage the waiver and indemnity herein contained shall not apply.

8.4

(a)

(b) damage to or loss of property owned or operated by, or on behalf of, the
Handling Company and any consequential loss or damage;

arising from an act or omission of the Carrier in the performance of this Agreement
unless done with intent to cause damage, death, delay, injury or loss or recklessly and
with knowledge that damage, death, delay, injury or loss would probably result.

8.5 Notwithstanding Sub- Article 8.1 (d), the Handling Company shall indemnify the
Carrier against any physical loss of or damage to the Carrier's Aircraft caused by the
Handling Company's negligent operation of ground support equipment PROVIDED
ALWAYS THAT the Handling Company's liability shall be limited to any such loss
of or damage to the Carrier's Aircraft not exceeding the limits stated in Annex(es) B
which shall not, in any event, exceed USD 1,500,000 except that loss or damage in
respect of any incident below USD 3,000 shall not be indemnified.
For the avoidance of doubt, save as expressly stated, this Sub-Article 8.5 does not
affect or prejudice the generality of the provisions of Sub-Article 8.1 including the
principle that the Carrier shall not make any claim against the Handling Company and
shall indemnify it against any liability in respect of any and all consequential loss or
damage howsoever arising.
injury to or death of any employees of the Handling Company, its servants,
agents or subcontractors; and
The Handling Company shall not make any claim against the Carrier and shall
indemnify it (subject as hereinafter provided) against any legal liability for claims or
suits, including costs and expenses incidental thereto, in respect of:




ARTICLE 9

ARBITRATION

9. 1 Any dispute or claim concerning the scope, meaning, construction or effect of this
Agreement or arising therefrom shall be referred to and finally settled by arbitration in
accordance with the procedures set forth below and, if necessary, judgement on the
award rendered may be entered in any Court having jurisdiction thereof:

Page 10


(1) If the Parties agree to the appointment of a single arbitrator the arbitral tribunal
shall consist of him alone. The arbitrator may be appointed either directly by the
Parties or, at their request, by the IATA Director General.

(2) If they do not so agree to the appointment of a single arbitrator, the arbitral
tribunal shall consist of three arbitrators appointed as follows:

(a) If only two Parties are involved in the dispute each Party shall appoint one
of the three arbitrators. Should either Party fail to appoint his arbitrator
such appointment shall be made by the IATA Director General;

(b) if more than two parties are involved in the dispute they shall jointly agree
on the appointment of two of the arbitrators. Failing unanimous agreement
thereon, such appointment shall be made by the IATA Director General;

(c) the two arbitrators appointed in the manner provided above shall appoint
the third arbitrator, who shall act as chairman. Should they fail to agree on
the appointment of the third arbitrator, such appointment shall be made by
the IATA Director General.

(3) The IATA Director General may, at the request of any Party concerned, fix any
time limit he finds appropriate within which the Parties or the arbitrators
appointed by the Parties, shall constitute the arbitral tribunal. Upon expiration
of this time limit, the IATA Director General shall take the action prescribed in
the preceding paragraph to constitute the tribunal.

(4) When the arbitral tribunal consists of three arbitrators, its decision shall be
given by a majority vote.

(5) The arbitral tribunal shall settle its own procedure and if necessary shall decide
the law to be applied. The award shall include a direction concerning allocation
of costs and expenses of and incidental to the arbitration (including arbitrator
fees).

(6) The award shall be final and conclusively binding upon the Parties.



ARTICLE 10

STAMP DUTIES, REGISTRATION FEES

10.1 All stamp duties and registration fees in connection with this Agreement, which may
be prescribed under the national law of either Party to this Agreement, are payable by
that Party.

10.2 All stamp duties and registration fees in connection with this Agreement, which may
be prescribed under the national law of the location(s), as mentioned in the Annex(es)
Page 11


B and not being a location situated in the country of either Party to this Agreement
will be shared equally between the Parties.


ARTICLE 11

DURATION, MODIFICATION AND TERMINATION

11.1 This Agreement shall be effective from............................ It shall supersede any
previous arrangements between the Parties governing the provision of services at
locations for which there are valid Annex(es) B to this Agreement.

11.2 Modification of, or additions to this Agreement shall be recorded in Annex(es) B.

11.3 Any notice referred to under this Article 11 given by one Party under this Agreement
shall be deemed properly given if sent by registered letter to the respective Head
Office of the other Party.

11.4 This Main Agreement shall continue in force until terminated by either Party giving
sixty days prior notice to the other Party.

11.5 Termination by either Party of all or any part of the services to be furnished at a
specific location requires sixty days prior notice to the other Party. In the event of part
termination of services, consideration shall be given to an adjustment of charges.

11.6 In the event of the Carrier's or the Handling Company's permit(s) or other
authorisation(s) to conduct its air transportation services, or to furnish the services
provided for in the Annex(es) B, wholly or in part, being revoked, cancelled, or
suspended, that Party shall notify the other Party without delay and either Party may
terminate the Agreement or the relevant Annex(es) B at the effective date of such
revocation, cancellation or suspension by giving to the other Party notice thereof
within twenty-four hours after such event.

11.7 Either Party may terminate this Agreement and its Annexes at any time if the other
Party becomes insolvent, makes a general assignment for the benefit of creditors, or
commits an act of bankruptcy or if a petition in bankruptcy or for its reorganisation or
the readjustment of its indebtedness be filed by or against it, provided the petition is
found justified by the appropriate authority, or if a receiver, trustee or liquidator of all
or substantially all of its property be appointed or applied for.

11.8 Both Parties shall be exempt from obligation if prompt notification is given by either
Party in respect of any failure to perform its obligations under this Agreement arising
from any of the following causes;

- labour disputes involving complete or partial stoppage of work or delay in the
performance of work;

- force majeure or any other cause beyond the control of either Party.

Page 12


11.9

In the event of the Agreement or part thereof being terminated by notice or
otherwise, such termination shall be without prejudice to the accrued rights and
liabilities of either Party prior to termination.
11.10 The Handling Company shall have the right at any time to vary the charges set out in
the Annex(es) B provided, however, that the Handling Company has given notice in
writing to the Carrier not less than thirty days prior to the revised charges becoming
effective. The notice shall specify the revised charges which the Handling Company
proposes to introduce, together with the date on which they are to be brought into
effect.

Notwithstanding the foregoing, when schedule changes as mentioned in Sub-Article
1.3 affect the handling costs, the Handling Company shall have the right to adjust the
charges as from the date of the schedule change provided that the Handling Company
does so within thirty days of the schedule change.


Signed the

at

for and on behalf of for and on behalf of
at
Signed the


by



by
STANDARD GROUND HANDLING AGREEMENT

Annex A - Ground Handling Services

to the Standard Ground Handling Agreement



effective from:

Page 13





between:


the case may be,




and:







This Annex A
is valid from:




and replaces:










hereinafter referred to as 'the Carrier' or 'the Handling Company', as


hereinafter referred to as ‘the Handling Company’ or 'the Carrier',
as the case may be.


IATA AHM 810 APRIL 1998
Page 14


TABLE OF CONTENTS


SECTION 1.

1.1

SECTION 2.


2.1
2.2
2.3

SECTION 3.

3.1
3.2

SECTION 4.

4.1
4.2
4.3
4.4
4.5
4.6

SECTION 5.

5.1
5.2
5.3
5.4
5.5

SECTION 6.

6.1
6.2
6.3
6.4
6.5
6.6
6.7



SECTION 7.
REPRESENTATION AND ACCOMMODATION
General
LOAD CONTROL, COMMUNICATIONS AND DEPARTURE
CONTROL SYSTEM
Load Control
Communications
Departure Control System (DCS)
UNIT LOAD DEVICE (ULD) CONTROL
Handling
Administration
PASSENGERS AND BAGGAGE
General
Departure
Arrival
Baggage Handling
RemoteOff Airport Services
lntermodal Transportation
CARGO AND POST OFFICE MAIL
Cargo Handling - General
Outbound (Export) Cargo
lnbound (Import) Cargo
TransferTransit Cargo
Post Office Mail
RAMP
Marshalling
Parking
Ramp to Flight Deck Communication
LoadingEmbarking and UnloadingDisembarking
Starting
Safety Measures
Moving of Aircraft
AIRCRAFT SERVICING
Page 15









7.1
7.2
7.3
7.4
7.5
7.6
7.7
7.8

SECTION 8.

8.1
8.2

SECTION 9.

9.1
9.2
9.3
9.4

SECTION 10.

Exterior Cleaning
Interior Cleaning
Toilet Service
Water Service
Cooling and Heating
De- icingAnti-icing Services and SnowIce Removal According to the
Carrier's Instructions
Cabin Equipment and lnflight Entertainment Material
Storage of Cabin Material
FUEL AND OIL
Fuelling andor Defuelling
Replenishing of Oils and Fluids
AIRCRAFT MAINTENANCE
Routine Services
Non-routine Services
Material Handling
Parking and Hangar Space
FLIGHT OPERATIONS AND CREW ADMINISTRATION
10.1 General
10.2 Flight Preparation at the Airport of Departure
10.3 Flight Preparation at a Point Different from the Airport of Departure
10.4 In-flight Assistance
10.5 Post-flight Activities
10.6 In-flight Re-despatch
10.7 Crew Administration

SECTION 11. SURFACE TRANSPORT

11.1 General
11.2 Special Transport

SECTION 12. CATERING SERVICES

12.1 Liaison and Administration
12.2 Catering Ramp Handling

SECTION 13. SUPERVISION AND ADMINISTRATION

13.1 Supervisory Functions of Services Provided by Others
13.2 Administrative Functions

SECTION 14. SECURITY
Page 16













14.1 Passengers and Baggage Screening and Reconciliation
14.2 Cargo and Post Office Mail
14.3 Catering
14.4 Aircraft Security
14.5 Additional Security Services
Page 17


SECTION 1 - REPRESENTATION AND ACCOMMODATION

1.1

1.1.1

1.1.2

1.1.3

1.1.4

1.1.5




1.1.6


As mutually agreed, effect payment, on behalf of the Carrier, including but not limited
to:
(a) airport, customs, police and other charges relating to the services performed.
(b) cost for provisions of bond guarantee.
(c) out-of-pocket expenses, accommodation, transport, etc..
Provide office space for the Carrier抯 representative(s).
Inform all interested Parties concerning movements of the Carrier's aircraft.
Indicate that the Handling Company is acting as handling agent for the Carrier.
Liaise with local authorities.
If required, arrange guarantee or bond to facilitate the Carrier's activities.
General
SECTION 2 - LOAD CONTROL, COMMUNICATIONS AND
DEPARTURE CONTROL SYSTEM

2.1

2.1.1

2.1.2






2.1.3



Load Control
Convey and deliver flight documents between the aircraft and appropriate airport
buildings.
(a) Prepare
(b) Sign
(c) Distribute
(d) Clear
(e) File
as appropriate, documents, including but not limited to, loading instructions,
loadsheets, balance charts, Captain's load information and manifests, in accordance
with local or international regulations or as reasonably required by the Carrier.
(a) Compile
(b) Despatch
statistics, returns and reports, as mutually agreed.
2.2

2.2.1


Communications
(a) Compile
(b) Despatch and receive
all messages in connection with the services performed by the Handling Company,
using the Carrier's originator code or double signature procedure, as applicable. Inform
the Carrier抯 representative of the contents of such messages. Charges for transmitting
messages may be recharged to the Carrier.

Page 18


2.2.2



2.2.3


Maintain a message file containing all above mentioned messages pertaining to each
flight for ninety days.
(a) Provide
(b) Operate
suitable means of communication between the ground station and the Carrier's aircraft.

2.3 Departure Control System (DCS)





2.3.1 (a) Provide
(b) Operate
equipment and facilities to allow the Handling Company access to the Carrier's DCS, as
mutually agreed.

2.3.2 Access the following facilities in the Carrier's DCS:
(a) Training programme.
(b) Check-in.
(c) Boarding Control.
(d) Baggage reconciliation.
(e) Baggage tracing.
(f) Load Control.
(g) Other services, as mutually agreed.

SECTION 3 - UNIT LOAD DEVICE (ULD) CONTROL

3.1

3.1.1
Handling
(a) Provide
or
(b) Arrange for
suitable storage space for ULDs, as mutually agreed.
Apply correct storage and handling techniques in accordance with the Carrier's
requirements.

Take appropriate action to prevent theft or unauthorised use of, or damage to the
Carrier's ULDs in the custody of the Handling Company. Notify the Carrier
immediately of any damage to or loss of such items.


3.1.2
3.1.3
3.2

3.2.1


Administration
(a)
(b)
(c)

Take physical inventory of ULD stock and maintain a stock record.
Compile and despatch ULD Control Messages (UCM), according to UCM
procedure.
Compile and despatch Stock Check Messages (SCM), as mutually agreed.
3.2.2

3.2.3
Prepare ULD exchange control (LUC) for all transfers of ULDs and obtain signature(s)
of the transferring and receiving carrier(s) or approved third parties and distribute
copies according to the Carrier's instructions.
Handle lost, found and damaged ULD matters and notify the Carrier of such
irregularities.
Page 19




SECTION 4 - PASSENGERS AND BAGGAGE

4.1
4.1.1

4.1.2

4.1.3













4.1.4

4.1.5

4.1.6

4.1.7

4.1.8

General
Inform passengers andor public about time of arrival andor departure of Carrier's
aircraft and surface transport.
Make arrangements for stopover, transfer and transit passengers and their baggage and
inform them about services available at the airport.
When requested by the Carrier,
(a) provide
or
(b) arrange for
special equipment, facilities and specially trained personnel, as available, for assistance
to
(1) unaccompanied minors.
(2) disabled passengers.
(3) VIPs.
(4) transit without visa passengers (TWOVs).
(5) deportees.
(6) others, as specified.
Additional costs may be recharged to the Carrier.
Take care of passengers when flights are interrupted, delayed or cancelled, according to
instructions given by the Carrier. If instructions do not exist, deal with such cases
according to the practice of the Handling Company.
If applicable, arrange storage of baggage in the Customs’ bonded store if required (any
fees to be paid by the passenger).
Notify the Carrier of complaints and claims made by the Carrier's clients and, process
such claims, as mutually agreed.
Handle lost, found and damaged property matters, as mutually agreed.
Report to the Carrier any irregularities discovered in passenger and baggage handling.
4.1.9 (a) Provide
or
(b) Arrange for
(1) check-in position(s),
(2) service counter(s) desk(s) for other purposes,
(3) lounge facilities,
as specified in Annex(es) B.




4.1.10


(a)
or
(b)
Provide
Arrange for
Page 20




personnel andor facilities for porter service.



4.2 Departure
4.2.1 Check and ensure
(a) that tickets are valid for the flight(s) for which they are presented. The check
shall not include the fare
(b) when requested, check that tickets presented are not blacklisted in the industry
ticket service data base. Blacklisted documents shall not be honoured and
immediately reported to the Carrier, as mutually agreed.
4.2.2

4.2.3




4.2.4





4.2.5

4.2.6

4.2.7





4.2.8

4.2.9

4.2.10

4.2.11

4.2.12


By mutual agreement, check travel documents (passports, visas, vaccination and other
certificates) for the flight(s) concerned, but without the Handling Company having any
liability.
(a)

(b)

Weigh andor measure (as applicable), and tag checked and unchecked
baggage.
Effect the conveyance of checked baggage from the baggage check-in position
to the baggage sorting area.

Additional costs for baggage requiring special handling may be recharged to the Carrier.
(a)
(b)
for
(1)
(2)
Enter baggage figures on passengers’ ticket(s) and detach applicable flight
coupon(s)
Enter baggage figures for ticketless passengers, as mutually agreed
initial flight.
subsequent flight(s).
By mutual agreement, make out excess baggage ticket(s), collect excess baggage
charge(s) and detach applicable excess baggage coupon(s).
As mutually agreed, collect airport and or any other service charges from departing
passengers accounting therefor to the appropriate authorities.
(a)
(b)
for
(1)
(2)
Carry out the Carrier's seat allocation or selection system
Issue boarding pass(es)
initial flight.
subsequent flight(s).
Direct passengers through controls to the aircraft.
Carry out head check of passengers upon embarkation. (Count to be compared with
aircraft documents.)
Handle Denied Boarding Compensation cases, as agreed with the Carrier.
Provide facility for accepting and processing of unaccompanied baggage.
(a)
(b)
(c)
Provide
Manage
Maintain
Page 21


automated check-in device(s), as mutually agreed. Additional costs may be recharged to
the Carrier.

4.3 Arrival
4.3.1 Direct passengers from aircraft through controls to the terminal landside area.

4.3.2 Deliver baggage in accordance with local procedures.

4.4 Baggage Handling

4.4.1 Handle baggage in the baggage sorting area.

4.4.2 Prepare for delivery onto flights
(a) bulk baggage.
(b) ULDs.
according to the Carrier's instructions.

4.4.3 Establish the weight of built-up ULDs.

4.4.4 (a) Offload bulk baggage from vehicles.
(b) Break down andor empty ULDs.
(c) Check incoming baggage for transfer connections.

4.4.5 (a) Sort transfer baggage.
(b) Store transfer baggage for a period to be mutually agreed prior to despatch.

4.4.6 (a) Provide
or
(b) Arrange for
transport of transfer baggage to the sorting area of the receiving carrier.

4.4.7 Handle crew baggage, as mutually agreed.

4.5 RemoteOff Airport Services

4.5.1 Inform passengerspublic about time of arrivaldeparture.

4.5.2 Receive departing passengers and baggage.

4.5.3 Carry out passenger and baggage handling as described in Sub-Sections 4.1 and
where applicable.

4.5.4 Direct departing passengers to connecting transport to the airport.

4.5.5 Receive passengers arriving from the airport.

4.5.6 Deliver baggage to passengers in accordance with local procedures.
4.6 lntermodal Transportation
Departure by rail, road or sea
Page 22
4.2,


4.6.1

4.6.2
Receive departing passengers and baggage from the Carrier.
Carry out passenger and baggage handling as described in Sub-Sections 4.1 and 4.2,
where applicable, substituting road or sea transportationfor 揳ircraftand

Direct departing passengers to connecting transport.
If applicable, load baggage on connecting transport, as directed by the rail, road or sea
transporter.

4.6.3

4.6.4



4.6.5

4.6.6
Arrival by rail, road or sea
Receive arriving passengers and baggage from the rail, road or sea transporter.
Carry out passenger and baggage handling as described in Sub-Sections 4.1 and 4.3,
where applicable, substituting road or sea transportationfor 揳ircraftand

Direct arriving passengers through controls to the Carrier's flight departure services.
If applicable, offload baggage from connecting transport, as directed by the rail, road
or sea transporter and transfer it to the Carrier's airport services.

4.6.7

4.6.8


SECTION 5 - CARGO AND POST OFFICE MAIL

5.1



5.1.1












5.1.2




Cargo Handling - General
Facilities and Equipment
(a) Provide
(b) Arrange
suitable warehouse and handling facilities for
(1) general cargo.
(2) special shipments.
(3) specialised cargo products.
(c) Store cargo for a period to be mutually agreed,
(d) Take appropriate action to prevent theft of, or damage to cargo, as mutually
agreed.
(a) Provide
(b) Arrange
suitable equipment for the handling of
(1) general cargo,
(2) special cargo,
Page 23





5.1.3







(3) specialised cargo products,
as mutually agreed.
(a) Provide
(b) Arrange
handling services for
(1) general cargo,
(2) special cargo,
(3) specialised cargo products,
as mutually agreed.


5.1.4



5.1.5

Document Handling
(a) Issue
(b) Obtain
receipt upon delivery of cargo.
Receive, process and send all or any messages as required by the Carrier and as mutually
agreed.


5.1.6
5.1.7
Customs Control
Place cargo under Customs control, if required, and clear discrepancies in accordance
with local regulations.
Present to Customs, as required, cargo for physical examination.


5.1.8

5.1.9

5.1.10
5.1.11




5.1.12
Irregularities Handling
Take immediate action in accordance with the Carrier's andor local authorities'
instructions in respect of irregularities, damage or mishandling of dangerous goods and
other special shipments.
Report to the Carrier any irregularities discovered in cargo handling.
Handle lost, found and damaged cargo matters, as mutually agreed.
(a) Notify the Carrier of complaints and claims, giving supporting data.
(b) Process such claims, as mutually agreed.
Miscellaneous

Take appropriate action to prevent theft or unauthorised use of, or damage to, the Carrier's
pallets, containers, nets, straps, tie-down rings and other material in the custody of the
Handling Company. Notify the Carrier immediately of any damage to or loss of such
items.
Handle, as mutually agreed,
(a) diplomatic cargo.
(b) diplomatic mail.
(c) company mail.

5.1.13





Page 24


5.2

5.2.1





5.2.2

5.2.3




5.2.4




Outbound (Export) Cargo
Physical Handling
Accept cargo in accordance with the Carrier's instructions, ensuring that
(a) machine-readable cargo labels are affixed and processed, where applicable.
(b) shipments are
(c) the weight and volume of the shipments are checked.
(d) the regulations for the carriage of special cargo, particularly the IATA Dangerous
Goods Regulations (DGR), IATA Live Animals Regulations (LAR), and others have been
adhered to.
Tally and assemble for despatch cargo for the Carrier抯 flights.
Prepare
(a) bulk cargo
(b) ULDs
for delivery onto flights.
Establish the weight of
(a) bulk load
(b) built-up ULDs
and provide the load control unit with deadload weights.


Document Handling
Check all documents to ensure shipment may be carried in accordance with the
Carrier's requirements. The check shall not include the rates charged.
Obtain capacitybooking information for the Carrier's flights.
Split airwaybill sets. Forward applicable copies of manifests and air waybills, as
mutually agreed.
Prepare cargo manifests.
Provide the load control unit with Special Load Notification, as required.
Where applicable, return copy of airwaybill to shipper, endorsed with flight details.
5.2.5 (a)

(b)
(c)

(d)
(e)
(f)




5.2.6

5.2.7


Customs Control
Obtain Customs export clearance.
Prepare Customs documentation, for example, for cross-border truck services, as mutually
agreed.

5.3 lnbound (import) Cargo
Physical Handling
(a) Offload bulk cargo from vehicles, when applicable.
(b) Break down andor empty ULDs.
(c) Check incoming cargo against airwaybills and manifests.



5.3.1


Page 25



5.3.2


Release cargo to the consignee or agent upon proper release by Customs and other
government agencies, as required.


5.3.3


5.3.4




Document Handling
(a) Notify consignee or agent of arrival of shipments, in accordance with applicable
instructions.
(b) Make available cargo documents to consignee or agent.
(a) Provide
or
(b) Arrange for
facilities for collection of
to consignees or agents, as mutually agreed.



5.3.5

Irregularities Handling
Take action in accordance with applicable instructions when consignee refuses acceptance
or payment.

5.4

5.4.1

5.4.2

5.4.3




5.4.4




Accept prepare
(a) transfer cargo
(b) transit cargo
for onward carriage.
TransferTransit Cargo
Identify transfertransit cargo.
Prepare transfer manifests for cargo to be transported by another carrier.
(a) Provide
or
(b) Arrange for
transport to the receiving carrier's warehouse on or in the close proximity of the airport of
arrival, of transfer cargo under cover of Transfer Manifest.


5.5

Post Office Mail
Physical Handling
(a) Provide
or
(b) Arrange for
essential equipment, storage and handling facilities.


5.5.1


Page 26


5.5.2 Check incoming mail against Post Office mail documents. Issue substitute documents, if
necessary.
Deliver mail, together with Post Office mail documents, against receipt to postal
authorities.
Check outgoing mail from postal authorities against mail documents. Give receipt of
acceptance of mail to postal authorities.
Handle and check transfer mail against accompanying mail documents. Issue subsititute
documents, if necessary.

5.5.3

5.5.4

5.5.5



5.5.6

Document Handling
Distribute incomingoutgoing Post Office mail documents.


5.5.7

5.5.8



Irregularities Handling
Handle lost, found and damaged mail matters and report all irregularities to the Carrier and
postal authorities in accordance with local practices.
Maintain a file on all mail matters including irregularities for a period to be mutually
agreed.
SECTION 6 - RAMP

6.1 Marshalling

6.1.1




(a) Provide
or
(b) Arrange for
marshalling at arrival andor departure.
6.2 Parking

6.2.1 (a) Provide
(b) Position andor remove
wheelchocks.


6.2.2 Position andor remove
(a) landing gear locks.
(b) engine blanking covers.
(c) pitot covers.
(d) surface control locks.
(e) tailstands andor aircraft tethering.
6.2.3

(a) Provide
(b) Position and remove
(c) Operate
Page 27




suitable ground power unit for supply of necessary electrical power. Any time limit to be
specified in Annex(es) B.
6.3

6.3.1

6.3.2




Ramp to Flight Deck Communication
Provide headsets.
Perform ramp to flight deck communication
(a) during tow-in andor push- back.
(b) during engine starting.
(c) for other purposes.
6.4

6.4.1






6.4.2




6.4.3



6.4.4



6.4.5

6.4.6




6.4.7

6.4.8

6.4.9


6.4.10

LoadingEmbarking and UnloadingDisembarking
For a period to be mutually agreed,
(a) Provide
(b) Position and remove
(1) suitable passenger steps.
(2) suitable loading bridges.
(3) flight deck steps.
Provide
(a) passenger
(b) crew
transport between aircraft and airport terminals.
(a) Provide
(b) Operate
suitable equipment for loading andor unloading.
(a) Provide
(b) Operate
suitable equipment for transport of Loads between agreed points on the airport, as required.
(Equipment to be released andor made available, as mutually agreed.)
Assembledeliverreceive Loads.
(a)
(b)
Unload Loads from aircraft, returning lashing materials to the Carrier.
Load, stow and secure Loads in the aircraft in accordance with the Carrier抯
instructions and procedures.
(Cost for lashing materials may be recharged to the Carrier.)
(c) Operate in-plane loading system in accordance with the Carrier's instructions.
Load, stow and secure perishables, live animals, valuables, news films, dangerous goods
and other special shipments in accordance with the Carrier's instructions.
Redistribute Loads in aircraft according to the Carrier's instructions.
(a)
(b)
Open and secure aircraft hold doors.
Secure and lock aircraft hold doors when loading is complete.
Refill the Carrier's ballast bags with ballast approved by the Carrier.
Page 28


6.4.11

6.4.12

Provide filled ballast bags.
Arrange for safeguarding of all Loads with special attention to valuables and vulnerable
cargo during loadingunloading and during transport between aircraft and airport
terminal(s).
6.5

6.5.1




Starting
(a) Provide
(b) Position and remove
(c) Operate
appropriate unit(s) for engine starting.
6.6

6.6.1



Safety Measures
(a) Provide
(b) Position and remove
(c) Operate
suitable fire-fighting and other protective equipment.
6.7 Moving of Aircraft

6.7.1 (a) Provide
(b) Position and remove
suitable tow-in andor push-back equipment.

(Towbar to be provided by the Carrier unless otherwise agreed.)
(c) Tow in andor push back aircraft according to the Carrier抯 instructions.
(d) Tow aircraft between other agreed points according to the Carrier's instructions.
(e) Provide authorised cockpit brake operator in connection with towing.


SECTION 7 - AIRCRAFT SERVICING

7.1

7.1.1



7.1.2

7.1.3

7.1.4

Exterior Cleaning
Perform cleaning of
(a) flight deck windows.
(b) cabin windows.
Perform reasonable cleaning of aircraft integral steps.
Wipe excess oil from engine nacelles and landing gear.
Clean wings, controls, engine nacelles and landing gear.
7.2

7.2.1


Interior Cleaning
Clean and tidy flight deck according to the Carrier's instructions and, if specified, under the
control of a person authorised by the Carrier, by
(a) emptying ash trays.
(b) disposing of litter.
Page 29








7.2.2
















7.2.3





7.2.4

7.2.5

7.2.6


7.2.7




7.2.8

7.2.9

7.2.10


(c)
(d)
(e)
(f)
(g)
clearing waste from seat back stowage's and racks.
wiping crew tables.
cleaning and tidying seats.
mopping floor.
cleaning flight deck windows on inside, as requested.
As appropriate,
(a) empty ash trays
(b) dispose of litter
(c) clear waste from seat back and overhead stowages
(d) wipe tables
(e) clean and tidy seats and passenger service units
(f) clean floors (carpets and surrounds)
(g) wipe surfaces in pantries, galleys (sinks and working surfaces) and toilets (wash
basins, bowls, seats, mirror and surrounds)
(h) remove, as necessary, any contamination caused by airsickness, spilled food or drink
and offensive stains
(i) clean telephones, fax machines, LCD screens and any other equipment according to
the Carrier's instructions
in
(1) crew compartments (other than flight deck).
(2) lounges.
(3) bars, pantries, galleys.
(4) passenger cabins.
(5) toilets.
(6) cloakrooms.
(7) vestibules.
As appropriate,
(a) empty
(b) clean
all refuse bins.
(c) clean and tidy pantrygalley fixtures.
Clean floor and floor covers extensively.
Clean cabin fixtures and fittings.
Clean cabin windows.
Clean
(a) cargo holds.
(b) cargo cabins.
(c) ULDs.
Fold and stow blankets.
Make up berths.
Change
(a) head rest covers.
(b) pillow covers.
Page 30




7.2.11




7.2.12

7.2.13



7.2.14



Covers to be supplied by the Carrier.
Distribute in
(a) cabin
(b) toilets
items provided by the Carrier.
Disinfect andor deodorize aircraft (materials may be supplied by the Carrier).
(a) Remove
(b) Destroy
food and material left over from incoming flights in accordance with local regulations
andor the Carrier's instructions.
(a) Provide
(b) Arrange
for cleaning andor laundering of cabin blankets and linen.

7.3

7.3.1



Toilet Service
(a)
(b)
(c)
Provide
Position and remove toilet servicing unit.
Empty, clean, flush toilets and replenish fluids in accordance with the Carrier's
instructions.

7.4

7.4.1



Water Service
(a) Provide
(b) Position and remove
water servicing unit.
(c) Replenish water tanks with drinking water, the standard of which is to meet the
Carrier’s requirements.

7.4.2 Drain water tanks, according to the Carrier's instructions and local regulations.



7.5 Cooling and Heating
(a) Provide
(b) Position and remove
(c) Operate
cooling unit. Any time limit to be specified in Annex(es) B.
(a) Provide
(b) Position and remove
(c) Operate
heating unit. Any time limit to be specified in Annex(es) B.

7.5.1




7.5.2





Page 31


7.6

7.6.1

7.6.2





7.6.3

7.6.4

7.6.5

7.6.6

7.6.7

De-icingAnti- icing Services and SnowIce Removal According to the Carrier's
Instructions
Remove snow from aircraft without using de-icing fluid.
(a)
(b)
(c)
(1)
(2)
Provide
Position and remove
Operate
anti-icing units.
de-icing units.
Provide de-icinganti-icing fluids meeting the Carrier's specifications.
Remove frost, ice and snow from aircraft using de-icing fluid. Fluids to receive purity and
contamination inspection prior to use.
Apply anti-icing fluid to aircraft.
Supervise performance of de-icinganti-icing operations.
Perform final inspection after de-icinganti-icing operations and inform flight crew of
results.
7.7

7.7.1




7.7.2








Cabin Equipment and lnflight Entertainment Material
Rearrange cabin by
(a) removing
(b) installing
cabin equipment, for example, seats and cabin divider.
Collect andor distribute
(a) airline magazines
(b) newspapersmagazines
(c) menus
(d) headphones
(e) others
according to the Carrier's instructions.

7.8

7.8.1

7.8.2

7.8.3




Storage of Cabin Material
Provide suitable storage space for the Carrier's cabin material, as mutually agreed.
Take periodic inventory.
(a) Provide
or
(b) Arrange for
replenishment of stocks.
SECTION 8 - FUEL AND OIL
Page 32



8.1

8.1.1

8.1.2


8.1.3



8.1.4

8.1.5

8.1.6

8.1.7

8.1.8



8.1.9

8.1.10

8.1.11

8.1.12



Fuelling andor Defuelling
Liaise with fuel suppliers.
(a)
(b)
Inspect the Carrier抯 fuel product deliveries for contamination, prior to storage, in
accordance with the Carrier's instructions. Notify the Carrier of results.
Inspect fuel vehicles andor appliances for contamination. Notify the Carrier of
results.
If applicable, supervise the placement of the Carrier's product into storage at
(a) the Handling Company's facility.
(b) a storage facility designated by the Carrier.
Supervise fuellingdefuelling operations.
Prepare aircraft for fuellingdefuelling.
Drain water from aircraft fuel tanks.
Receive the Carrier's product from storage in quantities requested.
(a) Provide
(b) Position, remove and operate
approved fuellingdefuelling equipment.
Fueldefuel aircraft with quantities of products requested by the Carrier's designated
representative.
Check and verify the delivered fuel quantity.
Deliver the completed fuel order(s) to the Carriers designated representative.
Maintain records of all fuellingdefuelling operations and provide the Carrier with an
inventory and usage summary in accordance with the Carrier's instructions.
8.2

8.2.1

8.2.2

8.2.3





Replenishing of Oils and Fluids
Liaise with suppliers.
Perform or supervise replenishing operations.
(a) Provide
(b) Operate
special replenishing equipment.
SECTION 9 - AIRCRAFT MAINTENANCE
9.1

Routine Services
Page 33


9.1.1

9.1.2

9.1.3

9.1.4
Perform line inspection in accordance with the Carrier's current instructions.
Enter in aircraft log and sign for performance of line inspection.
Enter remarks in aircraft log regarding defects observed during the inspection.
(a) Perform pre- departure inspection immediately before aircraft departure according to
the Carrier's instructions.
(b) Perform ice-check immediately before aircraft departure according to the Carrier's
instructions.
Provide skilled personnel to assist the flight crew or ground staff in the performance of the
inspection.

9.1.5

9.2

9.2.1

9.2.2

9.2.3

9.2.4

9.2.5

9.2.6

Non-routine Services
Rectify defects entered in the aircraft log as reported by the crew or revealed during the
inspection, to the extent requested by the Carrier. However, major repairs must be
separately agreed upon between the Parties.
Enter in aircraft log and sign for the action taken.
Report technical irregularities and actions taken to the Carrier's maintenance base in
accordance with the Carrier's instructions.
Maintain the Carrier's technical manuals, handbooks, catalogues, etc.
Provide engineering facilities, tools and special equipment to the extent available.
Move aircraft under its own power in accordance with the Carrier's instructions.
9.3

9.3.1



9.3.2.

9.3.3

9.3.4

Material Handling
(a) Obtain Customs clearance for
(b) Administer
the Carrier's spare parts, power plants andor equipment.
Provide periodic inspection of the Carrier's spare parts andor spare power plant.
Provide suitable storage space for the Carrier's spare parts andor special equipment.
Provide suitable storage space for the Carrier's spare power plant.
9.4

9.4.1



9.4.2


Parking and Hangar Space
(a) Provide
or
(b) Arrange for
suitable parking space.
(a)
or
(b)
Provide
Arrange for
Page 34





suitable hangar space.
SECTION 10 - FLIGHT OPERATIONS AND CREW ADMINISTRATION

10.1

10.1.1

10.1.2

10.1.3
General
Inform the Carrier of any known project affecting the operational services and facilities
made available to its aircraft in the areas of responsibility specified in Annex(es) B.
Keep up-to-date all necessary manuals and instructions that the Carrier must provide and
ensure that all prescribed forms are available.
After consideration of the Carrier's instructions, suggest the appropriate action to pilot- in-
command in case of operational irregularities, taking into account the meteorological
conditions, the ground services and facilities available, aircraft servicing possibilities and
the overall operational requirements.
Maintain a trip file by collecting all documents specified by the Carrier, all messages
received or originated in connection with each flight and dispose of this file as instructed
by the Carrier.

10.1.4

10.2

10.2.1


Flight Preparation at the Airport of Departure
(a) Arrange for
(b) Deliver to the aircraft
meteorological documentation and aeronautical information for each flight.
Analyse the operational conditions and
(a) prepare
(b) request
(c) sign
(d) make available
the operational flight plan according to the instructions and data provided by the Carrier.
(a) Prepare
(b) Request
(c) Sign
(d) File
the Air Traffic Services (ATS) Flight Plan.
Furnish the crew with an adequate briefing.
(a) Prepare
(b) Sign
the fuel order.
Hand out flight operation forms as specified by the Carrier and obtain signature of the
pilot-in-command, where applicable.
Supply the appropriate local ground handling unit with the required weight and fuel
data.
Page 35

10.2.2







10.2.3

10.2.4

10.2.5

10.2.6

10.2.7



10.2.8 (a) Obtain
(b) Monitor
(c) Manage
the Carrier's slot time allocation with the appropriate ATS.

10.3

10.3.1

10.3.2
Flight Preparation at a Point Different from the Airport of Departure
Arrange for the provision of the meteorological documents and aeronautical
information.
Analyse the operational conditions and
(a) prepare
(b) request
(c) sign
the operational flight plan according to the instructions and data provided by the
Carrier.
Send to the Carrier or its representative at the airport of departure,
(a) the operational flight plan,
(b) the ATS Flight Plan,
(c) information for crew briefing,
as instructed by the Carrier andor as specified in the Annex(es) B.

10.3.3

10.4

10.4.1

10.4.2

10.4.3

10.4.4

10.4.5

10.4.6

10.4.7
In- flight Assistance
Follow up the progress of the flight against flight movement messages, flight plan
messages and position reports received.
Provide information on flight progress to the Carrier's ground handling representative.
Assist the flight as requested andor deemed necessary to facilitate its safe and efficient
conduct in accordance with the flight plan.
Monitor movement of the flight within VHF range and provide assistance, as necessary.
Take immediate and appropriate action in case of in-flight irregularity, according to the
Carrier's instructions (written or verbal).
Log and notify as specified by the Carrier any incident of an operational nature (delays,
diversions, engine trouble, etc.).
Perform in-flight assistance, including re-despatch until adjacent area is able to accept
responsibility if, for reasons of communications failure, weather phenomena, safety of
aircraft or emergency, it is undesirable to stop these services at the area boundary
specified in Annex(es) B. Similar conditions may make it desirable to transfer these
services to the next area before the area boundary is crossed.
Provide assistance to the flight, as required, beyond VHF range.

10.4.8

10.5

Post-flight Activities
Page 36


10.5.1

Obtain a debriefing from incoming crews, distributing reports or completed forms to
offices concerned, whether governmental or the Carrier's.
10.6

10.6.1

In- flight Re-despatch
Analyse meteorological information and the operational flight conditions for re-
despatch, calculating and planning it according to the data provided by the aircraft in
flight and informing the pilot-in-command about the results thus obtained.
10.7

10.7.1

10.7.2
Crew Administration
Distribute relevant crew schedule information provided by the Carrier to all parties
concerned.
Arrange hotel accommodation for
(a) scheduled
(b) non-scheduled
crew layover, as specified by the Carrier.
(a) Provide
or
(b) Arrange for
crew transportation, as specified by the Carrier.
Direct crews through airport facilities and brief them, as required.
Liaise with hotel(s) on crew call and pick-up timings.
(a) Prepare crew allowance forms, as specified by the Carrier.
(b) Pay crew allowances, as specified by the Carrier.
Inform the Carrier of any crew indisposition or potential absence.

10.7.3


10.7.4

10.7.5

10.7.6
10.7.7
10.7.8 Take necessary action, as specified by the Carrier.

SECTION 11 - SURFACE TRANSPORT

11.1

11.1.1
General
Make all necessary arrangements for the transport of
(a) passengers
(b) baggage
(c) cargo andor mail
between
(1) airport and town terminal.
(2) airport and other agreed points.
(3) separate terminals at the same airport.

11.2

11.2.1
Special Transport
Make all necessary arrangements for special transport within the limit of local
possibilities.
Page 37




SECTION 12 - CATERING SERVICES

12.1

12.1.1

12.1.2

Liaison and Administration
Liaise with the Carrier's catering supplier.
Handle requisitions made by the Carrier's authorised representative.
12.2 Catering Ramp Handling

12.2.1 Unloadload and stow catering loads fromon aircraft.

12.2.2 Transfer catering loads on aircraft.

12.2.3 Transport catering loads between aircraft and agreed points.

SECTION 13 - SUPERVISION AND ADMINISTRATION

13.1

13.1.1

13.1.2

13.1.3

13.1.4

13.1.5

13.1.6

13.1.7

13.1.8

13.1.9

13.1.10

13.1.11
Supervisory Functions of Services Provided by Others (preflight, on-flight
and post-flight)
Attend at the airport as necessary to supervise and coordinate the ground handling
services contracted by the Carrier with third party(ies).
Cooperate with the Carrier's designated representative, as required.
Ensure that the Handling Company(ies) is (are) timely informed about operational data,
including alterations.
Check availability and preparedness of staff, equipment, supplies and services of the
Handling Company(ies) to perform the ground handling services.
Check preparation for documentation.
Ensure that prompt notification of the Carrier's requirements is given to all interested
parties.
Check that all loads including necessary documents will be ready in time to be loaded on
the flight.
Meet aircraft upon arrival and contact crew.
Receive briefing from crew and give information about irregularities, changes in
schedule or other matters.
Supervise and coordinate the ground handling services, deciding non-routine matters, as
required.
Check despatch of operational messages.
Page 38



13.1.12

13.1.13

Check tracings of baggage, cargo, mail and lost and found articles. Follow up, if
necessary.
Note irregularities in station log and inform the Carrier抯 designated representative in
accordance with the relevant directives.
13.2

13.2.1

13.2.2

13.2.3

13.2.4

13.2.5

Administrative Functions
Establish and maintain local procedures in accordance with the Carrier's requirements.
As required, take action on all communications addressed to the Carrier.
Prepare, forward and file reportsstatisticsdocuments and perform any other
administrative duty that may be required by the Carrier or local conditions.
Maintain the Carrier's manuals, circulars, etc., connected with the performance of the
services.
Check and sign on behalf of the Carrier invoices, supply orders, handling charge notes,
work orders, etc., as agreed with the Carrier.
SECTION 14 - SECURITY

14.1.

14. 1.1.





14.1.2.








14.1.3.






14.1.4.




Passenger and Baggage Screening and Reconciliation
(a)
or
(b)
(1)
(2)
(a)
or
(b)
(1)
(2)
(3)
(4)
(5)
(a)
or
(b)
(1)
(2)
(3)
(a)
or
(b)
(1)
(2)
Provide
Arrange for
matching of passengers against established profiles.
security questioning, as required.
Provide
Arrange for
screening of checked baggage.
screening of transfer baggage.
screening of mishandled baggage.
physical examination of checked, transfer and mishandled baggage, as required.
identification of security cleared baggage.
Provide
Arrange for
screening of passengers.
screening of unchecked baggage.
physical examination of passengers and unchecked baggage, as required.
Provide
Arrange for
identification of passengers prior to boarding.
reconciliation of boarded passengers with their baggage.
Page 39





(3) passengers to identify their own baggage, as required.
(4) offloading of baggage of passengers who fail to board the aircraft.
14.2. Cargo and Post Office Mail

14.2.1. As specified by the Carrier,
(a) provide
or
(b) arrange for
(1) screening of cargo andor mail.
(2) physical examination of cargo, as required.
(3) holding of cargo andor mail for variable periods.
(4) secure storage of cargo andor mail.

14.3.

14.3.1.













Catering
(a)
or
(b)
(1)
(2)
(3)
(4)
(5)
(6)
Provide
Arrange for
control of access to the catering unit.
proper identification and authorisation of staff.
security supervision during food preparation.
security check of catering uplifts.
sealing of food andor bar trolleyscontainers.
physical examination of catering vehicles prior to loading.
14.4.

14.4.1.






14.4.2.








14.4.3.



Aircraft Security
(a) Provide
or
(b) Arrange for
control of access to
(1) aircraft.
(2) designated areas.
(a)
or
(b)
(1)
(2)
(3)
(4)
(5)
Provide
Arrange for
search of aircraft.
guarding of aircraft.
guarding of designated areas.
security of baggage in the baggage make-up area.
sealing of aircraft.
(a) Provide
or
(b) Arrange for
security personnel
Page 40





(1) to safeguard all loads during the transport between aircraft and designated
locations.
(2) during offloading and loading of aircraft.
14.5.

14.5. 1.



Additional Security Services
(a) Provide
or
(b) Arrange for
additional security services, as requested by the Carrier.


Signed the
at

for and on behalf of

by


Signed the
at
for and on behalf of
by
Page 41


STANDARD GROUND HANDLING AGREEMENT
SIMPLIFIED PROCEDURE

Annex B - Location(s), Agreed Services and Charges


to the Standard Ground Handling Agreement (SGHA) of April 1998

between:

having its principal office at
and hereinafter referred to as 'the Carrier'

and:
having its principal office at:
and hereinafter referred to as 'the Handling Company'

effective from:

This Annex B
for the location:

is valid from:

and replaces:



PREAMBLE:

This Annex B is prepared in accordance with the simplified procedure whereby the Parties
agree that the terms of the Main Agreement and Annex A of the SGHA of April 1998 as
published by the International Air Transport Association shall apply as if such terms were
repeated here in full. By signing this Annex B, the Parties confirm that they are familiar with
the aforementioned Main Agreement and Annex A.


PARAGRAPH 1 - HANDLING CHARGES

1.1




IATA AHM 810 APRIL 1998

For a single ground handling consisting of the arrival and the subsequent departure at
agreed timings of the same aircraft, the Handling Company shall provide the
following services of Annex A at the following rates.
Page 42






1.1.1

1.1.2
Section(s) ............................... price ..... ............................ per
(aircraft type, etc.).
Section(s) ............................... price ..... 1 ......................... per
The number of these clauses can be extended as far as
necessary

1.2

1.3

1.4


Handling in case of technical landing for other than commercial purposes will be
charged at ..% of the above rates, provided that a physical change of load is not
involved.
Handling in case of return to ramp will not be charged extra, provided that a physical
change of load is not involved.
Handling in case of return to ramp involving a physical change of load will be
charged as for handling in case of technical landing in accordance with SubParagraph
1.2 of this Annex.
PARAGRAPH 2 - ADDITIONAL CHARGES

2.1


All services not included in Paragraph 1 of this Annex will be charged for at current
local rates.
PARAGRAPH 3 - DISBURSEMENTS

3.1


Any disbursements made by the Handling Company on behalf of the Carrier will be
reimbursed by the Carrier at cost price plus an accounting surcharge of ...%.
PARAGRAPH 4 - LIMIT OF LIABILITY

4.1 The limit of liability referred to in Sub-Article 8.5 of the Main Agreement shall be as
follows:

Aircraft Type Limit ( per incident)
......................
......................

......................


PARAGRAPH 5 - AREA OF RESPONSIBILITY
Page 43



5.1


The area of responsibility as mentioned in Sub-Sections 1 0.1 and 10.4 of Annex A
is .............
PARAGRAPH 6 - TRANSFER OF SERVICES

6.1


In accordance with Sub- Article 3.1 of the Main Agreement, the Handling Company
subcontracts the services of Annex A Section(s) to
The number of these clauses can be extended as far as necessary.
PARAGRAPH 7 - SETTLEMENT

7.1


Notwithstanding Sub-Article 7.2 of the Main Agreement, settlement of account shall
be effected ........
PARAGRAPH 8 - SUPERVISION AND ADMINISTRATION

8.1 The services of Annex A, Section 13.1, covered by Sub-Paragraph 1.1 of this Annex
B, refer only to the following services of Annex A which are performed for the
Carrier by other organisation(s) under cover of separate agreement(s):

Section (s) .........
Section (s) .........

Signed the

at

for and on behalf of


by




Signed the
at
for and on behalf of
by
Page 44

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