IATA协议英文版本(98v)
党建调研报告-车辆转让协议书
STANDARD GROUND HANDLING AGREEMENT (SGHA)
between:
and:
The agreement consists of:
MAIN
AGREEMENT, and, as required,
ANNEX A
(description of services)
CONTENTS
OF MAIN AGREEMENT
DEFINITIONS AND
TERMINOLOGY
ARTICLE 1
ARTICLE 2
ARTICLE 3
ARTICLE 4
ARTICLE 5
ARTICLE 6
ARTICLE
7
ARTICLE 8
ARTICLE 9
ARTICLE 10 STAMP DUTIES, REGISTRATION FEES
ARTICLE 11 DURATION, MODIFICATION AND
TERMINATION
IATA AHM 810
APRIL 1998
ARBITRATION
LIABILITY AND
INDEMNITY
ACCOUNTING AND SETTLEMENT
REMUNERATION
STANDARD OF WORK
CARRIER'S REPRESENTATION
SUBCONTRACTING OF
SERVICES
FAIR PRACTICES
PROVISION OF
SERVICES
ANNEX(ES) B (location(s), agreed
services and charges)
Page 1
DEFINITIONS AND TERMINOLOGY
For the sake of clarity, the following
definitions and terminology apply to the SGHA;
AIRPORT TERMINAL means all buildings used
for arrival and departure handling of
aircraft.
ARRANGE (or MAKE
ARRANGEMENTS FOR) implies that the Handling
Company
may request an outside agency to
perform the service in question. The charge of
the
outside agency shall be paid by the
Carrier. The Handling Company assumes no
liability
toward the Carrier for such
arrangements.
AS MUTUALLY AGREED or BY
MUTUAL AGREEMENT or BY THE
CARRIER'S REQUEST,
it is recommended that, whenever this terminology
is used,
such items be supported by specific
documentation or reference.
CARGO
includes the Carrier’s service cargo and company
mail.
THE CARRIER'S AIRCRAFT means any
aircraft owned, leased, chartered, hired or
operated or otherwise utilised by or on behalf
of the Carrier and in respect of which the
Carrier has either expressly or implicitly
contracted, instructed or otherwise requested the
Handling Company to perform or carry out any
ground handling service(s).
DEPARTURE
CONTROL SYSTEM (DCS) means an automated method of
performing
check-in, capacity and load control
and dispatch of flights.
ELECTRONIC DATA
INTERCHANGE (EDI) means the computer-to-computer
(application-to-application program
processing) transmission of business data in a
standard
format.
LOADS means baggage,
cargo, mail and any aircraft supplies including
ballast.
OWNING CARRIER means a carrier
who is the owner or lessee of a Unit Load Device.
PASSENGERS includes the Carrier's service
and free passengers.
PROVIDE implies that
the Handling Company itself assumes responsibility
for the
provision of the service in question.
RECEIVING CARRIER means a carrier who
receives a Unit Load Device from a
transferring carrier at a transfer point.
SPECIAL SHIPMENTS means, for example,
perishables, live animals, valuables,
vulnerable cargo, news material, dangerous
goods etc.
SPECIALISED CARGO PRODUCTS
means, for example, express cargo, courier
shipments, same day delivery.
Page 2
TECHNICAL LANDING is a landing for
other than commercial reasons where no
physical change of load occurs.
TICKET means either the document entitled
any electronic ticket data held in the
Carrier's data base.
TRANSFERRING CARRIER
means a carrier who transfers a Unit Load Device
to a
receiving carrier at a transfer point.
TRANSIT FLIGHT is an aircraft making an
intermediate landing for commercial reasons
where a change of load occurs.
TRUCK
HANDLING means loading andor unloading a truck
operating as a Truck
Service.
TRUCK
SERVICE means a service operated by truck on
behalf of an airline carrying
loads documented
in accordance with the applicable IATA andor ICAO
rules, regulations
and procedures. In the
Main Agreement and in Annex A, the word
“aircraftwill read
meant under the above
definitions. In Section 5, Item 5.3.1 (a) of
Annex A, the word
cargo between warehouse
and truck or between two trucks or between two
warehouses.
TURNROUND FLIGHT is an
aircraft terminating a flight and subsequently
originating
another flight following a
complete change of load.
UNIT LOAD
DEVICES (ULDS) means devices which interface
directly with an aircraft
restraint system and
are registered by the IATA ULD Technical Board.
Page 3
MAIN AGREEMENT
An Agreement made between:
having its
principal office at:
hereinafter referred to
as 'the Carrier' or 'the Handling Company' as the
case may be,
and:
having its
principal office at:
hereinafter referred
to as 'the Handling Company’ or 'the Carrier', as
the case may be,
[the Carrier andor the
Handling Company may hereinafter be referred to as
WHEREBY THE PARTIES AGREE AS
FOLLOWS:
ARTICLE 1
PROVISION OF SERVICES
1.1 General
The services will be made available
within the limits of possibilities of the Handling
Company and in accordance with the applicable
IATA andor ICAO andor other
governing rules,
regulations and procedures.
It is not
considered necessary or possible to specify every
detail of the services it being
generally
understood what such services comprise and the
standards to be attained in
their performance.
1.2 Documents for Ground Handling
Documents used for ground handling will be
the Handling Company's own
documents, where
applicable, provided these documents comply with
standardised
formats that may apply under IATA
andor ICAO andor other governing rules,
regulations and procedures.
1.3
Scheduled Flights
The Handling Company
agrees to provide for the Carrier's Aircraft for
flights
operating on an agreed schedule at the
location(s) mentioned in the Annex(es) B,
those services of Annex A as are listed in the
Annex B for the respective locations.
The
Carrier, in turn, agrees to inform the Handling
Company as soon as possible
about any changes
of schedule andor frequencies andor types of
aircraft.
Page 4
1.4
Extra Flights
The Handling Company will
also provide the services to the Carrier's
Aircraft for
flights in addition to the agreed
schedule at the same locations, provided that
reasonable prior notice is given and the
provision of such additional services will not
prejudice commitments already undertaken.
Priority
In case of multiple handling,
priority shall, as far as possible, be given to
aircraft
operating on schedule.
Emergency
Assistance
In case of emergency, including but
not limited to, forced landings, accidents or acts
of violence, the Handling Company shall
without delay and without waiting for
instructions from the Carrier take all
reasonable and possible measures to assist
passengers and crew and to safeguard and
protect from loss or damage baggage, cargo
and
mail carried in the aircraft.
The Carrier
shall reimburse the Handling Company at cost for
any extra expenses
incurred in rendering such
assistance.
Additional Services
As far as
possible, the Handling Company will, upon request,
provide to the Carrier
any additional
services. Such services may be governed by
special conditions to be
agreed between the
Parties.
Other Locations
In case of
occasional flights of the Carrier’s Aircraft at
locations which are not
designated in the
present Agreement, where the Handling Company
maintains a
ground handling organisation, the
Handling Company shall, on request, make every
effort, subject to the means locally
available, to furnish necessary services.
1.5
1.6
1.7
1.8
ARTICLE 2
FAIR PRACTICES
2.1 The Handling Company will take all
practicable measures to ensure that sales
information contained in the Carrier’s flight
documents is made available for the
purposes
of the Carrier only.
2.2
Neither Party to this Agreement shall disclose any
information contained in Annex(es)
B to
outside parties without the prior consent of the
other Party, unless such
Page 5
information is specifically required by
applicable law or by governmental or
authorities' regulations, in which case the
other Party will be notified accordingly.
ARTICLE 3
SUBCONTRACTING OF
SERVICES
3.1 The Handling Company is
entitled to delegate any of the agreed services to
subcontractors with the Carrier’s consent,
which consent shall not be unreasonably
withheld. It is understood that, in this
case, the Handling Company shall nevertheless
be responsible to the Carrier for the proper
rendering of such services as if they had
been
performed by the Handling Company itself. Any
subcontracting of services will
be recorded in
the Annex(es) B concerned.
3.2 The
Carrier shall not appoint any other person,
company or organisation to provide the
services which the Handling Company has agreed
to provide by virtue of this
Agreement, except
in such special cases as shall be mutually agreed
between the
Parties.
ARTICLE 4
CARRIER'S REPRESENTATION
4.1 The
Carrier may maintain at its own cost, its own
representative(s) at the location(s)
designated in the Annex(es) B. Such
representative(s) and representative(s) of the
Carrier's Head Office may inspect the services
furnished to the Carrier by the
Handling
Company pursuant to this Agreement, advise and
assist the Handling
Company and render to the
Carrier's clients such assistance as shall not
interfere with
the furnishing of services by
the Handling Company.
4.2 The Carrier
may, by prior written notice to the Handling
Company and at its own cost,
engage an
organisation (hereinafter referred to as 'the
Supervisor') to supervise the
services of the
Handling Company at the location(s) designated in
Annex(es) B. Such
notice shall contain a
description of the services to be supervised.
The Supervisor shall have the same authority
as defined above in Sub-Article 4.1 for
the
Carrier's own representative.
4.3 Such
assistance, when performed by the Carrier’s
representative(s) andor
Supervisor(s) will be
the sole responsibility of the Carrier, unless
requested by the
Handling Company.
ARTICLE 5
STANDARD OF WORK
Page 6
5.1
The
Handling Company shall carry out all technical and
flight operations services in
accordance with
the Carrier's instructions, receipt of which must
be confirmed in
writing to the Carrier by the
Handling Company.
In the case of absence of
instructions by the Carrier, the Handling Company
shall
follow its own standard practices and
procedures.
Other services also having a
safety aspect, for example, load control, loading
of
aircraft and handling of dangerous goods,
shall be carried out in accordance with
applicable IATA andor ICAO andor other
governing rules, regulations and
procedures.
5.2 All other services shall be provided
in accordance with standard practices and
procedures usually followed by the Handling
Company and in accordance with world-
wide
industry standards. The Handling Company will
comply with reasonable
requests of the Carrier
as long as these do not conflict with the
applicable orders and
regulations of the
appropriate authorities.
The Handling Company
agrees to take all possible steps to ensure that,
with regard to
contracted services, the
Carrier’s Aircraft, crews, passengers and load
receive
treatment not less favourable than
that given by the Handling Company to other
Carriers or its own comparable operation at
the same location.
The Handling Company agrees
to ensure that authorisations of specialised
personnel
performing services for the Carrier
are kept up-to-date. If at any time the Handling
Company is unable to provide authorised
personnel as requested by the Carrier, the
Handling Company shall inform the Carrier
immediately.
The Carrier shall supply the
Handling Company with sufficient information and
instructions to enable the Handling Company to
perform its handling properly.
In the
provision of the services as a whole, due regard
shall be paid to safety, security,
local and
international regulations, applicable IATA andor
ICAO andor other
governing rules, regulations
and procedures and the aforementioned request(s)
of the
Carrier in such a manner that delays
and damage to the Carrier's Aircraft and load are
avoided and the general public is given the
best impression of air transport.
The Handling
Company must report to the Carrier's
representative immediately all
loss of or
damage, threatened or actual, to aircraft and
loads noticed in the course of
the handling or
which in any other way comes to the knowledge of
the Handling
Company.
The Parties shall
reach mutual agreement on the quality standards
for any services, not
excluding those covered
by Sub-Article 5.1 above. Such quality standards
for a
specific location may form part of the
applicable Annex B. The Handling Company
agrees to take all possible steps to ensure
that, with regard to contracted services, the
agreed upon quality standards will be met.
5.3.
5.4
5.5
5.6
5.7
5.8
Page 7
ARTICLE 6
REMUNERATION
6.1 In consideration of
the Handling Company providing the services, the
Carrier agrees
to pay to the Handling Company
the charges set out in the respective Annex(es) B.
The Carrier further agrees to pay the proper
charges of the Handling Company and to
discharge all additional expenditure incurred
for providing the services referred to in
Sub-
Articles 1.4, 1.6, 1.7 and 1.8.
6.2 The
charges set out in Annex(es) B do not include:
any charges, fees or taxes imposed or
levied by the Airport, Customs or other
authorities against the Carrier or the
Handling Company in connection with the
provision of services herein by the Handling
Company or in connection with the
Carrier's
flights.
expenses incurred in connection
with stopover and transfer passengers and with
the handling of passengers for interrupted,
delayed or cancelled flights.
Such
charges, fees, taxes or other expenses as outlined
above shall be borne
ultimately by the
Carrier;
ARTICLE 7
ACCOUNTING AND SETTLEMENT
7.1 The
Handling Company shall invoice the Carrier monthly
with the charges arising
from the provision of
the handling services of Annex A as listed in
Annex(es) B at the
rates of charges set out in
Annex(es) B.
7.2 Settlement shall be
effected through the IATA Clearing House unless
otherwise
agreed in Annex(es) B.
ARTICLE 8
LIABILITY AND INDEMNITY
In this Article, all references to:
(a) “the Carrieror Handling Companyshall
include their employees,
servants, agents and
subcontractors;
(b)
of ground
handling services included in Annex A, whether
fixed or mobile, and
(c)
Page
8
8.1 Except as stated in Sub-
Article 8.5, the Carrier shall not make any claim
against the
Handling Company and shall
indemnify it (subject as hereinafter provided)
against
any legal liability for claims or
suits, including costs and expenses incidental
thereto,
in respect of:
(a) delay, injury
or death of persons carried or to be carried by
the Carrier;
(b) injury or death of
any employee of the Carrier;
(c)
(d) damage to or loss of property owned or
operated by, or on behalf of, the Carrier
and
any consequential loss or damage;
arising
from an act or omission of the Handling Company in
the performance of this
Agreement unless done
with intent to cause damage, death, delay, injury
or loss or
recklessly and with the knowledge
that damage, death, delay, injury or loss would
probably result.
PROVIDED THAT all
claims or suits arising hereunder shall be dealt
with by the
Carrier; and
PROVIDED
ALSO THAT the Handling Company shall notify the
Carrier of any
claims or suits without undue
delay and shall furnish such assistance as the
Carrier
may reasonably require.
PROVIDED ALSO THAT where any of the services
performed by the Handling
Company hereunder
relate to the carriage by the Carrier of
passengers, baggage or
cargo direct to or from
a place in the United States of America then if
the limitations
of liability imposed by
Article 22 of the Warsaw Convention would have
applied if
any such act or omission had been
committed by the Carrier but are held by a Court
not to be applicable to such act or omission
committed by the Handling Company in
performing this Agreement then upon such
decision of the Court the indemnity of the
Carrier to the Handling Company hereunder
shall be limited to an amount not
exceeding
the amount for which the Carrier would have been
liable if it had
committed such act or
omission.
8.2 The Carrier shall not make
any claim against the Handling Company in respect
of
damage, death, delay, injury or loss to
third parties caused by the operation of the
Carrier's aircraft arising from an act or
omission of the Handling Company in the
performance of this Agreement unless done with
intent to cause damage, death, delay,
injury
or loss or recklessly and with knowledge that
damage, death, delay, injury or
loss would
probably result.
damage to or delay or loss of
baggage, cargo or mail carried or to be carried by
the Carrier, and
8.3 (a)
Notwithstanding the provisions of Sub-Article 8.1,
in the case of claims rising
Page 9
out of surface transportation which is
provided on behalf of the Carrier and is
part
of the operation of loadingembarking or
unloadingdisembarking andor is
covered by the
Carrier's Contract of Carriage the indemnity shall
not exceed the
limits specified in the said
Contract of Carriage.
(b) In the case of
claims arising out of surface transportation which
is not provided
on behalf of the Carrier andor
is not part of the operation of loadingembarking
or unloadingdisembarking andor is not covered
by the Carrier's Contract of
Carriage the
waiver and indemnity herein contained shall not
apply.
8.4
(a)
(b)
damage to or loss of property owned or operated
by, or on behalf of, the
Handling Company and
any consequential loss or damage;
arising
from an act or omission of the Carrier in the
performance of this Agreement
unless done with
intent to cause damage, death, delay, injury or
loss or recklessly and
with knowledge that
damage, death, delay, injury or loss would
probably result.
8.5 Notwithstanding Sub-
Article 8.1 (d), the Handling Company shall
indemnify the
Carrier against any physical
loss of or damage to the Carrier's Aircraft caused
by the
Handling Company's negligent operation
of ground support equipment PROVIDED
ALWAYS
THAT the Handling Company's liability shall be
limited to any such loss
of or damage to the
Carrier's Aircraft not exceeding the limits stated
in Annex(es) B
which shall not, in any event,
exceed USD 1,500,000 except that loss or damage in
respect of any incident below USD 3,000 shall
not be indemnified.
For the avoidance of
doubt, save as expressly stated, this Sub-Article
8.5 does not
affect or prejudice the
generality of the provisions of Sub-Article 8.1
including the
principle that the Carrier shall
not make any claim against the Handling Company
and
shall indemnify it against any liability
in respect of any and all consequential loss or
damage howsoever arising.
injury to or
death of any employees of the Handling Company,
its servants,
agents or subcontractors; and
The Handling Company shall not make any claim
against the Carrier and shall
indemnify it
(subject as hereinafter provided) against any
legal liability for claims or
suits, including
costs and expenses incidental thereto, in respect
of:
ARTICLE 9
ARBITRATION
9. 1 Any dispute or claim
concerning the scope, meaning, construction or
effect of this
Agreement or arising therefrom
shall be referred to and finally settled by
arbitration in
accordance with the procedures
set forth below and, if necessary, judgement on
the
award rendered may be entered in any Court
having jurisdiction thereof:
Page 10
(1) If the Parties agree to the
appointment of a single arbitrator the arbitral
tribunal
shall consist of him alone. The
arbitrator may be appointed either directly by the
Parties or, at their request, by the IATA
Director General.
(2) If they do not so
agree to the appointment of a single arbitrator,
the arbitral
tribunal shall consist of three
arbitrators appointed as follows:
(a) If
only two Parties are involved in the dispute each
Party shall appoint one
of the three
arbitrators. Should either Party fail to appoint
his arbitrator
such appointment shall be made
by the IATA Director General;
(b) if
more than two parties are involved in the dispute
they shall jointly agree
on the appointment of
two of the arbitrators. Failing unanimous
agreement
thereon, such appointment shall be
made by the IATA Director General;
(c)
the two arbitrators appointed in the manner
provided above shall appoint
the third
arbitrator, who shall act as chairman. Should
they fail to agree on
the appointment of the
third arbitrator, such appointment shall be made
by
the IATA Director General.
(3) The
IATA Director General may, at the request of any
Party concerned, fix any
time limit he finds
appropriate within which the Parties or the
arbitrators
appointed by the Parties, shall
constitute the arbitral tribunal. Upon expiration
of this time limit, the IATA Director General
shall take the action prescribed in
the
preceding paragraph to constitute the tribunal.
(4) When the arbitral tribunal consists
of three arbitrators, its decision shall be
given by a majority vote.
(5) The
arbitral tribunal shall settle its own procedure
and if necessary shall decide
the law to be
applied. The award shall include a direction
concerning allocation
of costs and expenses of
and incidental to the arbitration (including
arbitrator
fees).
(6) The award
shall be final and conclusively binding upon the
Parties.
ARTICLE 10
STAMP DUTIES, REGISTRATION FEES
10.1
All stamp duties and registration fees in
connection with this Agreement, which may
be
prescribed under the national law of either Party
to this Agreement, are payable by
that Party.
10.2 All stamp duties and registration
fees in connection with this Agreement, which may
be prescribed under the national law of the
location(s), as mentioned in the Annex(es)
Page 11
B and not being a location
situated in the country of either Party to this
Agreement
will be shared equally between the
Parties.
ARTICLE 11
DURATION, MODIFICATION AND TERMINATION
11.1 This Agreement shall be effective
from............................ It shall
supersede any
previous arrangements between
the Parties governing the provision of services at
locations for which there are valid Annex(es)
B to this Agreement.
11.2 Modification
of, or additions to this Agreement shall be
recorded in Annex(es) B.
11.3 Any notice
referred to under this Article 11 given by one
Party under this Agreement
shall be deemed
properly given if sent by registered letter to the
respective Head
Office of the other Party.
11.4 This Main Agreement shall continue
in force until terminated by either Party giving
sixty days prior notice to the other Party.
11.5 Termination by either Party of all
or any part of the services to be furnished at a
specific location requires sixty days prior
notice to the other Party. In the event of part
termination of services, consideration shall
be given to an adjustment of charges.
11.6 In the event of the Carrier's or the
Handling Company's permit(s) or other
authorisation(s) to conduct its air
transportation services, or to furnish the
services
provided for in the Annex(es) B,
wholly or in part, being revoked, cancelled, or
suspended, that Party shall notify the other
Party without delay and either Party may
terminate the Agreement or the relevant
Annex(es) B at the effective date of such
revocation, cancellation or suspension by
giving to the other Party notice thereof
within twenty-four hours after such event.
11.7 Either Party may terminate this
Agreement and its Annexes at any time if the other
Party becomes insolvent, makes a general
assignment for the benefit of creditors, or
commits an act of bankruptcy or if a petition
in bankruptcy or for its reorganisation or
the
readjustment of its indebtedness be filed by or
against it, provided the petition is
found
justified by the appropriate authority, or if a
receiver, trustee or liquidator of all
or
substantially all of its property be appointed or
applied for.
11.8 Both Parties shall be
exempt from obligation if prompt notification is
given by either
Party in respect of any
failure to perform its obligations under this
Agreement arising
from any of the following
causes;
- labour disputes involving
complete or partial stoppage of work or delay in
the
performance of work;
- force
majeure or any other cause beyond the control of
either Party.
Page 12
11.9
In the event of the Agreement or part
thereof being terminated by notice or
otherwise, such termination shall be without
prejudice to the accrued rights and
liabilities of either Party prior to
termination.
11.10 The Handling Company shall
have the right at any time to vary the charges set
out in
the Annex(es) B provided, however, that
the Handling Company has given notice in
writing to the Carrier not less than thirty
days prior to the revised charges becoming
effective. The notice shall specify the
revised charges which the Handling Company
proposes to introduce, together with the date
on which they are to be brought into
effect.
Notwithstanding the foregoing, when
schedule changes as mentioned in Sub-Article
1.3 affect the handling costs, the Handling
Company shall have the right to adjust the
charges as from the date of the schedule
change provided that the Handling Company
does
so within thirty days of the schedule change.
Signed the
at
for and
on behalf of for and on behalf of
at
Signed the
by
by
STANDARD GROUND HANDLING AGREEMENT
Annex A - Ground Handling Services
to the Standard Ground Handling Agreement
effective from:
Page
13
between:
the case may be,
and:
This Annex
A
is valid from:
and
replaces:
hereinafter referred to as 'the
Carrier' or 'the Handling Company', as
hereinafter referred to as ‘the Handling
Company’ or 'the Carrier',
as the case may be.
IATA AHM 810 APRIL 1998
Page 14
TABLE OF CONTENTS
SECTION 1.
1.1
SECTION 2.
2.1
2.2
2.3
SECTION 3.
3.1
3.2
SECTION 4.
4.1
4.2
4.3
4.4
4.5
4.6
SECTION 5.
5.1
5.2
5.3
5.4
5.5
SECTION 6.
6.1
6.2
6.3
6.4
6.5
6.6
6.7
SECTION 7.
REPRESENTATION AND
ACCOMMODATION
General
LOAD CONTROL,
COMMUNICATIONS AND DEPARTURE
CONTROL SYSTEM
Load Control
Communications
Departure
Control System (DCS)
UNIT LOAD DEVICE (ULD)
CONTROL
Handling
Administration
PASSENGERS AND BAGGAGE
General
Departure
Arrival
Baggage Handling
RemoteOff Airport Services
lntermodal
Transportation
CARGO AND POST OFFICE MAIL
Cargo Handling - General
Outbound (Export)
Cargo
lnbound (Import) Cargo
TransferTransit Cargo
Post Office Mail
RAMP
Marshalling
Parking
Ramp to
Flight Deck Communication
LoadingEmbarking and
UnloadingDisembarking
Starting
Safety
Measures
Moving of Aircraft
AIRCRAFT
SERVICING
Page 15
7.1
7.2
7.3
7.4
7.5
7.6
7.7
7.8
SECTION 8.
8.1
8.2
SECTION 9.
9.1
9.2
9.3
9.4
SECTION 10.
Exterior
Cleaning
Interior Cleaning
Toilet Service
Water Service
Cooling and Heating
De-
icingAnti-icing Services and SnowIce Removal
According to the
Carrier's Instructions
Cabin Equipment and lnflight Entertainment
Material
Storage of Cabin Material
FUEL
AND OIL
Fuelling andor Defuelling
Replenishing of Oils and Fluids
AIRCRAFT
MAINTENANCE
Routine Services
Non-routine
Services
Material Handling
Parking and
Hangar Space
FLIGHT OPERATIONS AND CREW
ADMINISTRATION
10.1 General
10.2
Flight Preparation at the Airport of Departure
10.3 Flight Preparation at a Point Different
from the Airport of Departure
10.4 In-flight
Assistance
10.5 Post-flight Activities
10.6 In-flight Re-despatch
10.7 Crew
Administration
SECTION 11. SURFACE
TRANSPORT
11.1 General
11.2
Special Transport
SECTION 12. CATERING
SERVICES
12.1 Liaison and Administration
12.2 Catering Ramp Handling
SECTION 13. SUPERVISION AND ADMINISTRATION
13.1 Supervisory Functions of Services
Provided by Others
13.2 Administrative
Functions
SECTION 14. SECURITY
Page
16
14.1 Passengers and Baggage
Screening and Reconciliation
14.2 Cargo and
Post Office Mail
14.3 Catering
14.4
Aircraft Security
14.5 Additional
Security Services
Page 17
SECTION 1
- REPRESENTATION AND ACCOMMODATION
1.1
1.1.1
1.1.2
1.1.3
1.1.4
1.1.5
1.1.6
As mutually agreed, effect
payment, on behalf of the Carrier, including but
not limited
to:
(a) airport, customs,
police and other charges relating to the services
performed.
(b) cost for provisions of bond
guarantee.
(c) out-of-pocket expenses,
accommodation, transport, etc..
Provide
office space for the Carrier抯 representative(s).
Inform all interested Parties concerning
movements of the Carrier's aircraft.
Indicate
that the Handling Company is acting as handling
agent for the Carrier.
Liaise with local
authorities.
If required, arrange guarantee or
bond to facilitate the Carrier's activities.
General
SECTION 2 - LOAD CONTROL,
COMMUNICATIONS AND
DEPARTURE CONTROL
SYSTEM
2.1
2.1.1
2.1.2
2.1.3
Load Control
Convey and deliver
flight documents between the aircraft and
appropriate airport
buildings.
(a)
Prepare
(b) Sign
(c) Distribute
(d)
Clear
(e) File
as appropriate,
documents, including but not limited to, loading
instructions,
loadsheets, balance charts,
Captain's load information and manifests, in
accordance
with local or international
regulations or as reasonably required by the
Carrier.
(a) Compile
(b) Despatch
statistics, returns and reports, as mutually
agreed.
2.2
2.2.1
Communications
(a) Compile
(b)
Despatch and receive
all messages in
connection with the services performed by the
Handling Company,
using the Carrier's
originator code or double signature procedure, as
applicable. Inform
the Carrier抯 representative
of the contents of such messages. Charges for
transmitting
messages may be recharged to the
Carrier.
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2.2.2
2.2.3
Maintain a
message file containing all above mentioned
messages pertaining to each
flight for ninety
days.
(a) Provide
(b) Operate
suitable means of communication between the
ground station and the Carrier's aircraft.
2.3 Departure Control System (DCS)
2.3.1 (a) Provide
(b) Operate
equipment and facilities to
allow the Handling Company access to the Carrier's
DCS, as
mutually agreed.
2.3.2 Access
the following facilities in the Carrier's DCS:
(a) Training programme.
(b) Check-in.
(c) Boarding Control.
(d) Baggage
reconciliation.
(e) Baggage tracing.
(f)
Load Control.
(g) Other services, as mutually
agreed.
SECTION 3 - UNIT LOAD DEVICE
(ULD) CONTROL
3.1
3.1.1
Handling
(a) Provide
or
(b)
Arrange for
suitable storage space for ULDs,
as mutually agreed.
Apply correct storage and
handling techniques in accordance with the
Carrier's
requirements.
Take
appropriate action to prevent theft or
unauthorised use of, or damage to the
Carrier's ULDs in the custody of the Handling
Company. Notify the Carrier
immediately of
any damage to or loss of such items.
3.1.2
3.1.3
3.2
3.2.1
Administration
(a)
(b)
(c)
Take physical inventory of ULD stock and
maintain a stock record.
Compile and despatch
ULD Control Messages (UCM), according to UCM
procedure.
Compile and despatch Stock
Check Messages (SCM), as mutually agreed.
3.2.2
3.2.3
Prepare ULD exchange
control (LUC) for all transfers of ULDs and obtain
signature(s)
of the transferring and receiving
carrier(s) or approved third parties and
distribute
copies according to the Carrier's
instructions.
Handle lost, found and damaged
ULD matters and notify the Carrier of such
irregularities.
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SECTION 4 - PASSENGERS AND BAGGAGE
4.1
4.1.1
4.1.2
4.1.3
4.1.4
4.1.5
4.1.6
4.1.7
4.1.8
General
Inform passengers andor public
about time of arrival andor departure of Carrier's
aircraft and surface transport.
Make
arrangements for stopover, transfer and transit
passengers and their baggage and
inform them
about services available at the airport.
When
requested by the Carrier,
(a) provide
or
(b) arrange for
special equipment,
facilities and specially trained personnel, as
available, for assistance
to
(1)
unaccompanied minors.
(2) disabled passengers.
(3) VIPs.
(4) transit without visa
passengers (TWOVs).
(5) deportees.
(6)
others, as specified.
Additional costs may be
recharged to the Carrier.
Take care of
passengers when flights are interrupted, delayed
or cancelled, according to
instructions given
by the Carrier. If instructions do not exist,
deal with such cases
according to the practice
of the Handling Company.
If applicable,
arrange storage of baggage in the Customs’ bonded
store if required (any
fees to be paid by the
passenger).
Notify the Carrier of complaints
and claims made by the Carrier's clients and,
process
such claims, as mutually agreed.
Handle lost, found and damaged property
matters, as mutually agreed.
Report to the
Carrier any irregularities discovered in passenger
and baggage handling.
4.1.9 (a)
Provide
or
(b) Arrange for
(1)
check-in position(s),
(2) service counter(s)
desk(s) for other purposes,
(3) lounge
facilities,
as specified in Annex(es) B.
4.1.10
(a)
or
(b)
Provide
Arrange for
Page 20
personnel andor facilities
for porter service.
4.2
Departure
4.2.1 Check and ensure
(a) that tickets are valid for the flight(s)
for which they are presented. The check
shall
not include the fare
(b) when requested,
check that tickets presented are not blacklisted
in the industry
ticket service data base.
Blacklisted documents shall not be honoured and
immediately reported to the Carrier, as
mutually agreed.
4.2.2
4.2.3
4.2.4
4.2.5
4.2.6
4.2.7
4.2.8
4.2.9
4.2.10
4.2.11
4.2.12
By mutual agreement, check travel
documents (passports, visas, vaccination and other
certificates) for the flight(s) concerned, but
without the Handling Company having any
liability.
(a)
(b)
Weigh andor measure (as applicable), and tag
checked and unchecked
baggage.
Effect the
conveyance of checked baggage from the baggage
check-in position
to the baggage sorting area.
Additional costs for baggage requiring
special handling may be recharged to the Carrier.
(a)
(b)
for
(1)
(2)
Enter
baggage figures on passengers’ ticket(s) and
detach applicable flight
coupon(s)
Enter
baggage figures for ticketless passengers, as
mutually agreed
initial flight.
subsequent
flight(s).
By mutual agreement, make out
excess baggage ticket(s), collect excess baggage
charge(s) and detach applicable excess baggage
coupon(s).
As mutually agreed, collect airport
and or any other service charges from departing
passengers accounting therefor to the
appropriate authorities.
(a)
(b)
for
(1)
(2)
Carry out the Carrier's seat
allocation or selection system
Issue boarding
pass(es)
initial flight.
subsequent
flight(s).
Direct passengers through controls
to the aircraft.
Carry out head check of
passengers upon embarkation. (Count to be compared
with
aircraft documents.)
Handle Denied
Boarding Compensation cases, as agreed with the
Carrier.
Provide facility for accepting and
processing of unaccompanied baggage.
(a)
(b)
(c)
Provide
Manage
Maintain
Page 21
automated
check-in device(s), as mutually agreed. Additional
costs may be recharged to
the Carrier.
4.3 Arrival
4.3.1 Direct passengers from
aircraft through controls to the terminal landside
area.
4.3.2 Deliver baggage in accordance
with local procedures.
4.4 Baggage
Handling
4.4.1 Handle baggage in the
baggage sorting area.
4.4.2 Prepare for
delivery onto flights
(a) bulk baggage.
(b) ULDs.
according to the Carrier's
instructions.
4.4.3 Establish the weight
of built-up ULDs.
4.4.4 (a) Offload bulk
baggage from vehicles.
(b) Break down andor
empty ULDs.
(c) Check incoming baggage for
transfer connections.
4.4.5 (a) Sort
transfer baggage.
(b) Store transfer baggage
for a period to be mutually agreed prior to
despatch.
4.4.6 (a) Provide
or
(b) Arrange for
transport of
transfer baggage to the sorting area of the
receiving carrier.
4.4.7 Handle crew
baggage, as mutually agreed.
4.5
RemoteOff Airport Services
4.5.1 Inform
passengerspublic about time of arrivaldeparture.
4.5.2 Receive departing passengers and
baggage.
4.5.3 Carry out passenger and
baggage handling as described in Sub-Sections 4.1
and
where applicable.
4.5.4 Direct
departing passengers to connecting transport to
the airport.
4.5.5 Receive passengers
arriving from the airport.
4.5.6 Deliver
baggage to passengers in accordance with local
procedures.
4.6 lntermodal Transportation
Departure by rail, road or sea
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4.2,
4.6.1
4.6.2
Receive departing passengers and
baggage from the Carrier.
Carry out passenger
and baggage handling as described in Sub-Sections
4.1 and 4.2,
where applicable, substituting
road or sea transportationfor 揳ircraftand
Direct departing passengers to connecting
transport.
If applicable, load baggage on
connecting transport, as directed by the rail,
road or sea
transporter.
4.6.3
4.6.4
4.6.5
4.6.6
Arrival by rail, road or sea
Receive
arriving passengers and baggage from the rail,
road or sea transporter.
Carry out passenger
and baggage handling as described in Sub-Sections
4.1 and 4.3,
where applicable, substituting
road or sea transportationfor 揳ircraftand
Direct arriving passengers through
controls to the Carrier's flight departure
services.
If applicable, offload baggage from
connecting transport, as directed by the rail,
road
or sea transporter and transfer it to the
Carrier's airport services.
4.6.7
4.6.8
SECTION 5 - CARGO AND
POST OFFICE MAIL
5.1
5.1.1
5.1.2
Cargo Handling - General
Facilities and Equipment
(a) Provide
(b) Arrange
suitable warehouse and
handling facilities for
(1) general cargo.
(2) special shipments.
(3) specialised
cargo products.
(c) Store cargo for a period
to be mutually agreed,
(d) Take appropriate
action to prevent theft of, or damage to cargo, as
mutually
agreed.
(a) Provide
(b) Arrange
suitable equipment for the
handling of
(1) general cargo,
(2) special
cargo,
Page 23
5.1.3
(3)
specialised cargo products,
as mutually
agreed.
(a) Provide
(b) Arrange
handling services for
(1) general cargo,
(2) special cargo,
(3) specialised cargo
products,
as mutually agreed.
5.1.4
5.1.5
Document Handling
(a) Issue
(b)
Obtain
receipt upon delivery of cargo.
Receive, process and send all or any messages
as required by the Carrier and as mutually
agreed.
5.1.6
5.1.7
Customs Control
Place cargo under Customs
control, if required, and clear discrepancies in
accordance
with local regulations.
Present
to Customs, as required, cargo for physical
examination.
5.1.8
5.1.9
5.1.10
5.1.11
5.1.12
Irregularities Handling
Take
immediate action in accordance with the Carrier's
andor local authorities'
instructions in
respect of irregularities, damage or mishandling
of dangerous goods and
other special
shipments.
Report to the Carrier any
irregularities discovered in cargo handling.
Handle lost, found and damaged cargo matters,
as mutually agreed.
(a) Notify the Carrier of
complaints and claims, giving supporting data.
(b) Process such claims, as mutually agreed.
Miscellaneous
Take appropriate action
to prevent theft or unauthorised use of, or damage
to, the Carrier's
pallets, containers, nets,
straps, tie-down rings and other material in the
custody of the
Handling Company. Notify the
Carrier immediately of any damage to or loss of
such
items.
Handle, as mutually agreed,
(a) diplomatic cargo.
(b) diplomatic mail.
(c) company mail.
5.1.13
Page 24
5.2
5.2.1
5.2.2
5.2.3
5.2.4
Outbound (Export) Cargo
Physical Handling
Accept cargo in
accordance with the Carrier's instructions,
ensuring that
(a) machine-readable cargo
labels are affixed and processed, where
applicable.
(b) shipments are
(c) the
weight and volume of the shipments are checked.
(d) the regulations for the carriage of
special cargo, particularly the IATA Dangerous
Goods Regulations (DGR), IATA Live Animals
Regulations (LAR), and others have been
adhered to.
Tally and assemble for
despatch cargo for the Carrier抯 flights.
Prepare
(a) bulk cargo
(b) ULDs
for delivery onto flights.
Establish the
weight of
(a) bulk load
(b) built-up
ULDs
and provide the load control unit with
deadload weights.
Document Handling
Check all documents to ensure shipment may be
carried in accordance with the
Carrier's
requirements. The check shall not include the
rates charged.
Obtain capacitybooking
information for the Carrier's flights.
Split
airwaybill sets. Forward applicable copies of
manifests and air waybills, as
mutually
agreed.
Prepare cargo manifests.
Provide
the load control unit with Special Load
Notification, as required.
Where applicable,
return copy of airwaybill to shipper, endorsed
with flight details.
5.2.5 (a)
(b)
(c)
(d)
(e)
(f)
5.2.6
5.2.7
Customs Control
Obtain Customs export
clearance.
Prepare Customs documentation, for
example, for cross-border truck services, as
mutually
agreed.
5.3 lnbound (import)
Cargo
Physical Handling
(a) Offload
bulk cargo from vehicles, when applicable.
(b)
Break down andor empty ULDs.
(c) Check
incoming cargo against airwaybills and manifests.
5.3.1
Page 25
5.3.2
Release cargo
to the consignee or agent upon proper release by
Customs and other
government agencies, as
required.
5.3.3
5.3.4
Document Handling
(a)
Notify consignee or agent of arrival of shipments,
in accordance with applicable
instructions.
(b) Make available cargo documents to
consignee or agent.
(a) Provide
or
(b)
Arrange for
facilities for collection of
to consignees or agents, as mutually agreed.
5.3.5
Irregularities
Handling
Take action in accordance with
applicable instructions when consignee refuses
acceptance
or payment.
5.4
5.4.1
5.4.2
5.4.3
5.4.4
Accept
prepare
(a) transfer cargo
(b) transit
cargo
for onward carriage.
TransferTransit
Cargo
Identify transfertransit cargo.
Prepare transfer manifests for cargo to be
transported by another carrier.
(a) Provide
or
(b) Arrange for
transport to the
receiving carrier's warehouse on or in the close
proximity of the airport of
arrival, of
transfer cargo under cover of Transfer Manifest.
5.5
Post Office Mail
Physical Handling
(a) Provide
or
(b) Arrange for
essential equipment,
storage and handling facilities.
5.5.1
Page 26
5.5.2
Check incoming mail against Post Office mail
documents. Issue substitute documents, if
necessary.
Deliver mail, together with
Post Office mail documents, against receipt to
postal
authorities.
Check outgoing mail
from postal authorities against mail documents.
Give receipt of
acceptance of mail to postal
authorities.
Handle and check transfer mail
against accompanying mail documents. Issue
subsititute
documents, if necessary.
5.5.3
5.5.4
5.5.5
5.5.6
Document Handling
Distribute incomingoutgoing Post Office mail
documents.
5.5.7
5.5.8
Irregularities Handling
Handle lost, found and damaged mail matters
and report all irregularities to the Carrier and
postal authorities in accordance with local
practices.
Maintain a file on all mail matters
including irregularities for a period to be
mutually
agreed.
SECTION 6 - RAMP
6.1 Marshalling
6.1.1
(a) Provide
or
(b)
Arrange for
marshalling at arrival andor
departure.
6.2 Parking
6.2.1
(a) Provide
(b) Position andor remove
wheelchocks.
6.2.2 Position
andor remove
(a) landing gear locks.
(b)
engine blanking covers.
(c) pitot covers.
(d) surface control locks.
(e)
tailstands andor aircraft tethering.
6.2.3
(a) Provide
(b) Position and remove
(c) Operate
Page 27
suitable ground power unit for supply of
necessary electrical power. Any time limit to be
specified in Annex(es) B.
6.3
6.3.1
6.3.2
Ramp to Flight Deck Communication
Provide
headsets.
Perform ramp to flight deck
communication
(a) during tow-in andor push-
back.
(b) during engine starting.
(c) for
other purposes.
6.4
6.4.1
6.4.2
6.4.3
6.4.4
6.4.5
6.4.6
6.4.7
6.4.8
6.4.9
6.4.10
LoadingEmbarking and
UnloadingDisembarking
For a period to be
mutually agreed,
(a) Provide
(b) Position
and remove
(1) suitable passenger steps.
(2) suitable loading bridges.
(3) flight
deck steps.
Provide
(a) passenger
(b)
crew
transport between aircraft and airport
terminals.
(a) Provide
(b) Operate
suitable equipment for loading andor
unloading.
(a) Provide
(b) Operate
suitable equipment for transport of Loads
between agreed points on the airport, as required.
(Equipment to be released andor made
available, as mutually agreed.)
Assembledeliverreceive Loads.
(a)
(b)
Unload Loads from aircraft, returning lashing
materials to the Carrier.
Load, stow and
secure Loads in the aircraft in accordance with
the Carrier抯
instructions and procedures.
(Cost for lashing materials may be recharged to
the Carrier.)
(c) Operate in-plane loading
system in accordance with the Carrier's
instructions.
Load, stow and secure
perishables, live animals, valuables, news films,
dangerous goods
and other special shipments in
accordance with the Carrier's instructions.
Redistribute Loads in aircraft according to
the Carrier's instructions.
(a)
(b)
Open and secure aircraft hold doors.
Secure and lock aircraft hold doors when
loading is complete.
Refill the Carrier's
ballast bags with ballast approved by the Carrier.
Page 28
6.4.11
6.4.12
Provide filled ballast bags.
Arrange for
safeguarding of all Loads with special attention
to valuables and vulnerable
cargo during
loadingunloading and during transport between
aircraft and airport
terminal(s).
6.5
6.5.1
Starting
(a) Provide
(b) Position and remove
(c) Operate
appropriate unit(s) for
engine starting.
6.6
6.6.1
Safety Measures
(a) Provide
(b)
Position and remove
(c) Operate
suitable
fire-fighting and other protective equipment.
6.7 Moving of Aircraft
6.7.1 (a)
Provide
(b) Position and remove
suitable tow-in andor push-back equipment.
(Towbar to be provided by the Carrier unless
otherwise agreed.)
(c) Tow in andor push
back aircraft according to the Carrier抯
instructions.
(d) Tow aircraft between
other agreed points according to the Carrier's
instructions.
(e) Provide authorised
cockpit brake operator in connection with towing.
SECTION 7 - AIRCRAFT SERVICING
7.1
7.1.1
7.1.2
7.1.3
7.1.4
Exterior Cleaning
Perform cleaning of
(a) flight deck windows.
(b) cabin
windows.
Perform reasonable cleaning of
aircraft integral steps.
Wipe excess oil from
engine nacelles and landing gear.
Clean wings,
controls, engine nacelles and landing gear.
7.2
7.2.1
Interior
Cleaning
Clean and tidy flight deck according
to the Carrier's instructions and, if specified,
under the
control of a person authorised by
the Carrier, by
(a) emptying ash trays.
(b) disposing of litter.
Page 29
7.2.2
7.2.3
7.2.4
7.2.5
7.2.6
7.2.7
7.2.8
7.2.9
7.2.10
(c)
(d)
(e)
(f)
(g)
clearing waste from seat back stowage's and
racks.
wiping crew tables.
cleaning and
tidying seats.
mopping floor.
cleaning
flight deck windows on inside, as requested.
As appropriate,
(a) empty ash trays
(b) dispose of litter
(c) clear waste from
seat back and overhead stowages
(d) wipe
tables
(e) clean and tidy seats and passenger
service units
(f) clean floors (carpets and
surrounds)
(g) wipe surfaces in pantries,
galleys (sinks and working surfaces) and toilets
(wash
basins, bowls, seats, mirror and
surrounds)
(h) remove, as necessary, any
contamination caused by airsickness, spilled food
or drink
and offensive stains
(i) clean
telephones, fax machines, LCD screens and any
other equipment according to
the Carrier's
instructions
in
(1) crew compartments
(other than flight deck).
(2) lounges.
(3)
bars, pantries, galleys.
(4) passenger cabins.
(5) toilets.
(6) cloakrooms.
(7)
vestibules.
As appropriate,
(a) empty
(b) clean
all refuse bins.
(c) clean
and tidy pantrygalley fixtures.
Clean floor
and floor covers extensively.
Clean cabin
fixtures and fittings.
Clean cabin windows.
Clean
(a) cargo holds.
(b) cargo
cabins.
(c) ULDs.
Fold and stow blankets.
Make up berths.
Change
(a) head rest
covers.
(b) pillow covers.
Page 30
7.2.11
7.2.12
7.2.13
7.2.14
Covers to be
supplied by the Carrier.
Distribute in
(a)
cabin
(b) toilets
items provided by the
Carrier.
Disinfect andor deodorize aircraft
(materials may be supplied by the Carrier).
(a) Remove
(b) Destroy
food and
material left over from incoming flights in
accordance with local regulations
andor the
Carrier's instructions.
(a) Provide
(b)
Arrange
for cleaning andor laundering of cabin
blankets and linen.
7.3
7.3.1
Toilet Service
(a)
(b)
(c)
Provide
Position and remove toilet
servicing unit.
Empty, clean, flush toilets
and replenish fluids in accordance with the
Carrier's
instructions.
7.4
7.4.1
Water Service
(a)
Provide
(b) Position and remove
water
servicing unit.
(c) Replenish water tanks with
drinking water, the standard of which is to meet
the
Carrier’s requirements.
7.4.2
Drain water tanks, according to the Carrier's
instructions and local regulations.
7.5 Cooling and Heating
(a) Provide
(b) Position and remove
(c) Operate
cooling unit. Any time limit to be specified
in Annex(es) B.
(a) Provide
(b) Position
and remove
(c) Operate
heating unit. Any
time limit to be specified in Annex(es) B.
7.5.1
7.5.2
Page 31
7.6
7.6.1
7.6.2
7.6.3
7.6.4
7.6.5
7.6.6
7.6.7
De-icingAnti-
icing Services and SnowIce Removal According to
the Carrier's
Instructions
Remove snow
from aircraft without using de-icing fluid.
(a)
(b)
(c)
(1)
(2)
Provide
Position and remove
Operate
anti-icing units.
de-icing units.
Provide de-icinganti-icing fluids meeting the
Carrier's specifications.
Remove frost, ice
and snow from aircraft using de-icing fluid.
Fluids to receive purity and
contamination
inspection prior to use.
Apply anti-icing
fluid to aircraft.
Supervise performance of
de-icinganti-icing operations.
Perform final
inspection after de-icinganti-icing operations and
inform flight crew of
results.
7.7
7.7.1
7.7.2
Cabin
Equipment and lnflight Entertainment Material
Rearrange cabin by
(a) removing
(b)
installing
cabin equipment, for example, seats
and cabin divider.
Collect andor distribute
(a) airline magazines
(b)
newspapersmagazines
(c) menus
(d)
headphones
(e) others
according to the
Carrier's instructions.
7.8
7.8.1
7.8.2
7.8.3
Storage of Cabin Material
Provide suitable storage space for the
Carrier's cabin material, as mutually agreed.
Take periodic inventory.
(a) Provide
or
(b) Arrange for
replenishment of
stocks.
SECTION 8 - FUEL AND OIL
Page
32
8.1
8.1.1
8.1.2
8.1.3
8.1.4
8.1.5
8.1.6
8.1.7
8.1.8
8.1.9
8.1.10
8.1.11
8.1.12
Fuelling andor Defuelling
Liaise with fuel suppliers.
(a)
(b)
Inspect the Carrier抯 fuel product deliveries
for contamination, prior to storage, in
accordance with the Carrier's instructions.
Notify the Carrier of results.
Inspect fuel
vehicles andor appliances for contamination.
Notify the Carrier of
results.
If
applicable, supervise the placement of the
Carrier's product into storage at
(a) the
Handling Company's facility.
(b) a storage
facility designated by the Carrier.
Supervise
fuellingdefuelling operations.
Prepare
aircraft for fuellingdefuelling.
Drain water
from aircraft fuel tanks.
Receive the
Carrier's product from storage in quantities
requested.
(a) Provide
(b) Position,
remove and operate
approved
fuellingdefuelling equipment.
Fueldefuel
aircraft with quantities of products requested by
the Carrier's designated
representative.
Check and verify the delivered fuel quantity.
Deliver the completed fuel order(s) to the
Carriers designated representative.
Maintain
records of all fuellingdefuelling operations and
provide the Carrier with an
inventory and
usage summary in accordance with the Carrier's
instructions.
8.2
8.2.1
8.2.2
8.2.3
Replenishing of Oils and Fluids
Liaise
with suppliers.
Perform or supervise
replenishing operations.
(a) Provide
(b)
Operate
special replenishing equipment.
SECTION 9 - AIRCRAFT MAINTENANCE
9.1
Routine Services
Page 33
9.1.1
9.1.2
9.1.3
9.1.4
Perform line inspection in
accordance with the Carrier's current
instructions.
Enter in aircraft log and sign
for performance of line inspection.
Enter
remarks in aircraft log regarding defects observed
during the inspection.
(a) Perform pre-
departure inspection immediately before aircraft
departure according to
the Carrier's
instructions.
(b) Perform ice-check
immediately before aircraft departure according to
the Carrier's
instructions.
Provide
skilled personnel to assist the flight crew or
ground staff in the performance of the
inspection.
9.1.5
9.2
9.2.1
9.2.2
9.2.3
9.2.4
9.2.5
9.2.6
Non-routine Services
Rectify defects
entered in the aircraft log as reported by the
crew or revealed during the
inspection, to the
extent requested by the Carrier. However, major
repairs must be
separately agreed upon between
the Parties.
Enter in aircraft log and sign
for the action taken.
Report technical
irregularities and actions taken to the Carrier's
maintenance base in
accordance with the
Carrier's instructions.
Maintain the Carrier's
technical manuals, handbooks, catalogues, etc.
Provide engineering facilities, tools and
special equipment to the extent available.
Move aircraft under its own power in
accordance with the Carrier's instructions.
9.3
9.3.1
9.3.2.
9.3.3
9.3.4
Material Handling
(a) Obtain Customs
clearance for
(b) Administer
the Carrier's
spare parts, power plants andor equipment.
Provide periodic inspection of the Carrier's
spare parts andor spare power plant.
Provide
suitable storage space for the Carrier's spare
parts andor special equipment.
Provide
suitable storage space for the Carrier's spare
power plant.
9.4
9.4.1
9.4.2
Parking and Hangar Space
(a) Provide
or
(b) Arrange for
suitable parking space.
(a)
or
(b)
Provide
Arrange for
Page 34
suitable hangar space.
SECTION 10 - FLIGHT OPERATIONS AND CREW
ADMINISTRATION
10.1
10.1.1
10.1.2
10.1.3
General
Inform
the Carrier of any known project affecting the
operational services and facilities
made
available to its aircraft in the areas of
responsibility specified in Annex(es) B.
Keep
up-to-date all necessary manuals and instructions
that the Carrier must provide and
ensure that
all prescribed forms are available.
After
consideration of the Carrier's instructions,
suggest the appropriate action to pilot-
in-
command in case of operational
irregularities, taking into account the
meteorological
conditions, the ground services
and facilities available, aircraft servicing
possibilities and
the overall operational
requirements.
Maintain a trip file by
collecting all documents specified by the Carrier,
all messages
received or originated in
connection with each flight and dispose of this
file as instructed
by the Carrier.
10.1.4
10.2
10.2.1
Flight Preparation at the Airport of
Departure
(a) Arrange for
(b) Deliver to
the aircraft
meteorological documentation and
aeronautical information for each flight.
Analyse the operational conditions and
(a)
prepare
(b) request
(c) sign
(d) make
available
the operational flight plan
according to the instructions and data provided by
the Carrier.
(a) Prepare
(b) Request
(c) Sign
(d) File
the Air Traffic
Services (ATS) Flight Plan.
Furnish the crew
with an adequate briefing.
(a) Prepare
(b)
Sign
the fuel order.
Hand out flight
operation forms as specified by the Carrier and
obtain signature of the
pilot-in-command,
where applicable.
Supply the appropriate local
ground handling unit with the required weight and
fuel
data.
Page 35
10.2.2
10.2.3
10.2.4
10.2.5
10.2.6
10.2.7
10.2.8 (a) Obtain
(b) Monitor
(c) Manage
the Carrier's
slot time allocation with the appropriate ATS.
10.3
10.3.1
10.3.2
Flight Preparation at a Point Different from
the Airport of Departure
Arrange for the
provision of the meteorological documents and
aeronautical
information.
Analyse the
operational conditions and
(a) prepare
(b) request
(c) sign
the operational
flight plan according to the instructions and data
provided by the
Carrier.
Send to the
Carrier or its representative at the airport of
departure,
(a) the operational flight plan,
(b) the ATS Flight Plan,
(c) information
for crew briefing,
as instructed by the
Carrier andor as specified in the Annex(es) B.
10.3.3
10.4
10.4.1
10.4.2
10.4.3
10.4.4
10.4.5
10.4.6
10.4.7
In-
flight Assistance
Follow up the progress of
the flight against flight movement messages,
flight plan
messages and position reports
received.
Provide information on flight
progress to the Carrier's ground handling
representative.
Assist the flight as requested
andor deemed necessary to facilitate its safe and
efficient
conduct in accordance with the
flight plan.
Monitor movement of the flight
within VHF range and provide assistance, as
necessary.
Take immediate and appropriate
action in case of in-flight irregularity,
according to the
Carrier's instructions
(written or verbal).
Log and notify as
specified by the Carrier any incident of an
operational nature (delays,
diversions, engine
trouble, etc.).
Perform in-flight assistance,
including re-despatch until adjacent area is able
to accept
responsibility if, for reasons of
communications failure, weather phenomena, safety
of
aircraft or emergency, it is undesirable to
stop these services at the area boundary
specified in Annex(es) B. Similar conditions
may make it desirable to transfer these
services to the next area before the area
boundary is crossed.
Provide assistance to the
flight, as required, beyond VHF range.
10.4.8
10.5
Post-flight
Activities
Page 36
10.5.1
Obtain a debriefing from incoming crews,
distributing reports or completed forms to
offices concerned, whether governmental or the
Carrier's.
10.6
10.6.1
In-
flight Re-despatch
Analyse meteorological
information and the operational flight conditions
for re-
despatch, calculating and planning it
according to the data provided by the aircraft in
flight and informing the pilot-in-command
about the results thus obtained.
10.7
10.7.1
10.7.2
Crew Administration
Distribute relevant crew schedule information
provided by the Carrier to all parties
concerned.
Arrange hotel accommodation for
(a) scheduled
(b) non-scheduled
crew
layover, as specified by the Carrier.
(a)
Provide
or
(b) Arrange for
crew
transportation, as specified by the Carrier.
Direct crews through airport facilities and
brief them, as required.
Liaise with hotel(s)
on crew call and pick-up timings.
(a) Prepare
crew allowance forms, as specified by the Carrier.
(b) Pay crew allowances, as specified by the
Carrier.
Inform the Carrier of any crew
indisposition or potential absence.
10.7.3
10.7.4
10.7.5
10.7.6
10.7.7
10.7.8 Take
necessary action, as specified by the Carrier.
SECTION 11 - SURFACE TRANSPORT
11.1
11.1.1
General
Make all
necessary arrangements for the transport of
(a) passengers
(b) baggage
(c) cargo
andor mail
between
(1) airport and town
terminal.
(2) airport and other agreed points.
(3) separate terminals at the same airport.
11.2
11.2.1
Special
Transport
Make all necessary arrangements for
special transport within the limit of local
possibilities.
Page 37
SECTION 12 - CATERING SERVICES
12.1
12.1.1
12.1.2
Liaison and Administration
Liaise with the
Carrier's catering supplier.
Handle
requisitions made by the Carrier's authorised
representative.
12.2 Catering Ramp Handling
12.2.1 Unloadload and stow catering loads
fromon aircraft.
12.2.2 Transfer catering
loads on aircraft.
12.2.3
Transport catering loads between aircraft and
agreed points.
SECTION 13 - SUPERVISION
AND ADMINISTRATION
13.1
13.1.1
13.1.2
13.1.3
13.1.4
13.1.5
13.1.6
13.1.7
13.1.8
13.1.9
13.1.10
13.1.11
Supervisory Functions of
Services Provided by Others (preflight, on-flight
and post-flight)
Attend at the airport as
necessary to supervise and coordinate the ground
handling
services contracted by the Carrier
with third party(ies).
Cooperate with the
Carrier's designated representative, as required.
Ensure that the Handling Company(ies) is (are)
timely informed about operational data,
including alterations.
Check availability
and preparedness of staff, equipment, supplies and
services of the
Handling Company(ies) to
perform the ground handling services.
Check
preparation for documentation.
Ensure that
prompt notification of the Carrier's requirements
is given to all interested
parties.
Check
that all loads including necessary documents will
be ready in time to be loaded on
the flight.
Meet aircraft upon arrival and contact crew.
Receive briefing from crew and give
information about irregularities, changes in
schedule or other matters.
Supervise and
coordinate the ground handling services, deciding
non-routine matters, as
required.
Check
despatch of operational messages.
Page 38
13.1.12
13.1.13
Check tracings of baggage, cargo, mail and
lost and found articles. Follow up, if
necessary.
Note irregularities in station
log and inform the Carrier抯 designated
representative in
accordance with the relevant
directives.
13.2
13.2.1
13.2.2
13.2.3
13.2.4
13.2.5
Administrative Functions
Establish and maintain local procedures in
accordance with the Carrier's requirements.
As
required, take action on all communications
addressed to the Carrier.
Prepare, forward and
file reportsstatisticsdocuments and perform any
other
administrative duty that may be required
by the Carrier or local conditions.
Maintain
the Carrier's manuals, circulars, etc., connected
with the performance of the
services.
Check and sign on behalf of the Carrier
invoices, supply orders, handling charge notes,
work orders, etc., as agreed with the Carrier.
SECTION 14 - SECURITY
14.1.
14. 1.1.
14.1.2.
14.1.3.
14.1.4.
Passenger and
Baggage Screening and Reconciliation
(a)
or
(b)
(1)
(2)
(a)
or
(b)
(1)
(2)
(3)
(4)
(5)
(a)
or
(b)
(1)
(2)
(3)
(a)
or
(b)
(1)
(2)
Provide
Arrange for
matching of
passengers against established profiles.
security questioning, as required.
Provide
Arrange for
screening of checked baggage.
screening of transfer baggage.
screening
of mishandled baggage.
physical examination of
checked, transfer and mishandled baggage, as
required.
identification of security cleared
baggage.
Provide
Arrange for
screening
of passengers.
screening of unchecked baggage.
physical examination of passengers and
unchecked baggage, as required.
Provide
Arrange for
identification of passengers
prior to boarding.
reconciliation of boarded
passengers with their baggage.
Page 39
(3) passengers to
identify their own baggage, as required.
(4)
offloading of baggage of passengers who fail to
board the aircraft.
14.2. Cargo and Post
Office Mail
14.2.1. As specified by the
Carrier,
(a) provide
or
(b)
arrange for
(1) screening of cargo andor
mail.
(2) physical examination of cargo, as
required.
(3) holding of cargo andor mail for
variable periods.
(4) secure storage of cargo
andor mail.
14.3.
14.3.1.
Catering
(a)
or
(b)
(1)
(2)
(3)
(4)
(5)
(6)
Provide
Arrange for
control of access
to the catering unit.
proper identification
and authorisation of staff.
security
supervision during food preparation.
security
check of catering uplifts.
sealing of food
andor bar trolleyscontainers.
physical
examination of catering vehicles prior to loading.
14.4.
14.4.1.
14.4.2.
14.4.3.
Aircraft Security
(a) Provide
or
(b)
Arrange for
control of access to
(1)
aircraft.
(2) designated areas.
(a)
or
(b)
(1)
(2)
(3)
(4)
(5)
Provide
Arrange for
search of
aircraft.
guarding of aircraft.
guarding
of designated areas.
security of baggage in
the baggage make-up area.
sealing of aircraft.
(a) Provide
or
(b) Arrange for
security personnel
Page 40
(1) to safeguard all loads during
the transport between aircraft and designated
locations.
(2) during offloading and
loading of aircraft.
14.5.
14.5. 1.
Additional Security Services
(a) Provide
or
(b) Arrange for
additional security services, as requested by
the Carrier.
Signed the
at
for and on behalf of
by
Signed the
at
for and on behalf of
by
Page 41
STANDARD GROUND
HANDLING AGREEMENT
SIMPLIFIED PROCEDURE
Annex B - Location(s), Agreed Services and
Charges
to the Standard Ground
Handling Agreement (SGHA) of April 1998
between:
having its principal
office at
and hereinafter referred to as
'the Carrier'
and:
having its
principal office at:
and hereinafter
referred to as 'the Handling Company'
effective from:
This Annex B
for the location:
is valid from:
and replaces:
PREAMBLE:
This Annex B is prepared in
accordance with the simplified procedure whereby
the Parties
agree that the terms of the Main
Agreement and Annex A of the SGHA of April 1998 as
published by the International Air Transport
Association shall apply as if such terms were
repeated here in full. By signing this Annex
B, the Parties confirm that they are familiar with
the aforementioned Main Agreement and Annex A.
PARAGRAPH 1 - HANDLING CHARGES
1.1
IATA AHM 810 APRIL
1998
For a single ground handling
consisting of the arrival and the subsequent
departure at
agreed timings of the same
aircraft, the Handling Company shall provide the
following services of Annex A at the following
rates.
Page 42
1.1.1
1.1.2
Section(s)
............................... price .....
............................ per
(aircraft
type, etc.).
Section(s)
............................... price ..... 1
......................... per
The number of
these clauses can be extended as far as
necessary
1.2
1.3
1.4
Handling in case of
technical landing for other than commercial
purposes will be
charged at ..% of the above
rates, provided that a physical change of load is
not
involved.
Handling in case of return
to ramp will not be charged extra, provided that a
physical
change of load is not involved.
Handling in case of return to ramp involving a
physical change of load will be
charged as for
handling in case of technical landing in
accordance with SubParagraph
1.2 of this
Annex.
PARAGRAPH 2 - ADDITIONAL CHARGES
2.1
All services not
included in Paragraph 1 of this Annex will be
charged for at current
local rates.
PARAGRAPH 3 - DISBURSEMENTS
3.1
Any disbursements made by the
Handling Company on behalf of the Carrier will be
reimbursed by the Carrier at cost price plus
an accounting surcharge of ...%.
PARAGRAPH 4
- LIMIT OF LIABILITY
4.1 The limit of
liability referred to in Sub-Article 8.5 of the
Main Agreement shall be as
follows:
Aircraft Type Limit (
per incident)
......................
......................
......................
PARAGRAPH
5 - AREA OF RESPONSIBILITY
Page 43
5.1
The area of
responsibility as mentioned in Sub-Sections 1 0.1
and 10.4 of Annex A
is .............
PARAGRAPH 6 - TRANSFER OF SERVICES
6.1
In accordance with Sub-
Article 3.1 of the Main Agreement, the Handling
Company
subcontracts the services of Annex A
Section(s) to
The number of these clauses can
be extended as far as necessary.
PARAGRAPH 7
- SETTLEMENT
7.1
Notwithstanding Sub-Article 7.2 of the Main
Agreement, settlement of account shall
be
effected ........
PARAGRAPH 8 - SUPERVISION
AND ADMINISTRATION
8.1 The services of
Annex A, Section 13.1, covered by Sub-Paragraph
1.1 of this Annex
B, refer only to the
following services of Annex A which are performed
for the
Carrier by other organisation(s) under
cover of separate agreement(s):
Section
(s) .........
Section (s) .........
Signed the
at
for and
on behalf of
by
Signed the
at
for and on behalf of
by
Page 44