礼宾标准服务程序英语版 PPT
我身边的小能人-小学运动会入场口号
Concierge PPT
-Doorman area
-lobby
area
-concierge desk
-luggage storage
-luggage deliver
-post service
-individual luggage
-group luggage=check
in and check out
Door man area
1
this with white gloves, standing position, and
bolt and split at shoulder width, her
hands
folded on his guard against the shop. ⒉ as guests
to be smiling, open the
door to welcome the
guests, and action should be left to pull the door
and opened
the gate, the right rear door scuff
to meet the guests, and remind our guests. ⒊ if
you have my luggage, should help the guests,
and had to check the baggage is not
deteriorating, confirmation of order after the
luggage trolleys, and leading to the
reception
for guests to the luggage from the immediate
delivery and then back up
the hill. ⒋ the old
and handicapped our guests to take the initiative
to help visitors
need a taxi, you should try
to offer guests, not to give visitors and guests
when you
should be polite to say good-bye.
Lobby area
this with white gloves in his
right foot on the door, a stride, the door, shall
prevent
the natural position. the door, the
recovery of the existing standing position. ⒉ the
guests into the guest with a friendly hello,
good command of the protocol and
smiling,
remember, expressionless. ⒊ pay close attention to
the dynamic and help
solve some of the guests
can accept the guests and tourist information
office. ⒋ has
a pet, shipment, the seller
could not let it go into the hotel lobby, and
should be
friendly or due to the left. 5. a
dishonest actions, found to be reported to the
deputy
director or the security make
appropriate. 6. shall be coordinated closely with
lobby
area
Concierge desk
This the
right counter to his standing position, the body
from the blow, not against
the wall, his hands
crossed on his hands into his pocket, not a hill.
⒉ not make
personal call, not to do with the
work. the tourist information office ⒊ accept,
smiling and looked at peace, to the
thought that the guests, jealous, yawned and do
an act. ⒋ accept all the service desk, divided
（ including baggage until ）.
Luggage storage
Check this baggage ascertained the guest's
room number, pieces of luggage and had
to
check is not deteriorating, ask the guest have any
dangerous cargo or valuables.
⒉ take my
luggage ticket and boarding pass. fill out the
date, the room number,
baggage piece,
management, to let guests up tag signature, then
down tag to
guests and remind him to pick up
your luggage, will down tag to confirm and sign
in
the luggage. do the daily operation. ⒊
divided luggage time for three days. generally
handover
To fill out this form, the care
which items to the name and piece, the depositor
name
and telephone, and took a person's name,
telephone and room number. ⒉
examination of
the guests to is in good condition, confirm that
no problem, the
signature. ⒊ as guests of the
special requirements should also note that was
entrusted to write themselves should also be
initialed by the way forward. for the
daily
operation. ⒋ transfer usually maturing in a week
and three month. the time, it
should let it
show your identification card （ for valuables ）,
check the name and
contact, are correct,
please his guests in the guest to sign, the
entrusted people
should also initialed, and
the cancellation to the goods is forward. ⒍ to
transfer
deadline, should take the initiative
to contact to the guests, and descriptions
thereof.
post this letter
Sending the
letter
To receive mail this letter, for the
registration record. for enquiries. ⒉ in to the
sender （ the name and number of staff ） ⒊
classification. the first time to time,
and
from the post office receipt of the home, to the
office. a special department ⒋
（ accounting ）
should get a chain.
Individual guest luggage
Doorman has to handover to the bellboy ,
double check with the doorman to count
luggage
piece,⒉ nodded a welcome guest in the register,
standing about 1.5 metres
behind the baggage
must be in his hand with the guests, between the
area to our
visitors find articles, at the
guests, and pay attention to the receptionist of
hints, etc.
a man ⒊ check in, the initiative
forward to the guests or staff for the computer
room
key with trolleys , except on the
luggage, to escort the guests into the room. And
then guest luggage and room key to be right,
do not making a small mistake.
Group guests
luggage check out
1,team leader will follow
with the group check out timing to arrage the bus
to come
to the hotel to pick up the hotel
guests ,if we get call from the floor ,team leader
will
sending the bellboy to pick up the guests
luggage ., 2bell boy will take room
luggage
to send to the lobby area, before loading we have
to confirm with our guest
luggage
piece,, bell captain will put log book to make
note before guest leaving from
the hotel . t
with the tour leader, we have to tell to guests to
check the
luggage condition and confirm the
guests luggage piece before they leaving , a. 4.
After we confirm with guests luggage piece ,
if tour guide agree about the luggage
bell
captain will write down tour guide contact NO,and
then we can send all luggage
to the bus , ,
the manager that luggage trolleys to the coach
agreed, before loading
the baggage. 5. the van
before loading the van, and will try to avoid
waste of space,
while ensuring the luggage in
the process of loading the baggage not happen. 6.
the
van is completed, please confirm and sign
it. do the routine check the baggage
condition
私人礼宾服务、休闲礼宾服务、会议礼宾服务、商务礼宾服务引领性的四重礼宾服务
代表着全球
酒店行业的最高水准