中信证券营业部-北京国际金融论坛

Teaching Plan
单元
课型
New lesson

课时
2
1. To be able to make self- introduction.
2. To know the importance and the methods of English learning.
学习
3. To know the requirements and examination way of English
目标
learning.
Introduction

教学
重点
English learning.

1. To be able to make self-introduction.
2. To know the importance of English learning, the methods of
教学
The contents of self introduction.
难点
教具
PowerPoint
教
学
环
节
设
计

教学步骤 教学过程设计
1

Warming up








教
学
环
节
设
计





Speaking
practice


Discussing

Hello, everyone! I’m your new English teacher. Do
you want to know about me? Of course you want, Ok, I
will give you a chance to ask me some questions about
my personal information. Pay attention only three
students allowed to make question, the chance is
limited. So, quickly, just stand up or put up your hands.



I. Ask students to make their self-introductions.
II. Show the contents of self-introductions.



I. Why do we have to learn English?
II. What kind of English to learn?
III. How to learn English well?










Answers
I. 为什么要学习英语？ < br>英语是有用的。英语是当今世界上主要的国际通
用语言。从全世界来看，说英语的人数已经超过了 任
何语言的人数，10多个国家以英语为母语，45个国
家的官方语言是英语，世界三分之一的 人口（二十几
亿）讲英语。全世界75％的电视节目是英语，四分
之三的邮件是用英语书写，电 脑键盘是英语键盘，任
何一个会议敢号称是国际会议，其会议工作语言一定
要用英语，也是联合 国的正式工作语言。我们看到，
很多官方的、政府性质的活动、文件、交流方式都使
用英语。人 们在日常生活中越来越多地听到、见到、
用到英语。学英语有利于同学们的成长，有助于提升
个 人的事业竞争力。


2

II.我们应该学习什么样的英语？
学英语是为了用。学英语不是死记硬背一大堆单
词和语法规则，更不是为了应付考试。中职英语应该
是实用的，应该是与同学们今后的生活和工作有密切
联系的。要为学而用，为今后的需要做准备。
III.怎样学好英语?
首先要有兴 趣。通过英语我们可以更好地了解外
部世界，广交朋友，交流感情。英语可以使我们的视
野更加 开阔，思维更加敏捷，生活更加多彩。
其次要有信心。不管原来有什么基础，都要确立
“英语 并不难，我能行”的信心。要不怕学英语，不怕
说英语，不怕出错误。有时间就练，持之以恒，定能成功。
再次要有方法。为“用”学英语，关键在于“用”。
要认清自己的学习目标，了解 自己已有的方法，不受
原来学习方法或失败经验的限制。中职英语学习要做
到“学以致用”。






Instruction
I. Requirements of English learning.
in the class .参与课堂
Make sure your eyes、ears、mouths、hands and your
hearts here.
2. Be active.积极地学习
Be active learners, especially express your ideas
actively in class.
II. The way of English examination
过程性评价+综合性评价（平时成绩×40%+期末成绩
× 60%)
平时成绩：考勤、课堂表现、作业
期末成绩：卷面成绩

3

Summary

Key words and phrases about self- introduction
name
Chinese name, English name
family
grandpa, grandma, father ,mother, brother ,sister,
address
be born, come from, be from
hobby
sport, music, dance, watching TV, computer games,
reading books.





Homework


I. Write down the self-introduction.
II. Preview the new lesson






Description
after teaching







4

Teaching Plan
单元
Unit 1 Greeting Guests ( 1 )
课型
Listening & Speaking

课时
2

学习
1. Learn how to great guests.
目标
2. Develop the students’ good attitude in service.
教学
Learn how to great guests.
重点
教学
Useful expressions in greeting guests
难点
教学
Role-play, Discussion
方法
The script & video clips of dialogues.
PowerPoint presentation slides
教具
教
学
环
节
设
计

教学步骤 教学过程设计
5

Step 1


Introduce the contents of this book.

Watch the video I , and them do the exercises.
I. Decide T or F
1.F 2.T 3.F 4.T 5.T
II Watch the video again and then fill in the bellman’s
words.
1. Good morning, ma’am welcome to our hotel.
2. May I help you with your luggage?
3. How many pieces do you have?
4. One suitcase and one bag. Is that right?
5. This way please.
6. After you, please.
7. Please enjoy your stay.




教学
环节
设计



Step 2




Step3
Watch the video II , and then do the exercises.
I .Fill in the blanks:
1. Fine, thank you.
2. How do you do?
3. How do you find our service?
4. friendly and helpful.
5. I hope you have a good time.
II. Answer the questions:
1. Who is Mrs. Li?
Mrs. Li, the manager of the hotel.
2. How does Mr. Johns find the service here?
Excellent, the people here are very friendly and
helpful.


6

Step 4





Step5
Listening 1
I. Listen to the radio.
II. Role-play the dialogue with one’s partner.
III. Fill in the blanks with proper expression.




Homework
1. Remember the new words and expressions.
2. Read the dialogues again and again.




Description after teaching
Give more encouragements to the students





Step 6







7

Teaching Plan
单
元
Unit 1 Greeting Guests (2)
课
型
Listening & Speaking

课
时
学
习
目
标
教
学
重
点
教
学
难
点
教
学
方
教
具
教
学
环
节
设
计

2

1. Learn how to great guests.
2. Develop the students’ good attitude in service.
Learn how to great guests.

The useful expressions about greeting guests
Role-play, Discussion
The script & video clips of dialogues.
PowerPoint presentation slides
教学步骤 教学过程设计
8

Step 1

Review



Step 2
Listening 2
I. Listen and read.
II. Role- play the dialogue with the partner.
III. Pair Work.
Answer: 5-1-2-4-7-3-8-9-6-12-11-10






Step3
Discussion
I. Pair Work.
1. Good afternoon.
2. Good evening.
3. Good day.
4. Can I help you?
5. This way please.

II. Group Work
1. Good morning, sir.
2. Good morning, madam.
3. Good evening, sirs.
4. Good morning, madam.
5. Good morning, sirs and madams.

Watch the Video: Shocking to find.
Discuss in pairs the mistakes in it.
1. The bellman should hold the door for the guest.
2. The bellman should greet the guest.
3. The bellman should help the guest with the
luggage.
4. The bellman should direct the guest to the
registration.

9























Step 4





Step5

教
学
环
节
设
计











Step 6


Step 7

A: All the mistakes in shocking to find.
B: The bellman should say, “Can I help you, madam?”

Role-Play

Learn the passage : Receptionist


Step 8




Step 9

Assignments.
1. Recite the new words and expressions.
2. Do exercises.


Description after teaching








10

Teaching Plan
单元
Unit2 Booking Rooms ( 1 )
课型
Listening & Speaking

课时
2

学习
1. To be able to help guests to make a reservation.
目标
2. Develop the students’ good attitude in service.
教学How to help guests to make a reservation.
重点

教学
Useful expressions in making reservation.
难点
教学
Role-play, Discussion
方法
The script & video clips of dialogues.
PowerPoint presentation slides
教具
教
学
环
节
设
计

教学步骤 教学过程设计
11

Step 1
Warming Up
Look and match
shower淋浴 picture 3
double room 双人间 picture 1
double bed 双人床 picture 2
passport 护照 picture 4
Watch the video I , and them do the exercises.
I. Decide T or F










Step 2
教学
环节
设计
1.F 2.T 3.T 4.F
II. Watch the video again and then fill in the clerk’s
words.
1. Good morning, Grand Hotel. May I help you
2. For which date, please?
3. What kind of room would you like, sir, single room
or double room?
4. Ok. A double room for two nights. May I have your
name ，sir？
5. Ok. Mr. Peters. May I have your telephone number?
6. Thank you, sir. I would like to confirm your
reservation. A double room for Mr. Peter from
September 12th to September 13th .Is that correct?
7. You are welcome. We are looking forward to your
staying with us. Good-bye.

Watch the video II , and then do the exercises.
I .Fill in the blanks:
g


, put ,list
r

7. You are welcome.
12




Step3

II. Answer the questions.
1. How many days will the guest stay in the hotel?
Two nights
2. How does the guest feel and what does she want
to do?
She feels tired , and she wants to ask someone to
help her with her bags.

Listening 1
I. Listen and read
II. Role-play the dialogue with one’s partner.
III. Fill in the blanks with proper expression.


Homework
1. Remember the new words and expressions.
2. Read the dialogues again and again.



Description after teaching




Step 4


教学


环节
设计

Step5

Step 6





13

Teaching Plan
单元
Unit 2 Booking Rooms ( 2 )
课型
Listening & Speaking

课时
2

学习
1. To be able to help guests to make a reservation.
目标
2. Develop the students’ good attitude in service.
教学To be able to help guests to make a reservation.
重点

教学
Useful expressions in making reservation.
难点
教学
Role-play, Discussion
方法
The script & video clips of dialogues.
PowerPoint presentation slides
教具
教
学
环
节
设
计

教学步
骤
教学过程设计
14

Step 1
















教学
环节
设计



Step 2


Review
Listening 2
I. Listen and read.
II. Role-play the dialogue with the partner.
III. Pair Work.
1.g 2.g 3.r 4.r 5.r 6.g 7.g 8.r 9.r 10.r
11.g 12.g 13.g 14.g 15.r 16.r 17.r 18.g




Step3
Discussion
I. Pair Work.
1. When the guest wants to reserve a room…
2. When the guest wants to book a single room for
July the 14
th
…
3. When the room is not available…
4. When the guest will stay in the hotel for the three
days…
Watch the Video: Shocking to find.
Dialogue 1
Receptionist: Hello. What do you want?
Guest: I’d like to book a room.
Keys:
What do you want to do? Changed to Can I help you?
Dialogue 2
Receptionist: Holiday Inn. Can I help you?
Guest: Yes. Do you have a single room available? I want
to book a single room.

15




















Step 4

Step 5





Ste Step 6
教学

环节
设计




Step 7








































Receptionist: No. There’s no single room here.
Keys:
No. There’s no single room here. Changed To Sorry,
we have no single room available of today. Can I
recommend another hotel for you?




Role-Play





Learn the passage : Receptionist


Assignments.
1. Recite the new words and expressions.
2. Do exercises.



Step 8 Description after teaching


16

Teaching Plan
单元
Unit 3 Receiving Guests ( 1 )
课型
Listening & Speaking

课时
2

学习
1. To be able to help guests to check in.
目标
2. Develop the students’ good attitude in service.
教学
To be able to help guests to check in.
重点
教学
Useful expressions in checking in.
难点
教学
Role-play, Discussion
方法
The script & video clips of dialogues.
PowerPoint presentation slides
教具
教
学
环
节
设
计

教学步骤 教学过程设计
17

Step 1
Warm up
I. Look and match
bartender 调酒师 picture1
registration form 登记表 picture 3
housekeeper 管家 picture 2
luxury room 豪华房 picture 4
II. Fill in the blanks.
1. corner , office 2. housekeeper
3. registration form 4. barboy
5. carpet

Watch the video I , and them do the exercises.
I. Decide T or F
1.F 2.T 3.T 4.F 5.F
the video again and then tick the words and
expressions you hear.
1. May I have your name?
2. May I have your passport?
3. Do you have a reservation?
4. by credit card.
5. Your room is 656. Here’s your key.
6. check in.
Watch the video II. And then fill in the blanks with the
missing words.
1. May I help you?
2. a single room
3. check , 4th
4. passport
5. form
6. room key
7. bags
8. manager , elevator

18






Step 2
教学
环节
设计




Step3

II. Answer the questions.
1. How many days will the guest stay in the hotel?
Two nights.
2. How does the guest feel and what does she want to
do?
She feels tired, and she wants someone to help her
with her bags.


Step 4



教学

环节

设计
Listening 1
I. Listen and read
II. Role-play the dialogue with one’s partner.
III. Fill in the blanks with proper expression.


Homework
Step5 1. Remember the new words and expressions.
2. Read the dialogues again and again.




Step 6 Description after teaching





19

Teaching Plan
单元
Unit 3 Receiving Guests ( 2 )
课型
Listening & Speaking

课时
2

学习
1. To be able to help guests to check in.
目标
2. Develop the students’ good attitude in service.
教学
To be able to help guests to check in.
重点
教学
Useful expressions in checking in.
难点
教学
Role- play, Discussion
方法
The script & video clips of dialogues.
PowerPoint presentation slides
教具
教
学
环
节
设
计

教学步骤 教学过程设计

20

Step 1






Step 2

Review


Listening 2
I. New words
form n.
表格
tired adj.
累的
lift n.
电梯
adult n.
成人的
private adj.
私人的
surname n.
姓
occupation n.
职业
nationality n.
国籍
destination n.
目的地
account n.
账户
settle v.
解决
check n.
支票
prior adj.
以前的

arrangement n.
安排

教学

环节

设计






Step 3
II. Listen and read.
III. Role- play the dialogue with partner.
IV
. Fill in the registration card.

Pair work. Discuss what to say to the guest in the
following situation.

1. When the guest comes to your hotel to check in but
without a reservation.
Have you got a reservation? One moment, please,
sir. Yes, your reservation is here. A double room. Hello.
What can I do for you? What kind of room would you
like?

2. When there’s no room available...
Do you have a reservation? What kind of room you
would like? Let me check if we have a room available
for you. Sorry, our hotel is fully booked at the moment.
Can I recommend another hotel to you?




21

3. When you want to know the information of the
guest...
Could I have your name? Can I see your passport?
How many days would you like to stay with us?

4. When the guest wants to go to the toilet, but he
doesn’t know the place...
It’s on the left side of this corridor. Turn right,
straight ahead, it’s at the end of the corridor.



Watch the Video: Shocking to find.
Watch the video and discuss in pairs the mistakes in it.
Then speak out and write down the sentences if
necessary.
（1）At the reception desk
Guest: (ready to check in at the front desk）
Excuse me„
Receptionist: （talking to someone else, and turning
head a little annoyed）Wait! Wait!
Keys:
The attitude is not right. He should turn to the guest
immediately and talk to him politely.

( 2 ) At the reception desk
Guest: Excuse me, can you help me? （anxiously）
Receptionist: Sorry, I’m busy. Please ask someone els
（indifferently）
Keys:
He should help the guest at once. And he may say:
“Yes, of course. What can I do for you?”




教学

环节

设计





Step 4

22

Step 5





Assignments.
1. Recite the new words and expressions.
2. Do exercises.


Step 6



Description after teaching








23

Teaching Plan
单元
课型
Listening & Speaking

课时
2

学习
1. Learn how to help guests to check out.
目标
2. Learn how to deal with the details when guest check out.
Unit 4 Departure ( 1 )
教学Learn how to help guests to check out.
重点

教学
How to deal with the details of checking out.
难点
教学
Role-play, Discussion
方法
The script & video clips of dialogues.
PowerPoint presentation slides
教具
教
学
环
节
设
计

教学步骤 教学过程设计
24

Step 1






Step 2
教学
环节
设计




Step3
Warming Up
I. Look and match
elevator 电梯 picture 4 corridor 走廊 picture 3
credit card 信用卡picture 2 toilet 卫生间 picture 1
II. Fill in blanks with suitable words.
1. elevator 2. corridor 3. toilet
4. price sheet 5. typewriters

Watch the video I , and them do the exercises.
I. Decide T or F
1.F 2.F 3.T 4.T 5.T
the video again and then fill in the bellman’s
words.
1. What’s your room number
2. Mr. Johns.
3. order , room service.
4. Here’s your change . receipt
5. We hope to see you soon.

Watch the video II, and then do the exercises.
I. Fill in the blanks with the missing words.
1. check out 2 . 323 3. arrived
4. 1000 5. credit card 6. receipt

II. Answer the questions:
1. How long did the guest stay in the hotel?
Two nights.
2. How much did the guest spend in all?
1000 Yuan.






25

Step 4



Listening 1
I. Listen to the radio.
II. Role-play the dialogue with one’s partner.
III. Fill in the blanks with proper expression.
morning. Can I help you?
I have your name, please?
’s your room number, please?
’s your bill, madam.
5.750 Yuan
you. Here’s your receipt
. Welcome again next time



教学
环节
设计


Step5 Homework
I. Remember the new words and expressions.
II. Read the dialogues again and again.









Step 6 Description after teaching




26

Teaching Plan
单元
Unit 4 Departure ( 2 )
课型
Listening & Speaking

课时
2

学习
1. Learn how to help guests to chek out.
目标
2. Learn how to deal with the details when guest chek out.
教学Learn how to help guests to chek out.
重点

教学
How to deal with the details of checking out.
难点
教学
Role-play, Discussion
方法
The script & video clips of dialogues.
PowerPoint presentation slides
教具
教
学
环
节
设
计

教学步骤 教学过程设计

27

Step 1






Step 2

Review



Listening 2
I. Listen and read.

II. Role-play the dialogue with partner.
III. Pair Work. Decide which sentences are spoken by
Mr. Brown B, which by the receptionist R. Then arrange
the sentences to make a conversation.
1-3-4-2-6-5-7-9-8-10-12-11



Pair work. Discuss what to say to the guest in the
following situation.

1. When The guest comes to you, he will check out„
Good morning, can I help you? What’s your room
number, please?

you explain the bill to the guest„
You have stayed in out hotel for two day, and you
phoned three times and you ordered a drink in your
room. That’s 534Yuan all together.




教

学环
节设

计







Step 3



28

Step 4
you want to know how the guest pays
How would you like to pay? Do you pay by cash or
credit card?

the guest brings the traveler’s checks with
him ,but you only accept the cash.
Sorry, sir. We don’t accept traveller’s cheques. Could
you please pay by cash?

Listen to the tape: Shocking to find.
Listen to the tape, find out the midtales if any and then
Write down the correct words and expressions.
Dialogue 1:
Cashier: Can I help you?
Guest: Yes. I’d like to check out.
Cashier: OK. Here’s your receipt.
Key:
Added: Can I have your name? What’s your room
number?

Dialogue 2:
Guest: What’s the 50 Yuan for?
Cashier: Just think about it. What have you bought in
our hotel?
Key:
“Just think about it. What have you cost in our
hotel? ” Changed to: “That’s for the phone call you
made from your room. That’s for the steak you ordered.”



教学
环节
设计


29

Step 5





Assignments.
1. Recite the new words and expressions.
2. Do exercises.


Step 6



Description after teaching








30

Teaching Plan
单元
Unit 5 Making Telephone Calls ( 1 )
课型
Listening & Speaking

课时
2

学习
1. Learn how to answer the phones calling by guests.
目标
2. Learn how to help guest when he she is calling.
教学Learn how to answer the phones calling by guests.
重点

教学
Telephone Manners
难点
教学
Role- play, Discussion
方法
The script & video clips of dialogues.
PowerPoint presentation slides
教具
教
学
环
节
设
计

教学步骤 教学过程设计
31

Step 1
Warming Up
I. Look and match
vending machine 自动售货机 picture 2
mobile phone移动电话 picture 1
presidential suite 总统套房 picture 4
cafeteria 自助餐厅 picture 3
II. Fill in blanks with suitable words.
phone 2. staff entrance
ential suite 4. cafeteria
Watch the video I , and them do the exercises.
I. Decide T or F
1.T 2.T 3.F 4.T 5.F
the video again and tick the sentences you here.
1. This is John Smith speaking.
2. Could you put me through to„?
3. Would you like to ring back later?
4. Manager Lee is on the line.

Watch the video II, and then do the exercises.
I. Fill in the blanks with the words you hear.
1 1. the Holiday Inn 2 . speak to 3. Hold on , out
4. call, office hours back

II. Answer the questions:
1. Whom does the guest want to speak to?
The manager, Mr. George Clinton.
2. What does the guest want the operator to do then?
She asks the operator to tell Clinton to call her the
next morning.




32






Step 2
教学
环节
设计








Step3

Step 4



Listening 1
I. Listen to the radio.
II. Role-play the dialogue with one’s partner.
III. Look at the card and complete the conversation with
appropriate words or phrases.
I help you?
, that’s fine.
3.I’d like to order something, please.
you like wine or drinks ?
would you like tea or coffee, sir?
ng else, sir? Bye.
you give me your room number, please?


教学
Step5
环节
设计


Homework
I. Remember the new words and expressions.
II. Read the dialogues again and again.




Description after teaching




Step 6





33

Teaching Plan
单元
Unit 5 Making Telephone Calls ( 2 )
课型
Listening & Speaking

课时
2

学习
1. Learn how to answer the phones calling by guests.
目标
2. Learn how to help guest when he she is calling.
教学Learn how to answer the phones calling by guests.
重点

教学
Telephone Manners.
难点
教学
Role-play, Discussion
方法
The script & video clips of dialogues.
PowerPoint presentation slides
教具
教
学
环
节
设
计

教学步骤 教学过程设计

34

Step 1






Step 2

Review


Listening 2
I. Listen and read.

II. Role-play the dialogue with partner.
III. Pair Work.
Decide which sentences are spoken by the caller C,
which by the operator O. and which by the guest G.
Then, arrange the sentences to make a conversation.



Pair work. Discuss what to say to the guest in the
following situations and write down the expressions.

1. When you get a call
Hello. This is Jim Hotel. Reception.
Information Desk. May I help you?

line is engaged.
Sorry, sir. The line is engaged. Would you try to call
later? Would you wait a moment?

want to know who’s calling
Who’s that speaking, please?
Is that Mr. Lee speaking?



教学

环节

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Step 3


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Step 4
Listen to the Tape: Shocking to find.
Listen to the tape, find out the mistakes if any and then
Write down the correct words and expressions.
Dialogue 1:
Operator: Hello. I am Marry Smith. Can I help you?
Caller: Yes, I’d like to speak to Henry Smith.
Key:
“I am Marry Smith.” should be replaced by “This is
Marry Smith (speaking).”

Dialogue 2:
Caller: Hello. Are you Manager Lee?
Manager Lee: Yes, who are you, please?
Key:
“Are you Manager Lee?” “Who are you, please?”
should be respectively replaced by :“Is that Manager
Lee ( speaking)?” “Who’s that speaking, please?”



Assignments.
1. Recite the new words and expressions.
2. Do exercises.


Description after teaching


教学
环节
设计


Step 5





Step 6






36

Teaching Plan
单元
Unit 6 Taking Messages ( 1 )
课型
Listening & Speaking

课时
2

学习
1. Learn how to help guest to take message.
目标
2. Tips on making a telephone call.
教学Learn how to help guest to take message.
重点

教学
Tips on making telephone call.
难点
教学
Role-play, Discussion
方法
The script & video clips of dialogues.
PowerPoint presentation slides
教具
教
学
环
节
设
计

教学步骤 教学过程设计
37

Warming Up
I. Tips to make a telephone call.
You (caller) Receptionist
Make a call answer the call
Step 1 Ask for someone ask who is on the telephone
introduce yourself connect someone
Put the caller on holder
replay when someone is not available
leave a message take the message
II. Fill in blanks with suitable words.
1. name 2. connect , hold on
3. leave 4. take

Watch the video I , and then do the exercises.
I. Decide T or F
1.T 2.F 3.T 4.T 5.F
the video again and then fill in the receptionist’s
words..
1. Good evening, sir. Can I help you?
2. May I get your name and your phone number, please?
3. We’ll give the message to him as soon as he arrives.
4. My pleasure.

教学
环节

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Step 2

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Watch the video II, and then do the exercises.
in the blanks with the missing words.
1. 402
2 . wait for
3.I’m afraid, leave a message, called, contract, sign,
133-546-782
the message, call you, tomorrow, Is that right?
T
Step3 II. Answer the questions:
1. What does the caller want the receptionist to do for him?
He wants the receptionist to take a message.
to Mr. Johnson
2. What’s the message?
Scott Smith wants Mr. Johnson to call him about the
contract they are going to sign tomorrow.
Listening 1

Step 4


I. Listen to the radio.
II. Role-play the dialogue with one’s partner.
III. Fill in the blanks with the proper expressions.
I help you?
, that’s fine.
3.I’d like to order something, please.
you like wine or drinks ?
would you like tea or coffee, sir?
ng else, sir? Bye.
you give me your room number, please?


教学

环节
设计

39

Step5


Homework
I. Remember the new words and expressions.
II. Read the dialogues again and again.




Description after teaching




Step 6




Teaching Plan
单元
Unit 5 Making Telephone Calls ( 2 )
课型
Listening & Speaking

课时
2

学习
1. Learn how to answer the phones calling by guests.
目标
2. Learn how to help guest when he she is calling.

40

教学Learn how to answer the phones calling by guests.
重点

教学
Telephone Manners.
难点
教学
Role-play, Discussion
方法
The script & video clips of dialogues.
PowerPoint presentation slides
教具
教
学
环
节
设
计
教学步骤 教学过程设计


教学
Step 1
环节
设计

Review



41

Step 2
Listening 2
I. Listen and read.

II. Role-play the dialogue with partner.
III. Pair Work.
Decide which sentences are spoken by the caller C,
which by the operator O. and which by the guest G.
Then, arrange the sentences to make a conversation.












Step 3
Pair work. Discuss what to say to the guest in the
following situations and write down the expressions.

1. When you get a call
Hello. This is Jim Hotel. Reception.
Information Desk. May I help you?

line is engaged.
Sorry, sir. The line is engaged. Would you try to call
later? Would you wait a moment?

want to know who’s calling
Who’s that speaking, please?
Is that Mr. Lee speaking?





42

Step 4
Listen to the Tape: Shocking to find.
Listen to the tape, find out the mistakes if any and then
Write down the correct words and expressions.
Dialogue 1:
Operator: Hello. I am Marry Smith. Can I help you?
Caller: Yes, I’d like to speak to Henry Smith.
Key:
“I am Marry Smith.” should be replace by “This is
Marry Smith (speaking).”

Dialogue 2:
Caller: Hello. Are you Manager Lee?
Manager Lee: Yes, who are you, please?
Key:
“Are you Manager Lee?” “Who are you, please?”
should be respectively replaced by :
“Is that Manager Lee ( speaking)?” “Who’s that
speaking, please?”


Assignments.
1. Recite the new words and expressions.
2. Do exercises.


Description after teaching


教学
环节
设计


Step 5





Step 6






43

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