饭店英语教案()
北京的大学排名-给老婆的短信
Foreword: Good morning everybody! Im so
glad to see you in the new semester. We
will
learn New English for Hotel together in this term.
I hope everyone can study
hard and communicate
others with English, lets make progress with each
other and
you can meet the needs of your job
in the future with a fluent English.
There
are some differences between College English and
hotel English. There are
no such new words in
hotel English and some sentences can be easily
repeated, so
you should practice these
sentences hardly and can communicate with
different people
in different situation.
The content of hotel English conclude two
parts: one is situational dialogues which
about business of different part of a hotel,
the other is some theory about this
industry.
The former is more important than the later. The
most important goal is
open your mouth to
speak and communicate with others.
uce
yourself to us ( name、 hometown、 interest)
ed
the good old days during the summer vacation
se the importance of English for the hotel
service
uce the semester learning content in
this term
Chapter 1 Daily Reception Services
Lesson 1： Reservation
Lead in with
questions:
Have you ever reserved a room ?
tell us your experience. Do you k
now the basic
procedure
of receiving a room reservation.?
Room Reservation
Reservations are an
important Front Office function because most
guests make
arrangements in advance of their
hotel stay. An effective reservation process can
enhance the ability of the Front Office to
plan, to coordinate, and to staff Front
Office activities.
There are six
main steps involved in the reservation process.
First, the
reservationist receives an inquiry
in person, over the phone, in the mail, by fax,
or through a central reservation system.
Second, the reservationist compares the
inquiry with previous reservations to
determine the availability of rooms. Third,
the reservationist creates a telephone number,
the number of people in a guest’s
party, the
expected time of arrival, and any special
requirements. Fourth, the
reservationist
maintains the reservation record by making any
changes or
cancellations as needed. Finally,
the reservationist produces management reports
that summarize daily reservations activities.
There are several types of room reservations
in our business. For guests who want
to be
certain that rooms are available upon their
arrival, the hotel can arrange
a guaranteed
reservation. In doing so, guests agree to pay for
their rooms even
if the rooms are not used.
The hotel will hold rooms for guests still check-
out
time on the day following the expected day
of arrival. Otherwise the reservations
are
non-guaranteed. While there are several types of
guaranteed reservations, the
most common way
is the credit card guaranteed reservations, where
the hotel keeps
records of the guest’s credit
card account number.
The third type is
confirmed reservations. It details the intent of
both parties
and includes the material points
of the agreement. If the reservation is made
earlier
enough, the hotel may mail the guest a
written confirmation, which the guest is
expected to produce at registration.
Hotel
may also establish other ways of reservations for
their own use, based on
criteria such an type
of guest or source of reservation. Examples
include VIP
reservations, convention
delegate reservations, travel agent reservations,
and
paid-in-advance reservations. All these
belong to the fourth type—hotel-specific
reservations.
Teaching aims ：
ce the
students listening ability
ce the
students’speaking ability
the students
master the basic procedures of reservation
Teaching focus:
Basic procedures:
*greetings
*date of arrival and departure
*room types
*address
*telephone
number
*conformation.
Teaching
difficult
*some new words and phrases
*some useful sentences translation
Capacity-building methods
Reading and
speaking. Making dialogues
Practice
1.
ask students to read the dialogue.
the
students practice the dialogue.
3. give the
situation to make a dialogue.
(1) You call to
a hotel to reserve a room, but the clerk tells you
it’s already fully booked.
What will you do?
(2) Make a call to a hotel to book a room. Be
sure to mention your requirements, the date
you’ll arrive and the time you expect to stay.
Also don’t forget to inquire about the price.
Lesson 2 ：Hotel Information and
Location、Room Demands and Facilities
Check
homework
two students to read the dialogue
2. ask sb. To translate some sentences.
3
Revise dialogues from Lesson1. Have several pairs,
other than the pairs that were
chosen in the
last lesson to share their dialogues with the
class.
rveiew
4. Ask some questions
(1) the basic procedures of reservation.
(2) attention points when fully booked.
*polite
* make apologize
* give some
suggestions.
Lead in with questions:
1.
What is a hotel?
At first, an establishment
held out by the proprietor as offering food, drink
and, if so required, sleeping accommodation.
The hotel of today is a highly organized
commercial entity, which consists of
many
departments and there are five most essential
divisions namely, the Room
Division, the Food
& Beverage Division, the Sales & Marketing
Division, the
Accounting Division and the
Maintenance Engineering Division.
2. What
services and facilities does a hotel provide?
Besides accommodations, food and beverages,
such other services as providing modern
telecommunication facilities, convention halls
and recreation centers, swimming
pools,
body building rooms, shopping centers, banks,
mails, bookstores, fax, flower
shops and
beauty parlors.
3. Why do we say that serving
guests is indeed an art?
Service is
understanding, anticipating and fulfilling needs
of others, and doing
it graciously and
willingly. Whoever the guest is, he or she must be
treated as
a VIP. In this sense we say service
first and guests foremost.
I. Greetings and
introduction of hotel Information and
Location、Room Demands
and Facilities
II
Study the new words
Ask students to read the
new words, and after listening to their
r
eading, correct their wrong pronunciation.
Explain the usage of some
words by examples.
III. Introduce some background information and
the related working situations.
To be
able to Know the basic hotel services and
amenities
Tell the hotel
departments and their duties
Use courtesy English when serving guests
Publicize the new concept of “ Green Hotel”
IV. Explain the texts and let the students to
act them out
At last
1. ask students to
read the dialogue.
the students practice the
dialogue.
3. give the situation to make a
dialogue.
the students can use expressions to
play the role. They should set
up more
scenes to make dialogues and put the sentences
into use.
Lesson 3 ：Prices and
Payments、Checking In、Exchanging Foreign
Currencies、Asking
the Way、Checking Out
Check homework
two students to read the
dialogue
2. ask sb. To translate some
sentences.
2 Revise dialogues from Lesson2.
Have several pairs, other than the pairs that were
chosen in the last lesson to share their
dialogues with the class.
1. Learning Goals:
To be able to exchange the foreign currency
Change coins
Check out
Know the cashier’s
work procedure
to master some
words and expressions about check-in, departure,
pay
in cash, pay by credict card, check-out
time
Teaching focus:
1．To identify the
kinds of foreign currencies, credit cards, cheques
and coins
2．exchange money
3．Change coins
4. What a cashier pays attention to
5.
Checking In (Check in is an important function of
the Front Office, In this unit,
the students
should know the information included in
registration forms, how to
register FITS, how
to register groups and how to receiving walk-in
guests.)
6. Asking the Way (What will you do
when a stranger asks you about the way in your
limited time?) Practice
Excuse me
how can I get to Xidan Shopping Center?
You
can go there by the No.22 bus and get off at the
Xidan stop.
The bus stop is just in front
of the Bank of Beijing opposite our hotel.
Just go out of the hotel and turn left. The travel
agency is just about 100 meters
down the road.
You can go to Wangfujing Street by taxi.
Let me show on the map.
The
Forbidden City is to the north of Tian’anmen
Square.
You can’t miss it.
Lesson 4
：Depositing Goods、Collecting Items、Complaints and
Problems、Dealing
with Complaints
Check
homework
two students to read the dialogue
2. ask sb. To translate some sentences.
2
Revise dialogues from Lesson3. Have several pairs,
other than the pairs that were
chosen in the
last lesson to share their dialogues with the
class.
Learning Goals:
1. The aim of the
class is to get through the related information of
Depositing
Goods、Collecting Items、Complaints
and Problems、Dealing with Complaints
2. The
requests for the students are to practice the
useful expressions of Depositing
Goods、Collecting Items、Complaints and
Problems、Dealing with Complaints
In this
class, I ask Ss to make up some dialogue with
their partner. And every student
have a chance
to give us a proformance. Thus in this way can
student try their best
to organize
their language and take pari in class actively.
Teaching focus:
Step1: learn new words
Step2: learn useful sentence
Step3: useful
conversation
Step4: useful paragraph