前台接待日常英语口语培训课件
入党宣誓感想-肇庆学院分数线
前台接待日常英语口语
前台接待日常英语口语
Part
1 Greetings问候
e to XXXX Hotel. I’m...,
what should I call you,
please?
欢迎光临XXX酒店。我是...，请问我该怎么称呼你呢？
2.
Goodmorningafternoonevening, SirMadam. What can I
do
for you?
先生女士，你好！请问我能为您做点什么？
3.
Myname is ..., is there anything else I can do for
you, just let
me know.
我叫...，如果需要我为您做些什么，请告诉我。
youhave any
problems, please feel free to contact us .
如果你有任何需要，请随时联系我们。
u make a reservation
?Have you booked the
room?Are you the vip?
请问有预订吗？请问你是会员吗？
nd of room would you like
?
请问您需要什么类型的房间。
,I don’t quite understand
.
对不起，我不是很明白。
8.I’mafraid we’ve
fully booked for that time .
抱歉，我们那个时段已给订满了。
’sthe hot peakbusy season ,you know ?
这是酒店业的旺季。
me ,How do spell it ,please ?
打扰一下，您能拼写一下您的名字吗？
canonly keep your table
room till …
我们能保留您的房间直到...
meshow you to
your room ,this way please .
让我带您到房间，这边请。
Part 2 Helping to Check-in帮助入住
have
a seat for a while, I’ll helpyou with the check-in
procedure.
请在那边稍坐一会儿，我将会为您办理入住手续。
2.
Would you please give me your passportor ID card
and credit
card ?, I’ll help you to fill in
the form.
请把您的护照和信用卡交给我，我帮您办理入住手续。
3. How
many nights will you stay this time?
这次入住您会住多少天？
4. Which room would you
like, we have thesekinds of rooms...?
您是要哪种房间？
5. Excuse me, SirMadame. How would youlike to
pay the
deposit, cash or credit card（together
or separately）?
先生女士，不好意思，打搅一下。请问您是要付现金还是刷
卡（分开付押金还是一起付）呢？
is your room key and the breakfastcoupon.
Would you
please sign here?
这是您的房卡和早餐券。请您在这里签个名好吗？
7. Here are your
passport and the creditcard . You can go up to
the room now I hope you enjoy your stay with
us..
这是给回您的护照和信用卡。现在您可以上房间了。希望您
在这里居住愉快。
Part3 ProvidingService During
Staying居住期间服务
rService常规服务
(1)
Please wait a second. I’ll transfer itfor you. .
请稍等一下，马上为你转接过去。
(2) Because you are
checking out two daysearly, You need to
give
us two cash vouchers back.
您比原定退房的时间提前了两天，所以我们需要收回二张现
金券。
(3) There is a great garden and pond behind
the hotel,which is
suitable for exercise and
having a walk
酒店后面有很漂亮的花园和水塘，那里是非常适合跑步和散
步的地方。
(4)
This money is damaged .I’m afraid wecan’t change
it, this
is according to the hotel
rules.您的钱（纸币）上有裂口（污迹），
按酒店的规定，我们不能为您兑换。
(5)
I’m sorry that you could not get cashby credit
card here . I
can book a car take you to the
bank to get some cash.
不好意思，酒店规定不可以用信用卡来套取现金，如
果您需
要，我可以安排车送您去银行（ATM 机）上提取现金。
(6) What
denominations would you like?
你想要什么面值的人民币呢？
(7)I’m sorry, but we do not accept thedollars
with CB.
对不起，我们这里不收CB版的美金。
(8)Can I fax
this paper?
我可以传真这份文件吗？
-Certainly, sir.
Where do you want to faxit to?
当然可以，先生。请问是传真到哪里的？
-How would you like to
pay for it, sir?
你打算怎样付款呢，先生？
-Could you charge it to my room bill?
可记在我的客房账单内吗？
-Sure. Here is your fax
record, Sir. Wouldyou please sign here?
当然。这是你的传真记录，先生，麻烦你在这里签名好吗？
(9)Could you
please send a car to theairport to pick me up?
你能安排一辆车到机场接我吗？
(10)Could you please give
us your flightNo.?
你能告诉我您的航班号吗？
er
提醒
(1) It’s better for you to wear
moreclothes, because it’s pretty
cold outside.
外面天气很冷，你最好穿多些衣服。
(2) Today is a rainy day
and the floor isslippery so please be
careful.
今天外面在下雨，地面很滑走路时请多加小心。
et Service
网络服务
(1) Thereis free broadband Internet
access in every room ,
connector plug is on
thedesk.
写字台上有宽带插头，您可以随便使用。
(2) There is a
little trouble in thecomputer service center, so
the
Internet is disconnected
temporarily. Pleasewait a while, It’ll be
recovered soon.
对不起，酒店的电脑服务中心出现了一点小故障，房间暂时
不上了网，请稍候一下就会恢复正常。
(3) Ok, I’ll arrange a
computer engineer tohelp you.
好的，我马上安排电脑员上去帮您。
he Laundry 关于洗衣
(1)The laundry
collected between 8am to 6pmwill be returned at
midnight on the same day while the one
collected between6pm
to 8 am will be returned
at 2pm on the next day.
上午八点到下午两点接洗衣将会在当天午夜前送回
；而下午
两点到次日八点的洗衣将会在第二日下午两点之前送回。
(2)For the
laundry, the regular service iswithin 8 hours and
the
express service is within 5hours.
普洗服务是八小时内送回,而快洗是5小时。
(3) There is a stain
on your clothes, andwe’ll try our best to get
rid of it . However, I can’t guarantee that we
canremove it
totally.
您的衣服上有很难洗掉的污迹，我们会尽最大的努力去处
理，但不能保证一定可以处理掉。
(4)Could you send someone up for mylaundry,
please?
请派人到我房间取要洗的衣服，好吗？
-Certainly, sir. Our room attendant will beup
in a minute.
好的,我们的服务员马上到。
l Service
医疗服务
(1) You don’t look very well today.
Whatseems to be wrong ?
你看上去有些不舒服, 还好吧 ?
(2) I feel dizzy and have a sorethroat besides
, I can not sleep
wellrecently?
我感到头晕，喉咙痛。
还有，最近都睡不好。
(3) Don’t worry , I will arrange a
doctorto look after you .
不要担心，我将立即安排医生照顾你。
(4) Any other symptoms? Like stomach
ache,coughing, or
nausea?
还有其他症状吗？比如胃痛、咳嗽或者恶心？
(5) The doctor said
you have got the ’ll prescribe some
medicine
for you .take two tablets at a time, three timesa
day.
You’d better stay in bed for one or two
days.
医生说你感冒了。她会给你开药。这药每次吃两片，每天三
次，并建议你最好在床
上休息一两天。
(6) -Are they strong?
-Yes. They
may make you a little drowsy. Bythe way, you
should be sure to take them after you
eat.
药性强吗？
是的，会让你犯困。还有，你得在用餐完毕后才能吃药。
(7) Can you give me some medicine
forheartburn?
你可以给点胃药给我吗？
(8) I’m afraid
the doctor can’t give youmedicine for that unless
you tell her about your history of stomach
ache?
如果你不告诉医生你是否有胃病史，恐怕他不能随便给你胃
药。
(9)
Well, I do have gastritis for twoyears.
恩，我确实有两年的胃病。
(10) Since your blood
pressure is higherthan normal, could you
tell
the doctor whether you have diabetes?
你的血压偏高，请问你是否有糖尿病？
（11）How is the acid in
your stomach? Is the acid feeling very
strong?
胃酸的强度怎么样？你是否感觉十分强烈？
(12) Are you taking
other medicine at present? Please let us
know
just incase of chemical reaction. .
你最近有没有服用其它药物？为了防止药品之间产生不好
的化学反应请告诉我们。
(13) Are you feeling better now, Sir?
先生，你好些了吗？
(14)What happened to your
leg, Sir?
先生，你的腿怎么呢 ？
-I tripped and fell
in the bathroom.
我不小心在浴室摔倒了。
-Please don’t
worry, I’ll ask the doctor togo to see you right
away.
请不要担心，我马上叫医生过去。